Position Summary Taxwell is seeking a Manager, CRM Operations to lead email and CRM campaign operations across TaxAct Consumer, SMB, Drake, TAP, and 1040.com. This role combines people leadership ...
Position Summary Taxwell is seeking a Manager, CRM Operations to lead email and CRM campaign operations across TaxAct Consumer, SMB, Drake, TAP, and 1040.com. This role combines people leadership ...
Sr. Manager, CRM Operations
Denver, CO · On-site +1
Posting Date 08/28/2026 2000 16th St, Denver, Colorado, 80202-5117, United States of America General Purpose of the Job The Senior Manager, CRM Operations leads the CRM technical and operations team ...
Sr. Manager, CRM Operations
Denver, CO · On-site +1
Posting Date 08/28/2026 2000 16th St, Denver, Colorado, 80202-5117, United States of America General Purpose of the Job The Senior Manager, CRM Operations leads the CRM technical and operations team ...
CRM Operations Intern - Spring 2027
Alexandria, VA · On-site
$16.25 - $21.50/hr
The CRM Operations Intern builds and maintains the structure of the organization's constituent database - the workflows, tags, and reports other departments work inside. This role teaches system ...
CRM Operations Intern - Spring 2027
Alexandria, VA · On-site
$16.25 - $21.50/hr
The CRM Operations Intern builds and maintains the structure of the organization's constituent database - the workflows, tags, and reports other departments work inside. This role teaches system ...
(USA) Senior Manager, Digital Media - CRM Operations
Redwood City, CA · On-site
$117K - $234K/yr
The CRM Operations team supports the development and execution of marketing campaigns across channels, including email, push notifications, and in-app messaging. The team collaborates with partners ...
(USA) Senior Manager, Digital Media - CRM Operations
Redwood City, CA · On-site
$117K - $234K/yr
The CRM Operations team supports the development and execution of marketing campaigns across channels, including email, push notifications, and in-app messaging. The team collaborates with partners ...
CRM Manager
New Orleans, LA · On-site
You'll champion data integrity, convert customer insights into actionable intelligence, and bridge operations and tech teams by translating business needs into effective CRM solutions. As our digital ...
Quick apply
CRM Manager
New Orleans, LA · On-site
You'll champion data integrity, convert customer insights into actionable intelligence, and bridge operations and tech teams by translating business needs into effective CRM solutions. As our digital ...
They partner closely with CRM Operations to ensure strategic direction is translated into executable programs while collaborating with Product, Engineering, Analytics and Marketing teams to assess ...
They partner closely with CRM Operations to ensure strategic direction is translated into executable programs while collaborating with Product, Engineering, Analytics and Marketing teams to assess ...
Summary As a CRM & Lifecycle Marketing Manager supporting both Loyalty and iLottery business growth, you will be responsible for developing and growing client capabilities while partnering with ...
Summary As a CRM & Lifecycle Marketing Manager supporting both Loyalty and iLottery business growth, you will be responsible for developing and growing client capabilities while partnering with ...
Position Summary Summary As a CRM & Lifecycle Marketing Manager supporting both Loyalty and iLottery business growth, you will be responsible for developing and growing client capabilities while ...
Position Summary Summary As a CRM & Lifecycle Marketing Manager supporting both Loyalty and iLottery business growth, you will be responsible for developing and growing client capabilities while ...
Position Summary Summary As a CRM & Lifecycle Marketing Manager supporting both Loyalty and iLottery business growth, you will be responsible for developing and growing client capabilities while ...
Position Summary Summary As a CRM & Lifecycle Marketing Manager supporting both Loyalty and iLottery business growth, you will be responsible for developing and growing client capabilities while ...
This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach), and personalization to connect digital touchpoints (website, email, SMS) with in-store and online ...
This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach), and personalization to connect digital touchpoints (website, email, SMS) with in-store and online ...
About the Role We're looking for a CRM Manager who is equal parts strategist and project manager. This person will own our customer relationship, email, and SMS marketing programs end-to-end, keep ...
About the Role We're looking for a CRM Manager who is equal parts strategist and project manager. This person will own our customer relationship, email, and SMS marketing programs end-to-end, keep ...
The CRM Coordinator will provide system training, support data operations, and promote effective CRM practices across campus. The ideal candidate will have a strong understanding of CRM principles ...
The CRM Coordinator will provide system training, support data operations, and promote effective CRM practices across campus. The ideal candidate will have a strong understanding of CRM principles ...
CRM Marketing Operations Manager (LEGO Education)
Boston, MA · On-site
$107K - $161K/yr
The LEGO Education US Marketing Team is seeking a Marketing Operations Manager to drive CRM strategy, marketing technology governance, and operational excellence. This role partners cross ...
CRM Marketing Operations Manager (LEGO Education)
Boston, MA · On-site
$107K - $161K/yr
The LEGO Education US Marketing Team is seeking a Marketing Operations Manager to drive CRM strategy, marketing technology governance, and operational excellence. This role partners cross ...
CRM Manager
Needham, MA · On-site +1
We're seeking a strategic and data-driven CRM Manager to join our team and spearhead the development and execution of comprehensive, full-funnel CRM marketing initiatives. This pivotal role is ...
Quick apply
CRM Manager
Needham, MA · On-site +1
We're seeking a strategic and data-driven CRM Manager to join our team and spearhead the development and execution of comprehensive, full-funnel CRM marketing initiatives. This pivotal role is ...
Global CRM Enablement: Support markets joining the global HubSpot instance, including nurture ... Campaign Operations and Automation: Enable global Talent Solutions campaigns, establish consistent ...
Global CRM Enablement: Support markets joining the global HubSpot instance, including nurture ... Campaign Operations and Automation: Enable global Talent Solutions campaigns, establish consistent ...
CRM Specialist Apply now Job no: 503667 College / VP Area: Graduate College Work type: Staff ... In partnership with the Manager of Graduate Services Operations, develops and leads training of end ...
CRM Specialist Apply now Job no: 503667 College / VP Area: Graduate College Work type: Staff ... In partnership with the Manager of Graduate Services Operations, develops and leads training of end ...
CRM Administrator
Milwaukee, WI · Hybrid
We are looking for a skilled Microsoft Dynamics 365 CRM Administrator to own the day-to-day operation, configuration, and ongoing improvement of our Microsoft Dynamics 365 CRM platform. This role ...
CRM Administrator
Milwaukee, WI · Hybrid
We are looking for a skilled Microsoft Dynamics 365 CRM Administrator to own the day-to-day operation, configuration, and ongoing improvement of our Microsoft Dynamics 365 CRM platform. This role ...
CRM System Manager
Portland, OR · On-site
... improve operational efficiency, enhance the prospective student experience, and provide actionable data to support institutional decision-making. The CRM System Manager is responsible for the ...
CRM System Manager
Portland, OR · On-site
... improve operational efficiency, enhance the prospective student experience, and provide actionable data to support institutional decision-making. The CRM System Manager is responsible for the ...
General Manager, CRM +
Phoenix, AZ · On-site +1
Now we need someone to turn that trust into the next chapter of growth: a truly open, AI-native platform that nonprofit teams build their entire operation on. Position Summary CRM+ is a mature ...
General Manager, CRM +
Phoenix, AZ · On-site +1
Now we need someone to turn that trust into the next chapter of growth: a truly open, AI-native platform that nonprofit teams build their entire operation on. Position Summary CRM+ is a mature ...
Recruitment Correspondence Coordinator, UMKC Customer Relationship Management (CRM) Operations
Kansas City, MO · On-site
$55K/yr
... Department CRM Operations The Recruitment Correspondence Coordinator supports the planning ... This position works in partnership with the Strategic Student Correspondence Recruitment Manager to ...
Recruitment Correspondence Coordinator, UMKC Customer Relationship Management (CRM) Operations
Kansas City, MO · On-site
$55K/yr
... Department CRM Operations The Recruitment Correspondence Coordinator supports the planning ... This position works in partnership with the Strategic Student Correspondence Recruitment Manager to ...
Customer Relationship Management Operations Manager information
See salary details
$29K - $35.3K
5% of jobs
$35.3K - $41.5K
14% of jobs
$43.6K is the 25th percentile. Wages below this are outliers.
$41.5K - $47.8K
18% of jobs
The median wage is $52.2K / yr.
$47.8K - $54.1K
18% of jobs
$54.1K - $60.4K
15% of jobs
$62.7K is the 75th percentile. Wages above this are outliers.
$60.4K - $66.6K
13% of jobs
$66.6K - $72.9K
7% of jobs
$72.9K - $79.2K
3% of jobs
$79.2K - $85.5K
3% of jobs
$85.5K - $91.7K
2% of jobs
$91.7K - $98K
1% of jobs
$29K
$57.4K
$98K
How much do customer relationship management operations manager jobs pay per year?
As of Sep 11, 2026, the average yearly pay for customer relationship management operations manager in the United States is $57,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $65,000.00 per year, depending on experience, location, and employer.
What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?
| Aspect | Customer Relationship Management Operations Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overseeing CRM systems, data analysis, and process optimization to enhance customer relationships | Managing customer service teams and ensuring customer satisfaction through direct support |
| Required Skills | CRM software proficiency, data analysis, process improvement | Customer support, communication, conflict resolution |
| Work Environment | Collaborates with sales, marketing, and IT departments | Leads customer service teams, interacts directly with customers |
| Common Industry Usage | Used in industries with CRM systems like retail, finance, tech | Common in retail, hospitality, and service sectors |
The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.
More about Customer Relationship Management Operations Manager jobs
What cities are hiring for Customer Relationship Management Operations Manager jobs?
Cities with the most Customer Relationship Management Operations Manager job openings:
What states have the most Customer Relationship Management Operations Manager jobs?
States with the most job openings for Customer Relationship Management Operations Manager jobs include:
What are popular job titles related to Customer Relationship Management Operations Manager jobs?
For Customer Relationship Management Operations Manager jobs, the most frequently searched job titles are:
Job description
Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.
Position Summary
Taxwell is seeking a Manager, CRM Operations to lead email and CRM campaign operations across TaxAct Consumer, SMB, Drake, TAP, and 1040.com. This role combines people leadership, hands-on campaign execution, and CRM platform expertise to ensure high-quality, timely, and effective customer communications.
The ideal candidate has deep experience with Salesforce Marketing Cloud (SFMC), Pardot/Account Engagement, email marketing operations, customer journeys, deliverability, and data management. This individual will lead the CRM Operations team while remaining hands-on when needed, particularly during high-volume periods, complex deployments, and critical business initiatives.
The Manager will also serve as a key CRM technology resource, helping optimize our existing capabilities, establish SMS functionality, improve operational processes, and identify opportunities to increase efficiency and scalability.
Essential Duties & Responsibilities
Education & Experience
Key Competencies
At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.
Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.
If you need assistance or accommodation due to a disability, you may contact us at HR@Taxwell.com or by calling 828-349-5887 to speak with a member of the HR Talent Acquisition team.
Position Summary
Taxwell is seeking a Manager, CRM Operations to lead email and CRM campaign operations across TaxAct Consumer, SMB, Drake, TAP, and 1040.com. This role combines people leadership, hands-on campaign execution, and CRM platform expertise to ensure high-quality, timely, and effective customer communications.
The ideal candidate has deep experience with Salesforce Marketing Cloud (SFMC), Pardot/Account Engagement, email marketing operations, customer journeys, deliverability, and data management. This individual will lead the CRM Operations team while remaining hands-on when needed, particularly during high-volume periods, complex deployments, and critical business initiatives.
The Manager will also serve as a key CRM technology resource, helping optimize our existing capabilities, establish SMS functionality, improve operational processes, and identify opportunities to increase efficiency and scalability.
Essential Duties & Responsibilities
- Lead and develop the CRM Operations team, ensuring strong execution, accountability, knowledge sharing, and continued team growth.
- Oversee end-to-end email campaign execution, including builds, QA, testing, final deployments, and post-launch validation.
- Remain hands-on with email development, QA, deployments, and troubleshooting, particularly during high-volume periods and critical initiatives.
- Serve as a key administrator and subject matter expert for Salesforce Marketing Cloud (SFMC) and Pardot/Account Engagement, providing technical guidance and troubleshooting across the CRM technology stack.
- Architect, build, and optimize customer journeys and automated programs, including dynamic and personalized communications using HTML, AMPscript, SQL, segmentation, and automation.
- Lead the setup and enablement of SMS capabilities, including platform configuration, data and audience requirements, testing, QA, and operational readiness.
- Monitor and optimize deliverability (IP reputation and warming, SPF/DKIM/DMAR authentication, and seed-list inbox testing), subscriber health, audience quality, data integrity, and campaign performance, proactively addressing risks and issues.
- Establish and maintain strong QA standards, workflows, documentation, and operational best practices to ensure accurate and timely campaign execution.
- Identify and implement opportunities for process improvement, automation, and AI-assisted solutions that reduce manual effort and improve scalability.
- Provide CRM platform expertise and recommendations for broader business and technology initiatives, partnering with key stakeholders to solve technical and operational challenges.
Education & Experience
- Bachelor's degree in Marketing, Communications, Technology, or related field, or equivalent relevant experience.
- 7+ years of experience in CRM, email marketing, or marketing operations, with significant hands-on experience in email campaign execution and development.
- 3+ years of experience leading and developing teams, preferably within CRM, lifecycle marketing, or marketing operations.
- Strong hands-on experience with Salesforce Marketing Cloud (SFMC), including Email Studio, Journey Builder, Automation Studio, Contact Builder, and related capabilities.
- Experience with Pardot/Account Engagement, particularly supporting B2B campaign execution and automation.
- Hands-on experience architecting and implementing complex customer journeys and automated programs.
- Experience with or knowledge of SMS implementation and execution, preferably within the Salesforce ecosystem.
- Proficiency in HTML, AMPscript, SQL, personalization, data extensions, and automated workflows.
- Strong understanding of email deliverability, segmentation, subscriber management, QA, testing, and data quality best practices.
- Demonstrated ability to balance people leadership, hands-on execution, and technical problem-solving in a fast-paced environment.
- Strong organizational and analytical skills with the ability to manage multiple priorities and translate insights into actionable recommendations.
- Salesforce Marketing Cloud and/or Account Engagement certifications are a plus.
Key Competencies
- People Leadership - Builds and develops a high-performing team through clear expectations, coaching, accountability, and hands-on support when needed.
- Execution Excellence - Maintains a high standard for campaign accuracy, QA, timeliness, and reliability while effectively managing competing priorities.
- Technical & Operational Expertise - Brings strong knowledge of SFMC, Pardot/Account Engagement, email operations, customer journeys, data, and CRM technology to both day-to-day execution and broader initiatives.
- Problem Solving - Proactively identifies and resolves campaign, platform, data, and process issues while considering both immediate needs and longer-term solutions.
- Continuous Improvement - Identifies practical opportunities to improve workflows, automation, scalability, and team effectiveness, including appropriate use of AI-assisted solutions.
- Communication & Collaboration - Communicates effectively across marketing, technology, analytics, and business teams and can translate technical concepts and requirements for different audiences.
- Ownership & Adaptability - Demonstrates accountability, sound judgment, and the ability to shift between leadership, strategic priorities, and hands-on execution as business needs evolve.
At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.
Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.
If you need assistance or accommodation due to a disability, you may contact us at HR@Taxwell.com or by calling 828-349-5887 to speak with a member of the HR Talent Acquisition team.