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Customer Success Operations Analyst Jobs in California

Cypress HCM

Customer Success Analyst

Sunnyvale, CA · Hybrid

$43.13 - $50.86/hr

Customer Success Analyst Overview: * We are looking for a Customer Success Analyst to join our team ... Assists in the process of creating customer value and operational reviews, including project ...

Siteline

Head of Customer Success

San Francisco, CA

Strong operations leader who is process and product savvy * Strong people and performance ... Analytical and process-oriented mind with the ability to think strategically along with willingness ...

New

Siteline

Head of Customer Success

San Francisco, CA · On-site

Strong operations leader who is process and product savvy * Strong people and performance ... Analytical and process-oriented mind with the ability to think strategically along with willingness ...

PracticeTek

Director, Customer Success

San Diego, CA · On-site

Operational Leadership & Team Performance Lead and scale a 50+ person Customer Success Operations ... Strong analytical skillset, with proficiency in Salesforce, Tableau, and advanced Excel/PowerPoint

PracticeTek

Director, Customer Success

San Diego, CA · On-site +1

Operational Leadership & Team Performance Lead and scale a 50+ person Customer Success Operations ... Strong analytical skillset, with proficiency in Salesforce, Tableau, and advanced Excel/PowerPoint

Experis

Operations Analyst

Los Angeles, CA · On-site

$42/hr

Log wire requests from customers, branches, and other departments to ensure accurate record-keeping ... Engagement in meaningful projects that contribute to organizational success. * Development of ...

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Customer Success Operations Analyst information

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How much do customer success operations analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer success operations analyst in California is $33.31, according to ZipRecruiter salary data. Most workers in this role earn between $23.70 and $39.86 per hour, depending on experience, location, and employer.

How does a customer success operations analyst typically collaborate with customer success managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What is a customer success operations analyst?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer success operations analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.
What are popular job titles related to Customer Success Operations Analyst jobs in California? For Customer Success Operations Analyst jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Analyst jobs in California look for? The top searched job categories for Customer Success Operations Analyst jobs in California are:
What cities in California are hiring for Customer Success Operations Analyst jobs? Cities in California with the most Customer Success Operations Analyst job openings:
Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in California as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $69,290 per year, or $33.3 per hour.

Customer Success Analyst

Cypress HCM

Sunnyvale, CA • Hybrid

$43.13 - $50.86/hr

Full-time

Re-posted 16 days ago

Job description


Customer Success Analyst
Overview:
  • We are looking for a Customer Success Analyst to join our team. In this role, you will partner closely with our client's Global Clients team to ensure we are enhancing the customer experience by supporting the goals of the relationship.
  • As a Customer Success Analyst, you will build and maintain strong professional relationships with our key global customers by supporting a team of Customer Success Managers (CSMs), Global Client Directors (GCDs), and other cross-functional partners to lead, deliver, and scale operational and analytical projects and tasks.
  • This role will be supporting our largest global customers, helping to ensure the account team drives maximum return on client investment.
  • Location - Chicago, IL or San Francisco/Sunnyvale, CA, New York, NY
  • Hybrid Work Schedule – 2-3 days/week
Responsibilities:
  • Maintains a detailed knowledge of our client's products and the impact they can have for our customers
  • Assists in the process of creating customer value and operational reviews, including project management of the process, providing analytical insights, consolidating format, proofreading, and pulling standard reports
  • Completes ad-hoc report creation for customers using multiple systems to help customers understand the impact of our client's partnerships
  • Works cross-functionally within
  • Helps design and sustain account team organizational systems in partnership with cross-functional partners (i.e., creation/management of team communication channels, etc.)
  • Uses advanced Excel or PowerBI skills (pivot tables, formulas, and v-lookups) to compile multiple data reports
  • Partners closely with CSMs to prioritize projects based on customer maturity
Basic Qualifications:
  • 2+ years' experience working with SQL and visualization tools (e.g. Tableau, PowerPoint) to extract, analyze and present data that supports customer and internal business goals
Preferred Qualifications:
  • Data and Insights-driven; able to synthesize data and help communicate the “so what” to a customer
  • Strong cross-functional partnership experience
  • Past work experience within a fast-paced environment
  • Experience synthesizing data and insights together for a client presentation
  • Experience leading/managing a project and associated deliverable work
  • Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources
  • Highly detail-oriented and organized, with the ability to effectively prioritize and multitask
  • Proficiency with MS Office
  • Exceptional attention to detail is required to ensure accuracy and effective execution of all projects and tasks undertaken
Suggested Skills:
  • Project Management
  • Communication
  • Analytical
Compensation:
  • $43.13 - $50.86/hour (W-2/Non-Exempt)
Req# 16031
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About Cypress HCM

Sourced by ZipRecruiter

We deliver consistently superior recruiting by virtue of trusting, communicative relationships with companies and candidates alike. From Fortune 100s to startups, clients lean on us to fulfill their range of needs from contract to full-time positions. With an intimate knowledge of the industries we serve, a keen sense of what makes for high-performing talent in any role, and shared sense of urgency, our clients will tell you: your solution begins here.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Walnut Creek, CA, US

Year founded

2005

Social media

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