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Customer Relationship Management Operations Manager Jobs in Rochester, MI

MI REMODELERS

Be Seen First

Office & Sales Operations Manager

Rochester, MI · On-site

$55K - $70K/yr

OFFICE & OPERATIONS MANAGER Location: Rochester, MI Job Type: Full-Time, In-Office Compensation ... Maintain accurate customer, lead, and project data within company CRM systems. * Monitor workflows ...

Renova One

Operations Manager

Troy, MI · On-site

$115K - $125K/yr

Maintain visibility with customers through regular communication, site visits, and relationship management QUALIFICATIONS: * At least 5 years of operations, branch management, project management, or ...

Renova One

Operations Manager

Troy, MI · On-site

$115K - $125K/yr

Maintain visibility with customers through regular communication, site visits, and relationship management QUALIFICATIONS: * At least 5 years of operations, branch management, project management, or ...

Renova One

Operations Manager

Troy, MI · On-site

$115K - $125K/yr

Maintain visibility with customers through regular communication, site visits, and relationship management QUALIFICATIONS: * At least 5 years of operations, branch management, project management, or ...

Bill Good Marketing

Relationship Manager

Novi, MI · On-site

$70K - $85K/yr

Capturing and maintaining accurate client information in our CRM * Supporting portfolio review preparation and meeting coordination with our Financial Advisors * Collaborating across the team ...

Bill Good Marketing

Relationship Manager

Novi, MI · On-site

$70K - $85K/yr

Capturing and maintaining accurate client information in our CRM * Supporting portfolio review preparation and meeting coordination with our Financial Advisors * Collaborating across the team ...

Bill Good Marketing

Relationship Manager

Novi, MI · On-site

$70K - $85K/yr

Capturing and maintaining accurate client information in our CRM * Supporting portfolio review preparation and meeting coordination with our Financial Advisors * Collaborating across the team ...

Bill Good Marketing

Relationship Manager

Novi, MI · On-site

$70K - $85K/yr

Capturing and maintaining accurate client information in our CRM * Supporting portfolio review preparation and meeting coordination with our Financial Advisors * Collaborating across the team ...

DJ's Landscape

Operations Manager

Wixom, MI · On-site

$90K/yr

Service Quality & Customer Satisfaction * Safety Leadership & Compliance * Equipment, Fleet, & Resource Management * Communication, Accountability, & Problem Solving Successful Operations Managers ...

ChoiceOne Bank

Client Relationship Manager

Troy, MI · On-site

... CRM also manages one or more bankers and supports Private Banking, Treasury Management, and ... Collaborate with Treasury Management to expand fee income and operational services. * Drive new ...

ChoiceOne Bank

Client Relationship Manager

Troy, MI · On-site

... CRM also manages one or more bankers and supports Private Banking, Treasury Management, and ... Collaborate with Treasury Management to expand fee income and operational services. * Drive new ...

ChoiceOne Bank

Client Relationship Manager

Troy, MI · On-site

... CRM also manages one or more bankers and supports Private Banking, Treasury Management, and ... Collaborate with Treasury Management to expand fee income and operational services. * Drive new ...

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All JobsCustomer Relationship Management Operations Manager JobsCustomer Relationship Management Operations Manager Jobs in Rochester, MI

Customer Relationship Management Operations Manager information

See Rochester, MI salary details

$26.7K

$52.8K

$90.2K

How much do customer relationship management operations manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for customer relationship management operations manager in Rochester, MI is $52,819.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $59,800.00 per year, depending on experience, location, and employer.

What does a CRM operations manager do?

A CRM operations manager oversees the implementation, maintenance, and optimization of customer relationship management systems to improve customer engagement and retention. They analyze data, coordinate with sales and marketing teams, and ensure the CRM tools support business goals, often using platforms like Salesforce or HubSpot. Strong analytical skills and knowledge of CRM software are essential for this role.

What is a CRM salary?

A Customer Relationship Management (CRM) Operations Manager's salary varies based on experience, location, and industry, but typically ranges from $70,000 to $120,000 annually in the United States. Salaries may increase with certifications in CRM software like Salesforce or HubSpot and experience managing large teams or complex systems.

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

Is being an RM a stressful job?

A Customer Relationship Management Operations Manager role can be stressful due to managing client expectations, coordinating teams, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially during peak periods or when addressing customer issues.

What are the 7 C's of CRM?

The 7 C's of CRM are a framework for effective customer relationship management, including Clarity, Consistency, Credibility, Competence, Caring, Convenience, and Communication. As a Customer Relationship Management Operations Manager, understanding these principles helps in designing strategies that foster customer trust and loyalty through clear and reliable interactions.
What are popular job titles related to Customer Relationship Management Operations Manager jobs in Rochester, MI? For Customer Relationship Management Operations Manager jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Customer Relationship Management Operations Manager jobs in Rochester, MI look for? The top searched job categories for Customer Relationship Management Operations Manager jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Customer Relationship Management Operations Manager jobs? Cities near Rochester, MI with the most Customer Relationship Management Operations Manager job openings:
Customer Relationship Management Operations Manager jobs near you
Infographic showing various Customer Relationship Management Operations Manager job openings in Rochester, MI as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,819 per year, or $25.4 per hour.

Office & Sales Operations Manager

MI REMODELERS

Rochester, MI • On-site

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

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Job description

OFFICE & OPERATIONS MANAGER

Location: Rochester, MI

Job Type: Full-Time, In-Office

Compensation: $55,000–$70,000 per year (based on experience) plus performance bonuses

ABOUT MI REMODELERS

MI Remodelers is seeking a motivated Office & Operations Manager to help drive company growth by improving systems, supporting daily operations, and strengthening business processes. This position plays a vital role in ensuring success across customer service, project coordination, office management while working closely with company leadership.

This position is ideal for someone who enjoys solving problems, improving processes, managing multiple priorities, and helping a team operate at a high level. You'll work directly with company leadership to streamline systems, improve customer experiences, support sales operations, and keep projects moving efficiently.

If you thrive in a fast-paced environment and enjoy wearing multiple hats, we'd love to meet you.

What You'll Do

Sales Operations & Systems Management

  • Become proficient in JobTread and GoHighLevel (GHL) to support daily operations.
  • Maintain accurate customer, lead, and project data within company CRM systems.
  • Monitor workflows and identify opportunities to improve efficiency and customer experience.

Office Administration & Leadership Support

  • Manage calendars and schedules.
  • Maintain company records and documentation.
  • Track office projects and follow up on action items.

Customer Experience

  • Provide exceptional support to current and prospective customers.
  • Handle incoming customer inquiries and resolve issues professionally.
  • Assist customers throughout the remodeling process.
  • Ensure timely communication between customers and internal departments.

Project & Permit Coordination

  • Submit permit applications and communicate with local municipalities.
  • Track permit status and maintain permit records.
  • Coordinate with project managers to ensure projects remain on schedule.

Fleet & Office Management

  • Track registrations, inspections, and service appointments.
  • Manage office inventory and supply ordering.
  • Maintain organized office systems and procedures.

Qualifications Required:

  • 3+ years of experience in office management, operations, administration, sales support, or a related role in an in-home sales/remodeling company.
  • Strong organizational and multitasking skills.
  • Excellent written and verbal communication skills.
  • High attention to detail and follow-through.
  • Strong problem-solving abilities.

Preferred Qualifications

  • Experience with JobTread and GoHighLevel (GHL).
  • Strong technology aptitude and the ability to quickly learn new software and digital tools.
  • Experience creating workflows, automations, reporting dashboards, and operational processes.
  • Experience in the home remodeling, construction, home services, or project management industries.
  • Ability to identify inefficiencies and recommend process improvements.
  • Experience coordinating multiple projects, schedules, and priorities in a fast-paced environment.

What Success Looks Like

  • Leadership calendars run smoothly.
  • Customers receive outstanding service and communication.
  • Permits are submitted accurately and on time.
  • Sales and operational systems become more efficient.
  • Office operations remain organized and proactive.
  • Team members have the support they need to succeed.

Benefits

  • Competitive compensation
  • Paid holidays
  • Paid time off
  • Growth opportunities
  • Professional development
  • Supportive team environment
  • Opportunity to help shape company systems and processes

Company Description

MI Remodelers is a fast-growing home remodeling company committed to delivering exceptional customer experiences and quality craftsmanship. We believe in integrity, accountability, continuous improvement, and supporting our team members' success.
Ready to make an impact? Apply today and help us build the next phase of growth at MI Remodelers.