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Customer Service Operations Coordinator Jobs (NOW HIRING)

Anaergia

Service Operations Coordinator

Carlsbad, CA · On-site

$31 - $38/hr

The Service Operations Coordinator is responsible for directing and overseeing service operations ... Strong organizational and time management skills; customer relationship management; strong ...

Kone AB

Service Operations Coordinator

Charlotte, NC · On-site

Job Duties As our Service Operations Coordinator , you willprovide specialized support to the ... Customer service mindset At KONE, we foster an innovative and collaborative culture, valuing each ...

ACLD

Operations Coordinator

Glen Cove, NY · On-site

$66K/yr

Day Services Operations Coordinator When a group of families came together in 1957 to find services for their children with developmental disabilities, ACLD was born. Today, we are a leading ...

CR&R Incorporated

Operations Coordinator

Phelan, CA · On-site

$18 - $20/hr

As an Operations Coordinator , you'll play a vital role in supporting daily collection operations by coordinating dispatch, customer service, purchasing, maintenance administration, and operational ...

Spindrift

Customer Operations Coordinator

Newton, MA · On-site

$55K - $60K/yr

The Role We are looking for a team-oriented individual to join our Customer Service in-house operations. Reporting to the Director of Customer Operations, the Customer Operations Coordinator plays a ...

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How much do customer service operations coordinator jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for customer service operations coordinator in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Operations Coordinator vs Customer Service Representative?

AspectCustomer Service Operations CoordinatorCustomer Service Representative
CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentOffice setting, coordinating between teams and departmentsCall centers, retail, or online support
Employer & Industry UsageUsed in companies with complex customer service processesCommon across retail, telecom, and service industries
Primary FocusOverseeing customer service operations, process improvementHandling customer inquiries and resolving issues

The Customer Service Operations Coordinator typically manages customer service processes and coordinates teams, requiring organizational skills and some experience. In contrast, the Customer Service Representative directly interacts with customers to resolve issues. Both roles are essential in customer support but differ in scope and responsibilities.

What cities are hiring for Customer Service Operations Coordinator jobs? Cities with the most Customer Service Operations Coordinator job openings:
What are the most commonly searched types of Customer Service Operations jobs? The most popular types of Customer Service Operations jobs are:
What states have the most Customer Service Operations Coordinator jobs? States with the most job openings for Customer Service Operations Coordinator jobs include:
Customer Service Operations Coordinator jobs near you
Infographic showing various Customer Service Operations Coordinator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $42,169 per year, or $20.3 per hour.

Service Operations Coordinator

Anaergia

Carlsbad, CA • On-site

$31 - $38/hr

Full-time

Posted 29 days ago

Job description

Company Description:
Anaergia (TSX: ANRG) is a global leader in offering sustainable solutions for the production of clean energy and the conversion of waste streams to resources. Through a proven portfolio of proprietary technological solutions, Anaergia maximizes the generation of renewable energy and the diversion of waste from landfill and agricultural sectors. Headquartered in Burlington, ON, and through its multiple subsidiaries across North America, Europe, Africa, and Asia, Anaergia is trusted at more than 1,600 installations globally. For additional information on Anaergia, please visit www.anaergia.com
Job Overview
The Service Operations Coordinator will play a vital role in supporting the project execution team and service operations across North America, based in Carlsbad, CA. The Service Operations Coordinator is responsible for directing and overseeing service operations by coordinating service requests, service activities, and reports, communicating with field personnel, vendors, and customers in scheduling work orders and resources to perform on-site routine services including installation, maintenance, and repairs. Reporting to the Commissioning Manager, this role ensures that service requests and operational support functions are executed safely, efficiently, and in accordance with company standards. Key responsibilities include coordinating and preparing service reports and invoices. The Service Operations Coordinator will also assist the team and help drive continuous improvement in project and service planning processes. Strong analytical and organizational skills, attention to detail, and effective communication are essential for success in this role.
Key Responsibilities
  • Schedule and coordinate field assignments for technicians across active projects and operating facilities.
  • Communicate with clients and contractors regarding site access, job requirements, and timing.
  • Prepare and oversee proposals including but not limited to service, parts, and engineering support.
  • Develop, document, and maintain department SOPs (standard operating procedures).
  • Maintain detailed documentation related to projects, service requests, proposals, field reports, and inventory management.
  • Identify potential risks, proactively anticipate obstacles, and implement corrective actions to prevent project and service delays.
  • Prepare reports and updates to reflect the status and plan, ensuring issues are satisfactorily resolved.
  • Assist in resource allocation to support project and service execution effectively.
  • Communicate scheduling impacts and changes to stakeholders.
  • Address and respond to inquiries from clients, team members, and external partners in a timely, professional manner.
  • Assist with general administrative tasks to support the ongoing projects.

Required Skills and Experience
  • Required Skills: Strong organizational and time management skills; customer relationship management; strong analytical abilities; effective communication skills; demonstrated ability to manage multiple priorities in a fast-paced environment; Proficiency in Microsoft Office, Microsoft Project, ERP systems preferred (Dynamics); detail-oriented with a high level of reliability and follow-through; collaborative and adaptable to cross-functional teams. Ability to coordinate technical resources across multiple projects.
  • Experience: 3-5 years minimum with strong field service, construction, manufacturing, industrial services, energy, or engineering support experience.
  • Education: Associate degree in Business Administration, Project Management, Engineering Technology, Construction Management, or related field preferred. Equivalent combinations of education and relevant experience will be considered.
  • Physical Requirements: This position is based in our Carlsbad, CA office and is required to be on site regularly Monday through Friday; The candidate must be able to sit for extended periods while working at a computer, attend on-site meetings as needed, and occasionally lift and carry materials or equipment up to 20 pounds. 10% travel per year is expected.
  • Location Requirement: This position is based in Carlsbad, California, and requires regular onsite work. Relocation assistance is not available for this role. To be considered, applicants must currently reside within a reasonable commuting distance of Carlsbad, CA, and be able to commute to the work location as required. Candidates who do not meet this requirement will not be considered.

For additional information on Anaergia, please visit www.anaergia.com.
As an Equal Opportunity Employer, Anaergia provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Anaergia will provide reasonable accommodation for qualified individuals with disabilities.

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