Customer Service Operations Coordinator Jobs in Florida

Service Operations Coordinator Opportunity at BGIS Integrated Technical Services

Location: Hudson, FL (Remote) and Surrounding Areas Join Our Team at BGIS ITS!

Are you seeking a career with a company that prioritizes your growth, values your contributions, and offers a supportive, flexible work environment? At BGIS Integrated Technical Services (BGIS ITS), we're committed to empowering our team members to achieve their career goals while delivering exceptional service to our clients.

Why Choose BGIS ITS?

• A Culture That Cares: We prioritize your career aspirations, offering personalized support and opportunities for professional growth.
• Flexible Rewards: Enjoy tailored recognition and benefits that align with your unique needs and lifestyle.
• Career-First Approach: With ongoing training, technical development programs, and clear paths for advancement, we invest in your future.

Global Expertise, Local Impact: Since joining the BGIS group in 2022, a global leader in integrated facility management, we combine over 500 U.S.-based technicians (7,000+ globally) with a service-oriented mindset to deliver memorable customer experiences.

About BGIS ITS

BGIS ITS, formerly Millian Aire Enterprises, is a trusted provider of facility management services, including project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. Our team of highly trained commercial technicians is dedicated to professionalism, care, and creating value for our clients through continuous training and career development.

Compensation & Benefits

• Competitive Pay: $24-$32 per hour ($49,220-$66,560 annually)
• Generous Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure.
• Paid Holidays: 7 per year (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas)
• 401(k) Match: 5% employer match

Additional Perks:

• Company-issued cellphone and tablet
• Comprehensive health, dental, vision, life, and disability benefits
• Access to corporate perks through ADP
• Technical training and career development programs
• Opportunities for career advancement and relocation

What You'll Do

Why This Role Stands Out

This position offers a unique opportunity to partner with field operations, service leadership, dispatch teams, and technicians while gaining exposure to business operations, analytics, compliance, billing, inventory management, and workforce performance reporting. If you're highly organized, enjoy problem-solving, and want to build a long-term career with a growing global organization, this role is an excellent next step.

As a Service Operations Coordinator, you'll play a critical role in supporting field technicians, service managers, dispatch operations, and business leaders by coordinating administrative, reporting, compliance, and operational activities that help drive exceptional customer service and business performance.

Operations Coordination

• Monitor operational metrics and provide reports, trend analysis, and performance insights to managers. 
• Track technician timecards and identify recurring discrepancies, trends, or process issues.
• Review GPS and drive-time data for anomalies and communicate findings to management.
• Alert managers regarding overtime trends and workforce utilization concerns.
• Coordinate vehicle maintenance schedules and communicate upcoming service appointments.
• Maintain on-call schedules, audit tracking reports, and operational documentation.
• Support inventory management activities and assist with tracking operational deadlines.
• Track compliance training completion and send reminders regarding upcoming due dates.
• Assist with expense reporting and credit card spend tracking.
• Review completed work orders and validate invoice accuracy before routing for billing.
• Serve as the first point of contact for accounts receivable follow-up and collections coordination.
• Coordinate weekly meetings, capture meeting notes, and track follow-up action items.
• Support onboarding activities for new technicians and track completion of onboarding milestones.

Safety & Quality

• Promote and support a safe work environment.
• Follow all company safety, environmental, and sustainability policies.
• Identify opportunities to improve workplace safety and operational efficiency.

What We're Looking For

Required Qualifications

• High School Diploma or equivalent. 
• Minimum of two (2) years of experience in administrative, operations support, compliance, service coordination, or similar roles. 
• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently while collaborating effectively across departments.

Proficiency with Microsoft Office Suite, including:

• Excel
• Word
• Outlook
• PowerPoint

Preferred Qualifications

• College coursework or higher education preferred.
• Experience with reporting tools, timekeeping systems, or business analytics.
• Experience supporting field service, facilities, HVAC, construction, or operations organizations.

Physical & Travel Requirements

• Primarily office-based with frequent computer and administrative work.
• Must be able to maintain focus and responsiveness in a fast-paced environment.
• Occasional travel to meetings, job sites, or company events may be required.
• Valid driver's license and reliable transportation required for business-related travel.

Why This Role Stands Out

This position offers a unique opportunity to partner with field operations, service leadership, dispatch teams, and technicians while gaining exposure to business operations, analytics, compliance, billing, inventory management, and workforce performance reporting. If you're highly organized, enjoy problem-solving, and want to build a long-term career with a growing global organization, this role is an excellent next step.

Apply Today!

Ready to join a team that puts you first? Visit us at https://www.bgis.com/us/careers/ to learn more and apply.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state, or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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