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Client Success Operations Manager Jobs in Independence, MO

Propio

Client Success Manager

Overland Park, KS · On-site

The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary focus on client retention (50%), supported by sales-based expansion (30%), and client operational ...

Propio

Client Success Manager

Overland Park, KS · On-site

The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary focus on client retention (50%), supported by sales-based expansion (30%), and client operational ...

UGA Finance

Client Success Manager

Parkville, MO

Partner with internal departments (Operations, Sales, Compliance, and Finance) to streamline ... Reporting and Data Management: * * Conduct audits of new client and merchant setups, communicate ...

UGA Finance

Client Success Manager

Parkville, MO · On-site

Partner with internal departments (Operations, Sales, Compliance, and Finance) to streamline ... Reporting and Data Management: * * Conduct audits of new client and merchant setups, communicate ...

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All JobsClient Success Operations JobsClient Success Operations Manager JobsClient Success Operations Manager Jobs in Independence, MO

Client Success Operations Manager information

See Independence, MO salary details

$29.6K

$75.7K

$127.6K

How much do client success operations manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for client success operations manager in Independence, MO is $75,734.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $90,300.00 per year, depending on experience, location, and employer.

What is a client success operations manager?

A Client Success Operations Manager is responsible for optimizing the processes, tools, and strategies that support customer success teams within an organization. They analyze data, streamline workflows, manage technology platforms, and ensure that client-facing teams have the resources needed to deliver an outstanding customer experience. This role bridges the gap between client success, sales, and operations, helping to improve customer retention and satisfaction. By implementing best practices and monitoring key metrics, they contribute directly to the overall growth and efficiency of the business.

How does a client success operations manager typically collaborate with other departments to enhance the client experience?

A Client Success Operations Manager frequently works cross-functionally with teams such as Sales, Product, and Support to streamline processes that directly impact the client journey. They coordinate with Sales to ensure smooth client onboarding, collaborate with Product teams to relay client feedback for feature improvements, and partner with Support to optimize issue resolution workflows. Effective communication and proactive problem-solving are essential, as these collaborations help deliver a seamless and positive experience for clients.

What are the key skills and qualifications needed to thrive as a client success operations manager, and why are they important?

To thrive as a Client Success Operations Manager, you need expertise in customer success strategies, data analysis, process optimization, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems like Salesforce, analytics tools, and experience with workflow automation platforms are typically required. Strong problem-solving abilities, communication, and stakeholder management skills make someone stand out in this position. These skills are crucial for ensuring client satisfaction, driving operational efficiency, and supporting business growth.

What is the difference between Client Success Operations Manager vs Customer Success Manager?

AspectClient Success Operations ManagerCustomer Success Manager
Primary FocusOptimizing processes, tools, and data to improve client success outcomesBuilding relationships and ensuring client satisfaction
ResponsibilitiesData analysis, process improvement, cross-department coordinationOnboarding, ongoing support, renewals, and upselling
Required SkillsAnalytics, project management, technical proficiencyCommunication, relationship management, problem-solving
Work EnvironmentCollaborative with sales, support, and product teamsDirect client interaction and relationship building

The Client Success Operations Manager focuses on streamlining processes and leveraging data to enhance client success, while the Customer Success Manager emphasizes direct client engagement and satisfaction. Both roles are essential in ensuring overall client retention and growth within organizations.

Infographic showing various Client Success Operations Manager job openings in Independence, MO as of June 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $75,734 per year, or $36.4 per hour.

04. Client Success Manager with Law Firm Experience - US Based

Kansas City, MO • On-site

Voxidea-Stafi
See more jobs at Voxidea-Stafiexternal

Full-time

Posted 21 days ago

Job description

We are seeking a strategic, hands-on Client Success Manager to own and elevate the end-to-end client experience for our law firm partners. This executive leader will be accountable for driving exceptional onboarding, long-term client retention, operational excellence, and measurable client outcomes at scale.

The ideal candidate blends senior-level client leadership with operational rigor and data-driven decision-making and brings a strong understanding of how law firms operate, grow, and scale.

Key ResponsibilitiesClient Success & Experience
  • Own and continuously optimize the full client lifecycle, from onboarding through long-term partnership, renewal, and expansion.
  • Design and lead structured onboarding programs that drive rapid adoption, clear value realization, and high client satisfaction.
  • Build and maintain trusted, executive-level relationships with law firm leadership and key stakeholders.
  • Leverage client data and performance metrics to identify trends, risks, and opportunities to improve retention and outcomes.
  • Establish clear success metrics, feedback loops, and reporting frameworks to continuously improve the client experience.
Leadership & Team Management
  • Build, lead, and mentor a high-performing Client Success organization, including managers and specialists.
  • Foster a culture of accountability, collaboration, and excellence aligned with company values.
  • Recruit, train, and develop top-tier talent to support growth and scalability.
Operations & Strategy
  • Develop and implement scalable systems, processes, and policies that drive operational efficiency and consistency.
  • Partner with executive leadership to define and execute the company's client success strategy and long-term objectives.
  • Analyze performance data to inform strategic decisions, continuous improvement, and growth initiatives.
  • Manage budgets and resources responsibly, ensuring profitability and operational discipline.
Cross-Functional Collaboration
  • Partner closely with Sales to support renewals, expansion opportunities, and revenue growth.
  • Ensure strong post-sale execution to support sales targets and client expectations.
  • Collaborate with Product, Operations, and Leadership teams to align client needs with company strategy and roadmap.
Core Values Alignment
  • Lead and operate in full alignment with Stafi's core values: be reliable, work hard, have fun, care deeply, be passionate, take initiative, collaborate, and demonstrate loyalty.

Requirements

  • Qualifications & Experience
    • 8+ years of progressive leadership experience in Client Success, Operations, or Customer Experience.
    • Proven track record of building, managing, and scaling high-performing client success teams.
    • Strong understanding of law firm operations, legal services, or comparable professional services environments.
    • Demonstrated ability to analyze performance data, identify trends and risks, and translate insights into strategic action.
    • Executive-level communication and relationship-building skills, with the ability to influence senior internal and external stakeholders.
    • Experience designing and implementing processes, systems, and teams from the ground up is highly preferred.

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