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Customer Relationship Management Operations Jobs

Tripadvisor

Senior CRM Specialist

OR · On-site +1

You will serve as the critical bridge between our CRM Operations, Engineering, and brand marketing teams, and flex across lifecycle programs - from inspiration to retention to transactional messaging ...

Havas

CRM Director

San Francisco, CA · On-site

Description DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in ...

OC Sports and Entertainment

CRM Analyst

Anaheim, CA · On-site

$84K - $94K/yr

This role is responsible for leading CRM initiatives across ticket sales, ticket operations, premium sales and service, and sponsorship by providing CRM customization and optimization across ad hoc ...

Noblesoft Technologies

CRM Administrator

Atlanta, GA · On-site

Job Title: CRM Administrator Location: Atlanta, GA - Hybrid Duration: 8 months JOB RESPONSIBILITIES ... operational improvements, enhancements and system customizations that meet business needs and ...

Placement Partners Inc.

Be Seen First

CRM Administrator (Hubspot)

Jersey Village, TX · On-site

$45K - $70K/yr

We are seeking a HubSpot Administrator / CRM Operations Specialist who is passionate about maximizing the power of technology, automation, and data to drive business results. This role is ideal for a ...

Krewe Eyewear

CRM Manager

New York, NY · On-site

As our business grows, we are seeking a CRM Manager who will be responsible for developing Email & SMS strategies that drive acquisition, retention, personalization, loyalty, and long-term ...

Copper Run Capital LLC

CRM Administrator

Columbus, OH · On-site

This is a key operational role sitting at the intersection of operations and our deal teams. You'll ... Solid understanding of CRM data structures, including contacts, companies, deals, and custom ...

Hilton Worldwide Holdings, Inc.

Manager, CRM

Mclean, VA · On-site

$90K - $120K/yr

As a CRM manager, you will support the team in increasing customer acquisition and retention, generate engagement through multi-channel marketing campaigns, and foster recognition of loyalty benefits.

Compunnel

CRM Lead

San Ramon, CA · On-site

The CRM Technical Lead will be responsible for overseeing the design, implementation, and maintenance of the company's Customer Relationship Management (CRM) system, specifically with customer ...

Tripadvisor

CRM Manager

Needham, MA · On-site +1

We're seeking a strategic and data-driven CRM Manager to join our team and spearhead the development and execution of comprehensive, full-funnel CRM marketing initiatives. This pivotal role is ...

Hudson Manpower

CRM Lead

San Jose, CA · On-site

Solid understanding of customer service operations and CRM/contact center best practices. Strong communication, stakeholder management, and onsite leadership skills. Ability to create detailed ...

Pennsylvania Medicine

CRM Administrator

Philadelphia, PA · On-site

The CRM Administrator is responsible for maintaining Penn Medicine's CRM platform by solving day to day end user issues and making platform enhancements. In addition to providing daily support to end ...

New

Domaine

CRM Strategy & Operations Lead

Operational Leadership * Partner directly with the Director of CRM on resourcing and capacity planning for the NA Strategist team. * Own capacity and margin health for the team you manage - flagging ...

JF Retail Services

CRM Specialist

El Segundo, CA

$80K - $90K/yr

As the CRM Specialist, you will play a key role in driving lifecycle marketing performance across Email, SMS, and Mobile App. You'll partner closely with the broader CRM team to plan, execute, and ...

Fabletics

CRM Specialist

El Segundo, CA · On-site

$80K - $90K/yr

As the CRM Specialist, you will play a key role in driving lifecycle marketing performance across Email, SMS, and Mobile App. You'll partner closely with the broader CRM team to plan, execute, and ...

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Customer Relationship Management Operations information

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$29K

$57.4K

$98K

How much do customer relationship management operations jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer relationship management operations in the United States is $57,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $65,000.00 per year, depending on experience, location, and employer.

Is customer relationship management operations a good career?

Customer Relationship Management (CRM) operations is a viable career that involves managing customer data, improving client interactions, and supporting sales and marketing efforts. It often requires skills in data analysis, communication, and familiarity with CRM software like Salesforce or HubSpot. The field offers opportunities for advancement and can be part of roles in various industries, with a typical schedule and certification options available.

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Customer Relationship Management Operations jobs near you

CRM Administrator

Imperative Chemical Partners, Inc.

Houston, TX • On-site

Full-time

Posted 21 days ago

Imperative Chemical Partners rating

9.1

Company rating: 9.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

4th of 100 rated chemical manufacturers

Job description

Description
SUMMARY
The Customer Relationship Management (CRM) Administrator is the primary owner of Imperative Chemical Partners' Zoho CRM instance, responsible for system configuration, data integrity, user support, and the training programs that help our sales, customer success, and operations teams get the most out of the platform. This role blends hands-on Zoho administration with a strong training and enablement component, ensuring every CRM user is confident, consistent, and productive in the system.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Manage user accounts, roles, profiles, and permission structures to ensure appropriate data access and security within Zoho CRM.
  • Own data quality across the CRM - including deduplication, data hygiene audits, imports/exports, and validation of lead, contact, account, and deal records.
  • Build and maintain reports and dashboards in Zoho Analytics/CRM to support sales, marketing, and leadership visibility.
  • Design, deliver, and maintain CRM training materials and programs - including onboarding new hires, running refresher sessions, and creating quick-reference guides and SOPs for Zoho CRM best practices.
  • Conduct live trainings and workshops for users across departments and skill levels, from front-line representatives to managers, adapting content and pace to the audience.
  • Serve as the first point of contact for CRM-related support requests, troubleshooting issues and escalating to Zoho support when needed.
  • Manage integrations between Zoho CRM and other business systems, including marketing automation, ERP, finance, and support tools.
  • Monitor CRM adoption and usage, identifying gaps in training or process and recommending improvements.
  • Partner with sales and operations leadership to translate business requirements into scalable CRM configurations.
  • Stay current on new Zoho CRM features and releases, evaluating and rolling out enhancements as appropriate.
  • Communicate clearly and consistently across all levels of the organization - from front-line representatives to executive leadership - to build buy-in, provide ongoing support, and drive CRM adoption.
  • Act as a liaison between end users and leadership, surfacing feedback, communicating system changes and updates, and ensuring stakeholders remain informed and supported throughout rollouts.

REQUIRED EDUCATION, QUALIFICATIONS, & EXPERIENCE:
  • High School Diploma or GED required; Bachelor's degree in Business, Information Systems, or a related field preferred.
  • 2 or more years of hands-on experience administering a CRM platform.
  • Demonstrated experience developing and delivering end-user training or enablement programs, ideally for CRM or other business systems.
  • Voice of the Customer Experience, a plus.
  • Experience administering Zoho CRM, strongly preferred.
  • Familiarity with the broader Zoho ecosystem (Zoho Analytics, Zoho Flow, Zoho Forms, Zoho Desk), preferred.
  • Strong understanding of CRM data structures, workflow automation, and reporting/dashboard tools, preferred.
  • Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users across all levels of the organization, preferred.
  • Strong organizational skills and attention to detail, particularly around data integrity and documentation.
  • Experience in the oil field chemical, industrial, or manufacturing sector is a plus and preferred.

PRE-EMPLOYMENT REQUIREMENTS
  • Must complete and pass all required pre-employment screenings.

Imperative Chemical Partners is an Equal Employment Opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national or ethnic origin, veteran or disability status.
This description reflects management's assignment of essential functions, it does not exclude or restrict the tasks that may be assigned or re-assigned. This job description is subject to change at any time.

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