Quality Improvement Plans Track and report on any active HTNA QIP's * Participate in QIP reviews, obtain actions, assign responses, and verify readiness prior to any updates * Report on OPEN QIP ...
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Quality Improvement Plans Track and report on any active HTNA QIP's * Participate in QIP reviews, obtain actions, assign responses, and verify readiness prior to any updates * Report on OPEN QIP ...
Job Summary The Advanced Molding Group Process Engineer is responsible for ensuring new injection molded parts and processes are optimized for production, generally using OEE (Overall Equipment ...
Job Summary The Advanced Molding Group Process Engineer is responsible for ensuring new injection molded parts and processes are optimized for production, generally using OEE (Overall Equipment ...
Extrusion Technician 1 - 1st shift
Milwaukee, WI · On-site
$18.50 - $23.50/hr
Job Summary Under the direction of the Extrusion Manager, the Extrusion Technician is responsible for overseeing the running of extruders on the shift, setting the dies, completing documentation, and ...
Extrusion Technician 1 - 1st shift
Milwaukee, WI · On-site
$18.50 - $23.50/hr
Job Summary Under the direction of the Extrusion Manager, the Extrusion Technician is responsible for overseeing the running of extruders on the shift, setting the dies, completing documentation, and ...
Maintenance Planner
Milwaukee, WI · On-site
Job Summary Under the direction of the Maintenance and Automation Manager, the Maintenance Planner is responsible for managing the CMMS (MP2) maintenance management system to ensure accurate ...
Maintenance Planner
Milwaukee, WI · On-site
Job Summary Under the direction of the Maintenance and Automation Manager, the Maintenance Planner is responsible for managing the CMMS (MP2) maintenance management system to ensure accurate ...
Job Summary Under the direction of the Vice President - Marketing, the Market Development Manager for Industrial Automation will lead strategic initiatives to expand HellermannTyton's presence in ...
Job Summary Under the direction of the Vice President - Marketing, the Market Development Manager for Industrial Automation will lead strategic initiatives to expand HellermannTyton's presence in ...
Job Summary Under the direction of the Production Shift Supervisor, the Automation Setup Technician is responsible for setting up automation in production cells, performing simple troubleshooting ...
Job Summary Under the direction of the Production Shift Supervisor, the Automation Setup Technician is responsible for setting up automation in production cells, performing simple troubleshooting ...
Job Summary: The Human Resources Business Partner (HRBP) serves as the primary onsite HR leader and trusted advisor for Good Hope and 87th Street manufacturing locations. Reporting to the Vice ...
Job Summary: The Human Resources Business Partner (HRBP) serves as the primary onsite HR leader and trusted advisor for Good Hope and 87th Street manufacturing locations. Reporting to the Vice ...
Job Summary Under the direction of the Director of Automation, the Automation Continuous Improvement Engineer is responsible for analyzing, developing, supporting, and documenting the ongoing ...
Job Summary Under the direction of the Director of Automation, the Automation Continuous Improvement Engineer is responsible for analyzing, developing, supporting, and documenting the ongoing ...
Tool Mold Maker
Milwaukee, WI · On-site
What You Will Do: The Toolmaker/Moldmaker is responsible for working with the lead mold maker to build new tooling per CAD or detailed prints, evaluate, maintain, and repair existing molds and ...
Tool Mold Maker
Milwaukee, WI · On-site
What You Will Do: The Toolmaker/Moldmaker is responsible for working with the lead mold maker to build new tooling per CAD or detailed prints, evaluate, maintain, and repair existing molds and ...
Extrusion Technician 1 - 2nd shift
$18.50 - $23.50/hr
Job Summary Under the direction of the Extrusion Manager, the Extrusion Technician is responsible for overseeing the running of extruders on the shift, setting the dies, completing documentation, and ...
Extrusion Technician 1 - 2nd shift
$18.50 - $23.50/hr
Job Summary Under the direction of the Extrusion Manager, the Extrusion Technician is responsible for overseeing the running of extruders on the shift, setting the dies, completing documentation, and ...
Shift Opportunities Available We are currently hiring across all shifts!! * 1st Shift: 7 AM - 3 PM * 2nd Shift: 3 PM - 11 PM (+ $1/hour shift differential) * 3rd Shift: 11 PM - 7 AM (+ $2/hour shift ...
Shift Opportunities Available We are currently hiring across all shifts!! * 1st Shift: 7 AM - 3 PM * 2nd Shift: 3 PM - 11 PM (+ $1/hour shift differential) * 3rd Shift: 11 PM - 7 AM (+ $2/hour shift ...
Manufacturing Industrial Engineer
$72.70K - $95.40K/yr
Job Summary: The Manufacturing Industrial Engineer I is responsible for providing manufacturing cost estimates to Product Management. This Engineer is responsible for creating and maintaining bills ...
Manufacturing Industrial Engineer
$72.70K - $95.40K/yr
Job Summary: The Manufacturing Industrial Engineer I is responsible for providing manufacturing cost estimates to Product Management. This Engineer is responsible for creating and maintaining bills ...
Shift Opportunities Available We are currently hiring across all shifts!! * 1st Shift: 7 AM - 3 PM * 2nd Shift: 3 PM - 11 PM (+ $1/hour shift differential) * 3rd Shift: 11 PM - 7 AM (+ $2/hour shift ...
Shift Opportunities Available We are currently hiring across all shifts!! * 1st Shift: 7 AM - 3 PM * 2nd Shift: 3 PM - 11 PM (+ $1/hour shift differential) * 3rd Shift: 11 PM - 7 AM (+ $2/hour shift ...
Job Summary Under the direction of the Mold Maintenance Supervisor, the Mold Maintenance Techs are responsible for evaluating, maintaining and repairing of molds. Also completing all necessary mold ...
Job Summary Under the direction of the Mold Maintenance Supervisor, the Mold Maintenance Techs are responsible for evaluating, maintaining and repairing of molds. Also completing all necessary mold ...
AI Program Manager
Milwaukee, WI · On-site
Job Summary HellermannTyton North America (HT NA) is accelerating the use of Artificial Intelligence to unlock capacity, improve quality, and fuel growth across North America. As the AI Program ...
AI Program Manager
Milwaukee, WI · On-site
Job Summary HellermannTyton North America (HT NA) is accelerating the use of Artificial Intelligence to unlock capacity, improve quality, and fuel growth across North America. As the AI Program ...
Job Summary Under the direction of the Maintenance Supervisor and Maintenance Leads, the Maintenance Technician 2 is responsible for all phases of maintenance including PM/PDM, PLC, electrical ...
Job Summary Under the direction of the Maintenance Supervisor and Maintenance Leads, the Maintenance Technician 2 is responsible for all phases of maintenance including PM/PDM, PLC, electrical ...
Preferred Location(s): Dallas (TX), Houston (TX), El Paso (TX), Austin (TX), Denver (CO), Phoenix (AZ), Las Vegas (NV), Salt Lake City (UT), San Diego (CA), Los Angeles (CA), Bay Area CA), Portland ...
Preferred Location(s): Dallas (TX), Houston (TX), El Paso (TX), Austin (TX), Denver (CO), Phoenix (AZ), Las Vegas (NV), Salt Lake City (UT), San Diego (CA), Los Angeles (CA), Bay Area CA), Portland ...
Extrusion Technician 1 - 2nd shift
Milwaukee, WI · On-site
$18.50 - $23.50/hr
Job Summary Under the direction of the Extrusion Manager, the Extrusion Technician is responsible for overseeing the running of extruders on the shift, setting the dies, completing documentation, and ...
Extrusion Technician 1 - 2nd shift
Milwaukee, WI · On-site
$18.50 - $23.50/hr
Job Summary Under the direction of the Extrusion Manager, the Extrusion Technician is responsible for overseeing the running of extruders on the shift, setting the dies, completing documentation, and ...
Job Summary Under the direction of the Mold Manufacturing Manager, the AMG Tooling Engineer is responsible for ensuring higher-risk injection molding projects, from quote through PPAP, are optimized ...
Job Summary Under the direction of the Mold Manufacturing Manager, the AMG Tooling Engineer is responsible for ensuring higher-risk injection molding projects, from quote through PPAP, are optimized ...
Extrusion Technician 1 - 2nd shift
Milwaukee, WI · On-site
$18.50 - $23.50/hr
Job Summary Under the direction of the Extrusion Manager, the Extrusion Technician is responsible for overseeing the running of extruders on the shift, setting the dies, completing documentation, and ...
Extrusion Technician 1 - 2nd shift
Milwaukee, WI · On-site
$18.50 - $23.50/hr
Job Summary Under the direction of the Extrusion Manager, the Extrusion Technician is responsible for overseeing the running of extruders on the shift, setting the dies, completing documentation, and ...
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Posted 25 days ago
Job description
Job Summary
Under the direction of the direction of the Director of Quality, the Quality Resolution Specialist, Electrical Market is responsible for effectively handling and reporting on customer issues impacting quality. Quality Resolution Specialist, Electrical Market will serve our team with internal and external inquiries across the Electrical side of the business. Quality Resolution Specialist, Electrical Market is responsible for their assigned accounts.
Essential Functions:
- Customer Complaint Management Effectively manage customer complaints from the non-automotive market
- Receive, log, follow-up, close, and obtain customer feedback around our support services
- Obtain necessary "internal" support to resolve the customers concern
- Emergency Response Actions (ERA), Return Good Authorization (RGA), Credit for bad product
- Facilitate and confirm the containment of the customer complaint
- Document corrective actions taken
- Customer Complaint Reporting Communicate complaint activities to the non-autotive market concerned parties
- Pareto concerns, products, customer and other catagories
- Track concern type issues, repeat occurances, and customer activity
- Submit corrective actions reports to customer
- Performance Monitoring Track and report on the effectiveness of the non-automative market complaint handling process
- Timeliness and quality of service vs customer expectations,
- Obtain data from actual complaint activities, internal interested parties, and general customer inquiries \
- Cost Of Poor Quality (COPQ) Tracking - Voice Of the Customer (VOC) Catagorize, collect, and report on non-automative complaint impacts on COPQ (returns, credits, etc.)
- Quality Improvement Plans Track and report on any active HTNA QIP's
- Participate in QIP reviews, obtain actions, assign responses, and verify readiness prior to any updates
- Report on OPEN QIP's their scope, stage, and status
- Return Authorization / Credit Support Perform RGA and Credit functions for unaligned customers of the Automotive complaint process
- Receive requests, write, and communicate RGA / Credit requests (MTY, GDL, General, etc.)
- Document Control Administration
- Manage user access, review cycles, and internal system requirments
- Collect and report on system performance (users, changes, access, etc.)
Other Functions
- Monitor issue resolution lead times and expedite tasks.
- Development of strategies to increase the quality and efficiency of customer support.
- Provide feedback regarding complaints and related questions with all relevant areas of the company to ensure customer satisfaction as needed.
- Communication Proficiency (talk, write, listen, and resolve)
What You'll Bring
- High school degree or equivalent required.
- Bachelor's degree preferred in a related field and a minimum of 5 years experience in Customer facing proccesses
- Detail oriented with ability to think strategically and coach others to achieve results in a positive manner.
- Proven effectiveness as a team player and leader.
- High level of competency in written/verbal communication, project management, analytics, problem solving, and goal setting.
- Interpersonal skills to maintain a professional and exemplary demeanor toward work, customers and associates at all levels of the company including conflict resolution.
- Excellent time management skills and ability to multi-task and prioritize work. Proficiency in MS Office with expertise in Microsoft Word, PowerPoint and Excel.
- Working knowledge of ERP, CRM, and Quality Management System. Ability to analyze and revise operating practices to improve efficiency.
- Available to work flexible hours to cover required business hours. Additional hours as required meeting customer needs.
Rev. 4.17.2025