ZipRecruiter

Log In

1

Customer Experience Operations Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsCustomer Experience Operations Jobs

Customer Experience Operations information

See salary details

$10

$20

$40

How much do customer experience operations jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for customer experience operations in the United States is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are some of the main challenges faced by professionals in Customer Experience Operations, and how can they be managed?

Professionals in Customer Experience Operations often face the challenge of balancing customer satisfaction with operational efficiency. Navigating high volumes of customer feedback and ensuring timely resolution of issues requires strong organizational and communication skills. Additionally, collaborating with cross-functional teams—such as product, marketing, and support—can be complex but is essential for implementing improvements. Staying adaptable and continuously analyzing data trends helps in proactively identifying issues and maintaining a seamless customer journey.

What is the difference between Customer Experience Operations vs Customer Support Specialist?

AspectCustomer Experience OperationsCustomer Support Specialist
Primary FocusOptimizing overall customer journey and experience strategiesHandling individual customer inquiries and resolving issues
Required SkillsData analysis, process improvement, cross-functional collaborationCommunication, problem-solving, product knowledge
Work EnvironmentCross-departmental, strategic planningCustomer service centers, support tickets
Common CertificationsCustomer experience management, business analysisCustomer service certifications, product training

Customer Experience Operations focuses on enhancing the overall customer journey through strategic initiatives, while Customer Support Specialists handle direct customer interactions and issue resolution. Both roles are essential but differ in scope and responsibilities within the customer service ecosystem.

What are the key skills and qualifications needed to thrive as a Customer Experience Operations professional, and why are they important?

To thrive as a Customer Experience Operations professional, you need strong analytical skills, process optimization expertise, and a background in business, operations, or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and cross-functional collaboration abilities set top performers apart. These skills and qualities are crucial for delivering seamless customer journeys, improving satisfaction, and driving operational efficiency.

What is Customer Experience Operations?

Customer Experience Operations, often called CX Operations, refers to the strategies, processes, and tools used to ensure customers have positive and seamless interactions with a company. This role focuses on streamlining customer service workflows, analyzing feedback, and implementing improvements across all customer touchpoints. CX Operations teams often collaborate with multiple departments to align efforts and drive customer satisfaction. Ultimately, their goal is to enhance the overall customer journey and support business growth.
More about Customer Experience Operations jobs
What cities are hiring for Customer Experience Operations jobs? Cities with the most Customer Experience Operations job openings:
What are the most commonly searched types of Customer Experience Operations jobs? The most popular types of Customer Experience Operations jobs are:
What states have the most Customer Experience Operations jobs? States with the most job openings for Customer Experience Operations jobs include:
Customer Experience Operations jobs near you
Infographic showing various Customer Experience Operations job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $42,539 per year, or $20.5 per hour.

Customer Experience Operations Manager

Triosim Corporation

Fairburn, GA • On-site

$129K/yr

Full-time

Posted 26 days ago

Job description

The Customer Experience Operations Manager is responsible for leading and optimizing the end-to-end customer experience, from order intake through fulfillment and invoicing. This role serves as the central point of coordination across Sales, Operations, Finance, and Customer Service to ensure seamless execution, strong customer relationships, and scalable processes.

This leader will drive accountability, operational discipline, and continuous improvement while strengthening key account relationships, directly supporting revenue growth and customer retention, and leading a team of Sales Coordinators and Customer Service personnel.

ESSENTIAL FUNCTIONSLeadership & Team Management
  • Lead, coach, and develop a customer success team responsible for execution and customer outcomes
  • Establish clear roles, expectations, and accountability within the team
  • Build a highperformance culture focused on responsiveness, ownership, and execution
  • Manage performance, productivity, and adherence to processes

    • Customer Success & Account Management

  • Oversee relationships with key and highvalue customer accounts
  • Ensure proactive, accurate, and timely customer communication
  • Balance customer expectations with operational realities to protect service levels and profitability
  • Partner with Sales to support account growth, retention, and customer satisfaction
    • Operational Excellence
  • Own and optimize endtoend workflows including:
  • Order entry
  • Scheduling
  • Production coordination
  • Shipping & receiving
  • Invoicing and followup
  • Identify process breakdowns and implement structured, scalable solutions
  • Improve coordination across departments without direct authority
  • Establish standard operating procedures (SOPs) and communication rhythms
    • Cross-Functional Coordination
  • Act as the operational hub connecting Sales, Production, Finance, and Logistics
  • Drive alignment and accountability across teams
  • Resolve bottlenecks, missed handoffs, and inefficiencies
    • Systems, Reporting & Scaling
  • Implement and improve visibility tools (order tracking, status reporting, escalation paths)
  • Utilize CRM, ERP, and customer portals to drive efficiency
  • Support business scaling by building repeatable systems and processes
  • Contribute to forecasting, capacity planning, and resource allocation
    • Financial Awareness
  • Understand and manage the impact of operations on:
  • Revenue
  • Invoicing
  • Accounts receivable/payable
  • Forecasting
  • Connect operational delays and inefficiencies to financial outcomes
    • REQUIRED EDUCATION / EXPERIENCE
  • Bachelor’s degree in Business Administration, Operations Management, or a related field required.
  • 35 years of experience leading a team responsible for customer outcomes, order fulfillment and crossfunctional coordination.
  • Demonstrated ownership of a function (beyond task execution)
  • Strong experience in highaccountability environments (deadlines, revenue impact, delivery expectations)
  • Expertise in managing and improving endtoend operational workflows
  • Experience managing key accounts or highvalue customer relationships
  • Ability to influence and align crossfunctional teams without direct authority
  • Track record of accountability, followthrough, and delivering results under pressure
  • Experience scaling operations in a growing business environment
  • Familiarity with CRM, ERP systems, or customer portals
  • Understanding of invoicing, AR/AP, revenue tracking, and forecasting
  • Industry experience in manufacturing, coatings, distribution, or similar
  • Experience working with multichannel operations
  • Experience engaging with large or enterpriselevel customers (e.g., Fortune 500)
  • Background in performance management and employee development

    • Triosim is an Equal Opportunity Employer.

Apply