ZipRecruiter

Log In

1

Customer Success Operations Manager Jobs in California

StarTech.com

Customer Success Manager

Newark, CA

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

Veryon

Customer Success Manager

San Francisco, CA · On-site

... operational efficiency, and data-driven decision making. Experience Required: 2-5 years of ... Customer Success, Account Management, SaaS Consulting, Customer Experience, or related client ...

next page

Showing results 1-20

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in California

Customer Success Operations Manager information

See California salary details

$43.9K

$122.1K

$133.7K

How much do customer success operations manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for customer success operations manager in California is $122,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,200.00 and $132,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What are popular job titles related to Customer Success Operations Manager jobs in California? For Customer Success Operations Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in California look for? The top searched job categories for Customer Success Operations Manager jobs in California are:
What cities in California are hiring for Customer Success Operations Manager jobs? Cities in California with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in California as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $122,058 per year, or $58.7 per hour.
Director, Customer Success Operations

Director, Customer Success Operations

Postman

San Francisco, CA

Other

Re-posted 25 days ago

Job description

The Opportunity

Postman's customer base spans millions of developers and thousands of enterprise organizations.

To support this growth, we are investing in operational systems that allow our Customer Success teams to manage the customer lifecycle with clarity and precision.

The Customer Success Operations leader will design the operational frameworks that power our post-sales organization, and reports directly to the Head of GTM Operations.

What You'll DoCustomer Lifecycle Infrastructure

Design scalable processes that support the entire customer lifecycle, including:

  • Onboarding
  • Adoption and engagement
  • Expansion opportunity identification
  • Retention and churn management
Customer Systems & Tooling

Own the operational systems supporting the Customer Success organization.

This includes:

  • CS platforms
  • CRM workflows
  • Product usage integrations
  • Lifecycle segmentation infrastructure
  • You will partner closely with the GTM Systems team to ensure reliable data flows between systems.
Customer Data & Health Frameworks

Develop the systems that allow Postman to understand customer engagement and risk.

You will build frameworks for:

  • Customer health scoring
  • Lifecycle segmentation
  • Expansion opportunity detection
Expansion & Retention Infrastructure
  • Work closely with Sales, Renewals, and Customer Success leaders to ensure expansion and retention opportunities are operationally supported.
Customer Insight & Analytics
  • Partner closely with Postman's GTM Strategy and BI teams to ensure customer data drives strategic insight into retention and expansion performance.
About You

We are looking for an operational leader who understands how to build the infrastructure that enables Customer Success teams to deliver meaningful customer outcomes. You combine strong operational design skills with a deep understanding of the customer lifecycle and how SaaS companies drive retention, adoption, and expansion.

Ideal candidates will have:

  • 10+ years of experience in Customer Success Operations, Revenue Operations, or post-sales operational leadership roles
  • Experience supporting Customer Success organizations at high-growth SaaS companies with enterprise and product-led motions
  • Deep understanding of customer lifecycle management, including onboarding, adoption, retention, and expansion
  • Experience implementing and managing Customer Success platforms and CRM integrations
  • Experience building customer health scoring frameworks, lifecycle segmentation models, and engagement tracking systems
  • Strong familiarity with product usage data and customer engagement signals, and how these inputs inform retention strategies
  • Experience partnering with Sales, Product, and Support organizations to improve the end-to-end customer experience
  • Proven ability to build operational processes that support both customer retention and expansion revenue

Skills & Competencies
  • Strong analytical mindset with the ability to translate customer data into actionable operational insight
  • Systems thinker who can design scalable infrastructure for the customer lifecycle
  • Strong cross-functional leadership skills and credibility with Customer Success leadership
  • Ability to balance operational rigor with customer-centric thinking
  • Comfortable leading transformation initiatives in evolving post-sales organizations

Apply