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Customer Experience Operations Jobs (NOW HIRING)

Crimson Cup

Customer Experience Specialist

Columbus, OH · On-site

$20.48/hr

Director of Operations Job Type: Full-Time Schedule: Monday - Friday, 8:00am - 4:30pm Compensation: $20.48 Role Summary: The Customer Experience Associate is responsible for achieving and exceeding ...

Kith

Customer Experience Associate

Chicago, IL · On-site

$18 - $20/hr

They specialize in all areas of the store's operations to ensure they can provide best-in-class service to all customers and clients. The Customer Experience Associate wears multiple hats and is the ...

Kith

Customer Experience Associate

New York, NY · On-site

$17 - $18/hr

They specialize in all areas of the store's operations to ensure they can provide best-in-class service to all customers and clients. The Customer Experience Associate wears multiple hats and is the ...

Kith

Customer Experience Associate

Miami, FL · On-site

$17 - $18/hr

They specialize in all areas of the store's operations to ensure they can provide best-in-class service to all customers and clients. The Customer Experience Associate wears multiple hats and is the ...

Kith

Customer Experience Associate

New York, NY · On-site

$18 - $20/hr

They specialize in all areas of the store's operations to ensure they can provide best-in-class service to all customers and clients. The Customer Experience Associate wears multiple hats and is the ...

Crimson Cup

Customer Experience Specialist

Columbus, OH · On-site

$20.48/hr

Director of Operations Job Type: Full-Time Schedule: Monday - Friday, 8:00am - 4:30pm Compensation: $20.48 Role Summary: The Customer Experience Associate is responsible for achieving and exceeding ...

Kith

Customer Experience Associate

Honolulu, HI · On-site

$18 - $19/hr

They specialize in all areas of the store's operations to ensure they can provide best-in-class service to all customers and clients. The Customer Experience Associate wears multiple hats and is the ...

KITH

Customer Experience Associate

Manhattan, NY · On-site

$17 - $18/hr

They specialize in all areas of the store's operations to ensure they can provide best-in-class service to all customers and clients. The Customer Experience Associate wears multiple hats and is the ...

PDI

Manager, Customer Experience

Woodcliff Lake, NJ · On-site

ESSENTIAL FUNCTIONS AND BASIC DUTIES Customer Experience Operations & Continuous Improvement * Support and enhance customer experience processes to align with business goals across operations, sales ...

Robert Half

Customer Experience Specialist

Quincy, FL · On-site

$20.54 - $23.78/hr

... closing activities, operational tasks, and general service readiness. • Follow established ... customer experience. • Maintain current knowledge of financial offerings, service updates, and ...

Honeywell

Customer Experience Specialist

Salem, OR · On-site

$17.50 - $22/hr

Strong analytical and problem-solving skills with experience resolving customer, service, or operational issues efficiently * High attention to detail with experience maintaining accurate ...

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Customer Experience Operations information

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How much do customer experience operations jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for customer experience operations in the United States is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are some of the main challenges faced by professionals in Customer Experience Operations, and how can they be managed?

Professionals in Customer Experience Operations often face the challenge of balancing customer satisfaction with operational efficiency. Navigating high volumes of customer feedback and ensuring timely resolution of issues requires strong organizational and communication skills. Additionally, collaborating with cross-functional teams—such as product, marketing, and support—can be complex but is essential for implementing improvements. Staying adaptable and continuously analyzing data trends helps in proactively identifying issues and maintaining a seamless customer journey.

What is the difference between Customer Experience Operations vs Customer Support Specialist?

AspectCustomer Experience OperationsCustomer Support Specialist
Primary FocusOptimizing overall customer journey and experience strategiesHandling individual customer inquiries and resolving issues
Required SkillsData analysis, process improvement, cross-functional collaborationCommunication, problem-solving, product knowledge
Work EnvironmentCross-departmental, strategic planningCustomer service centers, support tickets
Common CertificationsCustomer experience management, business analysisCustomer service certifications, product training

Customer Experience Operations focuses on enhancing the overall customer journey through strategic initiatives, while Customer Support Specialists handle direct customer interactions and issue resolution. Both roles are essential but differ in scope and responsibilities within the customer service ecosystem.

What are the key skills and qualifications needed to thrive as a Customer Experience Operations professional, and why are they important?

To thrive as a Customer Experience Operations professional, you need strong analytical skills, process optimization expertise, and a background in business, operations, or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and cross-functional collaboration abilities set top performers apart. These skills and qualities are crucial for delivering seamless customer journeys, improving satisfaction, and driving operational efficiency.

What is Customer Experience Operations?

Customer Experience Operations, often called CX Operations, refers to the strategies, processes, and tools used to ensure customers have positive and seamless interactions with a company. This role focuses on streamlining customer service workflows, analyzing feedback, and implementing improvements across all customer touchpoints. CX Operations teams often collaborate with multiple departments to align efforts and drive customer satisfaction. Ultimately, their goal is to enhance the overall customer journey and support business growth.
More about Customer Experience Operations jobs
What cities are hiring for Customer Experience Operations jobs? Cities with the most Customer Experience Operations job openings:
What are the most commonly searched types of Customer Experience Operations jobs? The most popular types of Customer Experience Operations jobs are:
What states have the most Customer Experience Operations jobs? States with the most job openings for Customer Experience Operations jobs include:
Customer Experience Operations jobs near you
Infographic showing various Customer Experience Operations job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,539 per year, or $20.5 per hour.
Customer Experience Specialist

Customer Experience Specialist

Crimson Cup

Columbus, OH • On-site

$20.48/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Crimson Cup rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Job Title: Customer Experience Specialist

Location: 1925 Alum Creek Dr. Columbus, OH 43207

Reports To: Director of Operations

Job Type: Full-Time

Schedule: Monday – Friday, 8:00am – 4:30pm

Compensation: $20.48

Role Summary:

The Customer Experience Associate is responsible for achieving and exceeding defined operational objectives while delivering a consistent WOW! experience to customers and visitors. This individual serves as a key point of contact for clients and vendors and they are expected to represent Crimson Cup with empathy, professionalism, integrity, and enthusiasm.

Qualifications:

  • Proficient in Microsoft Word/Excel
  • 2-3 years plus years Customer Service Experience
  • Specialty Coffee & Tea enthusiast
  • Exceptional interpersonal and professional communication skills
  • Strong commitment to overall Customer Experience through building relationships and timely follow through
  • Experience managing multiple cases at a time
  • Inherent sense of urgency and curiosity
  • Strong attention to detail

Responsibilities:

Support & Communication

  • Field incoming phone calls and/or emails and direct to appropriate Crimson Cup contact.
  • Respond promptly to customer inquiries via phone and/or e-mail.
  • Investigate and resolve customer related issues; properly documenting in cases within NetSuite.
  • Handle feedback, complaints, or returns efficiently while maintaining a positive brand image.
  • Provide support for applicable website-based channels to include navigation, user settings, and access.
  • Assist customers with other account adjustments as needed.

Order Management & Fulfillment Coordination

  • Work with the current logistics provider to investigate and resolve concerns associated with the delivery of customer shipments.
  • Notify customers of concerns, delays or updates to their orders proactively.
  • Work closely with the warehouse or roasting team to manage special requests or packaging requirements.
  • Assist applicable customers with the entering of sales orders into NetSuite.
  • Manage Customer pick-ups.
  • Manage the creation and fulfillment of sales orders for marketing materials for the Featured Drink Promotion.

Data Management & Reporting

  • Maintain accurate customer profiles and purchase histories to personalize interactions.
  • Provide feedback to the marketing, sales, or production teams based on customer insights.
  • Use "CASES" to determine patterns of product concerns that may need attention.
  • Manage and complete any reporting requests as directed by CE Supervisor or Operations Leadership.

Behind the Scenes Support

  • When feasible, qualified and needed; provide support in the warehouse or other operational areas (i.e. delivery support).
  • Provide support for Sales staff entering sample requests and event needs to be fulfilled.
  • Create and customize sales orders for the opening inventories of our 7-Steps Coffeehouses.

What Crimson Cup employees say

Hours and flexibility

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