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Customer Experience Operations Manager Jobs in California

Hertz

Customer Operations Manager

Fresno, CA · On-site

$70K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... Resolves customer issues, ensuring a positive customer experience * Pro-actively drive the sales ...

TEKsystems

Customer Operations Manager

Concord, CA

$49.04 - $67.31/hr

September 28th About the Opportunity Our client, a people-first Credit Union, is seeking an experienced Customer Operations Manager to lead critical operational functions and ensure exceptional ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in California

Customer Experience Operations Manager information

See California salary details

$43.9K

$122.1K

$133.7K

How much do customer experience operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer experience operations manager in California is $122,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,200.00 and $132,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are the most commonly searched types of Customer Experience Operations jobs in California?

The most popular types of Customer Experience Operations jobs in California are:

What are popular job titles related to Customer Experience Operations Manager jobs in California?

For Customer Experience Operations Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in California look for?

The top searched job categories for Customer Experience Operations Manager jobs in California are:

What cities in California are hiring for Customer Experience Operations Manager jobs?

Cities in California with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $122,058 per year, or $58.7 per hour.

Director, Oncology Customer Experience Operations

Hologic

San Diego, CA • On-site

$151K - $268K/yr

Full-time

Re-posted 14 days ago

Hologic rating

8.0

Company rating: 8.0 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

180th of 495 rated machine equipment manufacturers

Job description


Are you a highly engaged and motivated leader who will elevate customer satisfaction, transforming everyday interactions into extraordinary customer experiences?
We're looking for a driven and results oriented Director of Customer Experience to lead our dynamic teams, including Client Services, Patient Services, and Customer Success. You'll be the champion of both our healthcare professional and patient interfaces, reflecting their voices back to the leadership team to sharpen our strategies and services.
This is a fully onsite role in San Diego, CA.
What You'll Do:
  • Advocate relentlessly for stellar service standards for Client Services, Patient Services, and Clinical Review.
  • Dive into collaborations with Sales, Marketing, IT, Billing, Lab Operations, and more, to stitch seamless experiences that resonate with both physicians and patients.
  • Set vision, strategic direction, expectations, annual and long-term objectives for the Client Services, Patient Services, and Clinical Review Teams.
  • Inspire, mentor, and elevate your team members, fostering an environment of growth, collaboration, and peak performance.
  • Design and refine workflows to ensure quick, effective responses that not only meet but exceed customer and internal expectations.
  • Establish and track Key Performance Indicators (KPIs) such as Turn Around Time (TAT) at every step in customer and patient processes, cancellations, turnover, attendance and department throughput to gauge team success and drive continuous improvement.
  • Oversee the creation and maintenance of all Customer Experience SOPs and ensure your team is equipped, informed, and ready to excel.
  • Bring innovation, including AI, to the customer experience team to optimize external customer and patient interactions to upgrade our service offering.
  • Serve as the pivotal business lead, aligning customer experience strategies with business goals for revenue improvement and cost efficiency.

Must-Have Skills:
  • A Bachelor's degree in a relevant field.
  • At least 5 years in medical customer service leadership and 10 years in the trenches of medical customer service.
  • A deep understanding of HIPAA, PHI, and the nuts and bolts of medical customer interactions like pre-authorizations, insurance claims, and appeals.
  • Superuser abilities with CRM (preferably Salesforce) and LIS, coupled with a knack for wrangling large data sets into actionable insights.
  • A track record of building and leading teams, crafting processes, and implementing technology enhancements.
  • A high-speed, agile approach to a fast-paced, deadline-driven work environment-flexibility, resourcefulness, and efficiency are your strengths.
  • Oncology experience, especially in CLIA or CAP-accredited laboratory setting is a big plus

Why You'll Love It Here:
  • You'll be at the heart of a team that values bold ideas and is passionate about making a real difference in people's lives.
  • We foster a culture of low attrition and high satisfaction, making sure our team not only sticks around but thrives.
  • Opportunity to work in a forward-thinking environment that blends professional rigor with a lively, collaborative spirit.

Think you're up for the challenge? Join us in shaping a customer experience that's as delightful as it is effective. Your mission, should you choose to accept it, is not just to lead, but to inspire, innovate, and drive change for the better. Let's make something great together!
The annualized base salary range for this role is $151,200 to $268,800 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand.
Why Hologic?
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.
If you have the right skills and experience, apply today!
#LI-RF1 #Director-level
Agency and Third Party Recruiter Notice:
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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