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Customer Relationship Management Operations Jobs in Florida

MarineMax

CRM Operations Specialist

Fort Lauderdale, FL · On-site

$49K - $65K/yr

Role Overview The CRM Operations Specialist is responsible for the day-to-day management, support, and continuous improvement of CRM systems for the MarineMax Superyacht Division, supporting Fraser ...

CIG COMPANIES SERVICES

CRM Manager

Orlando, FL

Oversee day-to-day CRM operations including configuration, workflows, automation, and performance optimization * Design and maintain scalable system architecture, including custom objects, fields ...

321 the Agency

CRM Specialist

Orlando, FL · On-site

Working across diverse industries and CRM platforms, you'll transform how our clients nurture leads, engage customers, and scale their revenue operations. This role combines technical expertise with ...

321 The Agency

CRM Specialist

Orlando, FL · On-site

Working across diverse industries and CRM platforms, you'll transform how our clients nurture leads, engage customers, and scale their revenue operations. This role combines technical expertise with ...

321 the Agency

CRM Specialist

Orlando, FL · On-site

Working across diverse industries and CRM platforms, you'll transform how our clients nurture leads, engage customers, and scale their revenue operations. This role combines technical expertise with ...

Refresco

CRM Administrator

Tampa, FL · On-site

Maintain day-to-day Salesforce operations, including user account management, permissions, and ... Strong understanding of CRM data structures, workflows, and automation tools * Experience ...

Jj

Manager, CRM & Loyalty

Jacksonville, FL

Operational Excellence * Ensure execution of CRM programs aligns with strategy through effective management of agency and execution partners. * Identify and address process inefficiencies to improve ...

Subway

Assistant Manager, CRM

Miami, FL

$69K - $80K/yr

Facilitate offer strategy for the CRM program: build the offer plan for each campaign window and recommend which offer constructs to deploy against which business goal (traffic, average check, visit ...

Vector Solutions

CRM Analytics Engineer

Tampa, FL · On-site

$105K - $130K/yr

Salesforce & CRM Analytics Solutions * Design and implement CRMA applications, dashboards, lenses, analytical workflows, and reusable components that communicate KPIs and operational performance for ...

AllSTEM Connections

CRM Analytics Analyst

Orlando, FL · On-site

$72K - $83K/yr

Job Title: CRM Analytics Analyst (Digital Marketing Data Infrastructure) Role Overview We are ... You will serve as a thought leader in marketing data operations, continuously optimizing data flows ...

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Customer Relationship Management Operations information

Is customer relationship management operations a good career?

Customer Relationship Management (CRM) operations is a viable career that involves managing customer data, improving client interactions, and supporting sales and marketing efforts. It often requires skills in CRM software, data analysis, and communication, with opportunities for advancement in various industries. The role can offer stable employment and growth potential for those with relevant technical and interpersonal skills.

What does a customer relationship management operations do?

A Customer Relationship Management (CRM) Operations role involves managing and optimizing CRM systems to improve customer interactions, data accuracy, and sales processes. It includes tasks such as data analysis, system maintenance, and coordinating with sales and marketing teams to enhance customer engagement and retention.
What are the most commonly searched types of Customer Relationship Management Operations jobs in Florida? The most popular types of Customer Relationship Management Operations jobs in Florida are:
What cities in Florida are hiring for Customer Relationship Management Operations jobs? Cities in Florida with the most Customer Relationship Management Operations job openings:
Customer Relationship Management Operations jobs near you

CRM Operations Specialist

Island Marine Center

Fort Lauderdale, FL

$49K - $65K/yr

Full-time

Re-posted 3 hours ago

Job description

Role Overview

The CRM Operations Specialist is responsible for the day-to-day management, support, and continuous improvement of CRM systems for the MarineMax Superyacht Division, supporting Fraser Yachts and Northrop & Johnson.

This role focuses primarily on user support, data integrity, system administration, and issue resolution within Microsoft Dynamics, while also supporting the ongoing transition to HubSpot.

The CRM Operations Specialist works closely with the CRM Manager, business users, and technical teams to ensure CRM systems and connected applications are reliable, accurate, and effectively supporting day-to-day operations.

This is a hands-on role, requiring direct interaction with users, troubleshooting system issues, managing support tickets, and maintaining CRM data quality. This role supports the CRM platform and its ecosystem of connected marketing technology tools, and includes coordination of smaller initiatives and issue resolution, including project management responsibilities aligned to these efforts.

Key Responsibilities

CRM Administration & User Support (≈50–60%)

  • Serve as a primary point of contact for CRM-related user support and questions
  • Manage and respond to helpdesk tickets, including troubleshooting issues and escalating when needed
  • Provide hands-on assistance and guidance to users on CRM processes and functionality
  • Conduct informal and formal user training sessions as needed
  • Support onboarding of new users and ensure proper system usage

Data Management & System Maintenance (≈25–30%)

  • Monitor CRM data to ensure accuracy, completeness, and consistency
  • Perform regular data audits and cleanups
  • Identify data quality issues early and implement corrective actions
  • Assist in maintaining CRM structure (fields, records, workflows in coordination with technical teams)
  • Support reporting needs (Power BI or CRM reporting tools where applicable)

Issue Coordination & System Improvement

  • Coordinate with internal teams and external vendors to resolve system issues and bugs
  • Escalate critical issues with clear context and follow through to resolution
  • Track recurring issues and help identify root causes and long-term solutions
  • Support small-scale system improvements and enhancements based on user feedback

CRM Migration Support (Secondary Responsibility)

  • Support ongoing migration from Microsoft Dynamics to HubSpot by:
    • Assisting with data validation and cleanup
    • Supporting user readiness and training
    • Helping identify process gaps and inconsistencies
  • Provide feedback from users to help improve the new system setup

Key Result Areas

  • Reliable and responsive CRM user support
  • High data accuracy and system integrity
  • Efficient resolution of CRM issues and support tickets
  • Improved user adoption and system usability
  • Reduced recurring issues through proactive identification and resolution
  • Smooth operational support during CRM migration

Required Qualifications

  • 2–5+ years of experience working with CRM systems (Microsoft Dynamics preferred)
  • Experience in user support, helpdesk environments, or system administration
  • Strong troubleshooting and problem-solving skills
  • Experience working with CRM data and maintaining data accuracy
  • Excellent communication and ability to work directly with business users
  • Highly organized with strong attention to detail

Preferred Qualifications

  • Experience with Microsoft Dynamics CRM
  • Experience with HubSpot CRM
  • Experience using or working with helpdesk/ticketing systems
  • Experience conducting user training or onboarding
  • Experience with Power BI or reporting tools
  • Experience working with external vendors or technical partners
  • Experience in the yachting, marine, or luxury services industry

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