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Customer Relationship Management Operations Jobs in Ohio

Rudolph Libbe Group

CRM Specialist

Walbridge, OH · On-site

This role will serve as a central resource for CRM operations, user support, training, data quality, reporting, and process alignment. The ideal candidate combines strong analytical skills with the ...

Panorama Mortgage Group LLC

Jr CRM

Strasburg, OH · On-site

Reporting to the Marketing Manager, you will support the day-to-day operation of our CRM systems, helping keep data clean, campaigns running smoothly, and internal teams supported. This role is ideal ...

Transtar Aftermarket

CRM Administrator

Cleveland, OH · On-site

You are the system owner for HubSpot across Marketing, Sales, Service, Content, and Operations Hubs, and the escalation point for every CRM issue raised by Sales, Customer Experience, Marketing, AR ...

Panorama Mortgage Group LLC

Jr CRM

Strasburg, OH · On-site

Reporting to the Marketing Manager, you will support the day-to-day operation of our CRM systems, helping keep data clean, campaigns running smoothly, and internal teams supported. This role is ideal ...

NexaMotion Group

CRM Administrator

Walton Hills, OH · On-site

You are the system owner for HubSpot across Marketing, Sales, Service, Content, and Operations Hubs, and the escalation point for every CRM issue raised by Sales, Customer Experience, Marketing, AR ...

Bath & Body Works

AVP, Loyalty & CRM

Reynoldsburg, OH

$178K - $235K/yr

The AVP, Loyalty & CRM owns one of the most valuable assets in specialty retail: a loyalty program ... Operations to embed consumer-first thinking in the end-to-end experience -- in-store and online.

Sarian, Inc.

CRM Technical Lead

Cleveland, OH · On-site

Hi Professionals, Role: CRM Technical Lead Location: Cleveland OH - Fulltime Position Key ... Partner with enterprise architecture, data governance, security, and DevOps teams to align with ...

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Customer Relationship Management Operations information

Is customer relationship management operations a good career?

Customer Relationship Management (CRM) operations is a viable career that involves managing customer data, improving client interactions, and supporting sales and marketing efforts. It often requires skills in data analysis, communication, and familiarity with CRM software like Salesforce or HubSpot. The field offers opportunities for advancement and can be part of roles in various industries, with a typical schedule and certification options available.

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The most popular types of Customer Relationship Management Operations jobs in Ohio are:

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Cities in Ohio with the most Customer Relationship Management Operations job openings:

Customer Relationship Management Operations jobs near you

CRM Specialist

Walbridge, OH • On-site

Rudolph Libbe Group
501 - 1,000 employees
Learn more about Rudolph Libbe Groupexternal

Other

Posted 10 days ago

Key responsibilities

  • Support and administer day-to-day CRM operations across departments, offices, and regional teams.

  • Develop, document, and maintain standardized CRM processes, workflows, data-entry requirements, and user guidelines.

  • Train users and promote consistent use of the CRM platform to ensure effective adoption and data quality.

Job description

Description
The Rudolph Libbe Group is a leading, full-service provider of construction and facility solutions headquartered in Walbridge, Ohio. Founded in 1955, RLG operates as a single-source partner for clients across diverse industries, offering expertise in construction management, design-build, energy solutions, and ongoing facility maintenance.
Our organization is comprised of multiple companies working together as one team. This integrated structure allows us to deliver everything from site selection and financing to construction, renovation, and long-term facility management, ensuring seamless service and exceptional results. At RLG, we pride ourselves on a safety-first culture, collaborative approach, and commitment to quality, making us one of the top contractors in the nation.
We are seeking a detail-oriented, collaborative CRM Specialist to support the effective, consistent use of our Customer Relationship Management (CRM) platform across users, departments, offices, and regions. This role will serve as a central resource for CRM operations, user support, training, data quality, reporting, and process alignment. The ideal candidate combines strong analytical skills with the ability to communicate clearly, train diverse user groups, and promote adoption of standardized CRM practices throughout the organization.
JOB RESPONSIBILITIES
-Administer and support day-to-day CRM use across departments, offices, and regional teams.
-Develop, document, and maintain standardized CRM processes, workflows, data-entry requirements, and user guidelines.
-Train new and existing users through onboarding sessions, refresher training, guides, and one-on-one support.
-Promote consistent use of the CRM platform and encourage best practices across all teams.
-Monitor CRM data quality, completeness, accuracy, duplication, and compliance with established standards.
-Identify gaps, inconsistencies, and opportunities to improve CRM processes and user adoption.
-Create and maintain dashboards, reports, and data summaries to support leadership and departmental decision-making.
-Coordinate with department leaders and regional offices to understand needs, align workflows, and implement improvements.
-Serve as the primary point of contact for CRM questions, troubleshooting, user feedback, and enhancement requests.
-Assist with user access, permissions, records management, imports, updates, and routine CRM maintenance.
-Track CRM usage and adoption metrics; provide recommendations to improve engagement and efficiency.
-Partner with IT, operations, sales, marketing, customer service, and other stakeholders on CRM-related initiatives.
SKILLS
-Strong analytical skills and ability to translate data into practical recommendations.
-Experience creating reports, dashboards, user documentation, and process guides.
-Excellent organizational, communication, problem solving, and interpersonal skills.
-Ability to work effectively with users at different technical skill levels.
-High attention to detail and commitment to data quality and consistency.
-Ability to manage multiple priorities across departments, locations, and regions.
EDUCATION/EXPERIENCE
-Bachelor's degree in business, analytics, information systems, operations, marketing, or a related field; equivalent experience will be considered.
-CRM administrator certification or advanced CRM configuration experience.
-Experience with CRM data governance, system migrations, integrations, or automation.
-Familiarity with business intelligence and reporting tools.
-Knowledge of change-management and user-adoption practices.
Interested candidates should apply online at www.rlgbuilds.com
The Rudolph Libbe Companies, Inc. is an Equal Employment Opportunity Employer.

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