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Customer Relationship Management Operations Manager Jobs in Utah

Senior Software Engineer

Lehi, UT · On-site

$115K - $151K/yr

Slant CRM, a new product by Pageport, Inc., aims to revolutionize the CRM space for financial advisors through AI technology. They are seeking a Senior Software Engineer who will be responsible for ...

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Customer Relationship Management Operations Manager information

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

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Cities in Utah with the most Customer Relationship Management Operations Manager job openings:

Operations Administrator - CRM & Vendor Management

24 Hour Reserve Vault LLC

Orem, UT • On-site, Remote

$65K - $70K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 21 days ago


Job description

Description

About Us

Gurr Brothers Construction operates a national mitigation and reconstruction platform supporting over 100 locations across the United States. Our growth is driven by disciplined operations, strong systems, and scalable processes.


Position Summary

The Operations Administrator - CRM & Vendor Management is a mid-to-senior level operations role focused on CRM administration and vendor management. This position serves as a subject-matter resource for CRM systems and plays a key role in maintaining system integrity, vendor compliance, and operational efficiency. 


Location: Must live within an hour from OREM, UT, or be based in the Dallas-Ft Worth, TX area


Key Responsibilities

CRM Administration:

- Serve as a primary administrator and support resource for our CRM - JobNimbus

- Maintain user accounts, permissions, templates, and workflows

- Support job tracking, billing workflows, and system accuracy

- Lead CRM process configuration and optimization initiatives

- Manage integration with other systems for communication, payment and reporting


Vendor Management:

- Oversee vendor onboarding, setup, and ongoing maintenance

- Manage W-9 collection, compliance documentation, and audit readiness

- Monitor vendor performance, contracts, and documentation

- Coordinate vendor payment workflows with Finance


Operations Support:

- Prepare reports, dashboards, and operational metrics for leadership

- Track operational action items and system-related initiatives

- Support new entity launches and system implementations


Qualifications

Required:

- 5+ years of Operations administration or CRM systems experience

- Advanced proficiency in Excel and/or Google Sheets

- Strong analytical and process design skills

- High attention to detail and data accuracy

- Ability to manage multiple priorities independently

- Professional communication and discretion

Strongly Preferred:

- Prior experience with JobNimbus

- Experience in vendor management or procurement operations

- Experience in multi-location or multi-entity organizations

- Project management experience


Benefits

- Competitive compensation ($65,000-$70,000) annually 

- Medical, Dental, and Vision insurance

- Paid time off and holidays

- Fully remote work environment

- Long-term growth in systems and operations leadership