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Customer Relationship Management Operations Jobs

CRM Operations Specialist

Fort Lauderdale, FL · On-site

$49K - $65K/yr

Role Overview The CRM Operations Specialist is responsible for the day-to-day management, support, and continuous improvement of CRM systems for the MarineMax Superyacht Division, supporting Fraser ...

The CRM Operations Specialist plays a critical role in enabling Vuori's lifecycle marketing and personalization strategy through precise, scalable audience creation and campaign execution. This role ...

CRM Coordinator

Los Angeles, CA · On-site

$20 - $25/hr

Support day-to-day CRM coordination and operational tasks as needed. Required Skills ... Qualifications * Strong organizational skills with attention to detail * Ability to manage multiple ...

The Role We're expanding our CRM operations team and looking for a CRM Administrator to help scale and strengthen the systems and processes we've already begun building. This is a highly impactful ...

CRM Executive

New York, NY · Hybrid

$50K - $70K/yr

Manage day-to-day CRM operations, ensuring accuracy, timeliness, and alignment with business goals. * Work with data and insights teams to refine targeting and improve user journey effectiveness.

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the ... relationship to ensure strong performance, operational excellence, and ongoing platform ...

Job Requirements Project Manager, HubSpot & CRM Operations Agency Team | Professional & Business Services | Home Builder Clients As our Agency team continues to scale HubSpot implementations and CRM ...

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the ... relationship to ensure strong performance, operational excellence, and ongoing platform ...

Conduct insightful analyses on operational CRM case trends, challenges, and opportunities; recommend and implement solutions that drive efficiency improvements * Work cross-collaboratively with other ...

CRM Manager Department: 21-893 - Subscription - Digital Acquisition Media Employment Type: Permanent - Full Time Location: US - New York Description Are you a CRM manager looking for your next step ...

CRM Manager

Pittsburgh, PA · On-site

$150K - $167K/yr

Align CRM capabilities with supply chain and commercial processes to ensure cohesive business operations and data transparency. * Develop, mentor, and empower a high-performing CRM team in a dynamic ...

Job Title: CRM Manager Location: New York, NY (Hybrid) This premier global financial services firm specializes in investment banking and independent advisory services, delivering strategic counsel to ...

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How much do customer relationship management operations jobs pay per year?

As of Jul 11, 2026, the average yearly pay for customer relationship management operations in the United States is $57,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $65,000.00 per year, depending on experience, location, and employer.
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CRM Operations Specialist

CRM Operations Specialist

MarineMax

Fort Lauderdale, FL • On-site

$49K - $65K/yr

Full-time

Posted 2 days ago


MarineMax rating

8.3

Company rating: 8.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

18th of 724 rated retailers


Job description

Role Overview
The CRM Operations Specialist is responsible for the day-to-day management, support, and continuous improvement of CRM systems for the MarineMax Superyacht Division, supporting Fraser Yachts and Northrop & Johnson.
This role focuses primarily on user support, data integrity, system administration, and issue resolution within Microsoft Dynamics, while also supporting the ongoing transition to HubSpot.
The CRM Operations Specialist works closely with the CRM Manager, business users, and technical teams to ensure CRM systems and connected applications are reliable, accurate, and effectively supporting day-to-day operations.
This is a hands-on role, requiring direct interaction with users, troubleshooting system issues, managing support tickets, and maintaining CRM data quality. This role supports the CRM platform and its ecosystem of connected marketing technology tools, and includes coordination of smaller initiatives and issue resolution, including project management responsibilities aligned to these efforts.
Key Responsibilities
CRM Administration & User Support (≈50-60%)
  • Serve as a primary point of contact for CRM-related user support and questions
  • Manage and respond to helpdesk tickets, including troubleshooting issues and escalating when needed
  • Provide hands-on assistance and guidance to users on CRM processes and functionality
  • Conduct informal and formal user training sessions as needed
  • Support onboarding of new users and ensure proper system usage

Data Management & System Maintenance (≈25-30%)
  • Monitor CRM data to ensure accuracy, completeness, and consistency
  • Perform regular data audits and cleanups
  • Identify data quality issues early and implement corrective actions
  • Assist in maintaining CRM structure (fields, records, workflows in coordination with technical teams)
  • Support reporting needs (Power BI or CRM reporting tools where applicable)

Issue Coordination & System Improvement
  • Coordinate with internal teams and external vendors to resolve system issues and bugs
  • Escalate critical issues with clear context and follow through to resolution
  • Track recurring issues and help identify root causes and long-term solutions
  • Support small-scale system improvements and enhancements based on user feedback

CRM Migration Support (Secondary Responsibility)
  • Support ongoing migration from Microsoft Dynamics to HubSpot by:
    • Assisting with data validation and cleanup
    • Supporting user readiness and training
    • Helping identify process gaps and inconsistencies
  • Provide feedback from users to help improve the new system setup

Key Result Areas
  • Reliable and responsive CRM user support
  • High data accuracy and system integrity
  • Efficient resolution of CRM issues and support tickets
  • Improved user adoption and system usability
  • Reduced recurring issues through proactive identification and resolution
  • Smooth operational support during CRM migration

Required Qualifications
  • 2-5+ years of experience working with CRM systems (Microsoft Dynamics preferred)
  • Experience in user support, helpdesk environments, or system administration
  • Strong troubleshooting and problem-solving skills
  • Experience working with CRM data and maintaining data accuracy
  • Excellent communication and ability to work directly with business users
  • Highly organized with strong attention to detail

Preferred Qualifications
  • Experience with Microsoft Dynamics CRM
  • Experience with HubSpot CRM
  • Experience using or working with helpdesk/ticketing systems
  • Experience conducting user training or onboarding
  • Experience with Power BI or reporting tools
  • Experience working with external vendors or technical partners
  • Experience in the yachting, marine, or luxury services industry

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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