ZipRecruiter

Log In

1

Customer Relationship Management Operations Manager Jobs

Babbel GmbH

Senior Manager, CRM

New York, NY · On-site

$110K - $126K/yr

The Senior Manager, CRM will report to the Director of CRM, Revenue Expansion, and lead our global customer upsell and winback campaign strategy across email, push, and in-app messaging. This role ...

Lucky Strike Entertainment

CRM Specialist

Miami, FL · On-site

The CRM Specialist supports the execution and optimization of email campaigns across multiple ... Partner with IT, development, and marketing operations teams to ensure technical accuracy and ...

City of New York

CRM Developer

Manhattan, NY · On-site +1

The CRM Developer will collaborate with senior Technology staff, business analysts, and product owners to deliver secure, scalable, and maintainable solutions that improve operational efficiency and ...

Jenson USA

CRM Marketing Manager

Riverside, CA · On-site

$60K - $80K/yr

Title: CRM Marketing Manager Department: Marketing Reports To: VP, Marketing Hours Required: Full-time, Exempt Location : Hybrid or Remote* *California, Oregon, Utah and Minnesota residents only.

SonSoft

Sugar CRM

Sunnyvale, CA · On-site

Sugar CRM Sonsoft, Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software ...

Netflix

Ads Central Operations Manager

New York, NY · On-site

About the Role We are seeking an experienced CRM Operations Manager. The role will join to help shape a vision for the Sales workflows, required capabilities, data and operations needed to support ...

Newterra

Sales - CRM Analyst

Coraopolis, PA · On-site

$60K - $80K/yr

That's why we're looking for a Sales - CRM Analyst to join our mission. This isn't just a job. It's an opportunity to contribute to critical water treatment systems that drive efficiency and ...

Turning Point Action

HubSpot CRM Specialist

Phoenix, AZ · On-site

Up to date self-development within all social media, Hubspot, Google Tag Manager and Go High Level ... Experience in campaign data analytics and CRM management. * Degree in data or computer science or ...

Vkore Solutions

Oracle CRM Lead

San Jose, CA · On-site

Solid understanding of customer service operations and CRM/contact center best practices. * Strong communication, stakeholder management, and onsite leadership skills. * Ability to create detailed ...

LA Clippers

CRM Associate

Inglewood, CA · On-site

$30/hr

... Operations. As the CRM Associate, you will participate in projects both long and short term that provide tools and insights for Ticket Sales, Marketing, and Partnerships. Ideal candidates will be ...

Upbound

Manager, CRM Conversion Marketing

Plano, TX · On-site

Manager - CRM Conversion Marketing, Rent-A-Center Who We Are Upbound Group, Inc. (NASDAQ: UPBD) is a technology and data-driven leader in accessible and inclusive financial solutions that address the ...

next page

Showing results 1-20

All JobsCustomer Relationship Management Operations JobsCustomer Relationship Management Operations Manager Jobs

Customer Relationship Management Operations Manager information

See salary details

$29K

$57.4K

$98K

How much do customer relationship management operations manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for customer relationship management operations manager in the United States is $57,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

More about Customer Relationship Management Operations Manager jobs
What cities are hiring for Customer Relationship Management Operations Manager jobs? Cities with the most Customer Relationship Management Operations Manager job openings:
What states have the most Customer Relationship Management Operations Manager jobs? States with the most job openings for Customer Relationship Management Operations Manager jobs include:
What job categories do people searching Customer Relationship Management Operations Manager jobs look for? The top searched job categories for Customer Relationship Management Operations Manager jobs are:
Customer Relationship Management Operations Manager jobs near you

Senior Manager, CRM

Babbel GmbH

New York, NY • On-site

$110K - $126K/yr

Full-time

PTO

Posted yesterday

Job description

Are you passionate about learning languages? About helping people connect and communicate across cultures, for travel, friendship, or career advancement? About making an impact to our company and our 25MM+ learners? Come join our NY-based team as a Senior Manager, CRM.
About the Role:
Babbel is hiring a Senior Manager, CRM to join our team in our New York City office.
The Senior Manager, CRM will report to the Director of CRM, Revenue Expansion, and lead our global customer upsell and winback campaign strategy across email, push, and in-app messaging. This role focuses on identifying revenue‑driving moments in the subscriber lifecycle and deploys campaigns that boost repeat purchases and minimize churn. Your work will ensure millions of Babbel's subscribers continue to feel valued, inspired, and motivated to learn.
To succeed in this role, you'll bring a data-driven approach, a passion for testing, and an interest in crafting strategies tailored to global markets. You'll collaborate with cross-functional teams to deliver regionally optimized campaigns that will drive upsell and cross sell opportunities, and increase CLV.
Responsibilities:
  • Develop and execute a global CRM campaign strategy that drives upsell and cross-sell opportunities.
  • Lead the end‑to‑end development, deployment, and continuous optimization of personalized high‑value customer journeys that improve conversions and long‑term customer value.
  • Identify and implement new upsell and winback programs to improve customer lifetime value.
  • Plan and maintain a revenue-focused campaign calendar with stakeholders, ensuring timely, high-quality execution.
  • Continuously improve performance through rigorous experimentation and optimization from A/B and multivariate test design through to data-driven evaluation and decision-making
  • Lead campaign analysis and report on expansion efforts, providing actionable insights and recommendations.
  • Collaborate closely with creative, product, and international teams to ensure consistent, on-brand messaging that resonates with diverse customer audiences.

Key Job Requirements Are:
  • At least 5 years of CRM experience in a high-volume, revenue-focused role; experience in a B2C subscription-based tech company is a plus
  • A test-and-learn approach to work: you embrace new tools and AI to drive meaningful process improvements, and you treat iteration - including failure - as part of the path to step-change results
  • A strong understanding of international markets and corresponding customer behaviors
  • Hands-on experience with building and optimizing upsell-focused email, in-app, and push marketing campaigns
  • Proficiency with marketing automation platforms and ESPs such as Salesforce, Emarsys, Braze, or Customer.io
  • Strong understanding of CRM best practices and global compliance regulations (CAN-SPAM, CASL, GDPR) across regions
  • Proficient in email-specific HTML/CSS, liquid/scripting logic, SQL querying, and building advanced segments
  • Experience with BI platforms such as Looker, Tableau, Google Analytics, and Amplitude to track performance and refine strategy
  • A data-driven mindset, with the ability to interpret findings, analyze trends, and make recommendations based on campaign performance
  • Proficiency with A/B and multivariate testing methodologies
  • Exceptional written and verbal communication skills with attention to detail and a creative sensibility
    Benefits
  • Join a global company with purpose
  • Competitive compensation, PTO, benefits
  • Have an Impact on Babbel's product, company, and learners
  • Career growth and skill development

This position is located in NYC and requires a minimum of 3 days/week in office.
Salary Information
In New York City, the reasonable annualized full-time salary for this role is $110,000 - $126,000 and placement within this range will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level.
Babbel is an equal opportunity employer committed to diversity and inclusion. Babbel Inc. uses AI-assisted tools to help review applications and support our recruiting team. All hiring decisions are made by people.

Apply