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Customer Success Operations Manager Jobs in California

UpKeep LLC

Customer Success Manager

Los Angeles, CA · On-site

We're leading the $30B category shift toward Asset Operations Management , where uptime ... POSITION SUMMARY As a Customer Success Manager (CSM), you will be responsible for a portfolio of ...

UpKeep

Customer Success Manager

Los Angeles, CA · On-site +1

We're leading the $30B category shift toward Asset Operations Management , where uptime ... POSITION SUMMARY As a Customer Success Manager (CSM), you will be responsible for a portfolio of ...

UpKeep

Customer Success Manager

Los Angeles, CA · Hybrid

We're leading the $30B category shift toward Asset Operations Management , where uptime ... POSITION SUMMARY As a Customer Success Manager (CSM), you will be responsible for a portfolio of ...

Campfire

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a ... core financial operations on our platform. You will work closely with Implementation, Product ...

GetChange Corp

Customer Success Manager

San Francisco, CA · On-site

$75K - $90K/yr

... operations, all aimed at fostering long-term customer relationships. You're the key link between ... success, account management, or sales * Great at building processes from the ground up, detail ...

ARM

Customer Success Manager

San Jose, CA · Hybrid

The Customer Success Manager (CSM) plays a critical role in driving the technical, operational, and strategic success of Arm's largest hyperscaler Partners. Acting as a trusted advisor and program ...

Varite

Customer Success Manager

San Jose, CA · On-site

$50 - $54.36/hr

Customer Success Manager Pay Rate Range: $50.00 - $54.36/hr. Duties: * Accountable for overall customer success including renewals, adoption, health, and satisfaction. * Builds success plans ...

ARM

Customer Success Manager

San Jose, CA · On-site

The Customer Success Manager (CSM) plays a critical role in driving the technical, operational, and strategic success of Arm's largest hyperscaler Partners. Acting as a trusted advisor and program ...

Selr LLC

Customer Success Manager

San Francisco, CA

$130K - $140K/yr

... Operations teams Maintain accurate account plans, forecasts, and customer success metrics You'll Be Great If You Have 4+ years of experience in Customer Success, Account Management, Consulting, or ...

ARM

Customer Success Manager

San Jose, CA · On-site

The Customer Success Manager (CSM) plays a critical role in driving the technical, operational, and strategic success of Arm's largest hyperscaler Partners. Acting as a trusted advisor and program ...

Privy

Customer Success Manager

Los Angeles, CA · On-site +1

We believe the best Customer Success Managers are curious, proactive, and genuinely invested in helping merchants grow. They build trust, solve meaningful problems, and continuously look for ways to ...

ARM

Customer Success Manager

San Jose, CA · On-site

Job Overview: The Customer Success Manager (CSM) plays a meaningful role in driving the ... Proactively identify and resolve technical, operational, and interpersonal blockers that could ...

ARM

Customer Success Manager

San Jose, CA · On-site

Job Overview: The Customer Success Manager (CSM) plays a meaningful role in driving the ... Proactively identify and resolve technical, operational, and interpersonal blockers that could ...

Box

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager San Francisco, CA Box (NYSE:BOX) is the leader in Intelligent Content ... You'll bring operational rigor, a growth mindset, and strong relationship skills to help our ...

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Showing results 41-60

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in California

Customer Success Operations Manager information

See California salary details

$43.9K

$122.1K

$133.7K

How much do customer success operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer success operations manager in California is $122,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,200.00 and $132,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What are popular job titles related to Customer Success Operations Manager jobs in California? For Customer Success Operations Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in California look for? The top searched job categories for Customer Success Operations Manager jobs in California are:
What cities in California are hiring for Customer Success Operations Manager jobs? Cities in California with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in California as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $122,058 per year, or $58.7 per hour.

Customer Success Manager

UpKeep LLC

Los Angeles, CA • On-site

Other

Re-posted 11 hours ago

Job description

We're building the AI-powered future of maintenance.
UpKeep is on a mission to reinvent how the physical world runs-starting with the frontline teams who maintain it. We're the creators of the world's first AI-first CMMS (Computerized Maintenance Management System), equipping technicians and facilities teams with automation, machine learning, and predictive insights that drive operational speed, safety, and efficiency.
What started as a garage-built prototype is now a fast-scaling SaaS company, backed by Insight Partners, Emergence Capital, and Y Combinator. Over 4,000 companies-including Shell, Yamaha, Unilever, and Marriott-run on UpKeep to modernize their asset operations. We're leading the $30B category shift toward Asset Operations Management, where uptime, intelligence, and AI converge.
Why join us:
  • Own the AI-first transformation of an entire industry.Every feature we ship leverages AI-from predictive work orders to sensor-driven automations. You're not just iterating-you're pioneering how data reshapes physical operations.
  • Real traction, real scale.Recognized as Gartner's #1 Facility Management solution and G2's top-rated CMMS, we've earned market leadership through product, not puff.
  • A company where builders thrive.We move fast, optimize for outcomes, and give high-agency operators the autonomy to ship big things. Our culture rewards bold thinking, not bureaucracy.
  • Global team, local energy.With 100+ employees across the world, we support remote-first work with deep investment in our LA HQ-where certain roles and leadership converge for rapid innovation.
  • Equity and upside, not just a paycheck.Competitive comp, meaningful ownership, and benefits that support your health, focus, and long-term growth.
If you're driven by impact, energized by AI, and hungry to transform a legacy industry-we're hiring!
POSITION SUMMARY
As a Customer Success Manager (CSM), you will be responsible for a portfolio of accounts within our "high touch" engagement model. Your core focus will be to drive product adoption, maximize customer value, and to perform proactive activities to mitigate churn risks as well as uncover expansion opportunities. You will serve as the primary advocate for the customer and work with cross-functional teams to deliver an exceptional customer experience. Success in this role will be measured by key metrics such as revenue retention, revenue expansion, customer engagement, and account adoption outcomes.
This is a hybrid role where the employee is expected to be in office on Wednesdays.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Customer Ownership & Engagement
  • Manage a dedicated book of business within a high-touch engagement model, serving as the primary point of accountability for customer success.
  • Build strong, trusted customer relationships through recurring weekly or monthly meetings, ongoing email and phone communication, and periodic onsite engagements.
  • Multi-thread engagements within high-ARR accounts by identifying, engaging, and sustaining relationships with multiple stakeholders-including champions, administrators, and executive sponsors-to ensure continuity, alignment, and long-term partnership.
  • Act as a trusted product advisor, driving sustained usage and adoption of UpKeep's core platform and all add-on products to maximize long-term customer value.
  • Share best practices related to user adoption, system administration, and maintenance workflow optimization to help customers achieve their desired business outcomes.
  • Deliver value-driven engagements such as adoption check-ins, quarterly business reviews (QBRs), and tailored product walkthroughs.
  • Drive consistent customer engagement across multiple channels, including email, phone, video conferencing, webinars, and onsite visits as needed.
  • Conduct proactive outreach to non-engaged or at-risk accounts to assess customer needs, satisfaction, and overall partnership health.
  • Complete a defined number of customer touch points each week (e.g., phone calls placed and meetings hosted) to maintain momentum and visibility across accounts.
AI-Enabled Execution
  • Leverage AI daily to prepare for meetings, execute engagements, summarize outcomes, and deliver timely follow-ups.
  • Use AI to reduce manual effort, improve efficiency, and drive consistency across the customer lifecycle
  • Promote and support adoption of UpKeep's AI capabilities by guiding customers in transforming manual workflows with UpKeep Intelligence and related AI solutions.
Revenue Retention
  • Proactively monitor account health scores, usage trends, and risk indicators to identify and mitigate churn or downgrade risks.
  • Rally internal executives and senior stakeholders for key renewal discussions and high-risk customer situations to reinforce partnership value and executive alignment.
  • Partner closely with the Retention Team to resolve churn and downgrade requests and reinforce long-term customer value.
Revenue Expansion & Renewals
  • Identify expansion opportunities through proactive discovery and make strategic recommendations for plan upgrades, additional users, or additional products.
  • Collaborate with the Sales team to support renewal confirmations and expansion motions, particularly within high-ARR accounts.
Cross-Functional Collaboration & Process Improvement
  • Partner with Technical Support, Professional Services, Sales, and Product teams to address customer needs and deliver a seamless, high-quality customer experience.
  • Contribute to the continuous improvement of internal processes, playbooks, and standard operating procedures.
TRAVEL
  • Ability to travel up to once per quarter for customer onsite visits.
EXPERIENCE
  • Bachelor's Degree a plus in business, communications, or similar field
  • 2+ years experience in a customer-facing customer success or account management role
  • Experience with Salesforce
  • Experience with being measured by Gross Revenue Retention, Net Revenue Retention, or similar metrics
  • Experience with a previous cloud-based or SaaS company
KNOWLEDGE
  • Ability to honor deadlines and follow through on commitments
  • Outstanding prioritization, organization, and time management skills
  • Strong written and verbal communication skills. Ability to manage multiple streams of communication
  • Strong web presentation skills
  • Basic technical aptitude to understand how to troubleshoot issues and provide effective solutions
  • Possess ability to diagnose non-technical issues and prescribe next steps
  • Possess ability to set clear expectations with customers
  • Possess ability to be assertive but empathetic during customer interactions
  • Skillful at managing relationships
  • Possess basic business acumen to understand how business principles relate to customer success
DESIRED BEHAVIORS
  • Self-starter that thrives in fast-paced environments
  • Works well with others
  • Receptive to change - is flexible. Seeks and adopts improved approaches and processes.
  • Initiates action - is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
  • Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.
  • Technically proficient - able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs.
  • Takes responsibility for their own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn.
  • Communicates ideas - respectfully exchange information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives.
  • Works collaboratively - shares knowledge and information, fosters teamwork and contributes to a positive work environment where people want to come to work.
  • Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values.

COMPENSATION
This role will receive a competitive base salary + company bonus + variable + benefits. A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
The pay range for this role is $75,000 - $85,500 USD /OTE $102,000 USD per year.
Company History & Product:
UpKeep started in a garage, where our founder Ryan taught himself to code and built the first mobile-first maintenance app. The idea was simple but powerful: put modern software in the hands of frontline technicians-and transform how maintenance gets done.
Today, UpKeep is the leading cloud-native Asset Operations Management platform, serving over 4,000 businesses worldwide across manufacturing, utilities, healthcare, and beyond. Our Industrial IoT and AI-first software helps maintenance and facilities teams streamline work, predict failures, and act faster-with real-time insights and automation at their fingertips.
We're building for the deskless workforce-the essential workers who keep our physical world running-and arming them with the tools they deserve. In a world re-shoring manufacturing, accelerating automation, and embracing AI at scale, we're riding the next macro wave-and leading the transformation of legacy maintenance into intelligent operations.
Backed by $50 million from Insight Partners, Emergence Capital, Mucker, and Y Combinator,we're not just building software. We're defining a new category for the built world.
Learn More!
www.upkeep.com
www.upkeep.com/careers
At UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.

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