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Customer Relationship Management Operations Manager Jobs in Rochester, MI

Schoolcraft College

CRM Operations On-Call

Livonia, MI · On-site

$17 - $19/hr

Posting Details Position Information Job Title CRM Operations On-Call Job Summary This position will work with data clean-up, processing and documenting data, as well as document review. PLEASE NOTE:

Workhorse

CRM Sales Operations Analyst

Wixom, MI

What You Will Do Salesforce Administration & CRM Operations * Serve as the primary Salesforce support resource and day-to-day CRM administrator for the Commercial Sales organization. * Maintain and ...

Workhorse

CRM Sales Operations Analyst

Wixom, MI · On-site

What You Will Do Salesforce Administration & CRM Operations * Serve as the primary Salesforce support resource and day-to-day CRM administrator for the Commercial Sales organization. * Maintain and ...

Stellantis

CRM Brand Marketing Manager

Auburn Hills, MI · On-site

The CRM Brand Communications is responsible for successful project management and implementation of ... Manage day-to-day operational aspects of multiple concurrent projects for dynamic data-driven ...

TekWissen

Microsoft Dynamics CRM Architect

Detroit, MI · On-site

Microsoft Dynamics CRM Architect Location : Lansing, MI Duration : 10 Months CRM Architect with 10+ ... to a project manager. This position is an important component within the implementation team.

blueStone

MS Dynamics CRM Developer

Detroit, MI · Remote

... Manager of CRM Systems and plays a role in the support of their existing campaign management system providing guidance and expertise to less experienced developers. The purpose of the Dynamics CRM ...

Brkthru

Software Developer, CRM

Southfield, MI · On-site

... operations and client delivery. Serving as the subject matter expert for our CRM platform (Zoho ... the Software Developer, CRM translates evolving business needs into sustainable technical solutions ...

RiseIT Solutions

Dynamics 365 CRM Developer

Detroit, MI · On-site

$60/hr

Title: Dynamics 365 CRM Developer Location: Detroit, MI 48126 (100% On Site) Type: Contract Rate: $60 per hour Education: Bachelor's Degree Position Duties: The Sr. Developer as a member of the ...

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All JobsCustomer Relationship Management Operations Manager JobsCustomer Relationship Management Operations Manager Jobs in Rochester, MI

Customer Relationship Management Operations Manager information

See Rochester, MI salary details

$26.7K

$52.8K

$90.2K

How much do customer relationship management operations manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for customer relationship management operations manager in Rochester, MI is $52,819.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $59,800.00 per year, depending on experience, location, and employer.

What does a CRM operations manager do?

A CRM operations manager oversees the implementation, maintenance, and optimization of customer relationship management systems to improve customer engagement and retention. They analyze data, coordinate with sales and marketing teams, and ensure the CRM tools support business goals, often using platforms like Salesforce or HubSpot. Strong analytical skills and knowledge of CRM software are essential for this role.

What is a CRM salary?

A Customer Relationship Management (CRM) Operations Manager's salary varies based on experience, location, and industry, but typically ranges from $70,000 to $120,000 annually in the United States. Salaries may increase with certifications in CRM software like Salesforce or HubSpot and experience managing large teams or complex systems.

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

Is being an RM a stressful job?

A Customer Relationship Management Operations Manager role can be stressful due to managing client expectations, coordinating teams, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially during peak periods or when addressing customer issues.

What are the 7 C's of CRM?

The 7 C's of CRM are a framework for effective customer relationship management, including Clarity, Consistency, Credibility, Competence, Caring, Convenience, and Communication. As a Customer Relationship Management Operations Manager, understanding these principles helps in designing strategies that foster customer trust and loyalty through clear and reliable interactions.
What are popular job titles related to Customer Relationship Management Operations Manager jobs in Rochester, MI? For Customer Relationship Management Operations Manager jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Customer Relationship Management Operations Manager jobs in Rochester, MI look for? The top searched job categories for Customer Relationship Management Operations Manager jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Customer Relationship Management Operations Manager jobs? Cities near Rochester, MI with the most Customer Relationship Management Operations Manager job openings:
Customer Relationship Management Operations Manager jobs near you
Infographic showing various Customer Relationship Management Operations Manager job openings in Rochester, MI as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,819 per year, or $25.4 per hour.

CRM Operations Manager

Conclusive Marketing

Detroit, MI • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 26 days ago

Job description

The CRM Operations Manager owns campaign delivery across the full lifecycle, from planning and configuration through testing, deployment, and performance measurement. This role ensures that every campaign launches accurately, on time, and aligned to the strategic intent behind it. The work sits at the center of OneMagnify's CRM delivery operation, connecting strategy, creative, data, and platform teams into a reliable, repeatable production system.

The Impact You'll Have:

Strategy is only as good as what actually reaches the customer. The CRM Operations Manager is the person who makes sure the work ships cleanly, correctly, and at the quality standard the account demands. That means owning the operational rigor that turns a strategic brief into a live campaign: requirements documentation, audience logic, QA protocols, deployment sequencing, and performance tracking.

The role also drives how the delivery operation improves over time. By identifying failure points, tightening processes, and maintaining transparency into campaign health, the CRM Operations Manager builds the kind of operational infrastructure that lets the broader team move faster without breaking things.

What You'll Do:

Own Campaign Delivery End-to-End

Manage the full campaign lifecycle across strategy coordination, creative development, testing, proofing, approvals, and deployment. Define and document campaign requirements, including data criteria, test plans, tagging specifications, audience segmentation, and dynamic business rules.

Drive Quality & Operational Rigor

Maintain rigorous QA protocols that ensure accuracy and consistency across every campaign. Track project health, flag risks early, and keep production timelines on track across multiple concurrent workstreams.

Analyze Performance & Improve Process

Monitor campaign performance, surface insights, and translate results into process and program improvements. Stay current on email deliverability standards, regulatory requirements, and privacy considerations that affect campaign operations.

What You'll Need:

  • 4+ years of experience in email, campaign, or digital project management, with hands-on knowledge of production and deployment workflows at scale, including high-volume, multi-brand, or multi-market programs with complex segmentation and versioning logic

  • Strong organizational and communication skills with the ability to manage multiple concurrent campaigns without losing accuracy or momentum

  • Bachelor's degree from a four-year college or university or equivalent experience

  • Familiarity with AI-assisted campaign operations: automated QA, send-time optimization, or predictive performance flagging.

  • Familiarity with modern CRM platforms (SFMC, Braze, Adobe) and how platform-native automation can streamline production workflows

Future-Ready Skills (Nice to Have)

  • Perspective on how agentic AI and autonomous orchestration will reshape campaign operations, moving from manual build-and-deploy toward self-assembling, self-optimizing campaign workflows

  • Exposure to prompt-driven content assembly or dynamic creative optimization as part of the campaign production process

Benefits

We believe great work happens when people have the support and flexibility they need to thrive. Our benefits include medical, dental, and vision coverage, a 401(k) retirement plan, paid holidays, andFlexible Time Off (FTO)so you can take time away to recharge when you need it. We also offer additional programs focused on wellness, financial security, and professional growth.

We are an equal opportunity employer

We believe that Innovative ideas and solutions start with unique perspectives. That's why we're committed to providing every employee a workplace that's free of discrimination and intolerance. We're proud to be an equal opportunity employer and actively search for like-minded people to join our team.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.

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