Customer Relationship Management Operations Jobs in Missouri

CRM Operations

The Recruitment Correspondence Coordinator supports the planning, execution and maintenance of recruitment communications for the UMKC Office of Admissions. This position works in partnership with the Strategic Student Correspondence Recruitment Manager to implement targeted communications in Slate that support prospective student engagement, inquiry and application generation, yield, event participation and summer melt efforts.

Primary Duties and Responsibilities

1. Implement Recruitment Communication Campaigns

• Build, test and maintain recruitment communications in Slate.
• Support communication journeys for prospective, applied, admitted and confirmed students.
• Execute segmented and personalized email campaigns.
• Create and update communication content, links, deadlines and campaign materials.
• Design student-centered emails using Slate, HTML and CSS.

2. Support Enrollment Priorities and Strategic Outreach

• Develop communications that promote academic programs, scholarships, new programs and enrollment initiatives.
• Support targeted outreach to purchased names, academic units and priority student populations.
• Highlight UMKC differentiators, including specialty programs, signature opportunities and student support resources.
• Assist with communication efforts that generate student interest, inquiries and applications.

3. Support Events, Portals and Summer Melt Communications

• Create and maintain communications for recruitment, admitted student and yield events.
• Support event registration, reminders and follow-up messaging.
• Assist with portal content and student-facing updates.
• Develop confirmed student communications that encourage next-step completion and reduce summer melt.
• Coordinate messaging related to deadlines, enrollment steps, campus resources and student engagement opportunities.

4. Coordinate Communication Projects

• Manage assigned communication projects from request to completion.
• Organize campaign timelines, content, assets and documentation.
• Collaborate with Admissions staff, recruitment leadership, academic units and campus partners.
• Support timely communication updates related to institutional priorities and recruitment needs.

5. Support Quality Assurance and Performance Tracking

• Review communications for accuracy, formatting, personalization, links and accessibility.
• Test communications before launch to reduce errors and improve student experience.
• Track campaign performance, including open rates, click-through rates, inquiry activity and application trends.
• Recommend updates based on engagement data and campaign performance.

A Bachelor's degree or an equivalent combination of education and experience and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary

The anticipated hiring range for this position has been established as up to $55,000 annually.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: Salary Plan # 010
University Title: PRGM MGR II STUDNT SUPPRT SVCS
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

For best consideration, submit application materials by August 31, 2026. Applications will be accepted and reviewed until filled.

Employment visa sponsorship is not available for this position.

Success in this role may be measured by:

• Timely and accurate execution of recruitment communications in Slate.
• Increased engagement with targeted email campaigns.
• Improved support for purchased names, academic units, specialty programs and strategic initiatives.
• Stronger communication with admitted and confirmed students, including summer melt support.
• Improved event registration and attendance where applicable.
• Consistent quality assurance and reduced communication errors.
• Use of campaign data to support continuous improvement.

Kansas City offers the best of both worlds-a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.
UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital.
UMKC is proud to be "Kansas City's university," and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.