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Customer Relationship Management Operations Manager Jobs

Curvion Blue

CRM Operations Lead

Miami, FL · Remote

$72K - $100K/yr

Position Overview: CRM Operations Lead The CRM Operations Lead is a critical role focused on enhancing and scaling the CRM infrastructure that underpins our outsourced sales delivery. This role is ...

MONTICELLOAM

Associate, CRM Operations

New York, NY

We are looking for an Associate, CRM Operations for our New York City office who will support the ... Why This Role Exists Monticello is a private credit asset manager focused on bridge lending across ...

Hertz

Manager, Marketing CRM

Atlanta, GA

$90K/yr

Partner with CRM Operations to translate strategy into executable campaigns and automated journeys Project Management & Execution Oversight * Lead end-to-end planning of CRM initiatives, from concept ...

Ten Group

CRM Manager

Las Vegas, NV

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the ... relationship to ensure strong performance, operational excellence, and ongoing platform ...

Carmeuse

CRM Manager

Pittsburgh, PA · On-site

$150K - $167K/yr

Align CRM capabilities with supply chain and commercial processes to ensure cohesive business operations and data transparency. * Develop, mentor, and empower a high-performing CRM team in a dynamic ...

Carmeuse

CRM Manager

Pittsburgh, PA · On-site

$150K - $167K/yr

Align CRM capabilities with supply chain and commercial processes to ensure cohesive business operations and data transparency. * Develop, mentor, and empower a high-performing CRM team in a dynamic ...

University of St Thomas

CRM Administrator

Saint Paul, MN · On-site

$64K - $73K/yr

Propose them to team during solutioning meetings. CRM Operations * Product Ownership for assigned Salesforce tool suite add-ons including access, training, documentation, security, data management ...

New

University of St Thomas

CRM Administrator

Saint Paul, MN

$64K - $73K/yr

Propose them to team during solutioning meetings. CRM Operations * Product Ownership for assigned Salesforce tool suite add-ons including access, training, documentation, security, data management ...

New

The Aspen Group

Manager, CRM

Chicago, IL · On-site

$110K - $125K/yr

The Manager, CRM for Motto Clear Aligners will be responsible for defining, executing and optimizing CRM strategies that drive accelerated growth. This role will lead the development of high-impact ...

The Vitamin Shoppe

Director, CRM

Secaucus, NJ

Design and oversee the CRM strategy and marketing operations for The Vitamin Shoppe, encompassing email, SMS, and other direct marketing channels. * Implement a robust test-and-learn approach to ...

Five Below

Manager, CRM

Philadelphia, PA · On-site

Partner with Head of CRM to develop a Lifecycle marketing strategy and bring it to life * Use web triggers and customer lifecycle triggers to execute a lifecycle marketing program * Iterate execution ...

SlateRx

Sales Operations & CRM Manager

Las Vegas, NV · Hybrid

The Sales Operations & CRM Manager will own and optimize our sales technology stack - including Monday.com and SharePoint - and drive both day-to-day operational excellence and strategic sales ...

New

Honda Center

CRM Analyst

Anaheim, CA · On-site

$84K - $94K/yr

This role is responsible for leading CRM initiatives across ticket sales, ticket operations, premium sales and service, and sponsorship by providing CRM customization and optimization across ad hoc ...

Orveon

Coordinator CRM

Manhattan, NY · Hybrid

You will also support loyalty program operations, maintain database health, and collaborate closely ... This role will report to the Manager of CRM, and work across the three brands: bareMinerals, BUXOM ...

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All JobsCustomer Relationship Management Operations Manager Jobs

Customer Relationship Management Operations Manager information

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$29K

$57.4K

$98K

How much do customer relationship management operations manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for customer relationship management operations manager in the United States is $57,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What does a CRM operations manager do?

A CRM operations manager oversees the implementation, maintenance, and optimization of customer relationship management systems to improve customer engagement and retention. They analyze data, coordinate with sales and marketing teams, and ensure the CRM tools support business goals, often using platforms like Salesforce or HubSpot. Strong analytical skills and knowledge of CRM software are essential for this role.

What is a CRM salary?

A Customer Relationship Management (CRM) Operations Manager's salary varies based on experience, location, and industry, but typically ranges from $70,000 to $120,000 annually in the United States. Salaries may increase with certifications in CRM software like Salesforce or HubSpot and experience managing large teams or complex systems.

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

Is being an RM a stressful job?

A Customer Relationship Management Operations Manager role can be stressful due to managing client expectations, coordinating teams, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially during peak periods or when addressing customer issues.

What are the 7 C's of CRM?

The 7 C's of CRM are a framework for effective customer relationship management, including Clarity, Consistency, Credibility, Competence, Caring, Convenience, and Communication. As a Customer Relationship Management Operations Manager, understanding these principles helps in designing strategies that foster customer trust and loyalty through clear and reliable interactions.
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What cities are hiring for Customer Relationship Management Operations Manager jobs? Cities with the most Customer Relationship Management Operations Manager job openings:
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Customer Relationship Management Operations Manager jobs near you
Infographic showing various Customer Relationship Management Operations Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,383 per year, or $27.6 per hour.

CRM Operations Specialist

Island Marine Center

Fort Lauderdale, FL

$49K - $65K/yr

Full-time

Posted 11 days ago

Job description

Role Overview

The CRM Operations Specialist is responsible for the day-to-day management, support, and continuous improvement of CRM systems for the MarineMax Superyacht Division, supporting Fraser Yachts and Northrop & Johnson.

This role focuses primarily on user support, data integrity, system administration, and issue resolution within Microsoft Dynamics, while also supporting the ongoing transition to HubSpot.

The CRM Operations Specialist works closely with the CRM Manager, business users, and technical teams to ensure CRM systems and connected applications are reliable, accurate, and effectively supporting day-to-day operations.

This is a hands-on role, requiring direct interaction with users, troubleshooting system issues, managing support tickets, and maintaining CRM data quality. This role supports the CRM platform and its ecosystem of connected marketing technology tools, and includes coordination of smaller initiatives and issue resolution, including project management responsibilities aligned to these efforts.

Key Responsibilities

CRM Administration & User Support (≈50–60%)

  • Serve as a primary point of contact for CRM-related user support and questions
  • Manage and respond to helpdesk tickets, including troubleshooting issues and escalating when needed
  • Provide hands-on assistance and guidance to users on CRM processes and functionality
  • Conduct informal and formal user training sessions as needed
  • Support onboarding of new users and ensure proper system usage

Data Management & System Maintenance (≈25–30%)

  • Monitor CRM data to ensure accuracy, completeness, and consistency
  • Perform regular data audits and cleanups
  • Identify data quality issues early and implement corrective actions
  • Assist in maintaining CRM structure (fields, records, workflows in coordination with technical teams)
  • Support reporting needs (Power BI or CRM reporting tools where applicable)

Issue Coordination & System Improvement

  • Coordinate with internal teams and external vendors to resolve system issues and bugs
  • Escalate critical issues with clear context and follow through to resolution
  • Track recurring issues and help identify root causes and long-term solutions
  • Support small-scale system improvements and enhancements based on user feedback

CRM Migration Support (Secondary Responsibility)

  • Support ongoing migration from Microsoft Dynamics to HubSpot by:
    • Assisting with data validation and cleanup
    • Supporting user readiness and training
    • Helping identify process gaps and inconsistencies
  • Provide feedback from users to help improve the new system setup

Key Result Areas

  • Reliable and responsive CRM user support
  • High data accuracy and system integrity
  • Efficient resolution of CRM issues and support tickets
  • Improved user adoption and system usability
  • Reduced recurring issues through proactive identification and resolution
  • Smooth operational support during CRM migration

Required Qualifications

  • 2–5+ years of experience working with CRM systems (Microsoft Dynamics preferred)
  • Experience in user support, helpdesk environments, or system administration
  • Strong troubleshooting and problem-solving skills
  • Experience working with CRM data and maintaining data accuracy
  • Excellent communication and ability to work directly with business users
  • Highly organized with strong attention to detail

Preferred Qualifications

  • Experience with Microsoft Dynamics CRM
  • Experience with HubSpot CRM
  • Experience using or working with helpdesk/ticketing systems
  • Experience conducting user training or onboarding
  • Experience with Power BI or reporting tools
  • Experience working with external vendors or technical partners
  • Experience in the yachting, marine, or luxury services industry

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