We are seeking a strategic, hands-on Client Success Manager to own and elevate the end-to-end ... The ideal candidate blends senior-level client leadership with operational rigor and data-driven ...
We are seeking a strategic, hands-on Client Success Manager to own and elevate the end-to-end ... The ideal candidate blends senior-level client leadership with operational rigor and data-driven ...
Client Success Manager
California, MO · On-site
Client Success Manager (CSM) Location: LA (Onsite) About: Cure8 is a leading Managed IT service ... Collaborate with Sales, Product, Support, Marketing, Finance, and Operations teams. * Support US ...
Client Success Manager
California, MO · On-site
Client Success Manager (CSM) Location: LA (Onsite) About: Cure8 is a leading Managed IT service ... Collaborate with Sales, Product, Support, Marketing, Finance, and Operations teams. * Support US ...
Manager, Customer Success Operations The Manager, Customer Success Operations owns the operating system beneath our post-sales organization -- the data, tooling, voice-of-customer signal, and ...
Manager, Customer Success Operations The Manager, Customer Success Operations owns the operating system beneath our post-sales organization -- the data, tooling, voice-of-customer signal, and ...
Client Success Managers are responsible for day-to-day client operations, including ticket management, coordinating system updates, managing data refreshes, and communicating release notifications.
Client Success Managers are responsible for day-to-day client operations, including ticket management, coordinating system updates, managing data refreshes, and communicating release notifications.
AVP, Client Success
Chesterfield, MO · On-site
The AVP, Client Success - Pharmacy Benefits is a pivotal leadership role sitting at the ... performance management * Experience developing training programs and operational documentation
AVP, Client Success
Chesterfield, MO · On-site
The AVP, Client Success - Pharmacy Benefits is a pivotal leadership role sitting at the ... performance management * Experience developing training programs and operational documentation
AVP, Client Success
Chesterfield, MO · On-site
... performance management * Experience developing training programs and operational documentation ... The AVP, Client Success - Pharmacy Benefits is a pivotal leadership role sitting at the ...
AVP, Client Success
Chesterfield, MO · On-site
... performance management * Experience developing training programs and operational documentation ... The AVP, Client Success - Pharmacy Benefits is a pivotal leadership role sitting at the ...
AVP, Client Success
Chesterfield, MO · On-site
The AVP, Client Success - Pharmacy Benefits is a pivotal leadership role sitting at the ... performance management * Experience developing training programs and operational documentation
AVP, Client Success
Chesterfield, MO · On-site
The AVP, Client Success - Pharmacy Benefits is a pivotal leadership role sitting at the ... performance management * Experience developing training programs and operational documentation
AVP, Client Success
Chesterfield, MO · On-site
The AVP, Client Success - Pharmacy Benefits is a pivotal leadership role sitting at the ... performance management * Experience developing training programs and operational documentation
AVP, Client Success
Chesterfield, MO · On-site
The AVP, Client Success - Pharmacy Benefits is a pivotal leadership role sitting at the ... performance management * Experience developing training programs and operational documentation
Client Success Manager
Parkville, MO · On-site
Partner with internal departments (Operations, Sales, Compliance, and Finance) to streamline ... Reporting and Data Management: * * Conduct audits of new client and merchant setups, communicate ...
Client Success Manager
Parkville, MO · On-site
Partner with internal departments (Operations, Sales, Compliance, and Finance) to streamline ... Reporting and Data Management: * * Conduct audits of new client and merchant setups, communicate ...
Client Success Manager
Kansas City, MO · On-site
Partner with internal departments (Operations, Sales, Compliance, and Finance) to streamline ... Reporting and Data Management: * Conduct audits of new client and merchant setups, communicate ...
New
Client Success Manager
Kansas City, MO · On-site
Partner with internal departments (Operations, Sales, Compliance, and Finance) to streamline ... Reporting and Data Management: * Conduct audits of new client and merchant setups, communicate ...
New
AVP, Client Success
Chesterfield, MO · On-site
The AVP, Client Success - Pharmacy Benefits is a pivotal leadership role sitting at the ... performance management * Experience developing training programs and operational documentation
AVP, Client Success
Chesterfield, MO · On-site
The AVP, Client Success - Pharmacy Benefits is a pivotal leadership role sitting at the ... performance management * Experience developing training programs and operational documentation
Client Success Manager
Kansas City, MO · On-site
Partner with internal departments (Operations, Sales, Compliance, and Finance) to streamline ... Reporting and Data Management: * Conduct audits of new client and merchant setups, communicate ...
New
Client Success Manager
Kansas City, MO · On-site
Partner with internal departments (Operations, Sales, Compliance, and Finance) to streamline ... Reporting and Data Management: * Conduct audits of new client and merchant setups, communicate ...
New
Partner with internal departments (Operations, Sales, Compliance, and Finance) to streamline ... Reporting and Data Management: * * Conduct audits of new client and merchant setups, communicate ...
Partner with internal departments (Operations, Sales, Compliance, and Finance) to streamline ... Reporting and Data Management: * * Conduct audits of new client and merchant setups, communicate ...
AVP, Client Success
Chesterfield, MO · On-site
The AVP, Client Success - Pharmacy Benefits is a pivotal leadership role sitting at the ... performance management * Experience developing training programs and operational documentation
AVP, Client Success
Chesterfield, MO · On-site
The AVP, Client Success - Pharmacy Benefits is a pivotal leadership role sitting at the ... performance management * Experience developing training programs and operational documentation
Client Success Manager
Parkville, MO · On-site
Partner with internal departments (Operations, Sales, Compliance, and Finance) to streamline ... Reporting and Data Management: * * Conduct audits of new client and merchant setups, communicate ...
Client Success Manager
Parkville, MO · On-site
Partner with internal departments (Operations, Sales, Compliance, and Finance) to streamline ... Reporting and Data Management: * * Conduct audits of new client and merchant setups, communicate ...
AVP, Client Success
Wildwood, MO · On-site
The AVP, Client Success - Pharmacy Benefits is a pivotal leadership role sitting at the ... performance management * Experience developing training programs and operational documentation
AVP, Client Success
Wildwood, MO · On-site
The AVP, Client Success - Pharmacy Benefits is a pivotal leadership role sitting at the ... performance management * Experience developing training programs and operational documentation
About the Role The Manager, Customer Success Operations owns the operating system beneath our post-sales organization - the data, tooling, voice-of-customer signal, and operating cadence that let ...
About the Role The Manager, Customer Success Operations owns the operating system beneath our post-sales organization - the data, tooling, voice-of-customer signal, and operating cadence that let ...
AVP, Client Success
Chesterfield, MO · On-site
The AVP, Client Success - Pharmacy Benefits is a pivotal leadership role sitting at the ... performance management * Experience developing training programs and operational documentation
AVP, Client Success
Chesterfield, MO · On-site
The AVP, Client Success - Pharmacy Benefits is a pivotal leadership role sitting at the ... performance management * Experience developing training programs and operational documentation
Client Success Manager
Chesterfield, MO · On-site
The Client Success Manager is responsible for the overall management, servicing, and profitability of assigned client accounts and for meeting established objectives for their portfolio of clients.
Quick apply
Client Success Manager
Chesterfield, MO · On-site
The Client Success Manager is responsible for the overall management, servicing, and profitability of assigned client accounts and for meeting established objectives for their portfolio of clients.
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
... and manage your own client portfolio with guidance from experienced mentors ◾Track performance and progress using our internal systems and support tools ◾Represent the values of Service Over ...
Client Success Operations Manager information
What is a client success operations manager?
A Client Success Operations Manager is responsible for optimizing the processes, tools, and strategies that support customer success teams within an organization. They analyze data, streamline workflows, manage technology platforms, and ensure that client-facing teams have the resources needed to deliver an outstanding customer experience. This role bridges the gap between client success, sales, and operations, helping to improve customer retention and satisfaction. By implementing best practices and monitoring key metrics, they contribute directly to the overall growth and efficiency of the business.
How does a client success operations manager typically collaborate with other departments to enhance the client experience?
A Client Success Operations Manager frequently works cross-functionally with teams such as Sales, Product, and Support to streamline processes that directly impact the client journey. They coordinate with Sales to ensure smooth client onboarding, collaborate with Product teams to relay client feedback for feature improvements, and partner with Support to optimize issue resolution workflows. Effective communication and proactive problem-solving are essential, as these collaborations help deliver a seamless and positive experience for clients.
What are the key skills and qualifications needed to thrive as a client success operations manager, and why are they important?
To thrive as a Client Success Operations Manager, you need expertise in customer success strategies, data analysis, process optimization, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems like Salesforce, analytics tools, and experience with workflow automation platforms are typically required. Strong problem-solving abilities, communication, and stakeholder management skills make someone stand out in this position. These skills are crucial for ensuring client satisfaction, driving operational efficiency, and supporting business growth.
What is the difference between Client Success Operations Manager vs Customer Success Manager?
| Aspect | Client Success Operations Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Optimizing processes, tools, and data to improve client success outcomes | Building relationships and ensuring client satisfaction |
| Responsibilities | Data analysis, process improvement, cross-department coordination | Onboarding, ongoing support, renewals, and upselling |
| Required Skills | Analytics, project management, technical proficiency | Communication, relationship management, problem-solving |
| Work Environment | Collaborative with sales, support, and product teams | Direct client interaction and relationship building |
The Client Success Operations Manager focuses on streamlining processes and leveraging data to enhance client success, while the Customer Success Manager emphasizes direct client engagement and satisfaction. Both roles are essential in ensuring overall client retention and growth within organizations.
What cities in Missouri are hiring for Client Success Operations Manager jobs?
Cities in Missouri with the most Client Success Operations Manager job openings:
04. Client Success Manager with Law Firm Experience - US Based
Kansas City, MO • On-site
Voxidea-Stafi
Full-time
Posted 21 days ago
Job description
We are seeking a strategic, hands-on Client Success Manager to own and elevate the end-to-end client experience for our law firm partners. This executive leader will be accountable for driving exceptional onboarding, long-term client retention, operational excellence, and measurable client outcomes at scale.
The ideal candidate blends senior-level client leadership with operational rigor and data-driven decision-making and brings a strong understanding of how law firms operate, grow, and scale.
Key ResponsibilitiesClient Success & Experience- Own and continuously optimize the full client lifecycle, from onboarding through long-term partnership, renewal, and expansion.
- Design and lead structured onboarding programs that drive rapid adoption, clear value realization, and high client satisfaction.
- Build and maintain trusted, executive-level relationships with law firm leadership and key stakeholders.
- Leverage client data and performance metrics to identify trends, risks, and opportunities to improve retention and outcomes.
- Establish clear success metrics, feedback loops, and reporting frameworks to continuously improve the client experience.
- Build, lead, and mentor a high-performing Client Success organization, including managers and specialists.
- Foster a culture of accountability, collaboration, and excellence aligned with company values.
- Recruit, train, and develop top-tier talent to support growth and scalability.
- Develop and implement scalable systems, processes, and policies that drive operational efficiency and consistency.
- Partner with executive leadership to define and execute the company's client success strategy and long-term objectives.
- Analyze performance data to inform strategic decisions, continuous improvement, and growth initiatives.
- Manage budgets and resources responsibly, ensuring profitability and operational discipline.
- Partner closely with Sales to support renewals, expansion opportunities, and revenue growth.
- Ensure strong post-sale execution to support sales targets and client expectations.
- Collaborate with Product, Operations, and Leadership teams to align client needs with company strategy and roadmap.
- Lead and operate in full alignment with Stafi's core values: be reliable, work hard, have fun, care deeply, be passionate, take initiative, collaborate, and demonstrate loyalty.
Requirements
- Qualifications & Experience
- 8+ years of progressive leadership experience in Client Success, Operations, or Customer Experience.
- Proven track record of building, managing, and scaling high-performing client success teams.
- Strong understanding of law firm operations, legal services, or comparable professional services environments.
- Demonstrated ability to analyze performance data, identify trends and risks, and translate insights into strategic action.
- Executive-level communication and relationship-building skills, with the ability to influence senior internal and external stakeholders.
- Experience designing and implementing processes, systems, and teams from the ground up is highly preferred.