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Customer Service Operations Coordinator Jobs in Utah

Boart Longyear

Operations Coordinator

Salt Lake City, UT · On-site

Boart Longyear is a global leader in drilling services, providing innovative and reliable solutions ... Integrity, Health & Safety, Teamwork & Diversity, Customer Focus, and Sustainability. Headquartered ...

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Customer Service Operations Coordinator information

What is the difference between Customer Service Operations Coordinator vs Customer Service Representative?

AspectCustomer Service Operations CoordinatorCustomer Service Representative
CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentOffice setting, coordinating between teams and departmentsCall centers, retail, or online support
Employer & Industry UsageUsed in companies with complex customer service processesCommon across retail, telecom, and service industries
Primary FocusOverseeing customer service operations, process improvementHandling customer inquiries and resolving issues

The Customer Service Operations Coordinator typically manages customer service processes and coordinates teams, requiring organizational skills and some experience. In contrast, the Customer Service Representative directly interacts with customers to resolve issues. Both roles are essential in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Customer Service Operations jobs in Utah?

The most popular types of Customer Service Operations jobs in Utah are:

Customer Service Operations Coordinator jobs near you
Infographic showing various Customer Service Operations Coordinator job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Service Operations Coordinator

RESTAURANT SERVICE SOLUTIONS INC

West Valley City, UT • On-site

$23 - $25/hr

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Benefits:
  • Paid time off
  • 401(k) matching
  • Competitive salary
  • Donation matching

About the Role:
Restaurant Service Solutions (RSS) is seeking a highly organized and proactive Service Operations Coordinator to support daily operations across dispatch, customer communication, parts procurement, and administrative reporting.
This role is critical to keeping service workflows moving efficiently between customers, technicians, and vendors. The ideal candidate is detail-oriented, responsive, and comfortable working in a fast-paced service environment
Responsibilities:
  • 1. Service Coordination & Communication

    • Monitor and manage incoming service emails and requests (ServiceChannel, ResQ, Repairs86, etc.)
    • Answer incoming calls and log new service requests accurately
    • Dispatch and support technicians with job details, updates, and follow-ups
    • Maintain clear and professional communication with customers and facilities managers 
        2. Proposal & Work Order Support

  • Assist technicians in building and submitting service proposals
  • Ensure scope, pricing, and notes are properly documented in systems
  • Follow up on approvals and update job statuses accordingly 

  • 3. Parts Ordering & Inventory Support

    • Order parts required for ongoing service jobs (including specialty parts)
    • Track shipments and ensure timely delivery
    • Receive and verify incoming parts
    • Coordinate with technicians to ensure correct parts are ordered
    • Maintain organization of commonly stocked items 

  • 4. Administrative & Reporting Support

    • Track and maintain technician attendance records
    • Assist in scheduling and maintaining on-call rotations
    • Prepare and update operational reports as needed
    • Support internal documentation and data accuracy 

  • 5. Office & Operational Support

    • Order office supplies and maintain inventory
    • Support general office organization and workflow
    • Assist leadership with operational tasks and process improvements
Requirements:
  • Experience in service-based industries (HVAC, plumbing, electrical, facilities, or similar) strongly preferred
  • Familiarity with platforms like ServiceChannel, ResQ, or similar CMMS systems is a plus
  • Strong organizational and multitasking skills
  • High attention to detail and follow-through
  • Clear communication skills (written and verbal)
  • Ability to work under pressure and prioritize effectively 
  • Excellent customer service skills
About Us:
Restaurant Service Solutions Inc is a trusted provider of commercial restaurant equipment service and repair, proudly serving the West Valley City, UT area and beyond. Our customers rely on us for fast, dependable service that keeps their kitchens running at full speed. Our team is passionate about what they do, and we foster a supportive, team-first culture where employees are valued and empowered to grow.