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Customer Service Operations Specialist Jobs (NOW HIRING)

Haulistic

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Customer Service Operations Specialist

Whitman, MA · On-site

$42K/yr

Position open for a Customer Service/Operations person in the Freight Forwarding Industry. Willing to train the right person. Must posses excellent verbal skills and the ability to learn and adapt ...

Liquid Brand

Customer Operations Specialist

Chicago, IL · On-site

$23.26 - $26.39/hr

Customer Operations Specialist All City Environmental Services, a Liquid Environmental Solutions company, is seeking a Customer Operations Specialist to join our team in Chicago. This role is ideal ...

Customer Service

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Servicing - Customer Care Specialist

Pontiac, MI · On-site

$16/hr

... customer service, call center operations, financial services, or banking is highly valued ... Mortgage Servicing Specialist

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American Line Builders

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Customer Operations Specialist

Cincinnati, OH · On-site

$45K/yr

Customer Operations Specialist Full-time/Non-Exempt Cincinnati, OH American Line Builders Chapter ... quality customer service · Performing basic graphic design work, including creating and ...

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Customer Service Operations Specialist information

See salary details

$13

$26

$46

How much do customer service operations specialist jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer service operations specialist in the United States is $26.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $32.45 per hour, depending on experience, location, and employer.

What is a customer service operations specialist?

Customer Service Operations Specialists are professionals who support and optimize the processes behind customer service teams. They focus on improving workflows, managing data and systems, and ensuring customer service representatives have the tools and resources they need to provide excellent support. Their responsibilities often include analyzing performance metrics, implementing new technologies, handling escalations, and coordinating between departments to resolve issues efficiently. By streamlining operations, they help enhance the overall customer experience and drive customer satisfaction.

How does a customer service operations specialist typically collaborate with other departments to improve customer experience?

Customer Service Operations Specialists regularly work cross-functionally with teams such as IT, sales, and product development to address customer feedback and streamline service processes. They may participate in meetings to relay customer pain points, help implement new support technologies, and coordinate training sessions to ensure consistent service quality. This collaboration is essential to proactively solve issues, enhance customer satisfaction, and align customer service strategies with company goals.

What are the key skills and qualifications needed to thrive as a customer service operations specialist, and why are they important?

To thrive as a Customer Service Operations Specialist, you need a strong background in customer support, process optimization, and data analysis, usually backed by a relevant degree or experience in customer service environments. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and proficiency in reporting tools such as Excel or Tableau are often required. Excellent problem-solving, communication, and multitasking abilities help individuals excel in managing customer inquiries and operational challenges. These skills ensure efficient service delivery, improved customer satisfaction, and streamlined operations within the organization.

What is the difference between Customer Service Operations Specialist vs Customer Support Representative?

AspectCustomer Service Operations SpecialistCustomer Support Representative
CredentialsTypically requires relevant customer service or operations certifications, with some roles preferring a bachelor’s degreeOften requires basic customer service training or high school diploma
Work EnvironmentWorks in customer service departments, focusing on process improvement and operational supportHandles direct customer interactions via phone, email, or chat
Employer & Industry UsageCommon in industries like retail, finance, and tech, supporting customer service operationsWidely used across retail, telecom, and service industries for direct customer support

While both roles involve customer interaction, the Customer Service Operations Specialist focuses on supporting and improving customer service processes, whereas the Customer Support Representative primarily handles direct customer inquiries and issues.

What cities are hiring for Customer Service Operations Specialist jobs?

Cities with the most Customer Service Operations Specialist job openings:

What states have the most Customer Service Operations Specialist jobs?

States with the most job openings for Customer Service Operations Specialist jobs include:

Customer Service Operations Specialist jobs near you
Infographic showing various Customer Service Operations Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $56,138 per year, or $27 per hour.

Customer Service Operations Specialist

Haulistic

Whitman, MA • On-site

$42K/yr

Full-time

Re-posted 7 days ago

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Job description

Position open for a Customer Service/Operations person in the Freight Forwarding Industry. Willing to train the right person. Must posses excellent verbal skills and the ability to learn and adapt quickly. Also must be responsible and reliable!

Excellent opportunity for the right person. Respond with resume and email.

Company Description

Freight Forwarding/Logistics