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Customer Experience Operations Manager Jobs in Raleigh, NC

Novanta, Inc.

Customer Experience Manager

Apex, NC · On-site

Summary The Customer Experience Manager is responsible for leading the Customer Service ... This leader will oversee daily operations, develop team capability, and implement process ...

Novanta

Customer Experience Manager

Apex, NC · On-site

Summary The Customer Experience Manager is responsible for leading the Customer Service ... This leader will oversee daily operations, develop team capability, and implement process ...

JD Service Now

Customer Experience Manager

Durham, NC · On-site

$80K/yr

The Customer Experience Manager leads, develops, and energizes the Customer Service Representative ... Success in this role requires operational leadership, smart use of data, and a passion for raising ...

JD Service Now

Customer Experience Manager

Durham, NC · On-site

$80K - $100K/yr

The Customer Experience Manager leads, develops, and energizes the Customer Service Representative ... Success in this role requires operational leadership, smart use of data, and a passion for raising ...

JD SERVICE NOW LLC

Customer Experience Manager

Durham, NC · On-site

$80K - $100K/yr

Description The Customer Experience Manager leads, develops, and energizes the Customer Service ... Success in this role requires operational leadership, smart use of data, and a passion for raising ...

Five Below

Customer Experience Manager

Durham, NC · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Addison Group

Landscape Operations Manager

Raleigh, NC · On-site

$65K - $70K/yr

Addison Group is partnering with our client, a leading provider in commercial landscaping and construction services, to identify an experienced Operations Manager . This position plays a key role in ...

Addison Group

Landscape Operations Manager

Raleigh, NC · On-site

$65K - $70K/yr

Addison Group is partnering with our client, a leading provider in commercial landscaping and construction services, to identify an experienced Operations Manager . This position plays a key role in ...

Addison Group

Landscape Operations Manager

Raleigh, NC · On-site

$65K - $70K/yr

Addison Group is partnering with our client, a leading provider in commercial landscaping and construction services, to identify an experienced Operations Manager . This position plays a key role in ...

Addison Group

Landscape Operations Manager

Raleigh, NC · On-site

$65K - $70K/yr

Addison Group is partnering with our client, a leading provider in commercial landscaping and construction services, to identify an experienced Operations Manager . This position plays a key role in ...

Addison Group

Landscape Operations Manager

Raleigh, NC

$65K - $70K/yr

Addison Group is partnering with our client, a leading provider in commercial landscaping and construction services, to identify an experienced Operations Manager . This position plays a key role in ...

BrightView

Operations Manager

Durham, NC · On-site

Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience * Project Management: Lead and coordinate ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Raleigh, NC

Customer Experience Operations Manager information

See Raleigh, NC salary details

$43.3K

$120.2K

$131.7K

How much do customer experience operations manager jobs pay per year?

As of Jul 12, 2026, the average yearly pay for customer experience operations manager in Raleigh, NC is $120,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,300.00 and $130,300.00 per year, depending on experience, location, and employer.

How does a Customer Experience Operations Manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

How much does a customer experience manager earn?

A customer experience operations manager typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Salaries can vary based on industry, certifications, and the complexity of customer service operations managed.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Experience Director or Vice President of Customer Service, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What is a customer experience operations manager?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, implement improvements, and coordinate cross-functional teams to enhance service quality, often using tools like CRM software and data analytics. Strong leadership, communication skills, and understanding of customer service metrics are essential for this role.

What does a customer operations manager do?

A customer experience operations manager oversees the processes and systems that support customer interactions, ensuring efficient service delivery and satisfaction. They analyze customer data, coordinate cross-functional teams, and implement improvements using tools like CRM software to enhance overall customer experience.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a Customer Experience Operations Manager, and why are they important?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
What are popular job titles related to Customer Experience Operations Manager jobs in Raleigh, NC? For Customer Experience Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Experience Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Experience Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Experience Operations Manager jobs? Cities near Raleigh, NC with the most Customer Experience Operations Manager job openings:
Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 74% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $120,225 per year, or $57.8 per hour.
Customer Experience (CX) Operations Manager

Customer Experience (CX) Operations Manager

Inn-Flow

Raleigh, NC • On-site

$130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

A Little About Inn-Flow
At Inn-Flow, we're more than a hotel software company - we're a team on a mission to transform how the hospitality industry operates. Built by hoteliers, for hoteliers, our all-in-one back-office platform brings together accounting, labor management, payroll, business intelligence, and more into one seamless experience. Our technology empowers hotel operators to work smarter, make better decisions, and focus on what matters most: delivering exceptional guest experiences.
Inn-Flow is experiencing strong growth and momentum, backed by the strategic investment from Mainsail Partners. As we scale, we're expanding the leadership team, accelerating innovation, and deepening our impact across the hospitality industry, all while staying grounded in the real needs of operators.
Our commitment to both customers outcomes and employee experience has earned industry recognition, including multiple top honors from the 2026 HotelTechAwards and recognition as a Top 10 Best Places to Work in Hotel Tech and Triangle Business Journal's #2 Best Place to Work.
At Inn-Flow, you'll have the opportunity to do meaningful work, grow your career, and be part of a company that's shaping the future of hospitality technology.
About the role
Inn-Flow is hiring a CX Operations Manager to help build and scale the operational foundation of our Customer Experience organization. This role will report directly to the SVP of CX and sit squarely within the CX team.
This is a highly impactful, hands-on role for someone who thrives in fast-growing SaaS environments and loves building systems, processes, and data foundations from the ground up. You'll play a critical role in modernizing our CX tech stack, strengthening our analytics and reporting capabilities, and enabling CX leaders to operate more efficiently through automation, AI, and data-driven decision-making.
This role will initially be a team of one, requiring a strong individual contributor who is excited to roll up their sleeves - with the opportunity to grow into a player-coach and help build a CX Operations team as Inn-Flow scales.
This is a hybrid role based in the Raleigh, Durham, Chapel Hill area, with in-office collaboration in Raleigh on Tuesdays and Thursdays.
What you'll do
  • Lead the migration of our support platform from Freshdesk to a new platform, including implementation, configuration, testing, and rollout
  • Own the rollout and ongoing optimization of AI chat experience, identifying opportunities to increase automation and improve customer experience
  • Assess, implement, and optimize CX systems and tools to support scale, efficiency, and a high-quality customer experience - including the near-term assessment, and potential implementation, of a new Customer Success platform
  • Establish a strong, system-driven foundation for CX reporting and analytics
  • Partner closely with the Data team to leverage Snowflake and Sigma to support CX insights, dashboards, and reporting
  • Design and maintain reporting that enables CX leaders to track performance, identify trends, and make data-driven decisions
  • Streamline CX workflows and processes, reducing manual effort through automation and better system design
  • Identify and expand opportunities to leverage AI across CX operations
  • Partner cross-functionally with Product, Engineering, Data, and other teams to drive alignment and execution
  • Support CX leaders with operational enablement, change management, and adoption of new tools and processes
  • Work with the SVP of CX to faciliate Monthly and Quarterly Business Reviews
  • Support CX leaders with systems and data needs to facilitate the Voice of the Customer program
  • Help define the future state of CX Operations at Inn-Flow and, over time, grow into a leadership role as the team expands

What Makes You Stand Out
  • Experience with tools such as Intercom, HubSpot, Fin AI, Snowflake, Sigma, Zapier, or similar platforms
  • Experience building or scaling CX Operations functions from the ground up
  • Experience partnering closely with data teams on reporting and analytics
  • Strong change management skills and a track record of driving adoption across teams
  • A builder mindset - you enjoy creating systems, processes, and foundations that scale
  • Leadership potential and interest in growing into a player-coach role over time

Qualifications
  • Multiple years of experience in an Operations role within a SaaS business (CX Ops, Support Ops, CS Ops, or similar)
  • Experience supporting a fast-growing, scaling SaaS organization
  • Strong understanding of CX platforms, BI and analytics tools, automation tooling, and AI capabilities
  • Proven experience leading complex system implementations and driving operational change
  • Strong analytical skills with the ability to translate data into actionable insights
  • Ability to balance hands-on execution with strategic thinking
  • Strong communication and stakeholder management skills, with the ability to influence cross-functionally
  • Comfort operating in ambiguity and building structure where it doesn't yet exist

Why You'll Love Working at Inn-Flow
We believe great work starts with taking great care of our people.
At Inn-Flow, you'll enjoy:
Benefits
• Health, dental, and vision insurance
• Short-Term Disability & Life Insurance
• 401(k) with a generous employer match
Time Off & Flexibility
• Flexible vacation and PTO
• Paid holidays plus a floating holiday
• Paid volunteer time
• Hybrid work schedule with in-office collaboration on Tuesdays and Thursdays in our Raleigh office (remote Mondays, Wednesdays, and Fridays)
Work Environment & Culture
• A beautiful, modern office in downtown Raleigh
• Employer-paid monthly parking
• Monthly team socials and regular celebrations
• Quarterly all-hands meetings
• A culture rooted in recognition, collaboration, and growth
• Smart, kind, and genuinely fun people who care about their work - and each other
Equal Opportunity Employer
Inn-Flow is proud to be an Equal Opportunity Employer, upholding a work environment free from discrimination and harassment. We make our hiring decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, family status, or any other non-business consideration. We stand firmly against discrimination and harassment in any form.

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