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Customer Relationship Management Operations Manager Jobs

NGA Group Inc

MS CRM

Washington, DC · On-site

... CRM developments Qualifications Additional Information All your information will be kept confidential according to EEO guidelines.

Stellantis

CRM Brand Marketing Manager

Auburn Hills, MI · On-site

The CRM Brand Communications is responsible for successful project management and implementation of ... Manage day-to-day operational aspects of multiple concurrent projects for dynamic data-driven ...

Vkore Solutions

Oracle CRM Lead

San Jose, CA · On-site

Solid understanding of customer service operations and CRM/contact center best practices. * Strong communication, stakeholder management, and onsite leadership skills. * Ability to create detailed ...

City of New York

CRM Developer

Manhattan, NY

... security, and reduce operational and project delivery risk. Responsibilities will include ... MANAGER (NO - 8298A Qualifications 1. A baccalaureate degree from an accredited college including ...

bet365

CRM Lead, Gaming

Denver, CO · Hybrid

As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive customer engagement, retention and loyalty for our online casino product. You will be a key member ...

Sonsoft Inc

Microsoft Dynamics CRM

Redmond, WA

Minimum one project in CRM 2015 or CRM 2016 version experience. Should have experience working with CRM plugins, Javascript and workflows. Should have knowledge on integration with CRM like ...

Sonsoft Inc

Microsoft Dynamics CRM

Redmond, WA

Minimum one project in CRM 2015 or CRM 2016 version experience. Should have experience working with CRM plugins, Javascript and workflows. Should have knowledge on integration with CRM like ...

Independencepetgroup

... Manager, this role helps deliver targeted, datadriven communications that deepen customer engagement, improve retention, and drive measurable business outcomes. Key Responsibilities CRM Operations ...

Cushman & Wakefield

Operations Manager

Nashville, TN · Hybrid

Job Title Operations Manager Summary The Operations Manager for the Nashville, Tennessee office is ... Promote CRM adoption and ensure data accuracy for pipeline and revenue reporting. * Ensure ...

City of New York

Senior CRM Developer

Manhattan, NY · On-site

The CRM Developer will collaborate with senior Technology staff, business analysts, and product owners to deliver secure, scalable, and maintainable solutions that improve operational efficiency and ...

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Customer Relationship Management Operations Manager information

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$29K

$57.4K

$98K

How much do customer relationship management operations manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for customer relationship management operations manager in the United States is $57,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What does a CRM operations manager do?

A CRM operations manager oversees the implementation, maintenance, and optimization of customer relationship management systems to improve customer engagement and retention. They analyze data, coordinate with sales and marketing teams, and ensure the CRM tools support business goals, often using platforms like Salesforce or HubSpot. Strong analytical skills and knowledge of CRM software are essential for this role.

What is a CRM salary?

A Customer Relationship Management (CRM) Operations Manager's salary varies based on experience, location, and industry, but typically ranges from $70,000 to $120,000 annually in the United States. Salaries may increase with certifications in CRM software like Salesforce or HubSpot and experience managing large teams or complex systems.

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

Is being an RM a stressful job?

A Customer Relationship Management Operations Manager role can be stressful due to managing client expectations, coordinating teams, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially during peak periods or when addressing customer issues.

What are the 7 C's of CRM?

The 7 C's of CRM are a framework for effective customer relationship management, including Clarity, Consistency, Credibility, Competence, Caring, Convenience, and Communication. As a Customer Relationship Management Operations Manager, understanding these principles helps in designing strategies that foster customer trust and loyalty through clear and reliable interactions.
More about Customer Relationship Management Operations Manager jobs
What cities are hiring for Customer Relationship Management Operations Manager jobs? Cities with the most Customer Relationship Management Operations Manager job openings:
What states have the most Customer Relationship Management Operations Manager jobs? States with the most job openings for Customer Relationship Management Operations Manager jobs include:
What job categories do people searching Customer Relationship Management Operations Manager jobs look for? The top searched job categories for Customer Relationship Management Operations Manager jobs are:
Customer Relationship Management Operations Manager jobs near you
Infographic showing various Customer Relationship Management Operations Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,383 per year, or $27.6 per hour.
Dynamics CRM Administrator

Dynamics CRM Administrator

ASC Engineered Solutions

Chicago, IL • On-site

$80K - $120K/yr

Full-time

Posted 16 days ago

ASC Engineered Solutions rating

6.0

Company rating: 6.0 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

ASC Engineered Solutions is seeking a Dynamics 365 CRM Administrator to support, configure, and continuously improve our CRM environment. This role will be responsible for day-to-day CRM administration, user support, data quality, training enablement, vendor coordination, and delivery of small to medium CRM enhancements. The ideal candidate is hands-on in Dynamics 365 Sales, understands CRM process design, and can work directly with sales, IT, and external partners to improve system usability and adoption.
  • Configure and maintain Dynamics 365 Sales, including forms, fields, views, dashboards, business rules, calculated fields, and basic process automation. 
  • Support CRM data quality through duplicate detection, record merging, field cleanup, ownership correction, bulk updates, and hygiene reporting. 
  • Assist with account, contact, opportunity, quote, lead, activity, and project-related CRM processes. 
  • Support CRM training by preparing walkthroughs, process documentation, and training materials including within our digital adoption platform. 
  • Provide day-to-day CRM support for users, including troubleshooting, process questions, and adoption support. 
  • Coordinate with internal IT and external CRM vendors to execute enhancements, resolve issues, and validate completed work. 
  • Perform testing for configuration changes, vendor deliverables, bug fixes, and new functionality before release. 
  • Maintain documentation for CRM processes, field definitions, configuration changes, and release notes. 
  • Help manage CRM backlog items, priorities, timelines, and follow-ups. 
  • Identify opportunities to simplify CRM workflows, improve user experience, and reduce manual work.
  • 4+ years of CRM administration within Dynamics 365 Sales and Dataverse. 
  • Experience configuring CRM forms, fields, views, dashboards, business rules, calculated fields, and security settings. 
  • Strong understanding of CRM data structures, record ownership, duplicate management, and data cleanup. 
  • Experience with Power Automate, Power BI, Excel, Power Platform. 
  • Experience with ERP/customer master data, quoting, CPQ and data integrations. 
  • Microsoft Dynamics 365 or Power Platform certifications.  

The base salary range for this position is $80,000.00 - $120,000.00 USD annually*.
*The salary range for this position reflects a reasonable estimate of the range of compensation for this role. ASC Engineered Solutions' philosophy on compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

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