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Customer Success Operations Jobs in California (NOW HIRING)

PracticeTek

Director, Customer Success

San Diego, CA

Operational Leadership & Team Performance Lead and scale a 50+ person Customer Success Operations and Professional Services team across onboarding, support, retention, and digital service delivery ...

PracticeTek

Director, Customer Success

San Diego, CA · On-site +1

Operational Leadership & Team Performance Lead and scale a 50+ person Customer Success Operations and Professional Services team across onboarding, support, retention, and digital service delivery ...

Meter, Inc

Customer Success

San Francisco, CA · On-site

$97K - $164K/yr

... operations to deliver great outcomes for our customers. Today, we build and deploy these networks ... This role is critical to Meter's success Meter's next phase of growth depends not just on winning ...

Gatik AI

Director, Customer Success

Santa Clara, CA · On-site

Establish success frameworks and best practices that scale as Gatik's customer base and operational ... footprint grow. What we're looking for * Bachelor's degree in Engineering, Business, Logistics ...

Gatik AI

Director, Customer Success

Santa Clara, CA · On-site

Establish success frameworks and best practices that scale as Gatik's customer base and operational ... footprint grow. What we're looking for * Bachelor's degree in Engineering, Business, Logistics ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in California

Customer Success Operations information

See California salary details

$32.1K

$82K

$138.2K

How much do customer success operations jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer success operations in California is $81,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

How does a Customer Success Operations professional typically collaborate with Customer Success Managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a Customer Success Operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is Customer Success Operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
What are the most commonly searched types of Customer Success Operations jobs in California? The most popular types of Customer Success Operations jobs in California are:
What are popular job titles related to Customer Success Operations jobs in California? For Customer Success Operations jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations jobs in California look for? The top searched job categories for Customer Success Operations jobs in California are:
What cities in California are hiring for Customer Success Operations jobs? Cities in California with the most Customer Success Operations job openings:
Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in California as of July 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $81,976 per year, or $39.4 per hour.
Director, Customer Success Operations

Director, Customer Success Operations

Postman

San Francisco, CA • On-site

Other

Posted 3 days ago

Job description

The Opportunity

Postman's customer base spans millions of developers and thousands of enterprise organizations.

To support this growth, we are investing in operational systems that allow our Customer Success teams to manage the customer lifecycle with clarity and precision.

The Customer Success Operations leader will design the operational frameworks that power our post-sales organization, and reports directly to the Head of GTM Operations.

What You'll DoCustomer Lifecycle Infrastructure

Design scalable processes that support the entire customer lifecycle, including:

  • Onboarding
  • Adoption and engagement
  • Expansion opportunity identification
  • Retention and churn management
Customer Systems & Tooling

Own the operational systems supporting the Customer Success organization.

This includes:

  • CS platforms
  • CRM workflows
  • Product usage integrations
  • Lifecycle segmentation infrastructure
  • You will partner closely with the GTM Systems team to ensure reliable data flows between systems.
Customer Data & Health Frameworks

Develop the systems that allow Postman to understand customer engagement and risk.

You will build frameworks for:

  • Customer health scoring
  • Lifecycle segmentation
  • Expansion opportunity detection
Expansion & Retention Infrastructure
  • Work closely with Sales, Renewals, and Customer Success leaders to ensure expansion and retention opportunities are operationally supported.
Customer Insight & Analytics
  • Partner closely with Postman's GTM Strategy and BI teams to ensure customer data drives strategic insight into retention and expansion performance.
About You

We are looking for an operational leader who understands how to build the infrastructure that enables Customer Success teams to deliver meaningful customer outcomes. You combine strong operational design skills with a deep understanding of the customer lifecycle and how SaaS companies drive retention, adoption, and expansion.

Ideal candidates will have:

  • 10+ years of experience in Customer Success Operations, Revenue Operations, or post-sales operational leadership roles
  • Experience supporting Customer Success organizations at high-growth SaaS companies with enterprise and product-led motions
  • Deep understanding of customer lifecycle management, including onboarding, adoption, retention, and expansion
  • Experience implementing and managing Customer Success platforms and CRM integrations
  • Experience building customer health scoring frameworks, lifecycle segmentation models, and engagement tracking systems
  • Strong familiarity with product usage data and customer engagement signals, and how these inputs inform retention strategies
  • Experience partnering with Sales, Product, and Support organizations to improve the end-to-end customer experience
  • Proven ability to build operational processes that support both customer retention and expansion revenue

Skills & Competencies
  • Strong analytical mindset with the ability to translate customer data into actionable operational insight
  • Systems thinker who can design scalable infrastructure for the customer lifecycle
  • Strong cross-functional leadership skills and credibility with Customer Success leadership
  • Ability to balance operational rigor with customer-centric thinking
  • Comfortable leading transformation initiatives in evolving post-sales organizations

Apply