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Customer Service Operations Coordinator Jobs (NOW HIRING)

Talent Solutions

Service Operations Coordinator

Tacoma, WA · On-site

$26 - $36/hr

Customer Communication • Serve as a primary point of contact for assigned customers. • Provide proactive communication regarding scheduling, service status, and repair progress. • Respond ...

CCSWW

FBH Operations Coordinator II

Portland, OR

$31.50 - $35.04/hr

This position requires an individual who is efficient and comfortable coordinating operations with a vision and commitment to excellent customer service and staff support. The ability to respond ...

PeopleShare

Customer Service Operations

Green Lane, PA

$21/hr

Customer Service Job Details: Schedule: Monday - Friday, 8:00 AM - 5:00 PM Pay Rate: $18-$21/hour ... Handle scheduling, service verification, follow-up calls, and service coordination. * Create and ...

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How much do customer service operations coordinator jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for customer service operations coordinator in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What does a customer service coordinator do?

A customer service operations coordinator manages customer interactions, resolves issues, and ensures service quality. They often coordinate between departments, use customer management software, and may handle training or process improvements to enhance customer satisfaction.

What does an Operations Coordinator do?

An Operations Coordinator in customer service manages daily workflows, coordinates communication between teams, and ensures efficient service delivery. They often use tools like CRM software, handle scheduling, and support process improvements to enhance customer satisfaction and operational efficiency.

What is the difference between Customer Service Operations Coordinator vs Customer Service Representative?

AspectCustomer Service Operations CoordinatorCustomer Service Representative
CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentOffice setting, coordinating between teams and departmentsCall centers, retail, or online support
Employer & Industry UsageUsed in companies with complex customer service processesCommon across retail, telecom, and service industries
Primary FocusOverseeing customer service operations, process improvementHandling customer inquiries and resolving issues

The Customer Service Operations Coordinator typically manages customer service processes and coordinates teams, requiring organizational skills and some experience. In contrast, the Customer Service Representative directly interacts with customers to resolve issues. Both roles are essential in customer support but differ in scope and responsibilities.

How much is the salary of a coordinator?

The salary of a Customer Service Operations Coordinator typically ranges from $40,000 to $60,000 annually, depending on experience, location, and company size. Entry-level coordinators may earn less, while those with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.

What is the role of a customer service coordinator?

A customer service operations coordinator manages customer interactions, resolves issues, and ensures service quality. They often coordinate between departments, utilize customer management software, and focus on improving customer satisfaction and operational efficiency.
What cities are hiring for Customer Service Operations Coordinator jobs? Cities with the most Customer Service Operations Coordinator job openings:
What are the most commonly searched types of Customer Service Operations jobs? The most popular types of Customer Service Operations jobs are:
What states have the most Customer Service Operations Coordinator jobs? States with the most job openings for Customer Service Operations Coordinator jobs include:
Customer Service Operations Coordinator jobs near you

Service Operations Coordinator

PENTAX Medical

Montvale, NJ

Full-time

Medical, PTO

Posted 15 days ago

Job description

About PENTAX Medical
Our mission is to improve the standard of patient care and quality of healthcare delivery by providing the best endoscopic products and services with a focus on QUALITY, CLINICALLY RELEVANT INNOVATION, and SIMPLICITY. Through leading edge R&D and manufacturing, PENTAX Medical provides endoscopic imaging devices and solutions to the global medical community.
Position Opening:Service Operations Coordinator
Why JOIN Us?
We are an established medical device leader that is preparing for high growth. This means that PENTAX is looking to invest in its team and provide a collaborative and encouraging work environment.
PENTAX Medical is proud of its comprehensive benefits program and generous Paid Time Off and Holiday policy.
Want More INFO?
The Service Operations Coordinator, supports the smooth day-to-day operations of the service department by coordinating administrative processes, managing communication flows, and ensuring compliance with service procedures. The Service Operations Coordinator is the central point of contact for scheduling, documentation, and coordination between repair teams, logistics, customer service, and regional stakeholders. The contribution of the job holder helps ensure timely service delivery, high-quality standards, and excellent customer support. The Service Operations Coordinator also provides feedback and input to the repair team to support continuous improvement in inspection and repair quality.
Responsibilities of Service Operations Coordinator
  • Coordinate service and repair orders, ensuring accurate documentation and timely processing in ERP and service systems.
  • Act as the administrative interface between technicians, customer service, logistics, and spare parts planning.
  • Coordination of repair of non-PENTAX equipment (monitors, pumps...) with 3rd party
  • Schedule and track service activities, including device repairs, inspections, demo device handling, and shipment coordination.
  • Support data entry and reporting for service metrics (e.g., turnaround time, backlog, repair volume).
  • Maintain customer and equipment records, ensuring all data is complete and in compliance with quality standards.
  • Handle internal and external communication related to service requests, escalations, and status updates.
  • Support service invoicing and warranty claim documentation in collaboration with finance and customer service.
  • Provide structured feedback and input to the repair team to improve inspection results, repair quality, and overall process efficiency.
  • Assist in internal audits, compliance reviews, and documentation control activities.
  • Help implement process improvements in administrative workflows and digital tools (e.g., ERP, CRM, ticketing systems).
  • The position holder proactively supports colleagues within the service organization by providing targeted information and expert guidance in line with defined processes - with the aim of fostering efficiency, knowledge transfer, and sustainable cross-functional collaboration.
  • Customer focus is embedded in every role. Through collaboration, consistency, and process excellence, we ensure that every action contributes to a positive customer experience and long-term satisfaction.
  • Takes on additional responsibilities and special projects as assigned, in alignment with business needs

Requirements of Service Operations Coordinator
  • Completed vocational training or a bachelor's degree in business administration, Office Management, Logistics, or a similar field - or equivalent qualification.
  • Experience in a service operations, technical administration, or customer support environment; experience in medical devices is a plus.
  • Familiarity with ERP systems (e.g., Microsoft Dynamics 365, Navision) and basic reporting tools (e.g., Excel).
  • Strong organizational skills and attention to detail.
  • Service-oriented mindset with excellent communication and coordination abilities.
  • Ability to work in a structured and reliable manner, even under pressure

It is the ongoing policy and practice of PENTAX Medical to provide equal opportunity in employment to all employees and applicants. No person shall be discriminated against in any condition of employment because of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

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