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Customer Relationship Management Operations Manager information

See Rochester, MI salary details

$26.7K

$52.8K

$90.2K

How much do customer relationship management operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer relationship management operations manager in Rochester, MI is $52,819.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $59,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are popular job titles related to Customer Relationship Management Operations Manager jobs in Rochester, MI?

For Customer Relationship Management Operations Manager jobs in Rochester, MI, the most frequently searched job titles are:

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The top searched job categories for Customer Relationship Management Operations Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Relationship Management Operations Manager jobs?

Cities near Rochester, MI with the most Customer Relationship Management Operations Manager job openings:

Customer Relationship Management Operations Manager jobs near you

Leadless Clinical Specialist, CRM - Great Lakes Region

Abbott

Detroit, MI • On-site

Full-time

Medical, Retirement

Re-posted 2 days ago

Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

175th of 544 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:
  • Career development with an international company where you can grow the career you dream of.
  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
  • An excellent retirement savings plan with a high employer contribution •
  • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
This position is a field-based position based in Great Lakes Region in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.
What You'll Work On
The Leadless Clinical Specialist offers technical, clinical, educational, and sales support to promote the safe adoption and expansion of Abbott's leadless technology. This role involves collaborating closely with both internal and external stakeholders to foster therapy adoption and ensure procedural success.
Key Responsibilities
  • Develops and manages strategic programs to educate healthcare providers on indications for products to maximize adoption of the leadless CRM portfolio.
  • Provide clinical expertise for current and new customers.
  • Ability to work with customers to influence the outcome of procedures through presentations, data-driven analysis and deep product knowledge.
  • Provide technical support in accordance with the instructions for use/trial protocol, and best-practices to facilitate procedural consistency and best clinical outcomes.
  • Provide support for site performance and facilitate safe growth. Assist in education and training activities with physicians, support staff and Abbott personnel. Stays abreast of and communicates clinical data regarding overall leadless CRM products.
  • Therapy expert on products, hospital electronics system, device implantation, technology, patient indications, patient selection, reimbursement, and programming.
  • Educates physicians, nurses, educators, and other health care providers on the indications and selection of patients that are candidates for therapy.
  • Provide product and therapy technical support and service, including consultation at staff in-services and physician seminars.
  • Coordinate/deliver/implement programs and resources to facilitate market expansion and therapy access.
  • Provide market intelligence for fine-tuning of therapy training and expansion plans.
  • Oversee local education and training activities including coordination and set up procedure simulators, facilitation of simulated procedures and procedural troubleshooting, and coordination and facilitation of staff in-services to include pre/peri/post procedures. Develops and maintains comprehensive clinical and technical product knowledge. Understands current published leadless CRM and relevant literature. Recognizes and understands competitive products, industry trends, and leadless CRM portfolio.
  • Liaison with marketing for technology improvements and next generation needs. Complete administrative reporting as assigned.
  • Exercises judgment in planning and organizing work; monitors performance and reports status.
  • Uses best business practices to ensure success and cost effectiveness in areas of responsibility.
  • Ensures employee compliance with Abbott policies and practices.

Required Qualifications
  • Bachelor's degree in a relevant technical field, engineering or equivalent/related experience
  • 7+ years clinical medical device experience or equivalent, ideally with Leadless CRM products
  • A comprehensive ability to analyze and evaluate technologically complex devices
  • Ability to collaborate and work with others effectively
  • High-level of comfort in navigating the medical environment, to include labs and hospital settings
  • Proven success displaying confidence in leading and influencing customers; ability to confidently provide guidance to course correct as needed
  • Ability to prepare and present effectively written and verbal communications.
  • Thorough familiarity with medical device industry policies, operations and procedures.
  • Expert verbal and written communication, interpersonal and presentation skills.
  • Demonstrated working knowledge of frequently used personal computer programs and applications, such as, Microsoft Office.
  • This position requires a considerable amount of business travel.

Preferred:
  • Professional training/education certification or designation.
  • Previous sales experience and/or demonstrated business acumen.

Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an
Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.
The base pay for this position is
$75,300.00 - $150,700.00
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRM Cardiac Rhythm Management
LOCATION:
United States of America : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 75 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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