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Customer Experience Operations Jobs (NOW HIRING)

Zeta Global

Client Experience Operations Manager

$70K - $85K/yr

Our enterprise customers across multiple verticals are empowered to personalize experiences with ... Overview We are seeking a detail-oriented Client Experience Operations Manager to support the ...

Kith

Customer Experience Associate

Honolulu, HI · On-site

$18 - $19/hr

They specialize in all areas of the store's operations to ensure they can provide best-in-class service to all customers and clients. The Customer Experience Associate wears multiple hats and is the ...

Kith

Customer Experience Associate

West Hollywood, CA · On-site

$20.50 - $21/hr

They specialize in all areas of the store's operations to ensure they can provide best-in-class service to all customers and clients. The Customer Experience Associate wears multiple hats and is the ...

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How much do customer experience operations jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for customer experience operations in the United States is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are some of the main challenges faced by professionals in Customer Experience Operations, and how can they be managed?

Professionals in Customer Experience Operations often face the challenge of balancing customer satisfaction with operational efficiency. Navigating high volumes of customer feedback and ensuring timely resolution of issues requires strong organizational and communication skills. Additionally, collaborating with cross-functional teams—such as product, marketing, and support—can be complex but is essential for implementing improvements. Staying adaptable and continuously analyzing data trends helps in proactively identifying issues and maintaining a seamless customer journey.

What is the difference between Customer Experience Operations vs Customer Support Specialist?

AspectCustomer Experience OperationsCustomer Support Specialist
Primary FocusOptimizing overall customer journey and experience strategiesHandling individual customer inquiries and resolving issues
Required SkillsData analysis, process improvement, cross-functional collaborationCommunication, problem-solving, product knowledge
Work EnvironmentCross-departmental, strategic planningCustomer service centers, support tickets
Common CertificationsCustomer experience management, business analysisCustomer service certifications, product training

Customer Experience Operations focuses on enhancing the overall customer journey through strategic initiatives, while Customer Support Specialists handle direct customer interactions and issue resolution. Both roles are essential but differ in scope and responsibilities within the customer service ecosystem.

What are the key skills and qualifications needed to thrive as a Customer Experience Operations professional, and why are they important?

To thrive as a Customer Experience Operations professional, you need strong analytical skills, process optimization expertise, and a background in business, operations, or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and cross-functional collaboration abilities set top performers apart. These skills and qualities are crucial for delivering seamless customer journeys, improving satisfaction, and driving operational efficiency.

What is Customer Experience Operations?

Customer Experience Operations, often called CX Operations, refers to the strategies, processes, and tools used to ensure customers have positive and seamless interactions with a company. This role focuses on streamlining customer service workflows, analyzing feedback, and implementing improvements across all customer touchpoints. CX Operations teams often collaborate with multiple departments to align efforts and drive customer satisfaction. Ultimately, their goal is to enhance the overall customer journey and support business growth.
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What states have the most Customer Experience Operations jobs? States with the most job openings for Customer Experience Operations jobs include:
Customer Experience Operations jobs near you
Retail Lead Associate (Reduced-Time), Customer Experience Operations

Retail Lead Associate (Reduced-Time), Customer Experience Operations

Amazon

Charlottesville, VA • On-site

$18.05/hr

Part-time

Medical, Retirement

Posted 25 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,843 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Pay starts at $18.05 per hour with benefits available.
Reduced Time Hours: Average work between 30-39 hrs per week.
This role requires open availability Sunday-Thursday between 2:45pm and 9:15pm.
As a Retail Lead Associate, you will be the face of Amazon and contribute to the culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.
Key job responsibilities
- Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
- Utilize inventory management systems to scan, process, and count product.
- Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
- Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
- Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
- Work with a manager to maintain the physical safety and quality standards of the site.
- Work in a fast changing and ambiguous environment.
- Perform additional duties, as assigned
- Work flexible hours including nights, weekends, and holidays.
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.
About the team
Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession?
Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives - even if for just a few moments. We operate out of designated retail locations - where it's convenient for our customers - helping facilitate the delivery and return of customer orders.
BASIC QUALIFICATIONS
- High school or equivalent diploma
- Are 18 years of age or older
- 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience
PREFERRED QUALIFICATIONS
- Experience in training others
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, VA, Charlottesville - 18.00 - 18.00 USD hourly

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About Amazon

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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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