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Customer Experience Operations Manager Jobs in Utah

ION Solar

Operations Manager

Orem, UT · On-site

ION Solar Full-Time Operations Manager About Us We are a growing solar company committed to ... experience for our customers and employees. Our success is driven by operational excellence ...

ION Solar

Operations Manager

Orem, UT · On-site

... experience for our customers and employees. Our success is driven by operational excellence ... Position Overview The Operations Manager is responsible for leading the day-to-day performance of a ...

Five Below

Customer Experience Manager

Cedar City, UT · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Beddys

Customer Experience Specialist

South Jordan, UT · On-site

$17/hr

CUSTOMER EXPERIENCE SPECIALIST BEDDY'S IS PROUD TO PROVIDE A WORK ENVIRONMENT FOCUSED ON BEING FUN ... Manage local pickup orders and send email reminders to customers * Place orders on the POS system ...

Ollie

Customer Experience Associate

Salt Lake City, UT

$16 - $21.25/hr

Manage customer relationships across multiple channels, including emails, phones, our order ... Other Experience: * Bachelor's Degree from an accredited four-year college or university.

Beddy's

Customer Experience Specialist

South Jordan, UT · On-site

$17/hr

CUSTOMER EXPERIENCE SPECIALIST BEDDY'S IS PROUD TO PROVIDE A WORK ENVIRONMENT FOCUSED ON BEING FUN ... Manage local pickup orders and send email reminders to customers * Place orders on the POS system ...

Ollie

Customer Experience Associate

Salt Lake City, UT · On-site +1

$16 - $21.25/hr

Manage customer relationships across multiple channels, including emails, phones, our order ... Other Experience: * Bachelor's Degree from an accredited four-year college or university.

Ollie

Customer Experience Associate

Salt Lake City, UT · On-site

$16 - $21.25/hr

Manage customer relationships across multiple channels, including emails, phones, our order ... Other Experience: * Bachelor's Degree from an accredited four-year college or university.

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Customer Experience Operations Manager information

See Utah salary details

$40.5K

$112.6K

$123.4K

How much do customer experience operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer experience operations manager in Utah is $112,592.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,000.00 and $122,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Utah?

For Customer Experience Operations Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Utah look for?

The top searched job categories for Customer Experience Operations Manager jobs in Utah are:

What cities in Utah are hiring for Customer Experience Operations Manager jobs?

Cities in Utah with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $112,592 per year, or $54.1 per hour.

Manager, Experience Operations

University of Utah Health

Salt Lake City, UT • On-site

Full-time

Posted 4 days ago

University Of Utah rating

7.2

Company rating: 7.2 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

386th of 620 rated colleges and universities

Job description

Overview
Join a team dedicated to improving the patient experience across our organization. As the Manager, Patient Experience Operations, you will lead efforts to strengthen patient-centered practices and operational strategies that shape how patients and families experience care in our [ambulatory] or [perioperative, procedural, and imaging] settings.
In this role, you will partner with frontline leaders, clinical teams, and system partners to build consistency and drive meaningful improvement in the patient experience. We are looking for a strategic and collaborative leader who can build influence across teams, translate data and insight into practical solutions, and bring strong operational and coaching expertise to a growing system.
The Manager, Experience Operations at University of Utah Health is responsible for providing leadership and operational oversight for Patient Experience. This role involves identifying key issues and developing proactive solutions to attract and retain patients across all areas of care delivery. This position drives system-wide change by developing practical strategies to maximize patient retention and engaging faculty, leadership, and teams to deliver person-centered care.
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
Essential Functions
Patient Experience
  • Leads patient experience improvement strategies for the health system.
  • Creates system-wide people-oriented strategies, including learning and engagement to promote patient-centered care.
  • Creates, implements, and sustains system-wide, workflow-oriented strategies including new processes and programs that promote patient-centered care.
  • Supports the development and implementation of new technologies for the health system in collaboration with other departments.
  • Develops and maintains learning programs to meet faculty, leader, and team needs.
  • Develops strategies to improve patient-centered solutions and collaborates with system partners on implementation.

Talent Management
  • Oversees talent management, including hiring, training, developing, and communicating with staff.
  • Actively engages staff with updates and news, involves them in decisions and work teams, and provides feedback and recognition when appropriate.
  • Provides staff feedback on performance, including on-time appraisals and coaching.
  • Deals with conflicts proactively and reaches resolution in a timely manner.

Financial Management
  • Responsible for developing, monitoring and achieving budget goals.
  • Manages labor and non-labor expenses to budget or flex budget.
  • Manages revenue to budget to maximize potential revenue.
  • Negotiates vendor contracts.

Performance and Quality Management
  • Responsible for upholding PROMISE standards of direct reports and team members.
  • Achieves quality goals for assigned areas.
  • Promotes continuous process improvements in assigned areas.
  • Provides staff feedback on performance, including on-time appraisals and coaching.
  • Proactively addresses conflict and achieves timely resolution.

Building Relationships
  • Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.
  • Forms meaningful relationships with system partners and senior leaders to foster collaboration for system initiatives.
  • Actively engages staff with updates and news as well as involving staff in decisions and work teams.
  • Provides feedback and recognition when appropriate.
Knowledge / Skills / Abilities
  • Ability to perform the essential functions of the job as outlined above.
  • Demonstrated leadership, human relations, and effective communication skills.
  • Demonstrated knowledge of human-centered design principles and/or user experience (UX) design skills.
  • Knowledge of health care improvement methodologies.
  • Knowledge of the assigned department's area of specialization to analyze, plan, and draw conclusions for recommendations.
  • Demonstrated experience in improving experience using technical, process, and/or people-oriented solutions.
  • Knowledge of adult learning and competency-based training design.
  • Expert level written and visual communication skills.
  • Demonstrated operational and strategic planning skills.
  • Demonstrated leadership in planning and directing employees and process in order to improve the patient experience.
  • Knowledge of and ability to implement effective strategies and activities that promote long term patient loyalty.
  • Experience using Microsoft Office.

Qualifications
Required
  • Bachelor's degree in a related area of assignment, or equivalency.
  • Four years of progressively more responsible leadership experience.

Qualifications (Preferred)
Preferred
  • Master's degree in Business Administration, Health Care Administration, Humanities, Social Sciences, Education, User Experience (UX), or Engineering.
  • Previous experience in healthcare and/or community management.
  • Certified Patient Experience Professional (CPXP) within one year of hire, based on area of assignment.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
  • This position may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling or otherwise moving objects.

Physical Requirements
Listening, Manual Dexterity, Sitting, Speaking, Standing, Walking

What University Of Utah employees say

Pay

Benefits

Hours and flexibility

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About University of Utah

Sourced by ZipRecruiter

The University of Utah is the state’s flagship institution of higher education, with 18 schools and colleges, more than 100 undergraduate majors and graduate programs, and an enrollment of more than 38,000 students. It is a member of the Association of American Universities—an invitation-only, prestigious group of 71 leading research institutions. The U is advancing a new national model for higher education that delivers societal impact through education, research, health care, and community service, while making social, economic, and cultural contributions that improve lives across Utah and around the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Salt Lake City, UT, US

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