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Customer Experience Operations Jobs (NOW HIRING)

Rapsodo

Customer Experience Operations Lead

Saint Louis, MO · On-site

$130K/yr

Role Purpose We are looking for a Customer Experience Operations Lead to own the systems, processes, and operational structure that power the Customer Experience function. This role is responsible ...

Meltwater

Customer Experience Operations Manager

Austin, TX · On-site +1

$60K - $65K/yr

Description Customer Experience, Operations Manager What We're Looking For: We're searching for a Customer Experience Operations Manager with a solid understanding of customer success methodologies ...

Monograph

OR

$133K/yr

About the Role As our Customer Experience (CX) Operations & Systems Manager, you will drive the effectiveness and efficiency of our team through data and become a key partner in defining customer ...

Life.Church

Experience Operations Manager

Edmond, OK · On-site

Manage CRM systems to ensure accurate data capture, maintenance, and usability; build and audit ... Bachelors degree in a related field. * 5+ years of experience in event operations, project ...

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How much do customer experience operations jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for customer experience operations in the United States is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are some of the main challenges faced by professionals in Customer Experience Operations, and how can they be managed?

Professionals in Customer Experience Operations often face the challenge of balancing customer satisfaction with operational efficiency. Navigating high volumes of customer feedback and ensuring timely resolution of issues requires strong organizational and communication skills. Additionally, collaborating with cross-functional teams—such as product, marketing, and support—can be complex but is essential for implementing improvements. Staying adaptable and continuously analyzing data trends helps in proactively identifying issues and maintaining a seamless customer journey.

What is the difference between Customer Experience Operations vs Customer Support Specialist?

AspectCustomer Experience OperationsCustomer Support Specialist
Primary FocusOptimizing overall customer journey and experience strategiesHandling individual customer inquiries and resolving issues
Required SkillsData analysis, process improvement, cross-functional collaborationCommunication, problem-solving, product knowledge
Work EnvironmentCross-departmental, strategic planningCustomer service centers, support tickets
Common CertificationsCustomer experience management, business analysisCustomer service certifications, product training

Customer Experience Operations focuses on enhancing the overall customer journey through strategic initiatives, while Customer Support Specialists handle direct customer interactions and issue resolution. Both roles are essential but differ in scope and responsibilities within the customer service ecosystem.

What are the key skills and qualifications needed to thrive as a Customer Experience Operations professional, and why are they important?

To thrive as a Customer Experience Operations professional, you need strong analytical skills, process optimization expertise, and a background in business, operations, or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and cross-functional collaboration abilities set top performers apart. These skills and qualities are crucial for delivering seamless customer journeys, improving satisfaction, and driving operational efficiency.

What is Customer Experience Operations?

Customer Experience Operations, often called CX Operations, refers to the strategies, processes, and tools used to ensure customers have positive and seamless interactions with a company. This role focuses on streamlining customer service workflows, analyzing feedback, and implementing improvements across all customer touchpoints. CX Operations teams often collaborate with multiple departments to align efforts and drive customer satisfaction. Ultimately, their goal is to enhance the overall customer journey and support business growth.
More about Customer Experience Operations jobs
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What are the most commonly searched types of Customer Experience Operations jobs? The most popular types of Customer Experience Operations jobs are:
What states have the most Customer Experience Operations jobs? States with the most job openings for Customer Experience Operations jobs include:
Customer Experience Operations jobs near you

Customer Experience Operations Specialist

Tremco Construction Products Group, Inc.

Burlington, WA

$22 - $25.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Job Description
Legend Brands, an industry leader and long-standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration.
Supervision Responsibility:
None
Essential Duties
• Answer product, order, and service-related questions.
• Respond promptly to customer inquiries, concerns, and questions.
• Manage incoming calls, shared among the team.
• Maintain a positive, empathetic, and professional attitude always.
• Process and follow up on sales orders.
• Communicate with customers through various channels.
• Ensure adherence to credit policies and sales procedures.
• Work cross functionally with key departments.
• Extensive experience and judgment to make critical logistics and customer service-related decisions.
• Provide shipping quotes as needed.
• Perform other related duties as assigned.
Minimum Qualifications
Education and Experience
High School Diploma or GED required.
Specialist II
This position is required to have a minimum of 2 years of previous experience and working knowledge and competent demonstration of the following:
• Entering, confirming and releasing sales orders in the ERP system
• Logging into designated freight program to provide freight estimates to customers
• Answering and transferring calls
• Logging in and responding timely to customers on Live Chat
• Basic MS Excel
• Intermediate knowledge of EDI and MS Power Automate
Operations Support Specialist II perform broader range of duties, proven skillset to fully perform Operations Support Specialist responsibilities, more technically complex tasks, expected to set an example of professional efficiency, and provide technical direction to less experienced staff.
The Operations Support Specialist II receives minimal instruction or assistance and is fully aware of the operating procedures and policies associated with the department.
Hiring Range
$22.00 - $25.25 per hour
Benefits
Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage, leaves of absence, 10 paid holidays, generous paid time off, employer matching 401k PLUS a company-sponsored pension, and more!
Additional Considerations
• Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
• Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's.
• All job offers are contingent upon satisfactory pre-employment drug test and background checks.

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