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Customer Experience Operations Manager Jobs in Utah

ION Solar

Operations Manager

Orem, UT · On-site

... experience for our customers and employees. Our success is driven by operational excellence ... Position Overview The Operations Manager is responsible for leading the day-to-day performance of a ...

ION Solar

Operations Manager

Orem, UT · On-site

ION Solar Full-Time Operations Manager About Us We are a growing solar company committed to ... experience for our customers and employees. Our success is driven by operational excellence ...

Orion180

Customer Experience Manager

Draper, UT · On-site

Are you a driven leader with a passion for operational excellence, performance management, and delivering an exceptional customer experience? We are seeking a Customer Experience Manager to lead our ...

Five Below

Customer Experience Manager

Vernal, UT · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Cedar City, UT · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Downeast

Customer Experience Specialist

Logan, UT · On-site

$15.25 - $19.25/hr

... keeping daily operations running smoothly. The position requires someone who learns software ... System Management: Accurately process transactions within Shopify, ticketing software, and ...

Downeast

Customer Experience Specialist

Logan, UT · On-site

$15.25 - $19.25/hr

... keeping daily operations running smoothly. The position requires someone who learns software ... System Management: Accurately process transactions within Shopify, ticketing software, and ...

Downeast

Customer Experience Specialist

Logan, UT

$15.25 - $19.25/hr

... keeping daily operations running smoothly. The position requires someone who learns software ... System Management: Accurately process transactions within Shopify, ticketing software, and ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Utah

Customer Experience Operations Manager information

See Utah salary details

$40.5K

$112.6K

$123.4K

How much do customer experience operations manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for customer experience operations manager in Utah is $112,592.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,000.00 and $122,000.00 per year, depending on experience, location, and employer.

How does a Customer Experience Operations Manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

How much does a customer experience manager earn?

A customer experience operations manager typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Salaries can vary based on industry, certifications, and the complexity of customer service operations managed.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Experience Director or Vice President of Customer Service, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What is a customer experience operations manager?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, implement improvements, and coordinate cross-functional teams to enhance service quality, often using tools like CRM software and data analytics. Strong leadership, communication skills, and understanding of customer service metrics are essential for this role.

What does a customer operations manager do?

A customer experience operations manager oversees the processes and systems that support customer interactions, ensuring efficient service delivery and satisfaction. They analyze customer data, coordinate cross-functional teams, and implement improvements using tools like CRM software to enhance overall customer experience.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a Customer Experience Operations Manager, and why are they important?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
What are popular job titles related to Customer Experience Operations Manager jobs in Utah? For Customer Experience Operations Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Experience Operations Manager jobs in Utah look for? The top searched job categories for Customer Experience Operations Manager jobs in Utah are:
What cities in Utah are hiring for Customer Experience Operations Manager jobs? Cities in Utah with the most Customer Experience Operations Manager job openings:
Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Utah as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $112,592 per year, or $54.1 per hour.

Operations Manager

ION Solar

Orem, UT • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Ion Solar rating

6.3

Company rating: 6.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

34th of 54 rated home improvement suppliers and fitters

Job description

ION Solar

Full-Time | Operations Manager

 
About Us
We are a growing solar company committed to delivering high-quality renewable energy solutions while creating an exceptional experience for our customers and employees. Our success is driven by operational excellence, innovation, and a strong team culture. As we continue to expand, we are seeking an experienced Operations Manager to lead one of our core operational departments and help drive performance, efficiency, and team development.
 
Position Overview
The Operations Manager is responsible for leading the day-to-day performance of a designated operational department. This role focuses on optimizing workflows, developing team members, improving departmental performance, and ensuring operational goals are consistently achieved. The ideal candidate is an organized, data-driven leader who thrives in a fast-paced environment and is passionate about building efficient, scalable processes.
 
Key Responsibilities
• Oversee the daily operations of an assigned department to ensure efficiency, quality, and accountability.
• Monitor departmental key performance indicators (KPIs) and identify opportunities for continuous improvement.
• Develop, implement, and maintain departmental processes, workflows, and standard operating procedures (SOPs).
• Lead, coach, and develop supervisors and team members while fostering a culture of accountability and continuous improvement.
• Collaborate with other departments to ensure smooth project flow and effective communication.
• Support workforce planning, scheduling, and resource allocation within the department.
• Identify operational bottlenecks and implement solutions that improve productivity and customer satisfaction.
• Ensure compliance with company policies, quality standards, and applicable industry regulations.
• Prepare performance reports and provide updates to senior leadership.
• Support departmental budgeting and operational planning initiatives.
• Foster a collaborative, customer-focused culture that reflects the company's values.
 
Qualifications
• 3–5+ years of leadership or operations management experience, preferably within the solar or renewable energy industry.
• Experience leading teams in a fast-paced, growth-oriented environment.
• Strong leadership, coaching, and employee development skills.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to prioritize multiple tasks while meeting deadlines.
• Experience using operational metrics and data to drive decision-making.
• Strong analytical and process improvement mindset.
• Proficiency with Microsoft Office and operational software platforms.
• Bachelor's degree in Business, Operations Management, Engineering, or a related field preferred.
• Solar industry experience is preferred.
 
Compensation
Compensation will be based on experience, qualifications, and overall fit for the position.
 
What We Offer:
• Competitive compensation based on experience.
• Opportunities for career growth within a rapidly expanding company.
• Collaborative and team-oriented work environment.
• Opportunity to make a meaningful impact in the renewable energy industry.
• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and company-paid holidays.
• Paid birthday off.
• Professional development and leadership growth opportunities.

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