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Customer Relationship Management Operations Jobs

Solid understanding of customer service operations and CRM/contact center best practices. Strong communication, stakeholder management, and onsite leadership skills. Ability to create detailed ...

The ideal candidate is equal parts analytical and operational - comfortable working in CRM platforms to help build, QA, and report on campaigns, while also bringing a sharp eye to the data. Key ...

The Role As the CRM Manager for North America, you will own the local strategy and end-to-end execution across the US and Canada. Serving as a bridge between local impact and global excellence, you ...

This is an excellent opportunity for someone early in their digital career who wants more hands-on exposure to CRM operations and lifecycle management. This position requires exceptional attention to ...

CRM Specialist

San Francisco, CA · On-site

$73K - $115K/yr

The Role As a CRM Specialist at Air Apps, you will be responsible for managing and optimizing customer relationship management (CRM) systems and email marketing campaigns . You will work on drip ...

The Role As the CRM Manager for North America, you will own the local strategy and end-to-end execution across the US and Canada. Serving as a bridge between local impact and global excellence, you ...

$32.93 - $40.45/hr

The CRM Specialist will support the day to day operations of this growing department, including fostering relationships with our client base and providing the groundwork for our teams to efficiently ...

Position Title: CRM Coordinator Reports To: Sr. Manager of Ecommerce Classification: Exempt, Salaried Location: Main Office, Blue Ash [No contract-to-hire, no remote option, no sponsorship available]

What You Will Do Salesforce Administration & CRM Operations * Serve as the primary Salesforce support resource and day-to-day CRM administrator for the Commercial Sales organization. * Maintain and ...

GENERAL FUNCTION The CRM Data Analyst oversees the maintenance and optimization of the SAP Sales Cloud platform, ensuring data accuracy, system performance, and user support. This individual acts as ...

... Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues. • Develop training materials and provide training and support to the CRM ...

Rabatt auf Schmuck - profitiere von einer Bandbreite modernster Schmuckstucke sowie Uhren Dein Bereich der Selbstverwirklichung: * CRM (Klaviyo): * Planung und Umsetzung von E-Mail-Flows (Welcome ...

... customer service, and field operations across our construction-focused business. The ideal ... Champion CRM adoption across the organization through training, documentation, and change ...

Build and maintain reports and dashboards to support operational and performance tracking across teams. * Identify opportunities to reduce manual work and increase efficiency through CRM features and ...

You will work closely with our team to ensure our CRM is structured efficiently and supports our sales, marketing, and operational workflows. Responsibilities * Set up, optimize, and manage HubSpot ...

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Customer Relationship Management Operations information

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$29K

$57.4K

$98K

How much do customer relationship management operations jobs pay per year?

As of May 31, 2026, the average yearly pay for customer relationship management operations in the United States is $57,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $65,000.00 per year, depending on experience, location, and employer.
What cities are hiring for Customer Relationship Management Operations jobs? Cities with the most Customer Relationship Management Operations job openings:
What are the most commonly searched types of Customer Relationship Management Operations jobs? The most popular types of Customer Relationship Management Operations jobs are:
What states have the most Customer Relationship Management Operations jobs? States with the most job openings for Customer Relationship Management Operations jobs include:

Contractor

Posted 19 days ago


Job description

Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments.
Job Description
Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX.
Serve as the primary liaison between business users, technical teams, and vendors for CRM and contact center-related initiatives.
Drive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud, including SIP, IVR, and call routing.
Analyze business requirements and translate them into system design, workflow automation, and customer service logic.
Guide the configuration of workspaces, workflows, rules, and service queues in Oracle Service Cloud.
Oversee Genesys Architect flow designs, omnichannel setup, and telephony routing logic.
Troubleshoot system issues and support continuous improvement of CRM and contact center platforms.
Coordinate data synchronization between Oracle Service Cloud and other systems (e.g., ERP, Knowledge Base, Reporting).
Train and mentor client-side users and IT staff on new features, best practices, and incident management.
Ensure adherence to security, compliance, and data privacy requirements (e.g., GDPR, HIPAA)
Required Skills:-
5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).
3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.
Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication, stakeholder management, and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Experience managing projects in cross-functional enterprise environments
Preferred Skills:
Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).