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Customer Experience Operations Manager Jobs (NOW HIRING)

Rapsodo

Customer Experience Operations Lead

Saint Louis, MO · On-site

$130K/yr

Role Purpose We are looking for a Customer Experience Operations Lead to own the systems, processes, and operational structure that power the Customer Experience function. This role is responsible ...

Rapsodo

Customer Experience Operations Lead

Saint Louis, MO · On-site

$130K/yr

Role Purpose We are looking for a Customer Experience Operations Lead to own the systems, processes, and operational structure that power the Customer Experience function. This role is responsible ...

Pelsis North America

Customer Operations Manager

Atlanta, GA · On-site

$128K/yr

The Customer Operations Manager is responsible for leading and developing the customer-facing ... The successful candidate will bring experience in customer relationship management, team leadership ...

New

Hertz

Customer Operations Manager

Grand Rapids, MI · On-site

$54K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... Resolves customer issues, ensuring a positive customer experience * Pro-actively drive the sales ...

Hertz

Customer Operations Manager

Syracuse, NY · On-site

$132K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... Resolves customer issues, ensuring a positive customer experience * Pro-actively drive the sales ...

Hertz

Customer Operations Manager

San Francisco, CA · On-site

$70K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... Resolves customer issues, ensuring a positive customer experience. * Pro-actively drive the sales ...

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All JobsCustomer Experience Operations Manager Jobs

Customer Experience Operations Manager information

See salary details

$44.5K

$123.7K

$135.5K

How much do customer experience operations manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for customer experience operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

How does a Customer Experience Operations Manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

Is CX a good career?

A Customer Experience (CX) Operations Manager plays a key role in improving customer satisfaction and loyalty by overseeing service processes and team performance. The role often requires strong communication, data analysis skills, and familiarity with customer feedback tools. It can offer career growth opportunities in various industries focused on customer-centric strategies.

What is a Customer Experience Operations Manager?

A Customer Experience Operations Manager is responsible for overseeing and optimizing the processes, tools, and teams that support a company's customer experience initiatives. They analyze customer feedback, implement process improvements, and ensure that customer interactions are seamless across all touchpoints. This role often collaborates with departments such as sales, marketing, and product to align strategies and deliver a consistent and high-quality customer experience. Their goal is to increase customer satisfaction, loyalty, and retention by identifying pain points and implementing effective solutions.

What does a customer operations manager do?

A customer experience operations manager oversees the processes and systems that support customer interactions, ensuring efficient service delivery and satisfaction. They analyze customer data, coordinate cross-functional teams, and implement improvements using tools like CRM software to enhance overall customer experience.

How much should an operations manager get paid?

The salary for a Customer Experience Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Factors such as team size, company size, and required skills like data analysis or CRM tools can influence compensation levels.

What is a CX operations manager?

A Customer Experience (CX) Operations Manager oversees the processes and systems that support customer interactions to ensure a positive experience. They analyze customer data, coordinate cross-functional teams, and implement improvements using tools like CRM software to enhance service quality and efficiency.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a Customer Experience Operations Manager, and why are they important?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
More about Customer Experience Operations Manager jobs
What cities are hiring for Customer Experience Operations Manager jobs? Cities with the most Customer Experience Operations Manager job openings:
What are the most commonly searched types of Customer Experience Operations jobs? The most popular types of Customer Experience Operations jobs are:
What states have the most Customer Experience Operations Manager jobs? States with the most job openings for Customer Experience Operations Manager jobs include:
What job categories do people searching Customer Experience Operations Manager jobs look for? The top searched job categories for Customer Experience Operations Manager jobs are:
Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Customer Experience Operations Lead

Rapsodo

Saint Louis, MO • On-site

$130K/yr

Other

Posted 22 days ago

Job description

Company Overview
With its headquarters in Singapore and strategically placed offices across the United States, Turkey, Japan, and Malaysia, Rapsodo represents more than just sports technology and data analytics. It stands as the clear front-runner in providing affordable, professional-grade technology for athletes aiming to enhance their performance.
The company currently collaborates with partners such as The PGA of America, Golf Digest, Troon, various Major League Baseball teams, USA Baseball, and over 1000 NCAA athletic departments.
Become a part of Team Rapsodo as we challenge limits and unveil endless potential, one data point and one heartwarming success story at a time.
Powered by Athletes who get it, and Engineers who can do it.
Why This Role Matters
As Rapsodo continues to scale across products, customers, and channels, the complexity of delivering a consistent, high-quality customer experience increases significantly.
Customer Experience is not only defined by the people supporting customers-it is defined by the systems, workflows, and tools that enable teams to operate efficiently and at scale.
This role exists to bring structure, consistency, and operational discipline to how Customer Experience runs-while introducing modern approaches, including automation and AI-driven tools, to improve speed, efficiency, and overall customer outcomes.
Role Purpose
We are looking for a Customer Experience Operations Lead to own the systems, processes, and operational structure that power the Customer Experience function.
This role is responsible for designing and continuously improving support workflows, ticketing systems, automation, and reporting-while identifying and implementing opportunities to leverage AI and automation to improve how the team operates.
This is not a support role. It is a systems and operations role focused on enabling the team to perform at a higher level through structure, clarity, and scalable processes.
Key Responsibilities
1. Support Systems & Platform Ownership
Own the structure and effectiveness of the customer support platform (e.g., Zendesk).
  • Design and maintain ticketing workflows, routing logic, and escalation paths
  • Own ticket tagging taxonomy and ensure consistent usage
  • Configure and improve automation rules to reduce manual effort and improve response times
  • Ensure the platform is structured to support efficient and scalable operations
2. Process Design, Automation & Workflow Optimization
Define and improve how Customer Experience operates on a day-to-day basis.
  • Develop and maintain support playbooks and standard operating procedures
  • Identify inefficiencies in workflows and implement improvements
  • Introduce automation and AI-assisted workflows to streamline repetitive tasks and improve consistency
  • Ensure consistent processes across Tier 1, Tier 2, and partner/vendor support teams
3. AI-Enabled CX Operations
Leverage AI tools and capabilities to improve the efficiency and scalability of Customer Experience.
  • Identify opportunities to deploy AI-based solutions (e.g., agent assist tools, automated responses, knowledge suggestions)
  • Improve how support teams access information through AI-assisted knowledge retrieval
  • Explore and implement use cases such as ticket summarization, response drafting, and categorization
  • Continuously evaluate how AI can improve response quality, speed, and consistency
Focus is on practical implementation and measurable impact, not experimentation alone.
4. Knowledge & Internal Enablement
Own the structure and accessibility of internal support knowledge.
  • Develop and maintain internal troubleshooting guides and support documentation
  • Ensure support teams have clear, up-to-date resources to resolve issues effectively
  • Partner with Enablement and Product teams to ensure alignment between internal and external knowledge
5. Data, Reporting & Performance Visibility
Create visibility into Customer Experience performance.
  • Build and maintain dashboards and reporting for support metrics (e.g., ticket volume, resolution time, SLA adherence)
  • Analyze trends to identify recurring issues and operational gaps
  • Use data to inform process improvements and prioritization
6. Cross-Functional Coordination
Work closely with Product, Engineering, and other teams to improve customer outcomes.
  • Surface recurring product issues and trends to Product and Engineering teams
  • Support prioritization of fixes based on customer impact
  • Partner with Customer Experience, Enablement, and Activation teams to align workflows and handoffs
7. Continuous Improvement & Scalability
Drive ongoing improvements to CX operations as the business grows.
  • Identify opportunities to scale support through automation, process improvements, and better tooling
  • Improve how CX supports new product launches and feature rollouts
  • Ensure systems and processes evolve with increasing complexity
Requirements
Role Qualifications
  • 5-10+ years of experience in Customer Experience operations, support operations, or related roles
  • Strong experience with customer support platforms (e.g., Zendesk, Salesforce Service Cloud, or similar)
  • Proven ability to design and improve workflows, processes, and systems
  • Experience implementing automation and interest in applying AI tools to operational workflows
  • Strong analytical skills with the ability to interpret operational data and identify trends
  • Experience working in cross-functional environments (Product, Engineering, Customer Experience)
  • Detail-oriented with a strong focus on structure, consistency, and execution
  • Experience in SaaS, hardware-enabled products, or technical support environments is highly preferred
Success Metrics
  • Improved support efficiency (response times, resolution times, SLA adherence)
  • Reduction in manual effort through automation and improved workflows
  • Effective implementation of AI-driven tools that improve team productivity and response quality
  • Consistency and accuracy of ticket handling and tagging
  • Improved visibility into support performance and trends
  • Reduction in recurring issues through better processes and feedback loops

Bottom Line
This role builds and evolves the operational backbone of Customer Experience-combining strong systems thinking with modern automation and AI-driven approaches to enable scalable, high-quality support.
"This role doesn't just run support operations-it modernizes how CX works."

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