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Customer Experience Operations Manager Jobs in Utah

Orion180

Customer Experience Manager

Draper, UT · On-site

Are you a driven leader with a passion for operational excellence, performance management, and delivering an exceptional customer experience? We are seeking a Customer Experience Manager to lead our ...

ION Solar

Operations Manager

Orem, UT · On-site

ION Solar Full-Time Operations Manager About Us We are a growing solar company committed to ... experience for our customers and employees. Our success is driven by operational excellence ...

ION Solar

Operations Manager

Orem, UT

... experience for our customers and employees. Our success is driven by operational excellence ... Position Overview The Operations Manager is responsible for leading the day-to-day performance of a ...

Five Below

Customer Experience Manager

Vernal, UT

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

New

Five Below

Customer Experience Manager

Saint George, UT · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Saint George, UT · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Cedar City, UT · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Downeast

Customer Experience Specialist

Logan, UT · On-site

$15.25 - $19.25/hr

... keeping daily operations running smoothly. The position requires someone who learns software ... System Management: Accurately process transactions within Shopify, ticketing software, and ...

Downeast

Customer Experience Specialist

Logan, UT · On-site

$15.25 - $19.25/hr

... keeping daily operations running smoothly. The position requires someone who learns software ... System Management: Accurately process transactions within Shopify, ticketing software, and ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Utah

Customer Experience Operations Manager information

See Utah salary details

$40.5K

$112.6K

$123.4K

How much do customer experience operations manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for customer experience operations manager in Utah is $112,592.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,000.00 and $122,000.00 per year, depending on experience, location, and employer.

How does a Customer Experience Operations Manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

How much does a customer experience manager earn?

A customer experience operations manager typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Salaries can vary based on industry, certifications, and the complexity of customer service operations managed.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Experience Director or Vice President of Customer Service, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What is a customer experience operations manager?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, implement improvements, and coordinate cross-functional teams to enhance service quality, often using tools like CRM software and data analytics. Strong leadership, communication skills, and understanding of customer service metrics are essential for this role.

What does a customer operations manager do?

A customer experience operations manager oversees the processes and systems that support customer interactions, ensuring efficient service delivery and satisfaction. They analyze customer data, coordinate cross-functional teams, and implement improvements using tools like CRM software to enhance overall customer experience.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a Customer Experience Operations Manager, and why are they important?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
What are popular job titles related to Customer Experience Operations Manager jobs in Utah? For Customer Experience Operations Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Experience Operations Manager jobs in Utah look for? The top searched job categories for Customer Experience Operations Manager jobs in Utah are:
What cities in Utah are hiring for Customer Experience Operations Manager jobs? Cities in Utah with the most Customer Experience Operations Manager job openings:
Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Utah as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $112,592 per year, or $54.1 per hour.
Customer Experience Manager

Customer Experience Manager

Orion180

Draper, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

At Orion180, we don't just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.
Orion180 is proud to call three vibrant cities home. Our headquarters on Florida's stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth. Our Draper, Utah, location, nestled in the heart of the Salt Lake Valley, connects us to a rapidly growing tech ecosystem and provides access to the outdoor lifestyle and natural beauty the region is known for.
We are actively searching for a Customer Experience Manager to join our fast-paced and growing Customer Experience Team!
Are you a driven leader with a passion for operational excellence, performance management, and delivering an exceptional customer experience? We are seeking a Customer Experience Manager to lead our Customer Experience Department, encompassing Customer Support, Policy Administration, and Inspections. In this role, you will guide a high-performing team, optimize operations, and champion a culture of empathy, accountability, and continuous improvement - ensuring every policyholder and agency partner interaction reflects our brand's commitment to.
In this role, you will be responsible for, but not limited to:
Leadership & Team Development
  • Lead, mentor, and inspire a growing team across Customer Support, Policy Administration, and Inspections.
  • Implement performance management programs that foster accountability, skill development, and engagement.
  • Coach team members to deliver empathetic, solution-oriented customer service, handling escalations with professionalism and care.
  • Cultivate a collaborative, positive environment that encourages innovation, self-starting behaviors, and continuous learning.

Operational Excellence
  • Oversee daily insurance operations, ensuring consistency, efficiency, and compliance across all functions.
  • Streamline workflows and leverage technology to enhance productivity and response times.
  • Partner cross-functionally to align operational priorities with company goals and compliance standards.
  • Develop and refine training programs to strengthen product knowledge, communication skills, and service excellence.

Reporting & Performance Management
  • Track and analyze key performance metrics, including service levels, productivity, quality assurance, and customer satisfaction.
  • Identify performance gaps, implement coaching strategies, and execute data-driven process improvements.
  • Gather and interpret customer feedback to inform policy, technology, and service enhancements.
  • Present reports and recommendations to leadership, highlighting trends and opportunities for operational advancement.

WHAT WE'RE LOOKING FOR:
Education and Work Authorization
  • Education: High school diploma required; bachelor's degree preferred.
  • U.S. Citizen or Green Card Holder Required
    •

Experience and Licensing
  • Active Property & Casualty (P&C) or Agency Service Representative License required, or ability to obtain within 60 days.
  • Minimum of 2 years in a supervisory or leadership role within insurance operations or customer service.
  • Insurance Knowledge: Strong understanding of homeowners insurance, policy administration workflows, and regulatory compliance.
  • Leadership Skills: Proven ability to manage and develop teams of 5+ employees, balancing performance metrics with employee engagement.
  • Self-Starter Mindset: Thrives in a fast-paced environment with minimal supervision; proactively identifies and solves operational challenges.
  • Customer Service Expertise: Deep understanding of best practices in customer engagement, retention, and satisfaction.
  • Technical Proficiency: Skilled in Microsoft Office Suite (Word, Excel, PowerPoint); experience with Zendesk, RingCentral, or CRM/call center tools preferred.

WHAT'S IN IT FOR YOU:
Join Our Team & Make an Impact! At Orion180, we don't just meet expectations, we exceed them. If you're ready to take your career to the next level and be part of a growing, forward-thinking company, apply today!
  • Dynamic Environment: On-site role with a fast-paced and collaborative team culture. Results-driven office where your contributions make a real impact.
  • Compensation: Competitive base pay and performance bonuses.
  • Career Growth: Mentorship, growth tracks, and professional development.
  • Benefits: Medical, dental, vision, 401k, paid holidays, PTO and more!

The office environment is fast-paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule onsite, and in times of need, be able to work an extended schedule depending on company or departmental needs, project requirements, or customer demands.
While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading; being able to lift light objects (<25 lbs); and using standard office equipment such as computers, printers, and phones. In addition, there is an occasional need to bend, twist, or squat down to open/close cabinets and reach for files or other standard office-type objects.
Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email hr@orion180.com to request assistance.

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