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Customer Experience Operations Manager Jobs in Spokane, WA

CVS Health

Operations Manager

Spokane Valley, WA · On-site

$22.13 - $36.13/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

Boise Cascade

Operations Manager

Spokane Valley, WA · On-site

$64K - $125K/yr

Responsibilities The Operations Manager is responsible for the yard, warehouse, trucking ... Degree in warehouse management, experience in transportation management, building materials ...

Boise Cascade

Operations Manager

Spokane Valley, WA · On-site

$31.11 - $60.43/hr

Responsibilities The Operations Manager is responsible for the yard, warehouse, trucking ... Degree in warehouse management, experience in transportation management, building materials ...

Amazon

Operations Manager

Spokane Valley, WA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an ... BASIC QUALIFICATIONS - 3+ years of employee and performance management experience - Bachelor ...

Alsco Inc

Operations Manager

Spokane, WA · On-site

Qualifications: - Have a minimum of two years of business management experience in a production ... Travel Requirements: - Occasionally, to visit customers or possibly to attend training meetings.

Alsco Inc

Operations Manager

Spokane, WA · On-site

Qualifications: - Have a minimum of two years of business management experience in a production ... Travel Requirements: - Occasionally, to visit customers or possibly to attend training meetings.

Alsco

Operations Manager

Spokane, WA · On-site

Qualifications: - Have a minimum of two years of business management experience in a production ... Travel Requirements: - Occasionally, to visit customers or possibly to attend training meetings.

Alsco External

Operations Manager

Spokane, WA · On-site

Qualifications: - Have a minimum of two years of business management experience in a production ... Travel Requirements: - Occasionally, to visit customers or possibly to attend training meetings.

TEKsystems

Operations Manager

Spokane, WA

$40/hr

Manages customer requirements to ensure contract compliance and satisfaction. • Delivery Focus ... Experience Level Intermediate Level Job Type & Location This is a Contract position based out of ...

TEKsystems

Operations Manager

Spokane, WA

$40/hr

Manages customer requirements to ensure contract compliance and satisfaction. • Delivery Focus ... Experience Level Intermediate Level Job Type & Location This is a Contract position based out of ...

CRH

Customer Experience Representative

Spokane, WA · On-site

$25/hr

Job Summary This position is responsible for ensuring the highest level of customer satisfaction by ... Please complete your online profile and it will be sent to the hiring manager. Our system allows ...

CRH

Customer Experience Representative

Spokane, WA · On-site

$25/hr

Customer Experience Representative Architectural Products Group Spokane, Washington, United States ... Please complete your online profile and it will be sent to the hiring manager. Our system allows ...

Walgreens

Pharmacy Operations Manager

Spokane, WA · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Spokane, WA

Customer Experience Operations Manager information

See Spokane, WA salary details

$45K

$125.1K

$137K

How much do customer experience operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer experience operations manager in Spokane, WA is $125,053.00, according to ZipRecruiter salary data. Most workers in this role earn between $135,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Spokane, WA?

For Customer Experience Operations Manager jobs in Spokane, WA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Spokane, WA look for?

The top searched job categories for Customer Experience Operations Manager jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Customer Experience Operations Manager jobs?

Cities near Spokane, WA with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Spokane, WA as of July 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $125,053 per year, or $60.1 per hour.

Operations Manager

CVS Health

Spokane Valley, WA • On-site

$22.13 - $36.13/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,359 frontline employees who took The Breakroom Quiz

92nd of 113 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

  • Overall store management, supervision, and policy implementation
  • Sales and inventory management
  • Employee staffing, training, and development
  • Financial management
  • Customer service leadership

    • Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

    Essential Functions:

    1. Management

    Lead others and work effectively with store crews

    Supervise, assign and direct activities of the store's crew

    Effectively communicate information to store crew and supervisors in an open and timely manner

    Support Store Manager with actions plans for operational and service improvement

    2. Customer Service

    Assist customers with their questions, problems and complaints

    Promote CVS customer service culture (greet, offer help, and thank)


    Required Qualifications
    • Deductive reasoning ability, advanced analytical skills and computer skills.
    • Advanced communication skills, leadership, supervision, and influencing skill
    • Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

    Preferred Qualifications
    • Experience as a retail manager or supervisor

    Education

    High School diploma or equivalent preferred but not required.

    Anticipated Weekly Hours

    40

    Time Type

    Full time

    Pay Range

    The typical pay range for this role is:

    $22.13 - $36.13

    This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

    Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

    Great benefits for great people

    We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

    This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


    Additional details about available benefits are provided during the application process and on Benefits Moments.

    We anticipate the application window for this opening will close on: 10/25/2026

    Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

    What CVS Health employees say

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