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Customer Relationship Management Operations Manager Jobs

GQG Partners

CRM Solutions Manager

This role will enable operational efficiencies, deliver actionable insights, and support strategic ... Oversee Salesforce.com CRM management, ensuring data integrity, consistency, and optimal ...

COMPASSUS

CRM Administrator

Brentwood, TN · On-site

Compassus Job Summary The Customer Relationship Management Administrator is the primary owner of the company's Customer Relationship Management platform and integrated business intelligence tools.

ZS

CRM Architecture Manager

Manhattan, NY · On-site

$190K - $217K/yr

Develop CRM assets, accelerators, and best practices for client engagements. * Provide strategic guidance on Veeva CRM solutions. * Collaborate with C-suite and senior stakeholders to define CRM ...

Workhorse

CRM Sales Operations Analyst

Wixom, MI

What You Will Do Salesforce Administration & CRM Operations * Serve as the primary Salesforce support resource and day-to-day CRM administrator for the Commercial Sales organization. * Maintain and ...

New

Creighton University

CRM Developer

Omaha, NE · On-site

The CRM Developer is responsible for designing, developing, implementing, and supporting delivered and customized solutions within Creighton University's CRM (Salesforce) platform. The CRM Developer ...

Albertsons

CRM Marketing Manager

Pleasanton, CA · Hybrid

$105K - $143.80K/yr

The CRM Marketing Manager will collaborate with cross-functional teams in a matrix organization to optimize the customer journey, ensuring a seamless, personalized experience across all touchpoints.

Jenson USA

CRM Marketing Manager

Riverside, CA · On-site +1

$60K - $80K/yr

Title: CRM Marketing Manager Department: Marketing Reports To: VP, Marketing Hours Required: Full-time, Exempt Location : Hybrid or Remote* *California, Oregon, Utah and Minnesota residents only.

Sonsoft Inc

Siebel CRM

Milwaukee, WI

Actively understands emerging business trends in Service business and able to interact with clients and industry peers and provide appropriate inputs for CRM projects * Anticipate customer needs ...

KSL Resorts

CRM Specialist

$65K - $85K/yr

Hands-on experience building automated email journeys in a major CRM or ESP platform (experience with Inntopia, Cendyn, Revinate, Salesforce Marketing Cloud, Klaviyo, or similar is a plus) * Strong ...

Sonsoft Inc

Siebel CRM

Milwaukee, WI

Actively understands emerging business trends in Service business and able to interact with clients and industry peers and provide appropriate inputs for CRM projects * Anticipate customer needs ...

AEG

CRM Lifecyle & Retention Manager

Manhattan, NY · On-site

$100K - $130K/yr

... Operational Excellence • Templatize and systematize email and SMS design to improve speed ... CRM channels • Continuously test and optimize messaging, timing, and creative formats through A/B ...

iHerb

CRM Program Lead

Pasadena, CA

... Manager to own key marketing channels and programs that drive engagement, retention, and lifetime ... The ideal candidate thrives in both strategy and operations: they can identify growth opportunities ...

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How much do customer relationship management operations manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer relationship management operations manager in the United States is $57,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

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CRM Solutions Manager

CRM Solutions Manager

GQG Partners

Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

ABOUT GQG PARTNERS
GQG Partners is an investment boutique which is a wholly owned subsidiary of a majority employee-owned company listed on the Australian Securities Exchange (ASX: GQG). The firm manages global and emerging market equities for institutions, advisors, and individuals worldwide. The company is headquartered in Ft. Lauderdale FL, with offices in New York, Seattle, London, Sydney, and Abu Dhabi. GQG Partners manages more than US $162.5 billion in client assets as of March 31, 2026 and employs approximately 240 associates worldwide.
GQG is passionate about investing and strives for the highest levels of excellence in a competitive industry. It is our responsibility to help investors secure their financial future and we are honored that our clients entrust us with their financial capital. We endeavor to create a business that is closely aligned with our clients' financial interests. And we strive for success at all levels of our organization through a commitment to independent thinking, continual growth, cultural integrity, and a deep knowledge of the markets.
BENEFIT OFFERINGS
  • Generous medical, dental, and vision plans
  • Paid and voluntary supplemental life insurance
  • Healthcare spending account, flexible spending accounts, and transit benefit options
  • Paid sick and personal time off, Parental Leave, and paid disability benefits
  • Employee Assistance Program (EAP)
  • 401K matching with immediate vesting

ABOUT THE POSITION
Job Title: CRM Solutions Manager
Employment Type: Exempt - FT
Location: United States - Remote (occasional travel required)
The CRM Solutions Manager will play a vital role in supporting GQG's Global Distribution team by bridging the gap between technical expertise and the solution requirements which meet the challenges of the business head on. This individual will have deep technical knowledge of Salesforce.com and associated technologies, combined with a strong understanding of the asset management industry.
The role will focus on optimizing the Distribution technology ecosystem, managing CRM and other systems, and translating business needs into scalable, innovative, and data-driven solutions. This role will enable operational efficiencies, deliver actionable insights, and support strategic decision-making while ensuring alignment with regulatory and compliance requirements. The ideal candidate will be a hands-on leader who thrives in a collaborative, fast-paced environment and can work independently or within a small, high-impact team.
KEY RESPONSIBILITIES
  • Oversee Salesforce.com CRM management, ensuring data integrity, consistency, and optimal utilization across the Distribution team and broader organization.
  • Translate complex business requirements into scalable Salesforce solutions while aligning with industry best practices and opportunities for cutting edge innovation.
  • Develop and implement policies, procedures, and best practices to optimize CRM usage and enhance Distribution processes and efficiencies.
  • Design, develop, test, and deploy high-quality Salesforce solutions, leveraging tools such as declarative programming, Flows, Apex, Visualforce, and Lightning Web Components.
  • Evaluate and manage the sales technology stack, including Salesforce and other enablement tools, ensuring alignment with the evolving needs of the Distribution team and broader business objectives.
  • Manage integrations between Salesforce and other enterprise systems, utilizing APIs, ETL processes, and platform solutions to enhance business processes and user experiences.
  • Monitor and analyze Distribution performance metrics, providing actionable insights, reports, and recommendations to Distribution leadership and senior management.
  • Contribute to Distribution enablement and analytics functions, including process optimization and support for strategic decision making through queries and reporting.
  • Collaborate with stakeholders across departments (e.g., Marketing, Operations, Legal, Finance, IT) to align sales strategies and initiatives with broader organizational goals.
  • Provide technical leadership, mentorship, and guidance to administrators and junior team members, fostering continuous improvement, professional development, and team success.

QUALIFICATIONS
  • Bachelor's degree in Business Administration, Computer Science, Information Technology, Finance, or a related field; Master's degree preferred.
  • Certified Salesforce Admin, Platform App Builder, Application Architect, or other relevant certifications are strongly preferred.
  • Minimum of 5 years of experience in Salesforce administration or development, with at least 3 years in solutions delivery role.
  • Proven ability to design and implement scalable Salesforce solutions using advanced development technologies such as Flows, Apex, Visualforce, and Lightning Web Components.
  • Demonstrated experience in integrating Salesforce with other enterprise systems and managing sales technology stacks.
  • Demonstrated understanding of the asset management or financial services industry, ideally specific experience within Distribution and / or Marketing functions
  • Strong analytical skills and the ability to translate data into actionable insights.
  • Excellent communication and interpersonal skills, with the ability to engage technical and non-technical stakeholders effectively.
  • Ability to prioritize and manage multiple projects in a fast-paced, dynamic environment while maintaining attention to detail and meeting deadlines.
  • Adaptable team member able to contribute both within assigned responsibilities and broadly in response to strategic and tactical imperatives of the firm.
GQG Partners LLC is an Equal Opportunity Employer and will not engage in unlawful discrimination on any basis prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, social and recreational activities and termination.
For moreinformation about equal employment opportunity, please click here for "EEO is the Law." GQG Partners LLC may participate in E-Verify,please view the following links for details in English and Spanish. Forinformation regarding your Right to Work, click here for details in English and Spanish.
Please refer to our Applicant Privacy Notice for important privacy disclosures.

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