Operations Manager
Syracuse, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
Syracuse, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
South Jordan, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
South Jordan, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
Taylorsville, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
Taylorsville, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
Layton, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
Layton, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
$19 - $29/hr
... health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply ... Our teams reflect the customers, patients, members and communities we serve and we are committed to ...
Operations Manager
$19 - $29/hr
... health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply ... Our teams reflect the customers, patients, members and communities we serve and we are committed to ...
Operations Manager
Salt Lake City, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
Salt Lake City, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
Murray, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
Murray, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
Kaysville, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
Kaysville, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
$19 - $29/hr
... health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply ... Our teams reflect the customers, patients, members and communities we serve and we are committed to ...
Operations Manager
$19 - $29/hr
... health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply ... Our teams reflect the customers, patients, members and communities we serve and we are committed to ...
Operations Manager
Orem, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
Orem, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
Sandy, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
Sandy, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Sr. Manager, Customer Experience
Lehi, UT · On-site
Experience: 5-7 years of related experience in CRM, database marketing, or loyalty marketing ... Operational Tech Proficiency: Ability to perform standard office duties, including prolonged ...
Sr. Manager, Customer Experience
Lehi, UT · On-site
Experience: 5-7 years of related experience in CRM, database marketing, or loyalty marketing ... Operational Tech Proficiency: Ability to perform standard office duties, including prolonged ...
Operations Manager
Ogden, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
Ogden, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
Bountiful, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
Bountiful, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Sr. Manager, Customer Experience
Lehi, UT · On-site
Experience: 5-7 years of related experience in CRM, database marketing, or loyalty marketing ... Operational Tech Proficiency: Ability to perform standard office duties, including prolonged ...
Sr. Manager, Customer Experience
Lehi, UT · On-site
Experience: 5-7 years of related experience in CRM, database marketing, or loyalty marketing ... Operational Tech Proficiency: Ability to perform standard office duties, including prolonged ...
Operations Manager
Springville, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
Springville, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
Roy, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
Roy, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Experience: 5-7 years of related experience in CRM, database marketing, or loyalty marketing ... Operational Tech Proficiency: Ability to perform standard office duties, including prolonged ...
Experience: 5-7 years of related experience in CRM, database marketing, or loyalty marketing ... Operational Tech Proficiency: Ability to perform standard office duties, including prolonged ...
Operations Manager
West Jordan, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
West Jordan, UT · On-site
$65K/yr
... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...
Operations Manager
Salt Lake City, UT · On-site
Defence and armed forces customers rely on us to deliver the full range of defensive systems for ... Minimum of 5 years of experience in operations, process improvement, business systems, project ...
Operations Manager
Salt Lake City, UT · On-site
Defence and armed forces customers rely on us to deliver the full range of defensive systems for ... Minimum of 5 years of experience in operations, process improvement, business systems, project ...
Customer Experience Operations Manager information
See Utah salary details
$40.5K - $48K
3% of jobs
$48K - $55.6K
0% of jobs
$55.6K - $63.1K
3% of jobs
$63.1K - $70.6K
2% of jobs
$70.6K - $78.2K
2% of jobs
$78.2K - $85.7K
3% of jobs
$85.7K - $93.2K
1% of jobs
$93.2K - $100.8K
1% of jobs
$100.8K - $108.3K
0% of jobs
$108.3K - $115.8K
1% of jobs
$116.5K is the 25th percentile. Wages below this are outliers.
$115.8K - $123.4K
83% of jobs
$40.5K
$112.6K
$123.4K
How much do customer experience operations manager jobs pay per year?
As of Aug 7, 2026, the average yearly pay for customer experience operations manager in Utah is $112,592.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,000.00 and $122,000.00 per year, depending on experience, location, and employer.
How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?
A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.
What is the difference between Customer Experience Operations Manager vs Customer Service Manager?
| Aspect | Customer Experience Operations Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Optimizing overall customer experience and operational efficiency | Managing customer service teams and resolving customer issues |
| Required Skills | Data analysis, process improvement, cross-department coordination | Team leadership, communication, conflict resolution |
| Work Environment | Cross-functional teams, strategic planning | Customer support centers, direct team management |
| Common Usage | Used in organizations focusing on customer journey and experience enhancement | Used in organizations emphasizing direct customer support and issue resolution |
The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.
What are the key skills and qualifications needed to thrive as a customer experience operations manager?
To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
What are popular job titles related to Customer Experience Operations Manager jobs in Utah? For Customer Experience Operations Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Experience Operations Manager jobs in Utah look for? The top searched job categories for Customer Experience Operations Manager jobs in Utah are:
- Customer Success Operations Director
- Director Customer Operations
- Business Operation Manager
- Title Operations Manager
- Customer Relationship Management Operations Manager
- Weekend Operations Manager
- Logistic Operations Manager
- Director Operations Manager
- Operations Manager Startup
- Senior Helicopter Operations Manager
What cities in Utah are hiring for Customer Experience Operations Manager jobs? Cities in Utah with the most Customer Experience Operations Manager job openings:
$65K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 7 days ago
EōS Fitness rating
6.0
Based on 59 frontline employees who took The Breakroom Quiz
44th of 63 rated gym and leisure clubs
Job description
EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym. Beyond greeting and directing members, guests, and team members upon entry, they serve as representatives of our gym's commitment to exceptional service. The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting on gym functionality and cleanliness, partnering with the sales, fitness, facilities, and marketing team to improve overall gym performance and upholding brand standards. Our Operations Manager remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management.
Position Purpose: Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
Qualifications:
Requirements:
Salary Pay Range
$65,000-$65,000 USD
Benefits and Perks:
* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at recruitinghelpline@eosfitness.com or by calling 949.309.4182. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym. Beyond greeting and directing members, guests, and team members upon entry, they serve as representatives of our gym's commitment to exceptional service. The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting on gym functionality and cleanliness, partnering with the sales, fitness, facilities, and marketing team to improve overall gym performance and upholding brand standards. Our Operations Manager remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management.
Position Purpose: Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
- Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
- Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
- Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
- Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
- Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
- Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
- Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
- Partners with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.
- Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
- In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.
Qualifications:
- 2-3 years of operations management experience
- Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
- 3-4 years of customer service experience
- Prior experience or strong interest in the fitness industry is a plus
- Excellent relationship building and influencing skills with people at all levels and in all functions.
- Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
- Excellent MS Office skills
- And, of course, someone who embraces our Core Values!
Requirements:
- Must successfully pass background check.
- CPR certification required within 30 days of hire.
- The Operations Manager must be intimately knowledgeable and up to date on all current company policies and SOP's to ensure the adherence to such policies and standard operating procedures
- Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
- Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from data base or email system.
- Ability to bend routinely and repetitively to lift more than 40 lbs.
Salary Pay Range
$65,000-$65,000 USD
Benefits and Perks:
- A highly energetic and collaborative team.
- A management team that cares about your professional development.
- Free membership for you and plus one family member.
- Discounted Personal Training, and merchandise - including supplements.
- Employee referral program.
- Daily Pay offered - access your funds before payday.
- Competitive pay plus vacation, holiday, and sick pay.*
- Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
- 401(k) + Company matching!*
- Personal education growth options with Sophia Learning.
* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at recruitinghelpline@eosfitness.com or by calling 949.309.4182. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
What EōS Fitness employees say
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About EōS Fitness
Sourced by ZipRecruiter