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Customer Service Operations Coordinator Jobs (NOW HIRING)

Spindrift

Customer Operations Coordinator

Newton, MA · On-site

$55K - $60K/yr

The Role We are looking for a team-oriented individual to join our Customer Service in-house operations. Reporting to the Director of Customer Operations, the Customer Operations Coordinator plays a ...

Spindrift

Customer Operations Coordinator

Newton, MA

$55K - $60K/yr

The Role We are looking for a team-oriented individual to join our Customer Service in-house operations. Reporting to the Director of Customer Operations, the Customer Operations Coordinator plays a ...

P1 Service LLC

Operations Coordinator

Lenexa, KS

Description P1 Service, LLC, is seeking an Operations Coordinator for our Lenexa office. Join our ... P1 Service, LLC., part of the BCTS family of facility solutions providers, provides customers with ...

JMF Underground

Operations Coordinator

Mechanicsburg, PA · On-site

$55K - $65K/yr

We provide services to our customers under 4 company brands: Precision Pipeline Services, SabCon Underground, Allegheny Contracting, and JMF. About the Role: The Operations Coordinator provides ...

Uasys

Operations Coordinator

Little Rock, AR

The Operations Coordinator is responsible for taking a support role in the daily administrative ... Customer Service and Support * Provide quality customer support service to internal and external ...

southerncarlson

Operations Coordinator

Alexandria, LA · On-site

Operations Coordinator Location: Alexandria, LA Schedule: Monday - Friday | Daytime Schedule ... Support repair service invoicing, customer satisfaction, tool repair completion. * Oversee and ...

Ryder

Customer Service Operations Lead

Taunton, MA · On-site

$22.50/hr

We are immediately hiring a Customer Service Operations Lead in Taunton, MA for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining ...

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How much do customer service operations coordinator jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for customer service operations coordinator in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What does a customer service coordinator do?

A customer service operations coordinator manages customer interactions, resolves issues, and ensures service quality. They often coordinate between departments, use customer management software, and may handle training or process improvements to enhance customer satisfaction.

What does an Operations Coordinator do?

An Operations Coordinator in customer service manages daily workflows, coordinates communication between teams, and ensures efficient service delivery. They often use tools like CRM software, handle scheduling, and support process improvements to enhance customer satisfaction and operational efficiency.

What is the difference between Customer Service Operations Coordinator vs Customer Service Representative?

AspectCustomer Service Operations CoordinatorCustomer Service Representative
CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentOffice setting, coordinating between teams and departmentsCall centers, retail, or online support
Employer & Industry UsageUsed in companies with complex customer service processesCommon across retail, telecom, and service industries
Primary FocusOverseeing customer service operations, process improvementHandling customer inquiries and resolving issues

The Customer Service Operations Coordinator typically manages customer service processes and coordinates teams, requiring organizational skills and some experience. In contrast, the Customer Service Representative directly interacts with customers to resolve issues. Both roles are essential in customer support but differ in scope and responsibilities.

How much is the salary of a coordinator?

The salary of a Customer Service Operations Coordinator typically ranges from $40,000 to $60,000 annually, depending on experience, location, and company size. Entry-level coordinators may earn less, while those with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.

What is the role of a customer service coordinator?

A customer service operations coordinator manages customer interactions, resolves issues, and ensures service quality. They often coordinate between departments, utilize customer management software, and focus on improving customer satisfaction and operational efficiency.
What cities are hiring for Customer Service Operations Coordinator jobs? Cities with the most Customer Service Operations Coordinator job openings:
What are the most commonly searched types of Customer Service Operations jobs? The most popular types of Customer Service Operations jobs are:
What states have the most Customer Service Operations Coordinator jobs? States with the most job openings for Customer Service Operations Coordinator jobs include:
Customer Service Operations Coordinator jobs near you

Manager, Customer Service & Operations

Coast

Salt Lake City, UT • On-site

$129K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

What is Coast
Coast is re-imagining the trillion-dollar U.S. B2B card payments infrastructure, with a focus on the country's 500,000 commercial fleets, 40 million commercial vehicles, and many millions of commercial drivers. The incumbent technologies that cater to these customers are decades old, and businesses with fleets increasingly demand modern digital experiences and transparent financial services products. Coast's mission is to deliver this at a transformational scale, beginning with the Coast Fleet and Fuel Card built on a cutting-edge spend management platform.
About the Role
We're looking for a Manager, Customer Service & Operations to lead and grow one of the most customer-critical teams at Coast. You'll own the day-to-day operations of our Customer Service function and partner closely on Customer Operations ensuring our customers get fast, high-quality support while we build the systems and team needed to scale.
This is a role for someone who can lead people and build process at the same time be a true player-coach who isn't above jumping into tickets, but who also knows how to develop talent, set standards, and build a team that runs well without them in every decision.
We want someone who brings an AI-native mindset to operations: actively looking for ways to use tools, automation, and smart workflows to make the team more efficient and the customer experience better. You'll be joining at an inflection point, and you'll have real influence over how this function is built.
What You'll Do
  • Team Leadership & Development
    • Directly manage and grow a team of Customer Service and Operations ICs
    • Coach, develop, and retain top performers; run regular 1:1s, set clear expectations, and hold the team accountable to high standards
    • Partner with Recruiting and People Ops to build hiring pipelines and onboard new team members as the function scales
    • Build a team culture defined by responsiveness, ownership, and continuous improvement
  • Customer Service Operations
    • Own the end-to-end customer service experience for Coast customers across phone and Zendesk channels
    • Drive performance against key metrics: missed call rate, Zendesk first reply rate, and customer NPS
    • Build and continuously improve workflows, escalation paths, and playbooks. Nothing is too sacred to revisit
  • Customer Operations
    • Oversee or partner closely on Customer Operations workflows including chargebacks, manual payments, and deal desk processes
    • Ensure accuracy and speed in time-sensitive operational tasks, especially those with direct financial impact
    • Identify inefficiencies as volume grows and build scalable solutions before problems compound
  • AI & Process Innovation
    • Act as an AI-native operator: actively identify and implement tools, automations, and AI-assisted workflows that make the team faster and the customer experience better
    • Build and maintain SOPs, playbooks, and operational documentation that outlast any individual on the team
    • Continuously look for work that should be automated and then go automate it
  • Cross-Functional Collaboration
    • Serve as the one of the voices of the customer internally. You will need to surface themes, escalations, and product feedback to Product, Engineering, and GTM teams
    • Partner with Finance and Operations leadership on reporting, headcount planning, and quarterly goal-setting.
    • Represent your team's needs clearly and advocate for resources, tooling, and process changes that drive results
What Success Looks Like
In your first year, you'll be successful if you:
  1. Build and scale a high-performing team. You will need to hire well, onboard fast, develop the people already here, and maintain team cohesion through a period of significant growth.
  2. Hit the metrics that matter. Coast has consistently provided world-class customer service and that should not change as the team continues to grow and scale.
  3. Drive operational efficiency - you've meaningfully reduced manual work through AI tools, automation, and process redesign, and the team is operating with more leverage than when you arrived.
  4. Expand scope confidently - you've proven yourself on Customer Service and taken on Customer Operations ownership in a way that makes the hand-off feel seamless to customers and stakeholders.
Requirements
  • 4-6 years of experience in customer service, customer operations, or a related operational role
  • 1-2 years of direct people management experience; experience managing through a period of significant team growth is a strong plus
  • AI-native mindset: you're already using AI tools in your daily work and you're excited to push further
  • Proficiency with customer service platforms; Zendesk experience strongly preferred
  • Strong analytical instincts: comfortable pulling metrics, spotting trends, and translating data into operational decisions
  • Excellent written and verbal communication - clear with your team, credible with leadership, and professional with customers
  • Bias toward action and process-building; you don't wait for someone to hand you a playbook
  • Comfortable in ambiguity; you can build structure where none exists without losing momentum
  • Experience in fintech, payments, B2B SaaS, or financial services preferred
  • Salt Lake City based; able to be in-office 3-4 days per week
Compensation and Benefits
Our salary ranges are based on paying competitively for our size and industry, and are one part of our total compensation package that also includes benefits, signing bonus, and equity. Pay decisions are based on a number of factors, including scope and qualifications for the role, experience level, skillset, and balancing internal equity relative to other Coast employees. We expect the majority of candidates who are offered roles at Coast to fall healthily within the range based on these factors.
Salary range: $90,000 - $105,000 annually
Equity Grant: Meaningful potential upside given Coast's early-stage trajectory
Benefits Overview:
  • Medical, dental and vision insurance
  • Flexible paid time off (vacation, personal well being, paid holidays)
  • Tools to help manage your financial wellness, including webinars, access to an equity tax advisory service, and company-sponsored 401(k)
  • Paid parental leave
  • $400 accessories allowance (a keyboard, mouse, headphones, etc.)
  • Education stipend
  • Free lunch every Friday

Coast is committed to diversity, equity, and inclusion. We are building a diverse and inclusive environment, so we encourage people of all backgrounds to apply. We're an Equal Opportunity Employer and do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.

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