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Customer Experience Operations Manager Jobs (NOW HIRING)

ACR

Customer Experience Manager

Houston, TX · On-site

Manage daily Customer Experience operations, including customer inquiries, order support, escalations, service requests, and shared inbox workflows. * Establish clear ownership, accountability ...

TOM MUSE SERVICE COMPANY

Operations Manager

Vienna, VA · On-site

$45K - $65K/yr

Career Growth Opportunities Job Summary We are seeking an experienced Operations Manager to join our team. In this role, you will optimize the operational systems and processes of the company ...

David's Lawn Service

Operations Manager

Corcoran, MN · On-site

$28 - $38/hr

With a commitment to quality, reliability, and customer satisfaction, we've built a strong ... As we continue to grow, we're looking for a dedicated and experienced Operations Manager to lead ...

ION Solar

Operations Manager

Orem, UT · On-site

... experience for our customers and employees. Our success is driven by operational excellence ... Position Overview The Operations Manager is responsible for leading the day-to-day performance of a ...

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Customer Experience Operations Manager information

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$44.5K

$123.7K

$135.5K

How much do customer experience operations manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer experience operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.
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What are the most commonly searched types of Customer Experience Operations jobs?

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What states have the most Customer Experience Operations Manager jobs?

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Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Customer Experience Operations Coordinator

Savannah, GA • On-site

Citi Trends
Apparel and Accessories Stores • 1 - 5K employees

4.1

Company rating: 4.1 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

104th of 104 rated fashion retailers

Respectful managers

Learn more about Citi Trendsexternal

Full-time

Re-posted 21 days ago

Job description

CITITRENDS is seeking a Customer Experience & Operations Coordinator to join our Store Operations team.
This role is a great opportunity for someone who enjoys connecting the dots between customer experience, store operations, reporting, process improvement, and cross-functional collaboration. The ideal candidate is highly organized, analytical, detail-oriented, and excited about supporting initiatives that enhance the shopping experience across our stores.
Duties & Responsibilities
  • Manage and support Citi Trends' customer loyalty and customer feedback programs, including monitoring customer satisfaction trends, analyzing customer insights, identifying opportunities for improvement, and partnering with cross-functional teams to enhance customer engagement, retention, and the overall shopping experience
  • Coordinate customer experience improvement initiatives and support action plans resulting from customer feedback.
  • Manage store operational projects focused on enhancing the customer journey and improving store execution.
  • Maintain operational reporting and dashboards related to customer experience and store performance.
  • Partner with Marketing & Merchandising on floor plan roll outs to elevate visual merchandising in stores.
  • Monitor and maintain store hours and location information through Yext and other customer-facing platforms.
  • Review and support store readiness reporting, including Open/Close reports and operational compliance metrics.
  • Coordinate waste management services and vendor-related operational support.
  • Track and support new store openings, relocations, remodels, and associated readiness activities.
  • Support labor and process improvement initiatives through research, data analysis, and operational audits.
  • Facilitate communication between Store Operations, Facilities, Marketing, Merchandising, and Customer Service teams to ensure alignment on customer-facing initiatives.
  • Manage and monitor special projects assigned by the Director of Labor & Process Improvement.
  • Assist with field operational support and process documentation.
  • Participate in store visits and operational reviews to identify opportunities for process improvements.
  • Perform other duties as assigned.

Required Skills & Abilities
  • Strong organizational and project management skills.
  • Excellent analytical and problem-solving abilities.
  • Strong written and verbal communication skills.
  • Ability to manage multiple projects and priorities simultaneously.
  • Advanced proficiency in Microsoft Excel, PowerPoint, and reporting tools.
  • Ability to build partnerships across departments and influence without direct authority.
  • Strong attention to detail and commitment to operational excellence.

Education & Experience
  • Bachelor's degree in Business Administration, Retail Management, Operations, or related field preferred.
  • 3-5 years of retail operations, customer experience, project management, or related experience.
  • Experience supporting multi-unit retail environments preferred.

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