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Customer Relationship Management Operations Jobs

smcnorthamerica

CRM Administrator

Noblesville, IN

Conduct insightful analyses on operational CRM case trends, challenges, and opportunities; recommend and implement solutions that drive efficiency improvements * Work cross-collaboratively with other ...

Berkshire Hathaway Automotive

CRM Consultant

Irving, TX · On-site

Digital Retailing & Internet Operations * * Guide Internet teams on website management and digital ... Interface with CRM/ILM vendors and third-party lead providers. * Ensure dealers stay compliant with ...

Advertise Purple

CRM Manager

Los Angeles, CA · Remote

Salary: 85,000-100,000 Title: CRM Manager Manager: Chief Growth Officer Location: Remote / United ... The Revenue Operations Manager owns the systems, data infrastructure, and operational processes ...

Advertise Purple

CRM Manager

Los Angeles, CA · Remote

$85K - $110K/yr

Title: CRM Manager Manager: Chief Growth Officer Location: Remote / United States Compensation: $85 ... The Revenue Operations Manager owns the systems, data infrastructure, and operational processes ...

The Aspen Group

Manager, CRM

Chicago, IL · On-site

$110K - $125K/yr

Support the development and execution of CRM strategies aligned with brand and marketing objectives, owning priority customer journey touchpoints and lifecycle to guide messaging, timing, and ...

Triton College, IL

CRM Coordinator

River Grove, IL · On-site

$57.58K/yr

Posting Details Posting Summary Posting Number S00573P Position Title CRM Coordinator Position Type Mid Management Department Admissions Essential Function The CRM Coordinator serves as the ...

Champion Homes

CRM Administrator

San Antonio, TX · On-site

$45K - $55K/yr

As part of our operations and sales support team, you'll manage, maintain, and optimize our Zoho CRM platform - ensuring data accuracy, enhancing automation, and supporting our team's productivity.

CAI

CRM Lead

Middletown, PA · On-site

$100 - $108/hr

CRM Lead Req number: R7693 Employment type: Full time Worksite flexibility: Hybrid Who we are CAI ... Strong understanding of customer service operations, case management, and business process design

King and Spalding LLP

CRM Specialist

New York, NY

$77K - $97K/yr

The CRM Specialist is responsible for helping ensure the accuracy, consistency, and effective use of CRM data across the firm, supporting business development and marketing efforts and enabling ...

Decision Foundry

CRM Manager

New York, NY · On-site

$85K - $103K/yr

As the CRM Manager for North America, you will own the local strategy and end-to-end execution across the US and Canada. Serving as a bridge between local impact and global excellence, you will ...

Starz

CRM Analyst

Santa Monica, CA · On-site

$80K - $90K/yr

The ideal candidate is equal parts analytical and operational - comfortable working in CRM platforms to help build, QA, and report on campaigns, while also bringing a sharp eye to the data. Key ...

King and Spalding LLP

CRM Specialist

Atlanta, GA · On-site

$77K - $97K/yr

The CRM Specialist is responsible for helping ensure the accuracy, consistency, and effective use of CRM data across the firm, supporting business development and marketing efforts and enabling ...

krg technology inc

CRM Developer

Redmond, WA

Job Title: CRM Developer Location: Redmond, WA Duration: Full Time and Contract Experienced in developing and maintaining MS Dynamics CRM 2016 business solutions with 2+ years of experience.

Air Apps

CRM Specialist

San Francisco, CA · On-site

$73K - $115K/yr

The Role As a CRM Specialist at Air Apps, you will be responsible for managing and optimizing customer relationship management (CRM) systems and email marketing campaigns . You will work on drip ...

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How much do customer relationship management operations jobs pay per year?

As of May 30, 2026, the average yearly pay for customer relationship management operations in the United States is $57,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $65,000.00 per year, depending on experience, location, and employer.
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Customer Relationship Management Operations jobs near you

CRM Administrator

smcnorthamerica

Noblesville, IN

Other

Posted 17 days ago

Job description

PURPOSE:

  • The Global CRM Administrator will be the primary resource for troubleshooting and resolving CRM-related tickets and issues for SMC globally. This role will work with other components of the Sales Enablement team to create and maintain documentation for completing tasks in the CRM both for administrators and for end users. This role will serve as a subject matter expert for the CRM in conversations with all levels of CRM users and management. CRM Admin will Ensure the CRM system is managed effectively and that changes are implemented in a controlled and responsible manner in congruence with the purpose and policy of the organization.

ESSENTIAL DUTIES:

  • Conduct advanced technical troubleshooting in SugarCRM to resolve tickets and issues for end-users, managing portal cases and bug-fix requests with SugarCRM as needed
  • Answer questions for regional administrators and CRM champions globally to help support all global CRM end users
  • Create, develop, and maintain the core content of technical documentation, guides, training materials and support resources as it pertains to the CRM, in partnership with the sales education resource developer
  • Participate in enhancement planning discussions, helping to brainstorm solutions, set priority, and create a plan for solving the business need within the timeline.
  • Write and manage knowledge base articles and enhancement release notes to be used for CRM support purposes
  • Develop potential solutions for future enhancements of the CRM in a UAT environment and lead solution demonstrations
  • Build and manage reports, dashboards, and data integrations in the CRM to support business needs
  • Conduct insightful analyses on operational CRM case trends, challenges, and opportunities; recommend and implement solutions that drive efficiency improvements
  • Work cross-collaboratively with other SMC teams and CRM project teams to plan for CRM integrations and provide high-quality, data-driven insights to leadership.
  • Manage multiple short- and long-term projects simultaneously under changing and challenging constraints
  • Continuously develop and present innovative ideas based on a data driven approach to improve current business practices and to drive sales growth objectives
  • Other duties as assigned

PHYSICAL DEMANDS / WORK ENVIRONMENT:

  • Maintain a sustainable posture in a seated position for prolonged periods of time.
  • Work requires extensive work using a computer
  • Some travel may be required (10% or less)
  • Responsibilities may require evening and weekend travel / work to support the needs of the business.

MINIMUM REQUIREMENTS:

  • Bachelor’s degree in a related field.
  • 5 years of work-related experience
  • Experience supporting a CRM platform required (SugarCRM experience preferred)
  • Strong presentation skills, communication skills, and ability to work with senior management
  • Demonstrated success building relationships across all levels within an organization
  • Strong judgement skills and ability to work in an unstructured environment with minimal oversight.
  • Ability to maintain an advanced knowledge of various operational systems such as ERP,
  • CRM, WMS, LCM, Helpdesk, Data Analytic software
  • Must be proficient in MS Suite products and like tools
  • Strong time management skills with ability to multi-task and complete work within set deadlines.
  • Excellent communication (oral and written) and problem-solving/troubleshooting skills.
  • Must be able to read/write/speak and understand English.

For Internal Use Only: Admin001

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