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Customer Success Operations Manager Jobs in California

Veryon

Customer Success Manager

San Francisco, CA · On-site

AI-Enabled Customer Success & Operational Excellence * Utilize AI-powered customer engagement tools, CRM systems, and automation platforms to improve communication, workflow efficiency, and customer ...

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Customer Success Operations Manager information

See California salary details

$43.9K

$122.1K

$133.7K

How much do customer success operations manager jobs pay per year?

As of May 28, 2026, the average yearly pay for customer success operations manager in California is $122,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,200.00 and $132,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Customer Success Operations jobs in California? The most popular types of Customer Success Operations jobs in California are:
What are popular job titles related to Customer Success Operations Manager jobs in California? For Customer Success Operations Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in California look for? The top searched job categories for Customer Success Operations Manager jobs in California are:
What cities in California are hiring for Customer Success Operations Manager jobs? Cities in California with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you

Customer Success / Operations Lead

Firstchoicedrivers

San Francisco, CA • Remote

$90K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

About the Role

We're hiring a Customer Success / Operations Lead to help scale the Customer Success function at a fast-growing AI-driven insurance startup.

This is a highly hands-on role combining customer success ownership with operational systems building. You'll manage customer relationships while also designing the workflows, playbooks, and operational infrastructure needed to help the company scale efficiently.

The ideal candidate is a high-agency operator who thrives in ambiguity, enjoys building processes from scratch, and can balance customer relationship management with operational execution.

This role is ideal for someone who enjoys startup environments, operational problem-solving, and building scalable systems inside growing customer-facing organizations.

About the Company

The company is an AI-powered insurance startup building technology solutions designed to modernize operational workflows and customer experiences within the insurance industry.

The organization operates in an early-stage, fast-moving environment where ownership, adaptability, and operational thinking are highly valued.

What You'll DoCustomer Success & Retention
  • Own retention and customer success across a portfolio of B2B customer accounts
  • Build strong customer relationships through ongoing engagement and support
  • Conduct customer reviews and occasional onsite visits
  • Drive long-term customer satisfaction and account health
Operational Process Building
  • Develop and improve onboarding, renewal, and account management playbooks
  • Build SOPs and scalable workflows to support future customer growth
  • Design and implement systems that improve operational efficiency across Customer Success
  • Help scale the Customer Success organization through repeatable operational processes
Customer Implementations & Product Feedback
  • Lead customer onboarding and implementation processes
  • Serve as the voice of the customer internally
  • Partner closely with Product teams to improve customer experience and workflows
  • Translate customer feedback into actionable operational and product insights
Cross-Functional Collaboration
  • Work closely with Product, Operations, and customer-facing teams
  • Evaluate and improve tools, systems, and workflows supporting customer operations
  • Help improve organizational efficiency across customer-facing functions
Required QualificationsExperience
  • 2–4 years of experience in:
    • B2B SaaS Customer Success
    • Customer onboarding
    • Customer Operations
    • Revenue Operations
    • Related customer-facing operational roles
  • Experience working at early-stage startups (Seed–Series A environments preferred)
  • Experience managing enterprise or complex B2B customer relationships
  • Experience building:
    • Playbooks
    • Processes
    • Operational systems
    • Workflow improvements
Skills & Competencies
  • Strong systems-thinking mindset
  • Strong analytical and problem-solving skills
  • Comfortable working in ambiguous startup environments
  • Excellent communication and customer-facing skills
  • Ability to explain technical concepts clearly to non-technical stakeholders
  • High ownership mentality and proactive working style
  • Strong organizational and operational execution abilities
Technical Skills
  • Strong spreadsheet and operational analysis skills
  • Experience evaluating or implementing:
    • CRM systems
    • Customer Success tooling
    • Email platforms
    • Operational workflows
Additional Requirements
  • Willingness to travel occasionally for customer visits
  • Authorized to work in the United States
Compensation & BenefitsCompensation
  • Base Salary: $90,000 – $115,000 USD
  • Equity included
Benefits
  • Full medical, dental, and vision coverage
  • 401(k)
  • Team lunches
  • Transportation stipend
  • Company offsites in San Francisco
Work Environment
  • Location: San Francisco, California
  • Full-time role
  • Early-stage startup environment with high ownership and operational visibility
Visa Support
  • No sponsorship available
Why This Role Stands OutFoundational Ownership

You'll help shape how the Customer Success organization operates and scales from an early stage.

Operational & Customer Exposure

The role combines direct customer management with systems-building and operational process design.

Startup-Level Impact

You'll have meaningful influence over retention, onboarding, customer operations, and long-term customer experience strategy.

AI + Insurance Market Opportunity

The company operates within a rapidly evolving intersection of AI automation and insurance technology modernization.

Strong Growth Potential

This role offers broad exposure across customer success, operations, systems-building, and startup scaling.