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Client Success Operations Manager Jobs in Phoenix, AZ

TDIndustries

Client Success Manager

Phoenix, AZ · On-site

The CSM partners closely with operations, sales, and engineering teams to ensure that client ... management, customer success, or service delivery-preferably within facilities services ...

TDIndustries

Client Success Manager

Phoenix, AZ · On-site

The CSM partners closely with operations, sales, and engineering teams to ensure that client ... management, customer success, or service delivery-preferably within facilities services ...

Ylopo

Client Success Manager

Phoenix, AZ

$60K - $75K/yr

Reporting directly to the Manager of Client Success, the Client Success Manager role is focused primarily on retaining clients and providing them with an exceptional experience using our system. This ...

MicroAge

Microsoft Client Success Manager

Phoenix, AZ · On-site

$100K/yr

Microsoft Client Success Manager Arizona, Phoenix, AZ, US 8 days ago Requisition ID: 1028 Salary ... Engage directly on at least a monthly basis with technical, operational, and executive client ...

Kinective

Senior Manager, Client Success

Gilbert, AZ · On-site

$105K - $125K/yr

As the Senior Manager, Client Success, you are the operational engine of our Client Success motion. You own the day-to-day execution that turns clients into long-term partners of Kinective, across ...

Luxury Presence

Client Success Manager I

Scottsdale, AZ · On-site

$70K - $90K/yr

We're looking for a Client Success Manager I to join our growing Client Success team. Are you passionate about helping clients succeed? Do you love learning the ins and outs of a product and ...

TDIndustries

Client Success Coordinator

Phoenix, AZ · On-site

$18 - $24.25/hr

Job Summary The Client Success Coordinator (CSC) is a customer-facing role responsible for ... The CSC works closely with the operations teams to manage requests, track performance metrics, and ...

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Client Success Operations Manager information

See Phoenix, AZ salary details

$32.3K

$82.5K

$139K

How much do client success operations manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for client success operations manager in Phoenix, AZ is $82,475.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $98,300.00 per year, depending on experience, location, and employer.

What is a client success operations manager?

A Client Success Operations Manager is responsible for optimizing the processes, tools, and strategies that support customer success teams within an organization. They analyze data, streamline workflows, manage technology platforms, and ensure that client-facing teams have the resources needed to deliver an outstanding customer experience. This role bridges the gap between client success, sales, and operations, helping to improve customer retention and satisfaction. By implementing best practices and monitoring key metrics, they contribute directly to the overall growth and efficiency of the business.

How does a client success operations manager typically collaborate with other departments to enhance the client experience?

A Client Success Operations Manager frequently works cross-functionally with teams such as Sales, Product, and Support to streamline processes that directly impact the client journey. They coordinate with Sales to ensure smooth client onboarding, collaborate with Product teams to relay client feedback for feature improvements, and partner with Support to optimize issue resolution workflows. Effective communication and proactive problem-solving are essential, as these collaborations help deliver a seamless and positive experience for clients.

What are the key skills and qualifications needed to thrive as a client success operations manager, and why are they important?

To thrive as a Client Success Operations Manager, you need expertise in customer success strategies, data analysis, process optimization, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems like Salesforce, analytics tools, and experience with workflow automation platforms are typically required. Strong problem-solving abilities, communication, and stakeholder management skills make someone stand out in this position. These skills are crucial for ensuring client satisfaction, driving operational efficiency, and supporting business growth.

What is the difference between Client Success Operations Manager vs Customer Success Manager?

AspectClient Success Operations ManagerCustomer Success Manager
Primary FocusOptimizing processes, tools, and data to improve client success outcomesBuilding relationships and ensuring client satisfaction
ResponsibilitiesData analysis, process improvement, cross-department coordinationOnboarding, ongoing support, renewals, and upselling
Required SkillsAnalytics, project management, technical proficiencyCommunication, relationship management, problem-solving
Work EnvironmentCollaborative with sales, support, and product teamsDirect client interaction and relationship building

The Client Success Operations Manager focuses on streamlining processes and leveraging data to enhance client success, while the Customer Success Manager emphasizes direct client engagement and satisfaction. Both roles are essential in ensuring overall client retention and growth within organizations.

Client Success Manager

Phoenix, AZ • On-site

TDIndustries
Construction • 1 - 5K employees
Learn more about TDIndustriesexternal

Full-time

Re-posted 22 days ago

Job description

Job Summary
The Client Success Manager (CSM) is responsible for managing the day-to-day relationship and service delivery for assigned clients, ensuring high levels of satisfaction, retention, and contract performance. The CSM partners closely with operations, sales, and engineering teams to ensure that client expectations are consistently met and that TDIndustries delivers exceptional service results.
Essential Duties
  • Serve as the primary point of contact for assigned clients, ensuring clear communication, timely and effective issue resolution, and alignment on service delivery.
  • Partner with internal operations and service teams to address performance issues impacting overall client satisfaction.
  • Support client onboarding, renewals, and satisfaction reviews.
  • Track and analyze key client metrics, including response times, work order completion, and customer satisfaction (NPS).
  • Identify opportunities to improve service delivery and client experience through proactive communication and issue resolution.
  • Partner with operations and business sales teams to identify upsell opportunities and support proposal and pricing development.
  • Maintain accurate and up-to-date client records within the CRM system, ensuring visibility of key account activities and touchpoints.
  • Coordinates with the Business Development Manager to ensure a smooth hand-off of new clients, ensuring a smooth transition into contracted services.
  • Contribute to retention reporting, performance tracking, and internal account reviews.

Minimum Requirements
  • Bachelor's degree in Business preferred or significant relevant experience considered.
  • 5+ years of experience in client relationship management, customer success, or service delivery-preferably within facilities services, maintenance, or technical operations.
  • Proven ability to manage multiple client relationships and competing priorities.
  • Strong interpersonal, communication, and problem-solving skills.
  • Understanding of service delivery and operational performance metrics.
  • Experience using CRM platforms (e.g., HubSpot, Salesforce, or equivalent).
  • Detail-oriented and highly organized with a focus on accountability and follow-through.
  • Ability to work collaboratively with cross-functional teams to achieve client success outcomes.

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