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Customer Relationship Management Operations Manager Jobs in Colorado

bet365

CRM Operations Lead

Denver, CO · On-site

$75K - $105K/yr

As Sports CRM Operations Lead, you will be responsible for a team of Associates, ensuring the day-to-day execution and optimization of our CRM campaigns across the USA and Canada. You will lead a ...

bet365

CRM Operations Lead

Denver, CO · Hybrid

As Sports CRM Operations Lead, you will be responsible for a team of Associates, ensuring the day-to-day execution and optimization of our CRM campaigns across the USA and Canada. You will lead a ...

bet365

CRM Operations Lead

Denver, CO · Hybrid

$75K - $105K/yr

As Sports CRM Operations Lead, you willbe responsible for a team of Associates, ensuring the day-to-day execution and optimization of our CRM campaigns across the USA and Canada. You will lead a team ...

bet365

CRM Manager, Sports

Denver, CO · On-site

$105K - $130K/yr

As a CRM Manager, Sports you will develop the promotional strategy & lead in building customer ... Assisting with the management of daily operations and ensure timely completion of projects and ...

bet365

CRM Manager, Sports

Denver, CO · On-site

$105K - $130K/yr

As a CRM Manager, Sports you will develop the promotional strategy & lead in building customer ... Assisting with the management of daily operations and ensure timely completion of projects and ...

bet365

CRM Lead, Gaming

Denver, CO · On-site

$75K - $105K/yr

As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive customer engagement, retention and loyalty for our online casino product. You will be a key member ...

bet365

CRM Lead, Gaming

Denver, CO · On-site

$75K - $105K/yr

As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive customer engagement, retention and loyalty for our online casino product. You will be a key member ...

bet365

Sports CRM Ops Associate

Denver, CO · On-site

$50K - $60K/yr

As Sports CRM Operations Associate, you will be responsible for the day-to-day execution of promotions and lifecycle campaigns across the USA and Canada for our Spanish speaking customers. You will ...

bet365

Sports CRM Ops Associate

Denver, CO · Hybrid

$50K - $60K/yr

As Sports CRM Operations Associate, you willbe responsible for the day-to-day execution of promotions and lifecycle campaigns across the USA and Canada for our Spanish speaking customers. You will ...

bet365

Sports CRM Ops Associate

Denver, CO · Hybrid

As Sports CRM Operations Associate, you will be responsible for the day-to-day execution of promotions and lifecycle campaigns across the USA and Canada for our Spanish speaking customers. You will ...

bet365

Gaming CRM Ops Associate

Denver, CO · Hybrid

$50K - $60K/yr

As Gaming CRM Associate you willbe responsible for the day-to-day execution of CRM promotional & lifecycle campaigns across the USA and Canada for our Spanish speaking customers. You will support the ...

Russell, Tobin & Associates

Lead CRM Engineer

Almont, CO · On-site

$55 - $59/hr

Lead CRM Engineer / Senior Software Engineer (Platform Engineering) Location: West Los Angeles, CA ... Familiarity with DevOps tools * Knowledge of container orchestration, release automation, and ...

DEX Imaging

Customer Relationship Manager

Aurora, CO · On-site

Maintain accurate CRM documentation of client interactions and contract details. Strategic Account Oversight & Reporting: Monitor client accounts proactively, identifying potential risks and ...

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Customer Relationship Management Operations Manager information

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

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Customer Relationship Management Operations Manager jobs near you

CRM Operations Lead

bet365

Denver, CO • On-site

$75K - $105K/yr

Full-time

Posted 26 days ago

Bet365 rating

8.9

Company rating: 8.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

2nd of 15 rated gambling companies

Job description

Company Description
At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.
We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we're breaking new ground in software innovation too, redefining what's possible for our customers worldwide.
Job Description
As Sports CRM Operations Lead, you will be responsible for a team of Associates, ensuring the day-to-day execution and optimization of our CRM campaigns across the USA and Canada.
You will lead a team of Associates and Copywriters in creating marketing content and executing campaigns, aligning with CRM strategy.
You will work closely with the CRM strategy team to ensure that all campaigns are relevant, effective and drive engagement across our customer base. You will ensure that all campaigns are completed to the highest standard, ensuring localized, industry and marketing-focused best practices are applied and adhering to regulatory and marketing standards.
This role is eligible for inclusion in the Company's hybrid working from home policy.
The salary range for this position is between $75,000 - $105,000 annually.
Qualifications
  • Experience working in a CRM or marketing related role preferred.
  • Proven experience to lead, motivate, organize and develop individuals in a team environment.
  • Working knowledge of Content Management Systems, including Contentful, customer engagement platforms such as Braze, customer data platforms such as Optimove and work management systems such as Monday.com.
  • Excellent organization, prioritization skills with an outstanding attention to detail and the ability to work in a high-pressure, fast-paced environment.
  • Passion for sports and a good understanding of online sports betting mechanics and promos is preferred.
  • High standard of written English, including the ability to proofread a diverse range of content.
  • Ability to use initiative and lead by example with a positive attitude.
  • Exceptional communication and interpersonal skills.

Additional Information
  • Assisting and guiding Associates in the build, test and execution of CRM campaigns across multiple channels (email, in-app messages, push notifications, offer pages).
  • Working closely with CRM and other stakeholders to understand campaign objectives and deliver effective CRM solutions.
  • Ensuring all Sports CRM campaigns adhere to quality standards, regulation and brand guidelines.
  • Collaborating closely with stakeholders to meet the needs of the department and the Company.
  • Investigating and resolving any issues related to campaign execution.
  • Identifying opportunities to streamline processes and enhance operational efficiency.
  • Setting and managing objectives for Associates and Copywriters and assist in the ongoing development of individuals within the team.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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