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Customer Experience Operations Manager information

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$44.5K

$123.7K

$135.5K

How much do customer experience operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer experience operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
More about Customer Experience Operations Manager jobs
What cities are hiring for Customer Experience Operations Manager jobs? Cities with the most Customer Experience Operations Manager job openings:
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Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Customer Experience Operations Specialist

Legend Brands

Burlington, WA • On-site

$22 - $25.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Job Title

Operations Support Specialist II

Job Description

Legend Brands, an industry leader and long-standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration.

Supervision Responsibility:

None

Essential Duties

  • Answer product, order, and service-related questions.
  • Respond promptly to customer inquiries, concerns, and questions.
  • Manage incoming calls, shared among the team.
  • Maintain a positive, empathetic, and professional attitude always.
  • Process and follow up on sales orders.
  • Communicate with customers through various channels.
  • Ensure adherence to credit policies and sales procedures.
  • Work cross functionally with key departments.
  • Extensive experience and judgment to make critical logistics and customer service-related decisions.
  • Provide shipping quotes as needed.
  • Perform other related duties as assigned.

Minimum Qualifications

Education and Experience

High School Diploma or GED required.

Specialist II

This position is required to have a minimum of 2 years of previous experience and working knowledge and competent demonstration of the following:

  • Entering, confirming and releasing sales orders in the ERP system
  • Logging into designated freight program to provide freight estimates to customers
  • Answering and transferring calls
  • Logging in and responding timely to customers on Live Chat
  • Basic MS Excel
  • Intermediate knowledge of EDI and MS Power Automate

Operations Support Specialist II perform broader range of duties, proven skillset to fully perform Operations Support Specialist responsibilities, more technically complex tasks, expected to set an example of professional efficiency, and provide technical direction to less experienced staff.

The Operations Support Specialist II receives minimal instruction or assistance and is fully aware of the operating procedures and policies associated with the department.

Hiring Range

$22.00 – $25.25 per hour

Benefits

Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage, leaves of absence, 10 paid holidays, generous paid time off, employer matching 401k PLUS a company-sponsored pension, and more!

Additional Considerations

• Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

• Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's.

• All job offers are contingent upon satisfactory pre-employment drug test and background checks.

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