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Customer Relationship Management Operations Manager Jobs

bet365

CRM Operations Lead

Denver, CO · On-site

$75K - $105K/yr

As Sports CRM Operations Lead, you will be responsible for a team of Associates, ensuring the day-to-day execution and optimization of our CRM campaigns across the USA and Canada. You will lead a ...

NEWITY Market

IT & CRM Operations Lead

Chicago, IL · On-site

$80K - $120K/yr

Job Summary We are looking for a IT & CRM Operations Lead to manage our end-user support, business application administration, and IT operations team. You will coach and work alongside a group of 4-5 ...

Vrtx

Senior Analyst, CRM Operations

Boston, MA · Hybrid

$104K - $156K/yr

This role will integrate AI-driven solutions into CRM processes, enabling scalability, operational ... manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com

The Lemoine Compnay

CRM Manager

New Orleans, LA · On-site

You'll champion data integrity, convert customer insights into actionable intelligence, and bridge operations and tech teams by translating business needs into effective CRM solutions. As our digital ...

Inspira Education

CRM Administrator

New York, NY · Hybrid

The Role We're expanding our CRM operations team and looking for a CRM Administrator to help scale and strengthen the systems and processes we've already begun building. This is a highly impactful ...

BraveView, Inc.

CRM

Alpharetta, GA · On-site

$70/hr

They want to hire an experienced Customer Relationship Manager to manage and grow a $1.2mm book of ... Delegate daily assignments to Operations Supervisors. Provide direction and onsite coordination as ...

Crateandbarrel

They partner closely with CRM Operations to ensure strategic direction is translated into executable programs while collaborating with Product, Engineering, Analytics and Marketing teams to assess ...

Krewe Eyewear

CRM Manager

New York, NY · On-site

As our business grows, we are seeking a CRM Manager who will be responsible for developing Email & SMS strategies that drive acquisition, retention, personalization, loyalty, and long-term ...

Hilton Worldwide Holdings, Inc.

Manager, CRM

Mclean, VA · On-site

$90K - $120K/yr

As a CRM manager, you will support the team in increasing customer acquisition and retention, generate engagement through multi-channel marketing campaigns, and foster recognition of loyalty benefits.

Tripadvisor

CRM Manager

Needham, MA · On-site +1

We're seeking a strategic and data-driven CRM Manager to join our team and spearhead the development and execution of comprehensive, full-funnel CRM marketing initiatives. This pivotal role is ...

Havas

CRM Director

San Francisco, CA · On-site

Description DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in ...

WorldWide Electric Corp

CRM Analyst

Atlanta, GA · Remote

Manage users, permissions, configurations, and system settings to support operational needs ... Manage CRM architecture: Maintain and optimize CRM objects, properties, pipelines, workflows, and ...

Tripadvisor

Senior CRM Specialist

OR · On-site +1

You will serve as the critical bridge between our CRM Operations, Engineering, and brand marketing teams, and flex across lifecycle programs - from inspiration to retention to transactional messaging ...

Noblesoft Technologies

CRM Administrator

Atlanta, GA · On-site

Job Title: CRM Administrator Location: Atlanta, GA - Hybrid Duration: 8 months JOB RESPONSIBILITIES ... operational improvements, enhancements and system customizations that meet business needs and ...

Copper Run Capital LLC

CRM Administrator

Columbus, OH · On-site

This is a key operational role sitting at the intersection of operations and our deal teams. You'll ... Solid understanding of CRM data structures, including contacts, companies, deals, and custom ...

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Customer Relationship Management Operations Manager information

See salary details

$29K

$57.4K

$98K

How much do customer relationship management operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer relationship management operations manager in the United States is $57,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

More about Customer Relationship Management Operations Manager jobs

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Cities with the most Customer Relationship Management Operations Manager job openings:

What states have the most Customer Relationship Management Operations Manager jobs?

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Customer Relationship Management Operations Manager jobs near you
Infographic showing various Customer Relationship Management Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $57,383 per year, or $27.6 per hour.

CRM Operations Lead

bet365

Denver, CO • On-site

$75K - $105K/yr

Full-time

Posted 23 days ago

Bet365 rating

8.9

Company rating: 8.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

2nd of 15 rated gambling companies

Job description

Company Description
At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.
We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we're breaking new ground in software innovation too, redefining what's possible for our customers worldwide.
Job Description
As Sports CRM Operations Lead, you will be responsible for a team of Associates, ensuring the day-to-day execution and optimization of our CRM campaigns across the USA and Canada.
You will lead a team of Associates and Copywriters in creating marketing content and executing campaigns, aligning with CRM strategy.
You will work closely with the CRM strategy team to ensure that all campaigns are relevant, effective and drive engagement across our customer base. You will ensure that all campaigns are completed to the highest standard, ensuring localized, industry and marketing-focused best practices are applied and adhering to regulatory and marketing standards.
This role is eligible for inclusion in the Company's hybrid working from home policy.
The salary range for this position is between $75,000 - $105,000 annually.
Qualifications
  • Experience working in a CRM or marketing related role preferred.
  • Proven experience to lead, motivate, organize and develop individuals in a team environment.
  • Working knowledge of Content Management Systems, including Contentful, customer engagement platforms such as Braze, customer data platforms such as Optimove and work management systems such as Monday.com.
  • Excellent organization, prioritization skills with an outstanding attention to detail and the ability to work in a high-pressure, fast-paced environment.
  • Passion for sports and a good understanding of online sports betting mechanics and promos is preferred.
  • High standard of written English, including the ability to proofread a diverse range of content.
  • Ability to use initiative and lead by example with a positive attitude.
  • Exceptional communication and interpersonal skills.

Additional Information
  • Assisting and guiding Associates in the build, test and execution of CRM campaigns across multiple channels (email, in-app messages, push notifications, offer pages).
  • Working closely with CRM and other stakeholders to understand campaign objectives and deliver effective CRM solutions.
  • Ensuring all Sports CRM campaigns adhere to quality standards, regulation and brand guidelines.
  • Collaborating closely with stakeholders to meet the needs of the department and the Company.
  • Investigating and resolving any issues related to campaign execution.
  • Identifying opportunities to streamline processes and enhance operational efficiency.
  • Setting and managing objectives for Associates and Copywriters and assist in the ongoing development of individuals within the team.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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