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Customer Relationship Management Operations Jobs in Ohio

Vaco by Highspring

CRM Data Specialist

Montgomery, OH · On-site

Vaco is hiring a CRM Data Specialist for an incredible direct-hire, hybrid opportunity in the Northern Cincinnati area. We''re seeking an early- to mid-career professional with approximately 1-5 ...

Purple Drive Technologies LLC

SAP CRM Consultant

Dublin, OH · On-site

$59.50 - $81.25/hr

SAP CRM Functional Consultant * 10+ years of hands-on experience in SAP CRM functional consulting , including implementation, enhancement, and production support projects. * Strong expertise in SAP ...

Vector Solutions

CRM Analytics Engineer

Cincinnati, OH · On-site

Salesforce & CRM Analytics Solutions * Design and implement CRMA applications, dashboards, lenses, analytical workflows, and reusable components that communicate KPIs and operational performance for ...

Ford Motor Company

Sr. Product Manager- CRM

Mason, OH

$119K - $157K/yr

Hands-on experience with Salesforce DevOps and quality practices (e.g., SFDX, Copado, Jenkins ... Define and execute a multi-year roadmap for the Salesforce CRM data ecosystem aligned to enterprise ...

Photon

Sr. CRM Engineer | Cleveland, OH

Cleveland, OH · On-site

$101K - $139K/yr

Own the applications and operational system tasks associated with the applications * Ensure ... Certifications in multiple CRM platforms is a plus * Familiarity with Marketing Leads management ...

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Customer Relationship Management Operations information

Is customer relationship management operations a good career?

Customer Relationship Management (CRM) operations is a viable career that involves managing customer data, improving client interactions, and supporting sales and marketing efforts. It often requires skills in CRM software, data analysis, and communication, with opportunities for advancement in various industries. The role can offer stable employment and growth potential for those with relevant technical and interpersonal skills.

What does a customer relationship management operations do?

A Customer Relationship Management (CRM) Operations role involves managing and optimizing CRM systems to improve customer interactions, data accuracy, and sales processes. It includes tasks such as data analysis, system maintenance, and coordinating with sales and marketing teams to enhance customer engagement and retention.
What are the most commonly searched types of Customer Relationship Management Operations jobs in Ohio? The most popular types of Customer Relationship Management Operations jobs in Ohio are:
What cities in Ohio are hiring for Customer Relationship Management Operations jobs? Cities in Ohio with the most Customer Relationship Management Operations job openings:
Customer Relationship Management Operations jobs near you

CRM Senior Solutions Analyst

Northwest Bank

Columbus, OH • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0258 Bellevue

Job Description

The CRM Solutions Analyst is a hybrid role that combines business analysis, platform administration, and solution delivery. This individual serves as the critical link between business stakeholders and technology execution-owning the end-to-end lifecycle of CRM enhancements from discovery through deployment.
Operating within the Enterprise Technology Program Management function, this role ensures CRM solutions are aligned to strategic objectives, scalable across the organization, and effectively adopted by the business.


Essential Functions
* Partner with business stakeholders to understand workflows, pain points, and user stories
* Translate business needs into functional and scalable CRM solutions
* Own solution design from concept through deployment and adoption
* Act as a trusted advisor-balancing business needs with platform capabilities
* Administer and configure CRM platform (e.g., Microsoft Dynamics or equivalent)
* Build and maintain objects, fields, automation, workflows, and user permissions
* Ensure system performance, usability, and scalability
* Support releases, enhancements, and production changes
* Analyze and execute CRM backlog
* Define user stories, acceptance criteria, and success metrics
* Partner with development teams across multiple vendors/environments
* Ensure data quality, consistency, and governance standards are upheld
* Maintain data structures that support reporting, forecasting, and analytics
* Execute on releases across stakeholders and delivery teams, ensuring dependencies in other systems are vetted
* Support adoption through training, documentation, and change management
* Lead Business Analysis, Quality Assurance and User Acceptance Testing (UAT)
* Develop dashboards and reporting to support business decision-making
* Continuously refine CRM capabilities to improve efficiency and outcomes
Additional Essential Functions
* Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
* Work as part of a team
* Work with on-site equipment
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Bachelor's Degree Business, Science or Technology
Work Experience
5 - 6 years CRM Administration
2 - 3 years Financial Services
5 - 6 years Information Technology Analyst
Licenses and Certifications
CRM Certification Upon Hire

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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