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Customer Relationship Management Operations Manager Jobs

The CRM Operations Manager owns campaign delivery across the full lifecycle, from planning and configuration through testing, deployment, and performance measurement. This role ensures that every ...

CRM Operations Lead

Nashville, TN ยท Remote

$72K - $100K/yr

Position Overview: CRM Operations Lead The CRM Operations Lead is a critical role focused on enhancing and scaling the CRM infrastructure that underpins our outsourced sales delivery. This role is ...

CRM Operations Lead

Chicago, IL ยท Remote

$72K - $100K/yr

Position Overview: CRM Operations Lead The CRM Operations Lead is a critical role focused on enhancing and scaling the CRM infrastructure that underpins our outsourced sales delivery. This role is ...

CRM Manager

Boston, MA ยท On-site

$130K - $140K/yr

The CRM Manager partners closely with the Marketing Operations Manager to align CRM priorities with broader systems strategy, cross-platform initiatives, and firmwide technology investments.

Job SummaryThe Alta Client Revenue Manager work and support their assigned team in Revenue Cycle ... Experience working successfully with Off & On shore operations. Strong verbal and written ...

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the ... relationship to ensure strong performance, operational excellence, and ongoing platform ...

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the ... relationship to ensure strong performance, operational excellence, and ongoing platform ...

Role Description We are recruiting a CRM Manager to lead email and SMS marketing across the Americas region. Sitting within the Marketing function and directly tied to revenue performance, this role ...

Job Title: CRM Manager Location: New York, NY (Hybrid) This premier global financial services firm specializes in investment banking and independent advisory services, delivering strategic counsel to ...

Manager, CRM

Chicago, IL ยท On-site

$110K - $125K/yr

The Manager, CRM for Motto Clear Aligners will be responsible for defining, executing and optimizing CRM strategies that drive accelerated growth. This role will lead the development of high-impact ...

Design and oversee the CRM strategy and marketing operations for The Vitamin Shoppe, encompassing email, SMS, and other direct marketing channels. * Implement a robust test-and-learn approach to ...

As the CRM Manager for Professional & Consumer Marketing, you will lead the campaign workstream for our Professional audience while playing a pivotal role in scaling our overarching Consumer (CCX ...

Drive workflow improvements, UX enhancements, and performance optimization within CRM to support day-to-day sales operations. * Identify user pain points and develop intuitive, modern CRM solutions ...

... customer service, and field operations across our construction-focused business. The ideal ... Champion CRM adoption across the organization through training, documentation, and change ...

This role reports to the Senior Manager, Commercial CRM, and will be responsible for building and ... and operations partners. * Partner with Promo Ops, Product, Commercial Strategy, Creative, and ...

SAP CRM- Service Modules Location: Santa Clara, CA Duration: Long Term Description: At least 7 to 9 years of SAP CRM Service consulting experience Team member for at least ONE full life cycle SAP PM ...

This role demands deepexpertisein Microsoft Dynamics 365 CSE, Project Operations, Portals, Power ... Grow,leadand inspire a high-performing CRM team,providingstrategic guidance and fostering a culture ...

The Manager, Ticket Operations & CRM will be responsible for all aspects of ticket operations for FC Tulsa and managing processes to translate ticket data to usable ticket sales information via ...

Identifyand resolve operational, technical, and organizational challengesimpactingperformance YOU ARE: * A strategic and people-focused leader with a passion for CRM, consumer engagement, and ...

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Customer Relationship Management Operations Manager information

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$29K

$57.4K

$98K

How much do customer relationship management operations manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for customer relationship management operations manager in the United States is $57,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What does a CRM operations manager do?

A CRM operations manager oversees the implementation, maintenance, and optimization of customer relationship management systems to improve customer engagement and retention. They analyze data, coordinate with sales and marketing teams, and ensure the CRM tools support business goals, often using platforms like Salesforce or HubSpot. Strong analytical skills and knowledge of CRM software are essential for this role.

What is a CRM salary?

A Customer Relationship Management (CRM) Operations Manager's salary varies based on experience, location, and industry, but typically ranges from $70,000 to $120,000 annually in the United States. Salaries may increase with certifications in CRM software like Salesforce or HubSpot and experience managing large teams or complex systems.

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

Is being an RM a stressful job?

A Customer Relationship Management Operations Manager role can be stressful due to managing client expectations, coordinating teams, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially during peak periods or when addressing customer issues.

What are the 7 C's of CRM?

The 7 C's of CRM are a framework for effective customer relationship management, including Clarity, Consistency, Credibility, Competence, Caring, Convenience, and Communication. As a Customer Relationship Management Operations Manager, understanding these principles helps in designing strategies that foster customer trust and loyalty through clear and reliable interactions.
More about Customer Relationship Management Operations Manager jobs
What cities are hiring for Customer Relationship Management Operations Manager jobs? Cities with the most Customer Relationship Management Operations Manager job openings:
What states have the most Customer Relationship Management Operations Manager jobs? States with the most job openings for Customer Relationship Management Operations Manager jobs include:
What job categories do people searching Customer Relationship Management Operations Manager jobs look for? The top searched job categories for Customer Relationship Management Operations Manager jobs are:
Infographic showing various Customer Relationship Management Operations Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,383 per year, or $27.6 per hour.

CRM Operations Manager

Conclusive Marketing

Detroit, MI โ€ข On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 26 days ago


Job description

The CRM Operations Manager owns campaign delivery across the full lifecycle, from planning and configuration through testing, deployment, and performance measurement. This role ensures that every campaign launches accurately, on time, and aligned to the strategic intent behind it. The work sits at the center of OneMagnify's CRM delivery operation, connecting strategy, creative, data, and platform teams into a reliable, repeatable production system.

The Impact You'll Have:

Strategy is only as good as what actually reaches the customer. The CRM Operations Manager is the person who makes sure the work ships cleanly, correctly, and at the quality standard the account demands. That means owning the operational rigor that turns a strategic brief into a live campaign: requirements documentation, audience logic, QA protocols, deployment sequencing, and performance tracking.

The role also drives how the delivery operation improves over time. By identifying failure points, tightening processes, and maintaining transparency into campaign health, the CRM Operations Manager builds the kind of operational infrastructure that lets the broader team move faster without breaking things.

What You'll Do:

Own Campaign Delivery End-to-End

Manage the full campaign lifecycle across strategy coordination, creative development, testing, proofing, approvals, and deployment. Define and document campaign requirements, including data criteria, test plans, tagging specifications, audience segmentation, and dynamic business rules.

Drive Quality & Operational Rigor

Maintain rigorous QA protocols that ensure accuracy and consistency across every campaign. Track project health, flag risks early, and keep production timelines on track across multiple concurrent workstreams.

Analyze Performance & Improve Process

Monitor campaign performance, surface insights, and translate results into process and program improvements. Stay current on email deliverability standards, regulatory requirements, and privacy considerations that affect campaign operations.

What You'll Need:
  • 4+ years of experience in email, campaign, or digital project management, with hands-on knowledge of production and deployment workflows at scale, including high-volume, multi-brand, or multi-market programs with complex segmentation and versioning logic

  • Strong organizational and communication skills with the ability to manage multiple concurrent campaigns without losing accuracy or momentum

  • Bachelor's degree from a four-year college or university or equivalent experience

  • Familiarity with AI-assisted campaign operations: automated QA, send-time optimization, or predictive performance flagging.

  • Familiarity with modern CRM platforms (SFMC, Braze, Adobe) and how platform-native automation can streamline production workflows

Future-Ready Skills (Nice to Have)

  • Perspective on how agentic AI and autonomous orchestration will reshape campaign operations, moving from manual build-and-deploy toward self-assembling, self-optimizing campaign workflows

  • Exposure to prompt-driven content assembly or dynamic creative optimization as part of the campaign production process

Benefits

We believe great work happens when people have the support and flexibility they need to thrive. Our benefits include medical, dental, and vision coverage, a 401(k) retirement plan, paid holidays, andFlexible Time Off (FTO)so you can take time away to recharge when you need it. We also offer additional programs focused on wellness, financial security, and professional growth.

We are an equal opportunity employer

We believe that Innovative ideas and solutions start with unique perspectives. That's why we're committed to providing every employee a workplace that's free of discrimination and intolerance. We're proud to be an equal opportunity employer and actively search for like-minded people to join our team.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.