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Customer Operations Jobs in Seattle, WA (NOW HIRING)

Acosta

Customer Manager (Natural Channel)

Seattle, WA · On-site

$66K - $68K/yr

Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.

V&H Wholesale LLC

Sales Representative (Remote)

Kent, WA · Remote

$50K - $80K/yr

Work with internal teams to improve customer operations What we're looking for: * Must live in the United States and be authorized to work * Comfortable using Google Docs, Excel, and similar tools

Accenture

SAP ERCS Associate Director

Redmond, WA · On-site

Within Accenture's Utilities Practice,weuse our deep industryexpertisein digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility ...

Accenture

SAP ERCS Associate Director

Kirkland, WA · On-site

Within Accenture's Utilities Practice,weuse our deep industryexpertisein digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility ...

Accenture

SAP ERCS Associate Director

Seattle, WA · On-site

Within Accenture's Utilities Practice,weuse our deep industryexpertisein digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility ...

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Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Jobs in Seattle, WA

Customer Operations information

See Seattle, WA salary details

$11

$23

$46

How much do customer operations jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer operations in Seattle, WA is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $24.09 per hour, depending on experience, location, and employer.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools. They often require strong problem-solving abilities and knowledge of company products or services.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are the most commonly searched types of Customer Operations jobs in Seattle, WA?

The most popular types of Customer Operations jobs in Seattle, WA are:

What are popular job titles related to Customer Operations jobs in Seattle, WA?

For Customer Operations jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Customer Operations jobs in Seattle, WA look for?

The top searched job categories for Customer Operations jobs in Seattle, WA are:

Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Seattle, WA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,438 per year, or $23.3 per hour.

Customer Success Manager, Strategics

Anthropic

Seattle, WA • On-site

Full-time

Re-posted 6 hours ago

Job description

Join Anthropic's Customer Success team in a high-visibility & high-impact role driving AI adoption across a small number of strategic accounts in our Enterprise Tech segment. As our dedicated Customer Success Manager for Strategic Tech Customers  you'll be their partner and trusted advisor helping them harness the full potential of all our Claude capabilities - API, Claude Code, Cowork, and other surface areas.

You'll work with a book of global technology leaders to actively deploy AI and reshape the technology landscape. You'll be working with key partners who are moving fast and pushing the boundaries of what's possible with LLM technology. Your role will entail developing genuine partnerships with the customer and key stakeholders, gaining a deep understanding of their multi-pronged business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us. 

In partnership with the broader account team, you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage grows and evolves.

Your role focuses on helping customers scale their usage effectively, drive model and use case optimizations, implement change management strategies, and maximize the value of their investment through expanded use cases across their organization.  The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies - making you a key voice in shaping how we build and deliver ongoing value as a business.

Responsibilities:
  • Build trusting, strategic relationships with key customer decision makers in complex, matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion
  • Own customer operations across the lifecycle of each account, maintaining a structured operational assessment (customer readiness, operational health, strategic alignment, enablement strategy, adoption intelligence) that grounds comprehensive account and success plans and Executive Business Reviews
  • Become an expert in Anthropic's products across API, Claude Code and Cowork, understanding the technical nuances and best practices for each to guide customers to the right solutions
  • Leverage your deep knowledge of each customer, and the patterns you see across your other Tech accounts, to proactively drive consumption planning and the value story behind it, developing credible ROI hypotheses and quantifying outcomes that build the case for continued and expanded investment.
  • Monitor usage patterns and identify optimization opportunities across Claude surface areas (API, Claude Code, Cowork) to drive full value from contracted commitments
  • Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs
  • Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
  • Ruthlessly prioritize across the account's many business units and workstreams, building programmatic, repeatable motions


You may be a good fit if you have:
  • 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting
  • Experience working with F500 technology companies, SaaS platforms, or digital-first businesses at the exec level-ideally including high-growth and established tech companies. 
  • You understand what it means to lead organization-wide change or adoption programs (multiple functions, hundreds of users) for a product that requires C-suite sponsorship
  • Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders-from developers and product managers to executives and end users
  • Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes - you can run multiple enterprise motions in parallel without letting any account go quiet.
  • Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
  • Passion for AI and interest in responsible development of advanced systems. You have built with Claude Code, automating your own workflows with agents, skills, and tooling.
  • A knack for bringing order to chaos and an enthusiastic "roll up your sleeves" mentality

Apply