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Director Customer Operations Jobs in Seattle, WA

IQVIA

Sr. Strategic Operations Director

Seattle, WA · On-site

Directs the designated customer account globally to provide leadership oversight to customer and ... operational norms. * Direct the delivery against key metrics, milestones, and contractual ...

IQVIA

Sr. Strategic Operations Director

Seattle, WA · On-site

Directs the designated customer account globally to provide leadership oversight to customer and ... operational norms. * Direct the delivery against key metrics, milestones, and contractual ...

Read AI, Inc

Director of Customer Success

Seattle, WA · On-site

$165K - $200K/yr

We're looking for a Director of Customer Success to lead and scale our post-sale customer ... Develop structured engagement strategies, lifecycle programs, and operational playbooks for larger ...

Blue Origin

Director, Program Operations

Seattle, WA · On-site

The Director of Operations Program Management forTeraWavewill own the operational execution and ... Globally distributed customers can each access speeds of up to 144 Gbps delivered using Q/V-band ...

Cardinal Health, Inc.

Director Warehouse Operations

Fife, WA · On-site

$105.60 - $178.75/hr

... Director of Warehouse Operations (DO) to lead and support the day-to-day operations for our Fife ... Customer Relationship Management: Acts as a primary point of contact for the customer ensuring high ...

Cardinal Health

Director Warehouse Operations

Fife, WA · On-site

... Director of Warehouse Operations (DO) to lead and support the day-to-day operations for our Fife ... Customer Relationship Management: Acts as a primary point of contact for the customer ensuring high ...

Cardinal Health

Director Warehouse Operations

Fife, WA · On-site

... Director of Warehouse Operations (DO) to lead and support the day-to-day operations for our Fife ... Customer Relationship Management: Acts as a primary point of contact for the customer ensuring high ...

11 Residential

Director of Operations

Kirkland, WA · On-site

$155K - $170K/yr

Position Summary The Director of Operations is the leader responsible for aligning and optimizing ... Lead the evaluation, selection, and implementation of a new CRM platform to replace existing ...

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All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Seattle, WA

Director Customer Operations information

See Seattle, WA salary details

$38.7K

$122.5K

$204.3K

How much do director customer operations jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director customer operations in Seattle, WA is $122,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,900.00 and $154,200.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience across channels. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Seattle, WA?

The most popular types of Customer Operations jobs in Seattle, WA are:

What are popular job titles related to Director Customer Operations jobs in Seattle, WA?

For Director Customer Operations jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Director Customer Operations jobs in Seattle, WA look for?

The top searched job categories for Director Customer Operations jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Director Customer Operations jobs?

Cities near Seattle, WA with the most Director Customer Operations job openings:

Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in Seattle, WA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $122,543 per year, or $58.9 per hour.

Director, Customer Solutions & Growth

Masterworks

Poulsbo, WA • Remote

Other

Posted 5 days ago

Job description

Director, Customer Solutions & Growth

masterworks.agency & infinite.media


As the Director of Customer Success & Integrated Services at Infinite Media, you will be the key leader responsible for the strategy, integration, and operational execution across our core client-facing service teams: Customer Success, Media Services, and Creative Services. You will play a crucial role in ensuring our offerings are cohesive, performance-driven, and aligned with client objectives and agency growth goals.


This leadership role requires a unique blend of strategic thinking, deep operational understanding of media and creative disciplines, and dedication to fostering superior customer partnerships and satisfaction.

Key Responsibilities:

Strategic Leadership & Service Integration

  • Oversee the strategic coordination between the Customer Success, Media, and Creative teams to deliver a seamless, high-performance client experience.
  • Define and implement robust internal processes and workflows that optimize the handoff and collaboration between service departments, improving efficiency and service quality.
  • This includes collaborating closely with other department leaders to ensure a unified approach to client success.
  • Maintain a deep understanding of our customers' industries, markets, and competition, and stay up to date on industry trends and emerging technologies to propose innovative, aligned solutions.
  • Ensure that all integrated solutions (creative output and media execution) are directly aligned with the company's strategic goals, overall Customer Success objectives, and client performance goals.


Customer Relationship Management & Excellence

  • Build and maintain high-trust, transparent relationships with key customers across the entire lifecycle, from pre-sales consultation through renewal.
  • Serve as a senior point of contact and collaborative partner, advising customers on marketing strategies, understanding their business goals, and translating those into actionable objectives for the teams.
  • Ensure the effective and professional delivery of complex campaign performance data, regular reports, and strategic presentations to clients.
  • Oversee the continuous refinement of onboarding materials and customer success documentation, ensuring prompt and professional resolution of elevated customer concerns and issues.


Revenue Growth & Business Development

  • Identify new opportunities within our existing customer base for revenue growth and collaborate with the team to uncover upsell and cross-sell opportunities.
  • Aid in company growth by identifying and contacting prospective customers and supporting the sales team in high-value pitches.


Company Leadership & Talent Development

  • Manage a team of Customer Success Managers and Creative Directors to ensure cohesive strategic execution.
  • Set clear, measurable goals for the Customer Success team, and contribute to the broader service goals of the company, monitoring performance and providing regular feedback.
  • Foster a collaborative and high-performance environment across all integrated service teams. Aid in defining necessary skill sets and hiring profiles to scale the service delivery teams effectively.
  • Lead by example, embodying the core values and vision of Infinite Media.