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Client Success Operations Manager Jobs in Illinois

Ritchie Bros.

Senior Client Success Manager

Westchester, IL · On-site

$79K - $118K/yr

Foster a high-performance, client-centric culture Operational Excellence * Track and report on ... success, or account management * 2+ years leading, mentoring, or managing teams * Proven experience ...

Infillion

Sr Manager, Client Success

Chicago, IL · On-site

$80K - $90K/yr

... Manager, Client Success . This person is a leader, responsible for driving upsell, cross-sell ... Build trust and deep relationships with Sales, Ad Operations, Product, Analytics, and Marketing ...

Infillion

Sr Manager, Client Success

Chicago, IL · On-site

$80K - $90K/yr

... Manager, Client Success . This person is a leader, responsible for driving upsell, cross-sell ... Build trust and deep relationships with Sales, Ad Operations, Product, Analytics, and Marketing ...

Infillion

Sr Manager, Client Success

Chicago, IL · On-site

$80K - $90K/yr

... Manager, Client Success . This person is a leader, responsible for driving upsell, cross-sell ... Build trust and deep relationships with Sales, Ad Operations, Product, Analytics, and Marketing ...

Nttlimited

Director, Client Success

Ohio, IL · On-site

This role is accountable for managing the identification of opportunities and closing of additional ... Significant knowledge and understanding of IT service environment, service operations and ITIL ...

Trivium

Client Success Manager

Chicago, IL · Remote

... operations through high-level masterminds, implementation intensive programs, and advanced AI-agent ... Requirements What you've done * 3+ years in a CSM, account management, or client success role ...

Inmar

Client Success Manager, Media

Libertyville, IL · On-site

The Client Success Manager (CSM) serves as the primary day-to-day contact and relationship owner ... Campaign Strategy and Operational Excellence (30%): * Oversee campaign planning and activation to ...

Socket.dev

RCM Client Success Manager

Skokie, IL · On-site

Client Success Manager Spectrum Billing Solutions is an industry-leading Revenue Cycle Management (RCM) company for healthcare organizations. We are looking for a RCM Client Success Manager to join ...

Inmar

Client Success Manager, Media

Chicago, IL · On-site

The Client Success Manager (CSM) serves as the primary day-to-day contact and relationship owner ... Campaign Strategy and Operational Excellence (30%): * Oversee campaign planning and activation to ...

JPMorgan Chase & Co

Client Success Officer

Chicago, IL · On-site

Coordinate with the Banker and operational partners, such as Client Data Management Team, & KYC, to ... to our success. We are an equal opportunity employer and place a high value on diversity and ...

JPMorgan Chase & Co.

Client Success Officer

Chicago, IL · On-site

$104K - $165K/yr

Coordinate with the Banker and operational partners, such as Client Data Management Team, & KYC, to ... to our success. We are an equal opportunity employer and place a high value on diversity and ...

JPMorgan Chase & Co.

Client Success Officer

Chicago, IL · On-site

$104K - $165K/yr

Coordinate with the Banker and operational partners, such as Client Data Management Team, & KYC, to ... to our success. We are an equal opportunity employer and place a high value on diversity and ...

JPMorgan Chase & Co

Client Success Officer

Chicago, IL · On-site

Coordinate with the Banker and operational partners, such as Client Data Management Team, & KYC, to ... to our success. We are an equal opportunity employer and place a high value on diversity and ...

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All JobsClient Success Operations JobsClient Success Operations Manager JobsClient Success Operations Manager Jobs in Illinois

Client Success Operations Manager information

What is a client success operations manager?

A Client Success Operations Manager is responsible for optimizing the processes, tools, and strategies that support customer success teams within an organization. They analyze data, streamline workflows, manage technology platforms, and ensure that client-facing teams have the resources needed to deliver an outstanding customer experience. This role bridges the gap between client success, sales, and operations, helping to improve customer retention and satisfaction. By implementing best practices and monitoring key metrics, they contribute directly to the overall growth and efficiency of the business.

How does a client success operations manager typically collaborate with other departments to enhance the client experience?

A Client Success Operations Manager frequently works cross-functionally with teams such as Sales, Product, and Support to streamline processes that directly impact the client journey. They coordinate with Sales to ensure smooth client onboarding, collaborate with Product teams to relay client feedback for feature improvements, and partner with Support to optimize issue resolution workflows. Effective communication and proactive problem-solving are essential, as these collaborations help deliver a seamless and positive experience for clients.

What are the key skills and qualifications needed to thrive as a client success operations manager, and why are they important?

To thrive as a Client Success Operations Manager, you need expertise in customer success strategies, data analysis, process optimization, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems like Salesforce, analytics tools, and experience with workflow automation platforms are typically required. Strong problem-solving abilities, communication, and stakeholder management skills make someone stand out in this position. These skills are crucial for ensuring client satisfaction, driving operational efficiency, and supporting business growth.

What is the difference between Client Success Operations Manager vs Customer Success Manager?

AspectClient Success Operations ManagerCustomer Success Manager
Primary FocusOptimizing processes, tools, and data to improve client success outcomesBuilding relationships and ensuring client satisfaction
ResponsibilitiesData analysis, process improvement, cross-department coordinationOnboarding, ongoing support, renewals, and upselling
Required SkillsAnalytics, project management, technical proficiencyCommunication, relationship management, problem-solving
Work EnvironmentCollaborative with sales, support, and product teamsDirect client interaction and relationship building

The Client Success Operations Manager focuses on streamlining processes and leveraging data to enhance client success, while the Customer Success Manager emphasizes direct client engagement and satisfaction. Both roles are essential in ensuring overall client retention and growth within organizations.

Infographic showing various Client Success Operations Manager job openings in Illinois as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Senior Client Success Manager

Westchester, IL • On-site

Ritchie Bros.
Machinery Manufacturing • 5 - 10K employees
Learn more about Ritchie Bros.external

$79K - $118K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Ritchie Bros. Auctioneers rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

5th of 19 rated auctioneers

Job description


Rouse Services is an industry-leading B2B SaaS/DaaS provider serving the industrial equipment sector. We track over $115 billion in assets and $59 billion in annual transactions, delivering data-driven insights that power asset management, disposition, and deployment decisions.
Our clients range from small businesses to Fortune 500 companies. Backed by Ritchie Bros. (NYSE: RBA), we are expanding globally across Europe, the UK, Australia, and Japan.
The Opportunity
Client success is at the core of our growth strategy. As we continue to expand, we are building a high-impact Client Success organization focused on driving adoption, delivering value, and strengthening long-term partnerships.
The Senior Client Success Manager is a strategic role responsible for managing a portfolio of high-value enterprise clients while leading and mentoring a team of Client Success Managers. This individual will serve as both a trusted advisor to clients and a product expert, shaping customer experience, influencing product direction, and driving revenue growth.
You will play a critical role in aligning client needs with our product roadmap, ensuring operational excellence, and scaling our client success function.
What You'll Do
Client Leadership & Strategy
  • Serve as the senior relationship owner for enterprise clients, ensuring satisfaction, retention, and growth
  • Build strong, executive-level relationships across client organizations
  • Drive strategic account planning and align Rouse solutions with client business objectives
  • Act as the primary escalation point for complex client issues, ensuring resolution from start to finish

Product Expertise & Advocacy
  • Develop deep expertise in Rouse products and services
  • Act as the bridge between clients and Product/Engineering teams, translating business needs into technical requirements
  • Provide actionable feedback to influence product roadmap and enhancements
  • Help clients understand and unlock the full value of Rouse solutions

Adoption, Growth & Delivery
  • Lead regular client engagements (check-ins, QBRs, workshops) to drive adoption and identify expansion opportunities
  • Manage client change requests, backlogs, and delivery timelines-particularly for large enterprise accounts
  • Oversee technical implementation details including business rules, data processes, and documentation
  • Identify and drive cross-sell and upsell opportunities across RB Global services

Team Leadership & Development
  • Lead, mentor, and develop a team of Client Success Managers
  • Establish best practices, playbooks, and scalable processes for client success
  • Foster a high-performance, client-centric culture

Operational Excellence
  • Track and report on client health, adoption metrics, and business impact
  • Partner cross-functionally with Sales, Product, Engineering, and external vendors
  • Lead client trainings, presentations, and industry conference participation
  • Ensure high-quality delivery across a growing client portfolio

About You
  • You bring a strategic, customer-first mindset and thrive in executive-level conversations
  • You are both a relationship builder and a problem solver, comfortable navigating technical and business discussions
  • You take ownership and drive outcomes, balancing immediate client needs with long-term value
  • You are a strong leader who develops talent and builds scalable systems

What We're Looking For
Education:
  • BA/BS degree in a business-related field (e.g., economics, finance, marketing, engineering)

Experience:
  • 8+ years of professional experience
  • 5+ years in client services, customer success, or account management
  • 2+ years leading, mentoring, or managing teams
  • Proven experience managing enterprise client relationships

Skills:
  • Exceptional communication and presentation skills (written and verbal)
  • Strong technical proficiency (Excel, SQL, Salesforce, PowerPoint)
  • Ability to translate complex data and client needs into business and technical solutions
  • Highly organized, detail-oriented, and capable of managing multiple priorities
  • Experience working cross-functionally and influencing product development

Work Environment
  • Office and/or remote work environment
  • Travel required for client meetings, conferences, and onsite engagements

About Us
RB Global (NYSE: RBA)
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company's marketplace brands include Ritchie Bros., the world's largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global's portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers' management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
About the Team
About the team - Corporate
As a global company, our corporate teams support billions of dollars in equipment sales every year.
In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.
Every day your work will make a difference in the way we run our business and in the way customers interact with us.

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