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Customer Experience Operations Manager Jobs in Seattle, WA

Twitch

Customer Experience Specialist

Seattle, WA · On-site

$20.25 - $25.25/hr

Be an important contributor to the Community Experience operations and will report to CX leadership ... Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting ...

CRH

Customer Experience Manager

Tacoma, WA

$80K - $100K/yr

Customer Experience Managers will ensure customers are serviced promptly and properly by training ... This position operates as the key liaison between sales, operations, finance, and customers while ...

Twitch

Customer Experience Specialist

Seattle, WA · On-site

$20.25 - $25.25/hr

Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting ... operational efficiency Bonus Points * Experience as a broadcaster or native member of the Twitch ...

Philips

Customer Experience Manager

Bothell, WA

$205K/yr

Job TitleCustomer Experience Manager Your role: * Leading end-to-end consumer research and insights ... Balancing innovation, operational excellence, and compliance with medical device standards to ...

Shane Co.

Operations Manager

Tukwila, WA · On-site

With others on the store leadership team, the Operations Manager has influence on and responsibility for all aspects of the sales, customer, and employee experience. As a leader in the jewelry ...

Shane Co.

Operations Manager

Tukwila, WA · On-site

With others on the store leadership team, the Operations Manager has influence on and responsibility for all aspects of the sales, customer, and employee experience. As a leader in the jewelry ...

Shane Co

Operations Manager

Tukwila, WA

With others on the store leadership team, the Operations Manager has influence on and responsibility for all aspects of the sales, customer, and employee experience. As a leader in the jewelry ...

CVS Health

Operations Manager

Seattle, WA · On-site

$22.13 - $36.13/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

Marsden Services

Operations Manager

Seattle, WA · On-site

The Operations Manager will oversee a regional operation and will lead the team in executing the ... customers * Experience working with a diverse population is required. Bilingual is preferred

CVS Health

Operations Manager

Bellevue, WA · On-site

$22.13 - $36.13/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

ULINE

Operations Manager

Sumner, WA · On-site

$96K - $160K/yr

Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ... Bachelor's degree. * 5+ years experience in operations or general management. * Warehouse, call ...

ULINE

Operations Manager

Tacoma, WA

$96K - $160K/yr

Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ... Bachelor's degree. * 5+ years experience in operations or general management. * Warehouse, call ...

ULINE

Operations Manager

Sumner, WA

$96K - $160K/yr

Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ... Bachelor's degree. * 5+ years experience in operations or general management. * Warehouse, call ...

PTSolutions

Operations Manager

Tukwila, WA

As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable ... If your experience aligns with the description below and you're ready to be a part of a growing ...

PTSolutions

Operations Manager

Seattle, WA

As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable ... If your experience aligns with the description below and you're ready to be a part of a growing ...

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Customer Experience Operations Manager information

See Seattle, WA salary details

$50.6K

$140.7K

$154.2K

How much do customer experience operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer experience operations manager in Seattle, WA is $140,748.00, according to ZipRecruiter salary data. Most workers in this role earn between $152,500.00 and $152,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are the most commonly searched types of Customer Experience Operations jobs in Seattle, WA?

The most popular types of Customer Experience Operations jobs in Seattle, WA are:

What are popular job titles related to Customer Experience Operations Manager jobs in Seattle, WA?

For Customer Experience Operations Manager jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Seattle, WA look for?

The top searched job categories for Customer Experience Operations Manager jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Customer Experience Operations Manager jobs?

Cities near Seattle, WA with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $140,748 per year, or $67.7 per hour.

Customer Experience Specialist

Twitch

Seattle, WA • On-site

$20.25 - $25.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

About Us

Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X,  and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

The role of CX Specialist at Twitch is multifaceted and crucial to the organization's customer experience strategy, as you will serve as the foundation and connective tissue between the organization and the community, bridging the gap between Twitch and its users. 

With Amazon's customer obsession philosophy we are bolstering our Community Support team to provide excellent service to all of our community members, whether they be creators, customers, developers, or viewers.

In this role you will be focusing on addressing a wide range of complex and high-touch user issues by leveraging your expertise in order to enhance the overall customer experience, contribute to strategic initiatives, and ensure that the voice of the user is consistently represented with product and engineering teams. Alongside other Specialists around the world, you will be an essential element of Community Trust's efforts to foster a thriving, creative Twitch.

As a CX Specialist, you will review and resolve support requests using a variety of software tools to navigate user accounts, research and review policies, and communicate solutions to our community in a fun environment. Twitch has a positive, diverse, and supportive culture - Our global team is constantly iterating, solving problems, and working together to empower people around the world to better the Twitch community and connect in meaningful ways.

You can work in San Francisco, CA, Irvine, CA, Seattle, WA or New York, NY.

You Will:
  • Maintain a positive, customer-focused attitude
  • Effectively resolve customer inquiries
  • Meet service level agreements set by Twitch Community Experience leadership
  • Track issues escalated for resolution to ensure customers receive an appropriate response
  • Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content
  • Identify customer needs and communicate them with the relevant teams
  • Work with product teams to monitor performance of products and corresponding support metrics
  • Leverage AI tooling and programs such as Data analysis tools to build efficiencies and streamline workflows
  • Uphold company values and aim to always improve the platform and community experience
  • Be an important contributor to the Community Experience operations and will report to CX leadership
You Have:
  • 1+ years of relevant experience in customer support, technical support, or content moderation for a web-based application
  • Excellent written and verbal communication skills 
  • Critical thinking skills to determine customer needs and provide solutions
  • Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting software
  • Ability to evaluate information, draw conclusions, and multitask
  • Organized, detail-oriented, and adaptable in fast-paced environments
  • Familiarity with data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency
Bonus Points
  • Experience as a broadcaster or native member of the Twitch community
  • Previous employment at a games industry or live streaming platform company
Perks
  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Amazon Employee Discount

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Job ID: TW9217

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