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Client Experience Operations Coordinator Jobs (NOW HIRING)

Farmers Insurance - Jonathan Quinonez

$1.2K/mo

S.-based insurance agency is seeking a bilingual International Client Experience & Operations Coordinator to support our client experience and agency operations team. This is a non-licensed ...

ArisGarde

Client Service & Operations Coordinator Charleston, SC | Full-Time | Primarily In Office Help Build an Exceptional Client Experience At ArisGarde, we believe exceptional planning deserves an ...

Alphabe Insight Inc

Client Experience Coordinator

Cincinnati, OH · On-site

$17.50 - $23.50/hr

... operational excellence. We support innovative manufacturing and creative production processes by ... The Client Experience Coordinator plays a key role in supporting and enhancing the overall client ...

dancker

Client Experience Coordinator

Somerville, NJ · On-site

$60K - $90K/yr

Job Title: Client Experience Coordinator Location: Capitol Heights, MD or Baltimore, MD The ... Partnering closely with Account Executives, Account Managers, Project Managers, Operations, Finance ...

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How much do client experience operations coordinator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for client experience operations coordinator in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $27.88 per hour, depending on experience, location, and employer.

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Infographic showing various Client Experience Operations Coordinator job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, 5% Part Time, and 1% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $51,511 per year, or $24.8 per hour.

Client Experience & Operations Coordinator (Bilingual Spanish/English)

Remote

Farmers Insurance - Jonathan Quinonez
See more jobs at Farmers Insurance - Jonathan Quinonezexternal

$1.2K/mo

Contractor

PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Our growing U.S.-based insurance agency is seeking a bilingual International Client Experience & Operations Coordinator to support our client experience and agency operations team.


This is a non-licensed administrative support role focused on creating an exceptional client experience, managing onboarding processes, supporting policy servicing tasks, maintaining accurate records, completing quality control reviews, and helping our team operate efficiently.


You will work closely with our licensed agency owner and team members to ensure clients receive timely communication, organized follow-up, and a premium service experience.


We are looking for someone who takes ownership, loves helping people, pays attention to details, and understands that small actions create long-term client relationships.


This role is ideal for a bilingual professional who enjoys structured processes, client communication, problem-solving, and growing with a U.S.-based company.


Compensation: $1,250 USD/month

Paid Bi-Weekly Direct Deposit


Schedule:

MondayFriday

9 AM6 PM Central Time (U.S.)

1 Hour Lunch Break

Full-time, consistent schedule


Country Eligible List: (If not in any of these countries please do not submit resume.)

Argentina

Brazil

Colombia

Mexico


Benefits

Monthly Base Salary + Bonus Opportunities

Mon-Fri Schedule

Paid Time Off (PTO)

Work remotely from an approved country

Training Provided


Responsibilities
  • Provide a world-class client experience through professional and timely communication
  • Assist with new client onboarding and welcome processes
  • Collect and organize required documents following agency procedures
  • Complete follow-up tasks to ensure clients receive excellent service
  • Support renewal preparation and client retention activities
  • Process administrative service requests that do not require an insurance license
  • Prepare Certificates of Insurance using approved templates and procedures
  • Maintain accurate CRM records, notes, and client information
  • Complete quality control checklists to help maintain accurate files and reduce Errors & Omissions (E&O) exposure
  • Confirm appointments and manage reminders
  • Maintain internal workflows, alerts, and task completion
  • Communicate professionally with clients in both English and Spanish
  • Identify client needs and escalate insurance questions to licensed team members
  • Support agency operations and continuous improvement initiatives

Requirements
  • Fluent in Spanish and English (spoken and written)
  • Strong attention to detail and ability to follow processes
  • Excellent organizational and time management skills
  • Professional communication skills through phone, email, and messaging
  • Comfortable working with checklists, SOPs, and structured workflows
  • Reliable internet connection and professional remote workspace
  • Ability to work U.S. Central Time business hours
  • Strong computer skills and ability to learn new software systems
  • Customer service, administrative support, hospitality, banking, or insurance experience preferred

Ideal Traits:

  • Servant mindset and enjoys helping others
  • Takes ownership and follows through without constant supervision
  • Naturally organized and detail-oriented
  • Patient, professional, and calm under pressure
  • Positive attitude and strong work ethic
  • Enjoys creating memorable experiences for clients
  • Reliable and dependable
  • Coachable and willing to learn
  • Comfortable receiving feedback and improving processes
  • Values integrity, confidentiality, and professionalism
  • Important Compliance Notice:


This is a non-licensed support role. Responsibilities do not include quoting insurance, binding coverage, interpreting coverage, making recommendations, or providing insurance advice. All insurance decisions and licensed activities are performed by authorized U.S. licensed agents. Team members must follow all Farmers Insurance Group security, privacy, and access requirements.