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Customer Relationship Management Operations Manager Jobs

Vuori, Inc

CRM Operations Specialist II

Carlsbad, CA · On-site

$75K - $96K/yr

The CRM Operations Specialist plays a critical role in enabling Vuori's lifecycle marketing and personalization strategy through precise, scalable audience creation and campaign execution. This role ...

Practice Builders

CRM

Job SummaryThe Alta Client Revenue Manager work and support their assigned team in Revenue Cycle ... Experience working successfully with Off & On shore operations. Strong verbal and written ...

Ten Group

CRM Manager

New York, NY · On-site

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the ... relationship to ensure strong performance, operational excellence, and ongoing platform ...

DAZN

CRM Manager

Manhattan, NY · On-site

CRM Manager Department: 21-893 - Subscription - Digital Acquisition Media Employment Type: Permanent - Full Time Location: US - New York Description Are you a CRM manager looking for your next step ...

Motion Recruitment

CRM Manager

Manhattan, NY · On-site

Job Title: CRM Manager Location: New York, NY (Hybrid) This premier global financial services firm specializes in investment banking and independent advisory services, delivering strategic counsel to ...

DAZN

CRM Manager

Manhattan, NY · On-site

$90K - $110K/yr

CRM Manager Department: RS-292 - O06 Employment Type: Permanent - Full Time Location: US - New York Description Why Join DAZN? Joining DAZN in New York means being part of a global sports ...

Havas

CRM Director

San Francisco, CA · On-site

Description DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in ...

Digital Remedy

CRM Developer

Hunt Valley, MD · On-site

As part of the team, you will play a critical role in designing, developing, customizing, and supporting Microsoft Dynamics 365 CRM and Power Platform solutions that drive business operations and ...

Becker Morgan

CRM Administrator

Salisbury, MD · On-site

$25 - $26/hr

This role will help facilitate day-to-day operations, including Customer Relationship Management (CRM) system maintenance, quality assurance, and quality control, and coordinating administrative ...

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Customer Relationship Management Operations Manager information

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$29K

$57.4K

$98K

How much do customer relationship management operations manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for customer relationship management operations manager in the United States is $57,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

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Customer Relationship Management Operations Manager jobs near you
CRM Operations Specialist

CRM Operations Specialist

Island Marine Center

Fort Lauderdale, FL

$49K - $65K/yr

Full-time

Posted yesterday

Job description

Role Overview

The CRM Operations Specialist is responsible for the day-to-day management, support, and continuous improvement of CRM systems for the MarineMax Superyacht Division, supporting Fraser Yachts and Northrop & Johnson.

This role focuses primarily on user support, data integrity, system administration, and issue resolution within Microsoft Dynamics, while also supporting the ongoing transition to HubSpot.

The CRM Operations Specialist works closely with the CRM Manager, business users, and technical teams to ensure CRM systems and connected applications are reliable, accurate, and effectively supporting day-to-day operations.

This is a hands-on role, requiring direct interaction with users, troubleshooting system issues, managing support tickets, and maintaining CRM data quality. This role supports the CRM platform and its ecosystem of connected marketing technology tools, and includes coordination of smaller initiatives and issue resolution, including project management responsibilities aligned to these efforts.

Key Responsibilities

CRM Administration & User Support (≈50–60%)

  • Serve as a primary point of contact for CRM-related user support and questions
  • Manage and respond to helpdesk tickets, including troubleshooting issues and escalating when needed
  • Provide hands-on assistance and guidance to users on CRM processes and functionality
  • Conduct informal and formal user training sessions as needed
  • Support onboarding of new users and ensure proper system usage

Data Management & System Maintenance (≈25–30%)

  • Monitor CRM data to ensure accuracy, completeness, and consistency
  • Perform regular data audits and cleanups
  • Identify data quality issues early and implement corrective actions
  • Assist in maintaining CRM structure (fields, records, workflows in coordination with technical teams)
  • Support reporting needs (Power BI or CRM reporting tools where applicable)

Issue Coordination & System Improvement

  • Coordinate with internal teams and external vendors to resolve system issues and bugs
  • Escalate critical issues with clear context and follow through to resolution
  • Track recurring issues and help identify root causes and long-term solutions
  • Support small-scale system improvements and enhancements based on user feedback

CRM Migration Support (Secondary Responsibility)

  • Support ongoing migration from Microsoft Dynamics to HubSpot by:
    • Assisting with data validation and cleanup
    • Supporting user readiness and training
    • Helping identify process gaps and inconsistencies
  • Provide feedback from users to help improve the new system setup

Key Result Areas

  • Reliable and responsive CRM user support
  • High data accuracy and system integrity
  • Efficient resolution of CRM issues and support tickets
  • Improved user adoption and system usability
  • Reduced recurring issues through proactive identification and resolution
  • Smooth operational support during CRM migration

Required Qualifications

  • 2–5+ years of experience working with CRM systems (Microsoft Dynamics preferred)
  • Experience in user support, helpdesk environments, or system administration
  • Strong troubleshooting and problem-solving skills
  • Experience working with CRM data and maintaining data accuracy
  • Excellent communication and ability to work directly with business users
  • Highly organized with strong attention to detail

Preferred Qualifications

  • Experience with Microsoft Dynamics CRM
  • Experience with HubSpot CRM
  • Experience using or working with helpdesk/ticketing systems
  • Experience conducting user training or onboarding
  • Experience with Power BI or reporting tools
  • Experience working with external vendors or technical partners
  • Experience in the yachting, marine, or luxury services industry

Apply