ZipRecruiter

Log In

1

Customer Service Operations Specialist Jobs (NOW HIRING)

JF

Service Operations Specialist

Norfolk, VA · On-site

$21 - $24/hr

The Service Operations Specialist is responsible for the effective deployment of technicians to assigned customer work orders. The Specialist acts as a member of branch leadership, working in close ...

Leer, Inc.

Customer Operations Specialist

Lisbon, WI · On-site

Customer Operations Specialist Manufacturing | Commercial Operations | Revenue Support Position ... This role goes beyond traditional customer service. You'll operate at the intersection of customer ...

next page

Showing results 1-20

People also search for

All JobsCustomer Service Operations Specialist Jobs

Customer Service Operations Specialist information

See salary details

$13

$26

$46

How much do customer service operations specialist jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer service operations specialist in the United States is $26.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $32.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Specialist, and why are they important?

To thrive as a Customer Service Operations Specialist, you need a strong background in customer support, process optimization, and data analysis, usually backed by a relevant degree or experience in customer service environments. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and proficiency in reporting tools such as Excel or Tableau are often required. Excellent problem-solving, communication, and multitasking abilities help individuals excel in managing customer inquiries and operational challenges. These skills ensure efficient service delivery, improved customer satisfaction, and streamlined operations within the organization.

How does a Customer Service Operations Specialist typically collaborate with other departments to improve customer experience?

Customer Service Operations Specialists regularly work cross-functionally with teams such as IT, sales, and product development to address customer feedback and streamline service processes. They may participate in meetings to relay customer pain points, help implement new support technologies, and coordinate training sessions to ensure consistent service quality. This collaboration is essential to proactively solve issues, enhance customer satisfaction, and align customer service strategies with company goals.

What are Customer Service Operations Specialists?

Customer Service Operations Specialists are professionals who support and optimize the processes behind customer service teams. They focus on improving workflows, managing data and systems, and ensuring customer service representatives have the tools and resources they need to provide excellent support. Their responsibilities often include analyzing performance metrics, implementing new technologies, handling escalations, and coordinating between departments to resolve issues efficiently. By streamlining operations, they help enhance the overall customer experience and drive customer satisfaction.

What is the difference between Customer Service Operations Specialist vs Customer Support Representative?

AspectCustomer Service Operations SpecialistCustomer Support Representative
CredentialsTypically requires relevant customer service or operations certifications, with some roles preferring a bachelor’s degreeOften requires basic customer service training or high school diploma
Work EnvironmentWorks in customer service departments, focusing on process improvement and operational supportHandles direct customer interactions via phone, email, or chat
Employer & Industry UsageCommon in industries like retail, finance, and tech, supporting customer service operationsWidely used across retail, telecom, and service industries for direct customer support

While both roles involve customer interaction, the Customer Service Operations Specialist focuses on supporting and improving customer service processes, whereas the Customer Support Representative primarily handles direct customer inquiries and issues.

More about Customer Service Operations Specialist jobs
What cities are hiring for Customer Service Operations Specialist jobs? Cities with the most Customer Service Operations Specialist job openings:
What states have the most Customer Service Operations Specialist jobs? States with the most job openings for Customer Service Operations Specialist jobs include:
What job categories do people searching Customer Service Operations Specialist jobs look for? The top searched job categories for Customer Service Operations Specialist jobs are:
Customer Service Operations Specialist jobs near you

Customer Service Operations Specialist

Air Comfort Service Group

West Babylon, NY • On-site

$20 - $25/hr

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Job description

Customer Service Operations Specialist
Full-Time Onsite – West Babylon, NY
Monday–Friday | 8:00 AM – 5:00 PM

As the Customer Service Operations Specialist, you will play a key role in supporting customer service operations, coordinating schedules, and ensuring seamless communication between customers, technicians, vendors, and internal team members. The ideal candidate is proactive, detail-oriented, and capable of managing multiple priorities with professionalism and accuracy.

What You'll Do

  • Professionally answer incoming calls and provide exceptional customer support
  • Maintain accurate records, data entry, and office documentation
  • Communicate effectively with technicians and internal departments
  • Support daily office operations and administrative workflows
  • Assist in maintaining organized processes in a high-volume environment

What You Bring

  • Service Experience Preferred
  • Strong communication and interpersonal skills
  • Excellent multitasking and organizational abilities
  • Comfortable working in a fast-paced, service-driven office
  • Proficient computer and typing skills
  • Previous administrative, receptionist, or office coordination experience preferred
  • Ability to work independently while supporting a collaborative team environment

Compensation & Benefits

  • Pay Range: $20-$25
  • Medical insurance
  • Paid Time Off + 11 Paid Holidays
  • 401(k) with Company Match up to 4%

Why Join Air Comfort Service Group?

We offer an opportunity to join a growing company where your contributions directly impact the customer experience and operational success. If you are dependable, professional, and ready to grow with a dynamic team, we encourage you to apply today.