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Customer Success Operations Analyst Jobs in California

Cypress HCM

Customer Success Analyst

Sunnyvale, CA · Hybrid

$43.13 - $50.86/hr

Customer Success Analyst Overview: * We are looking for a Customer Success Analyst to join our team ... Assists in the process of creating customer value and operational reviews, including project ...

CVHCare

Customer Success Analyst

San Francisco, CA · On-site

$25 - $28/hr

As a Customer Success Analyst, you will play a vital role in ensuring our customers achieve their desired outcomes while using CuraeSoft's software solutions. Your goal will be to build long-lasting ...

CVHCare

Customer Success Analyst

San Francisco, CA · On-site

$25 - $28/hr

As a Customer Success Analyst, you will play a vital role in ensuring our customers achieve their desired outcomes while using CuraeSoft's software solutions. Your goal will be to build long-lasting ...

PracticeTek

Director, Customer Success

San Diego, CA

Operational Leadership & Team Performance Lead and scale a 50+ person Customer Success Operations ... Strong analytical skillset, with proficiency in Salesforce, Tableau, and advanced Excel/PowerPoint

PracticeTek

Director, Customer Success

San Diego, CA · On-site +1

Operational Leadership & Team Performance Lead and scale a 50+ person Customer Success Operations ... Strong analytical skillset, with proficiency in Salesforce, Tableau, and advanced Excel/PowerPoint

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All JobsCustomer Success Operations Analyst JobsCustomer Success Operations Analyst Jobs in California

Customer Success Operations Analyst information

See California salary details

$14

$33

$55

How much do customer success operations analyst jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for customer success operations analyst in California is $33.31, according to ZipRecruiter salary data. Most workers in this role earn between $23.70 and $39.86 per hour, depending on experience, location, and employer.

What qualifications are needed for a CSM role?

A Customer Success Manager (CSM) role typically requires a bachelor's degree in business, marketing, or a related field, along with strong communication and interpersonal skills. Experience in customer service, account management, or sales is often preferred, and familiarity with customer success tools like CRM software can be beneficial.

How does a Customer Success Operations Analyst typically collaborate with Customer Success Managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are Customer Success Operations Analysts?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

How much do operations analysts get paid?

Customer Success Operations Analysts typically earn between $60,000 and $90,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced analysts with specialized skills or certifications can earn higher salaries, often supplemented with bonuses or benefits.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What is a customer success operations analyst job description?

A customer success operations analyst is responsible for optimizing processes, tools, and data to support customer success teams. They analyze customer data, develop reporting dashboards, and implement strategies to improve customer retention and satisfaction, often using CRM and analytics software. Strong analytical skills and knowledge of customer success metrics are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

Is being a CSM stressful?

Customer Success Operations Analysts often work in fast-paced environments that require managing multiple client accounts and data analysis, which can be stressful during high workload periods. However, stress levels vary based on company culture, workload, and individual skills in communication and organization. Proper time management and use of tools like CRM systems can help mitigate stress in this role.
What are popular job titles related to Customer Success Operations Analyst jobs in California? For Customer Success Operations Analyst jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Analyst jobs in California look for? The top searched job categories for Customer Success Operations Analyst jobs in California are:
What cities in California are hiring for Customer Success Operations Analyst jobs? Cities in California with the most Customer Success Operations Analyst job openings:
Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in California as of July 2026, with employment types broken down into 2% Locum Tenens, 85% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $69,290 per year, or $33.3 per hour.
Senior Analyst, Customer Success Operations

Senior Analyst, Customer Success Operations

BirdEye Inc

Palo Alto, CA • On-site

Full-time

Posted 18 days ago

Job description

Description:

Job Title: Senior Analyst, Customer Success Operations

Location: India Remote

Timings: US Shift – CST hours


Why BirdEye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.


Role Overview

You will play a critical role in enabling the Customer Success organization to operate efficiently, scale effectively, and deliver exceptional customer outcomes. You will partner closely with Customer Success leadership, RevOps, Sales Ops, and other cross-functional stakeholders to analyze performance, identify gaps, and drive process improvements through data, insights, systems, and operational rigor.

This role is ideal for a highly analytical operator who thrives in a fast-paced SaaS environment, is comfortable working with senior stakeholders, and enjoys turning ambiguous problems into structured, actionable solutions.


Key Responsibilities:

Customer Success Operations & Analytics

  • Build, maintain, and deliver recurring and ad-hoc analyses across key Customer Success areas such as:
    • Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
    • Expansion pipeline health and conversion
    • Segment performance (SMB vs. Enterprise)
    • Capacity and staffing optimization
    • Tech stack and process efficiency
  • Analyze customer data to identify trends, risks, growth opportunities, and operational gaps, and translate insights into clear recommendations.
  • Partner with CS leadership to support quarterly business reviews (QBRs), planning cycles, and executive-level reporting.

Process Improvement & Scale

  • Identify opportunities to simplify, automate, and standardize Customer Success workflows to improve scalability and consistency.
  • Support the design, documentation, and rollout of Customer Success processes across the customer lifecycle (onboarding, adoption, renewal, expansion).
  • Partner with RevOps and Systems teams to improve data quality, reporting accuracy, and system alignment across tools.

Cross-Functional Collaboration

  • Work closely within RevOps, Product, Bizapp, and Finance to ensure alignment on customer metrics, handoffs, and shared goals.
  • Support initiatives to improve onboarding, adoption, and customer engagement through better data visibility and operational processes.
  • Act as a trusted analytical partner to Customer Success leadership, proactively surfacing insights and recommendations.

Tools, Reporting & Enablement

  • Develop and maintain dashboards, reports, and metrics to track Customer Success performance and progress against goals.
  • Support evaluation and optimization of Customer Success tools and technologies (CRM, CS platforms, analytics tools).
  • Ensure reporting and insights are accurate, timely, and actionable for stakeholders across time zones.
Requirements:

Experience & Skills

  • 4–6+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, preferably in an Enterprise/B2B SaaS environment.
  • Strong analytical skills with the ability to synthesize complex data into clear insights and recommendations.
  • Hands-on experience with Salesforce CRM systems; SFDC certification is a plus.
  • Experience working with Customer Success metrics such as retention, expansion, churn, health scores, and capacity models.
  • Proven ability to break down ambiguous problems into structured analyses and practical solutions.
Collaboration & Communication
  • Excellent written and verbal communication skills, with experience presenting insights to senior stakeholders.
  • Strong cross-functional collaboration skills and comfort working with distributed teams.
  • Ability to influence without authority through data, clarity, and structured thinking.
Working Style
  • Comfortable working in a highly visible, fast-paced SaaS environment.
  • Detail-oriented, process-driven, and passionate about building systems that scale.
  • Ability to operate independently in a remote set-up environment
  • Willing and able to work US Shift (CST hours) on a regular basis.


Why You’ll Join Us

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.


Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.

Apply