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Customer Operations Jobs in Seattle, WA (NOW HIRING)

Grapevine Round1 AI

Customer Operations Manager

Redmond, WA · On-site

$150K/yr

# Customer Operations ManagerMicrosoftunknownPosted 22 Jun 2026This Customer Operations Manager role at Microsoft involves managing the end-to-end transactional lifecycle for enterprise customers.

Pelico

Customer Operations Seattle

Seattle, WA · On-site

About the Role You'll own the success of our customers from the moment they sign -- not just in terms of adoption, but in delivering real operational outcomes inside some of the most complex ...

SupportFinity™

Customer Operations Manager

Seattle, WA · On-site

$152K/yr

Echodyne is seeking a CUSTOMER OPERATIONS MANAGER to join our fast‑growing team. Role Overview In this role, you will be responsible for monitoring and coordination of open customer orders to ...

360 Talent

Customer Service Associate

Fife, WA · On-site

$25 - $30/hr

The Customer Service Associate is responsible for supporting the day-to-day execution of BPI Medicals customer operations. This role manages customer communication, order processing, and internal ...

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Customer Operations information

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How much do customer operations jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer operations in Seattle, WA is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $24.09 per hour, depending on experience, location, and employer.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools. They often require strong problem-solving abilities and knowledge of company products or services.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are the most commonly searched types of Customer Operations jobs in Seattle, WA?

The most popular types of Customer Operations jobs in Seattle, WA are:

What are popular job titles related to Customer Operations jobs in Seattle, WA?

For Customer Operations jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Customer Operations jobs in Seattle, WA look for?

The top searched job categories for Customer Operations jobs in Seattle, WA are:

Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Seattle, WA as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,438 per year, or $23.3 per hour.

Customer Operations Manager

Redmond, WA • On-site

Grapevine Round1 AI
See more jobs at Grapevine Round1 AIexternal

$150K/yr

Other

Posted 11 days ago

Job description

# Customer Operations ManagerMicrosoftunknownPosted 22 Jun 2026This Customer Operations Manager role at Microsoft involves managing the end-to-end transactional lifecycle for enterprise customers. Responsibilities include contract validation, order and billing management, and driving process efficiency. The candidate will serve as a primary operational contact and utilize continuous improvement methodologies. The role focuses on delivering exceptional customer service while maintaining compliance and accuracy.Matched by TALApply to this role now. Install TAL for a 24/7 AI agent that keeps finding roles personalised for you.Apply nowInstall TALExperienceExperience not specifiedFunctionOperationsWork modeOnsite, unknownCompanyTier 1## What you will work onThis Customer Operations Manager role at Microsoft involves managing the end-to-end transactional lifecycle for enterprise customers. Responsibilities include contract validation, order and billing management, and driving process efficiency. The candidate will serve as a primary operational contact and utilize continuous improvement methodologies. The role focuses on delivering exceptional customer service while maintaining compliance and accuracy.## TAL's takeQuality 80/1005/5 clarityTier 1 companyStrong Tier 1 brand with a clearly defined operational role scope within enterprise business services.Crisp JD with well-defined operational responsibilities including contract, order, and billing management.## Salaries at Microsoft34.9 LPA averageBased on 1,631 Grapevine salary entries for Microsoft.View all salariesOperations2 - 4 years | L6014 LPA averageRange: 12 - 15 LPAOperations4 - 6 years | L6223 LPA averageRange: 16 - 30 LPAOperations6 - 8 years | L6226 LPA averageRange: 26 - 26 LPAOperations8 - 10 years | L6023 LPA averageRange: 15 - 34 LPA## Must haves* Bachelor's degree in business, operations, or finance* Operations, program, or process management work experience* Project or program management experience* Experience in contract and order management* Knowledge of SOX compliance requirements## Tools and skillsvolume licensingcontract managementorder managementbilling managementsox complianceproject managementprogram managementNice to have: lean, six sigma, kaizen, data analytics. #J-18808-Ljbffr

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