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Customer Success Operations Analyst Jobs in Seattle, WA

Read AI, Inc

Director of Customer Success

Seattle, WA · On-site

$165K - $200K/yr

Develop operational reporting and data analysis to identify trends, customer risks, product gaps, and opportunities for improvement What You'll Need * 7+ years of experience in customer success ...

PitchBook Data

Revenue Operations Analyst

Seattle, WA · On-site

The Revenue Operations Analyst, Analytics & Insights, owns performance reporting, business review ... This role partners closely with Sales, Marketing, Customer Success, and Finance to translate data ...

Bold Reuse

Customer Success Manager

Seattle, WA · On-site

$75 - $85/hr

About the Role We're looking for a Customer Success Manager (CSM) to drive execution, expansion ... Data & Analysis * Track customer usage, sustainability impact, and operational efficiency using our ...

New

StarTech.com

Customer Success Manager

Seattle, WA · On-site

... Product, Operations, and Customer Delivery, the Customer Success Manager serves as a connector ... Data-informed, insight-driven growth role - Analytical, structured, comfortable with CRM + metrics ...

Supio

Customer Success Manager

Seattle, WA · On-site

Customer Success Manager Supio is a trusted AI platform purpose-built for law firms, reshaping how ... Supio delivers human-level, accurate analysis of complex data and legal records, quickly and ...

Humanly

Customer Success Manager - SMB

Bellevue, WA · On-site

Analyze customer usage data and hiring performance metrics to identify optimization opportunities ... Experience as a recruiter, recruiting manager, recruiting operations leader, or talent acquisition ...

Pearl Health

Customer Success Manager

Seattle, WA · On-site +1

You will drive customer success by diagnosing operational inefficiencies within provider groups and ... Analyze performance data to identify cost drivers and collaborate with provider partners to develop ...

Seattle Search Group

Customer Success Manager

Kirkland, WA · On-site

$65K - $75K/yr

Customer Success Manager (Accounting & Tax Background) Location: Greater Seattle Area (Hybrid or ... Partner closely with internal Accounting, Tax, Payroll, and Operations teams to resolve customer ...

Seattle Search Group

Customer Success Manager

Kirkland, WA · On-site +1

$65K - $75K/yr

Customer Success Manager (Accounting & Tax Background) Location: Greater Seattle Area (Hybrid or ... Partner closely with internal Accounting, Tax, Payroll, and Operations teams to resolve customer ...

Amazon

Customer Success Manager, Hardlines

Seattle, WA · On-site

This role focuses on coordinating vendor initiatives, analyzing performance data, and learning to ... operational efficiency Leverage internal AI tooling to drive efficiencies and expedite problem ...

SpaceX

Business Analyst (Customer Success)

Redmond, WA · On-site +1

$100K - $140K/yr

BUSINESS ANALYST (CUSTOMER SUCCESS) Starlink, our revolutionary satellite constellation, delivers ... operations * 1+ years of experience with SQL and creating/managing dashboards using data ...

Amazon

Customer Success Manager, Hardlines

Seattle, WA · On-site

This role focuses on coordinating vendor initiatives, analyzing performance data, and learning to ... operational efficiency Leverage internal AI tooling to drive efficiencies and expedite problem ...

SpaceX

Business Analyst (Customer Success)

Redmond, WA · On-site

$100K - $140K/yr

BUSINESS ANALYST (CUSTOMER SUCCESS) Starlink, our revolutionary satellite constellation, delivers ... operations * 1+ years of experience with SQL and creating/managing dashboards using data ...

Finvari

Customer Success Engineer

Seattle, WA · On-site

$115K - $140K/yr

As a Customer Success Engineer , you will serve as the technical champion to customers; leading ... This is an ideal role for someone who is analytical, technically curious, and excited about owning ...

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All JobsCustomer Success Operations Analyst JobsCustomer Success Operations Analyst Jobs in Seattle, WA

Customer Success Operations Analyst information

See Seattle, WA salary details

$16

$38

$64

How much do customer success operations analyst jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer success operations analyst in Seattle, WA is $38.41, according to ZipRecruiter salary data. Most workers in this role earn between $27.36 and $45.96 per hour, depending on experience, location, and employer.

What is a customer success operations analyst?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

How does a customer success operations analyst typically collaborate with customer success managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are the key skills and qualifications needed to thrive as a customer success operations analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Analyst jobs in Seattle, WA?

For Customer Success Operations Analyst jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Analyst jobs in Seattle, WA look for?

The top searched job categories for Customer Success Operations Analyst jobs in Seattle, WA are:

Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in Seattle, WA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $79,901 per year, or $38.4 per hour.

Director of Customer Success

Read AI, Inc

Seattle, WA • On-site

$165K - $200K/yr

Full-time

Re-posted 14 days ago

Job description

At Read AI, we're building products that help people get more value from their meetings, workflows, and communication. We're looking for a Director of Customer Success to lead and scale our post-sale customer organization across both strategic account management and high-volume customer success operations.
This role will oversee two core functions:
  • Account Management - relationship management, enablement, retention, and growth for larger accounts
  • Customer Success - high-volume support and technical support for self-serve and single-payer customers

The ideal candidate is both operationally strong and customer-centric, with experience leading account management teams, scaling customer operations, improving technical support processes, and partnering cross-functionally with Product, Engineering, Sales, and Growth teams.
What You'll Do
Lead Account Management
  • Oversee account management and customer engagement for larger customers and strategic accounts
  • Lead and develop a team of Account Managers, while helping build and scale the organization as our enterprise business grows.
  • Partner closely with Sales on onboarding, renewals, expansions, customer health, and escalations
  • Support customer enablement and adoption to drive retention and long-term account growth
  • Develop structured engagement strategies, lifecycle programs, and operational playbooks for larger accounts
  • Ensure enterprise customers receive proactive communication, strategic guidance, and strong ongoing support
  • Partner with Product and Engineering to surface customer needs, feature requests, and product feedback from strategic accounts
Lead Customer Success Operations
  • Oversee high-volume customer success and technical support operations across email, chat, and other support channels
  • Manage and support the Senior Manager responsible for the Customer Success Team
  • Increase the use of AI, automation, and tooling improvements to improve team efficiency while maintaining a high-quality customer experience
  • Partner with Growth and Marketing to improve 1:many communication channels and experience.
  • Drive the customer feedback and feature request process to ensure insights from customers are consistently incorporated into product planning
  • Partner with Product and Engineering to identify recurring customer pain points and improve product usability
  • Support the team that acts as product experts for Sales, including trial support, customer enablement, and product guidance
  • Develop operational reporting and data analysis to identify trends, customer risks, product gaps, and opportunities for improvement

What You'll Need
  • 7+ years of experience in customer success, support, account management, or related customer-facing leadership roles
  • Experience leading account management or customer success teams in a SaaS environment
  • Experience scaling customer-facing teams and processes in a high-growth company
  • Strong operational and analytical mindset with experience using data to drive decisions and process improvements
  • Experience managing technical support or product support organizations
  • Ability to partner effectively with Product, Engineering, Sales, and Growth teams
  • Experience supporting SaaS onboarding, customer enablement, retention, and expansion initiatives
  • Strong communication, leadership, and organizational skills
  • Startup or high-growth SaaS experience preferred

What Success Looks Like
  • Strong customer retention and growth across strategic accounts
  • A scalable account management organization that evolves alongside the Sales team
  • Faster, more effective customer support and technical issue resolution
  • Clear and actionable customer feedback loops into Product and Engineering
  • Improved onboarding, enablement, trial conversion, and customer engagement
  • Strong operational visibility and reporting across customer-facing teams

The annual base salary for this position ranges from $165,000 - $200,000 plus equity and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer low deductible health plans, as well as flexible time away and family leave programs.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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