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Customer Relationship Management Operations Manager Jobs

ServiceNow

CRM Architect

Charlotte, NC · On-site

As a CRM Architect , you will play a vital role in our CRM strategy by supporting our enterprise ... Work closely with IT, operations, business stakeholders, product, and other external and internal ...

Hudson Manpower

CRM Lead

San Jose, CA · On-site

Solid understanding of customer service operations and CRM/contact center best practices. Strong communication, stakeholder management, and onsite leadership skills. Ability to create detailed ...

Contrarian Thinking

HubSpot CRM Manager

Austin, TX · On-site

Build reporting dashboards used by leadership and operational teams * Support HubSpot integrations ... Are comfortable designing CRM systems from scratch and cleaning up current builds * Have strong ...

Starz

CRM Analyst

Santa Monica, CA · On-site

$80K - $90K/yr

The ideal candidate is equal parts analytical and operational - comfortable working in CRM platforms to help build, QA, and report on campaigns, while also bringing a sharp eye to the data. Key ...

Stem Xpert

SAP CRM

Santa Clara, CA

SAP CRM- Service Modules Location: Santa Clara, CA Duration: Long Term Description: At least 7 to 9 years of SAP CRM Service consulting experience Team member for at least ONE full life cycle SAP PM ...

Wag Walking

CRM & Retention Manager

Miami, FL · On-site

Work with CX and Operations to close the loop on customer sentiment, returns, and fulfillment ... A minimum of 4 years of CRM, lifecycle, or retention marketing experience, ideally in DTC ...

Hertz

CRM Analyst

Atlanta, GA

$65K/yr

A Day in the Life: As a CRM Analyst at Hertz, you will help support the implementation and ... operational role * Proficient in Salesforce Marketing Cloud, automations, customer journeys, and A ...

Hertz

CRM Analyst

Atlanta, GA · On-site

$65K/yr

A Day in the Life: As a CRM Analyst at Hertz, you will help support the implementation and ... operational role * Proficient in Salesforce Marketing Cloud, automations, customer journeys, and A ...

Jackson

CRM (Dynamics) Platform Analyst

Nashville, TN · On-site

... Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues. • Develop training materials and provide training and support to the CRM ...

Turo

Senior Manager, CRM Lifecycle

San Francisco, CA · On-site

$136K - $170K/yr

Own business and operational KPIs for CRM. You will be accountable for the growing revenue generated from our existing customer base. * Identify the biggest opportunities across the funnel, including ...

SM Staffing

CRM Administrator Consultant

Monsey, NY

Build and maintain reports and dashboards to support operational and performance tracking across teams. * Identify opportunities to reduce manual work and increase efficiency through CRM features and ...

Wwwinc

OR · Hybrid

$80K - $105K/yr

This role provides analytical and operational support through forecasting, budget tracking, reporting, and data governance, ensuring CRM performance is measured consistently and accurately. Primary ...

Snipes

Director, Loyalty & CRM

Bensalem, PA · On-site

SNIPES Director, Loyalty & CRM Bensalem, PA Hybrid We live sneakers, streetwear, and neighborhood ... Lead the Lifecycle Marketing Manager and team to deliver multi-channel campaigns across email, SMS ...

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$29K

$57.4K

$98K

How much do customer relationship management operations manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for customer relationship management operations manager in the United States is $57,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

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Customer Relationship Management Operations Manager jobs near you
Manager, Revenue Operations Scaled Services, Enablement and Support - CRM Operations

Manager, Revenue Operations Scaled Services, Enablement and Support - CRM Operations

Walmart

Centerton, AR

$80K - $155K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 21,591 frontline employees who took The Breakroom Quiz

22nd of 39 rated national retailers

Job description

Position Summary...Walmart Business is dedicated to helping commercial organizations save time, money, and hassle so they can focus on growing their business. We combine Walmart’s Every Day Low Prices, broad assortment, omnichannel capabilities, and nationwide presence with tailored experiences designed for business buyers.
Position Summary:
As a CRM Operations Manager, you will serve as a key owner of Salesforce administration and CRM process execution for the Sales organization. You will ensure the CRM functions as a reliable, scalable, and efficient system that supports pipeline visibility, accurate reporting, effective lead routing, and seller productivity.
You will manage queue workflows, lead and account routing logic, dashboards and reporting, field configuration, and ongoing data hygiene- ensuring the CRM remains a trusted source of truth for the business. This is a highly cross-functional, execution-focused role that partners closely with Sales, Marketing, RevOps, and Customer Success.What you'll do...CRM Administration & System Management
  • Manage and optimize lead, account, and opportunity routing logic (assignment rules, queues, territory alignment).
  • Ensure system changes follow governance standards, documentation, and change management best practices.
  • Partner with RevOps and business stakeholders to translate requirements into scalable CRM solutions.

Queue Management & Lead Routing
  • Monitor and manage inbound lead queues to ensure timely assignment and SLA adherence.
  • Maintain and improve lead routing logic based on territory, segment, account ownership, and capacity.

Reporting & Dashboard Development
  • Build, QA, and maintain Salesforce reports and dashboards for Sales leadership and frontline teams.
  • Develop standardized dashboards for pipeline health, conversion rates, SLA adherence, lead aging, and rep productivity.
  • Ensure reporting consistency through clear metric definitions and documentation.
  • Support recurring reporting cadences (weekly forecast reviews, monthly business reviews, quarterly planning).

Data Quality & Governance
  • Establish and maintain CRM data quality standards, including completeness, accuracy, and deduplication routines.
  • Conduct regular audits of leads, accounts, opportunities, and activities to ensure compliance with defined processes.
  • Create documentation for field definitions, routing rules, and reporting logic to maintain a single source of truth.
  • Identify and implement automation opportunities that reduce manual work and improve data integrity.

Process Optimization & Cross-Functional Support
  • Support lifecycle management across lead, account, and opportunity stages.
  • Partner with Sales leadership to improve pipeline hygiene and CRM adoption.
  • Assist with territory updates, account reassignments, and structural changes within Salesforce.
  • Maintain an intake and prioritization process for CRM-related requests with defined SLAs.
  • Provide end-user support and light training on dashboards, reporting, and CRM best practices.

Minimum Qualifications
  • Bachelor’s degree or equivalent experience.
  • 3–6 years of experience in CRM Administration, Sales Operations, or Revenue Operations.
  • Hands-on experience administering Salesforce (Sales Cloud required).
  • Proficiency in Salesforce reporting, dashboards, flows, and automation tools.
  • Strong understanding of lead routing, queue management, and territory logic.
  • Advanced Excel/Google Sheets skills.
  • Strong problem-solving skills with attention to detail and data accuracy.

Preferred Qualifications
  • Salesforce Administrator Certification.
  • Experience supporting B2B Sales organizations.
  • Experience with marketing automation tools (e.g., Marketo, HubSpot) and system integrations.
  • Familiarity with BI tools such as Looker, Tableau, or Power BI.
  • Experience with sales engagement tools (Outreach, Salesloft, Gong, etc.).
  • Ability to translate business requirements into scalable CRM configurations.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in business, marketing, communication, digital media/advertising, or related area and 2 years' experience in campaign management, business development, market development, or related area.
Option 2: 4 years' experience in campaign management, business development, market development, or related area.Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

3 years' experience in account management., 3 years' experience in customer-facing role., 3 years' experience in digital media., Master's degree in business, marketing, communication, digital media/advertising or related area and 1 year's experience in campaign management, business development, market development, or related area., With CRM.Primary Location...1601 SE 10th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

What Walmart employees say

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail, professional, labor and political organizations, specialized design services, transportation and warehousing and fitness and sports centers

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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