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60 Htna Jobs Hiring Near You

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Quality Resolution Specialist

Milwaukee, WI · On-site

Quality Improvement Plans Track and report on any active HTNA QIP's * Participate in QIP reviews, obtain actions, assign responses, and verify readiness prior to any updates * Report on OPEN QIP ...

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Extrusion Technician 1 - 1st shift

Milwaukee, WI

$18.50 - $23.50/hr

Job Summary Under the direction of the Extrusion Manager, the Extrusion Technician is responsible for overseeing the running of extruders on the shift, setting the dies, completing documentation, and ...

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Customer Service Specialist II

Milwaukee, WI · Hybrid

$17.50 - $23.25/hr

Job Summary Under the direction of the Customer Service Manager or Supervisor as assigned, the Customer Service Specialist II is responsible for representing HellermannTyton by serving our customers.

htna

Human Resources Business Partner

Milwaukee, WI

Job Summary: The Human Resources Business Partner (HRBP) serves as the primary onsite HR leader and trusted advisor for Good Hope and 87th Street manufacturing locations. Reporting to the Vice ...

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Automation Set-Up Technician - 3rd shift

Milwaukee, WI · On-site

$40K/yr

Job Summary Under the direction of the Production Shift Supervisor, the Automation Setup Technician is responsible for setting up automation in production cells, performing simple troubleshooting ...

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Processing Technician 2 - 3rd

Milwaukee, WI · On-site

Shift Opportunities Available We are currently hiring across all shifts!! * 1st Shift: 7 AM - 3 PM * 2nd Shift: 3 PM - 11 PM (+ $1/hour shift differential) * 3rd Shift: 11 PM - 7 AM (+ $2/hour shift ...

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Manufacturing Engineer

Milwaukee, WI · On-site

$69K - $89K/yr

Job Summary The Manufacturing Engineer is responsible for driving continuous improvement efforts on the manufacturing floor for HellermannTyton. This role is responsible for analyzing current ...

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Extrusion Technician 1 - 2nd shift

Milwaukee, WI

$18.50 - $23.50/hr

Job Summary Under the direction of the Extrusion Manager, the Extrusion Technician is responsible for overseeing the running of extruders on the shift, setting the dies, completing documentation, and ...

htna

AMG Tooling Engineer

Milwaukee, WI · On-site

Job Summary Under the direction of the Mold Manufacturing Manager, the AMG Tooling Engineer is responsible for ensuring higher-risk injection molding projects, from quote through PPAP, are optimized ...

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Processing Technician 2 - 2nd

Milwaukee, WI · On-site

Shift Opportunities Available We are currently hiring across all shifts!! * 1st Shift: 7 AM - 3 PM * 2nd Shift: 3 PM - 11 PM (+ $1/hour shift differential) * 3rd Shift: 11 PM - 7 AM (+ $2/hour shift ...

htna

Automation Assembly Technician

Milwaukee, WI · On-site

$43K/yr

Job Summary Under direction of the Director of Automation, the Automation Assembly Technician is responsible for building, start-up, debug and run off of all electro/mechanical and pneumatic machine ...

htna

Set-Up Technician - 1st

Milwaukee, WI · On-site

$18.50 - $23/hr

Job Summary Under the direction of the Lead Manufacturing Supervisor, the Set-Up Technician is responsible for using tools & overhead cranes to complete mold changes, rehangs, as well as pull molds ...

htna

Senior Project Engineer

Milwaukee, WI · On-site

$102K - $133K/yr

Job Summary: The Senior Project Engineer will A) act as an injection molding technical expert helping the product development teams get higher-risk projects done, and B) troubleshoot current projects.

htna

Technical Analyst - IT

Milwaukee, WI · Hybrid

Job Summary: The Technical Analyst - IT is the liaison between the business unit and IT architects, systems, and support functions. This position is responsible for translating business requirements ...

htna

Extrusion Technician 1 - 2nd shift

Milwaukee, WI

$18.50 - $23.50/hr

Job Summary Under the direction of the Extrusion Manager, the Extrusion Technician is responsible for overseeing the running of extruders on the shift, setting the dies, completing documentation, and ...

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Quality Resolution Specialist

htna

Milwaukee, WI • On-site

Other

Posted 16 days ago

Job description

Job Summary

Under the direction of the direction of the Director of Quality, the Quality Resolution Specialist, Electrical Market is responsible for effectively handling and reporting on customer issues impacting quality.  Quality Resolution Specialist, Electrical Market will serve our team with internal and external inquiries across the Electrical side of the business.  Quality Resolution Specialist, Electrical Market is responsible for their assigned accounts.

Essential Functions:

  1. Customer Complaint Management Effectively manage customer complaints from the non-automotive market
    1. Receive, log, follow-up, close, and obtain customer feedback around our support services
    2. Obtain necessary "internal" support to resolve the customers concern
      1. Emergency Response Actions (ERA), Return Good Authorization (RGA), Credit for bad product
      2. Facilitate and confirm the containment of the customer complaint
      3. Document corrective actions taken
  2. Customer Complaint Reporting Communicate complaint activities to the non-autotive market concerned parties
    1. Pareto concerns, products, customer and other catagories
    2. Track concern type issues, repeat occurances, and customer activity
    3. Submit corrective actions reports to customer
  3. Performance Monitoring Track and report on the effectiveness of the non-automative market complaint handling process
    1. Timeliness and quality of service vs customer expectations,
    2. Obtain data from actual complaint activities, internal interested parties, and general customer inquiries \
  4. Cost Of Poor Quality (COPQ) Tracking - Voice Of the Customer (VOC) Catagorize, collect, and report on non-automative complaint impacts on COPQ (returns, credits, etc.)
  5. Quality Improvement Plans Track and report on any active HTNA QIP's
    1. Participate in QIP reviews, obtain actions, assign responses, and verify readiness prior to any updates
    2. Report on OPEN QIP's their scope, stage, and status
  6. Return Authorization / Credit Support Perform RGA and Credit functions for unaligned customers of the Automotive complaint process
    1. Receive requests, write, and communicate RGA / Credit requests (MTY, GDL, General, etc.)
  7. Document Control Administration
    1. Manage user access, review cycles, and internal system requirments
    2. Collect and report on system performance (users, changes, access, etc.)

Other Functions

  • Monitor issue resolution lead times and expedite tasks.
  • Development of strategies to increase the quality and efficiency of customer support.
  • Provide feedback regarding complaints and related questions with all relevant areas of the company to ensure customer satisfaction as needed.
  • Communication Proficiency (talk, write, listen, and resolve)

What You'll Bring

  • High school degree or equivalent required.
  • Bachelor's degree preferred in a related field and a minimum of 5 years experience in Customer facing proccesses
  • Detail oriented with ability to think strategically and coach others to achieve results in a positive manner.
  • Proven effectiveness as a team player and leader.
  • High level of competency in written/verbal communication, project management, analytics, problem solving, and goal setting.
  • Interpersonal skills to maintain a professional and exemplary demeanor toward work, customers and associates at all levels of the company including conflict resolution.
  • Excellent time management skills and ability to multi-task and prioritize work. Proficiency in MS Office with expertise in Microsoft Word, PowerPoint and Excel.
  • Working knowledge of ERP, CRM, and Quality Management System. Ability to analyze and revise operating practices to improve efficiency.
  • Available to work flexible hours to cover required business hours. Additional hours as required meeting customer needs.

Rev. 4.17.2025

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