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Customer Relationship Management Operations Manager Jobs

Virtuous

General Manager, CRM +

Phoenix, AZ · On-site

$180 - $260/hr

Now we need someone to turn that trust into the next chapter of growth: a truly open, AI-native platform that nonprofit teams build their entire operation on. Position Summary CRM+ is a mature ...

Globalfoundries

Senior Manager CRM

Austin, TX

$147K - $248K/yr

This role demands deepexpertisein Microsoft Dynamics 365 CSE, Project Operations, Portals, Power ... Grow,leadand inspire a high-performing CRM team,providingstrategic guidance and fostering a culture ...

JF Retail Services

CRM Specialist

El Segundo, CA

$80K - $90K/yr

You will report to the Sr. Manager, CRM and will partner closely with several cross-functional teams (Creative, Data/Analytics, Ops, Brand Marketing). What you will do: * Responsible for coordinating ...

Go Rentals

CRM Marketing Manager

Newport Beach, CA

$115K - $125K/yr

Partner with creative, partnerships, product, data, and operations teams to align CRM with broader marketing goals * Build reporting frameworks that grow retention, repeat bookings, and Guest ...

Leap

CRM Specialist

Columbia, MD · On-site

Position Overview We are seeking a dynamic and detail-oriented CRM Specialist to join our team. In this role, you will lead engaging Zoom training sessions, manage customer projects, provide backend ...

SM Staffing

CRM Administrator Consultant

Monsey, NY · On-site

$75 - $110/hr

Build and maintain reports and dashboards to support operational and performance tracking across teams. * Identify opportunities to reduce manual work and increase efficiency through CRM features and ...

Zipline

Lifecycle & CRM Manager

South San Francisco, CA

$150K - $190K/yr

Expand testing, automation, personalization, and operational efficiency across the lifecycle program. What You'll Bring 7+ years of experience in lifecycle marketing, CRM, retention marketing, growth ...

MED-EL Corporation

CRM Functional Analyst

Durham, NC · On-site

They understand how CRM should support business operations, are comfortable challenging existing processes, and can translate business requirements into solutions using standard Dynamics ...

Phx Fwd

General Manager, CRM + (Phoenix)

Phoenix, AZ · On-site

Now we need someone to turn that trust into the next chapter of growth: a truly open, AI-native platform that nonprofit teams build their entire operation on. Position Summary CRM+ is a mature ...

New

Jobtailor

NY · On-site

$120 - $180/hr

Own and evolve the global CRM product strategy and roadmap, aligned to commercial priorities and business objectives. * Serve as the primary product owner for CRM platforms, translating business ...

New

Infojini Inc

CRM System Specialist

Austin, TX · On-site

Work with team members independently to design, code, configure and test Customer Service Application on Microsoft Dynamics CRM. This would include: entity customization, plug-in development, CRM ...

Mattel

Sr CRM Coordinator

El Segundo, CA · On-site

... Manager to support Digital Merchandising, Creative, Global Brand and National Account teams to ... email operations role - Klaviyo experience a strong plus * Highly detail-oriented, with strong ...

Procom Services

CRM Developer/Analyst

Milwaukee, WI

Partner Relationship Management will implement CRM Dynamics On-Line replacing four existing Channel-based systems. IT commitments include integrations with SAP, security platforms, SharePoint and our ...

MDAEdge

Siebel CRM Administrator

MDAEdge is a company seeking a Siebel CRM Administrator to manage and maintain their Siebel CRM systems. The role involves administering, configuring, and optimizing Siebel CRM applications while ...

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Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsCustomer Relationship Management Operations Manager Jobs

Customer Relationship Management Operations Manager information

See salary details

$29K

$57.4K

$98K

How much do customer relationship management operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer relationship management operations manager in the United States is $57,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

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Customer Relationship Management Operations Manager jobs near you
Infographic showing various Customer Relationship Management Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $57,383 per year, or $27.6 per hour.

Senior CRM Manager

SourcePro Search, LLC

Manhattan, NY • On-site

Full-time

Re-posted 16 days ago

Job description

Job Summary:
SourcePro Search, LLC is conducting a search for an accomplished Senior CRM Manager to join a leading law firm in New York. The Senior CRM Manager champions the firm's CRM system, ensuring accurate and accessible contact data for marketing and communication initiatives, while optimizing processes to enhance client engagement and grow digital traffic.
Responsibilities:
• Maintain the firm’s CRM system (as of 2023, Salesforce);
• Use knowledge of best practices and available tools on best ways to keep contact data accurate, including new sources of authoritative data;
• Design and implement new reporting capabilities in CRM, using Business Development business requirements and reporting needs;
• Administer the use of and provide support for CRM and mass mailing applications;
• Maintain back-end processes and settings to ensure optimal technical configuration of CRM systems, and support data integration projects with other Firm systems;
• Lead and train vendor teams in multiple CRM-related actions and provide CRM-related training for Business Development and other users, as applicable;
• Coordinate internally with IT to evaluate CRM and related software applications to identify and implement solutions and upgrades or enhancements;
• Collaborate with BDEV Department colleagues to support all mailings, thought leadership and events;
• Oversee mass-marketing emails and other digital initiatives in support of the Firm’s digital marketing strategy and to enhance the brand of the Firm; and
• Support and administration of additional related projects, digital content, resources, and other initiatives and programs for the Digital Marketing and Business Development teams as needed.
Qualifications:
Required:
• Bachelor’s degree
• At least 10 years of experience working with and supporting office applications and data integrity/quality issues
• Expert proficiency in CRM Systems (Interaction, Salesforce and accompanying integrations) and related applications
• Expert proficiency in communications applications (Pardot, Vuture)
• Advanced proficiency in Microsoft Office Suite, specifically Excel, Outlook, and Word
• Excellent verbal and communication skills, including attention to detail and proofreading
• Highly organized with the ability to prioritize multiple projects at any given time
• Advanced knowledge of legal and professional services industry and related marketing
• Advanced knowledge of marketing resources, principles, procedures, and concepts
• Advanced knowledge of technical principals and best practices for electronic communications
• Advanced knowledge of IT back-end systems and best practices
• Fundamental knowledge of HTML code and principles
Preferred:
• At least 10 years of experience within a CRM software environment (LexisNexis, InterAction strongly preferred)
• At least 10 years of experience within an eMarketing Solution suite environment (Tikit strongly preferred)
Company:
SourcePro Search provides direct hire, temporary, temp-to-hire, and executive recruitment and staffing services. Founded in 2019, the company is headquartered in New York, USA, with a team of 2-10 employees. The company is currently Early Stage.

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