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Customer Experience Operations Manager Jobs in Raleigh, NC

BrightView

Operations Manager

Raleigh, NC · On-site

Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience * Project Management: Lead and coordinate ...

BrightView Landscapes

Operations Manager

Durham, NC

Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience * Project Management: Lead and coordinate ...

BrightView

Operations Manager

Raleigh, NC · On-site

Implement processes to improve customer experience. 8. Project Management * Lead or contribute to operational projects aimed at improving the business. * Coordinate teams in the branch to achieve ...

ISC2

Customer Experience Associate

Raleigh, NC

$16 - $21.50/hr

Manage day to day contacts: * Deliver accurate, professional and timely support to customers during ... Demonstrate passion for customer experience and has the ability to put the customer and candidate ...

Window Nation

Operations Manager

Raleigh, NC · On-site

$100K - $110K/yr

We're seeking an Operations Manager to lead and grow our installation and branch operations for our ... High level proficiency with CRM systems; experience with Salesforce or Microsoft Dynamics is a plus

CVS Health

Operations Manager

Youngsville, NC · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

Tesla

Customer Experience Specialist

Durham, NC · On-site

$16 - $20.25/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

Aptive Environmental

Operations Manager

Cary, NC · On-site

$90K - $105K/yr

... customers Qualifications: At least 3+ years experience in management and/or a bachelor's degree in business, marketing, finance, or a related field. Preferred a high school diploma or related ...

Aptive Environmental

Operations Manager

Cary, NC · On-site

$90K - $105K/yr

... customers Qualifications: At least 3+ years experience in management and/or a bachelor's degree in business, marketing, finance, or a related field. Preferred a high school diploma or related ...

Amazon

Sr. Operations Manager

Garner, NC · On-site

... quality and customer experience • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers ...

Well

Client Operations Manager

Chapel Hill, NC · On-site +1

$110K - $135K/yr

Client Operations Manager Reporting To: Senior Client Operations Manager Location: Chapel Hill, NC ... Experience working with clients * Healthcare experience (preferred) * Excellent communication ...

Kuehne+Nagel

Operations Manager

Durham, NC · On-site

... customers. By doing so with precision, you not only contribute to the success of your team, but ... and experience 5+ years of warehousing experience 3-5 years of leadership experience in a ...

Eaton

Operations Manager

Youngsville, NC · On-site

$97K - $143K/yr

Salaries are based upon candidate skills, experience, and qualifications, as well as market and ... Coordinate production schedules and prioritize assembly activities to meet customer requirements ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Raleigh, NC

Customer Experience Operations Manager information

See Raleigh, NC salary details

$43.3K

$120.2K

$131.7K

How much do customer experience operations manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for customer experience operations manager in Raleigh, NC is $120,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,300.00 and $130,300.00 per year, depending on experience, location, and employer.

How does a Customer Experience Operations Manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

Is CX a good career?

A Customer Experience (CX) Operations Manager plays a key role in improving customer satisfaction and loyalty by overseeing service processes and team performance. The role often requires strong communication, data analysis skills, and familiarity with customer feedback tools. It can offer career growth opportunities in various industries focused on customer-centric strategies.

What is a Customer Experience Operations Manager?

A Customer Experience Operations Manager is responsible for overseeing and optimizing the processes, tools, and teams that support a company's customer experience initiatives. They analyze customer feedback, implement process improvements, and ensure that customer interactions are seamless across all touchpoints. This role often collaborates with departments such as sales, marketing, and product to align strategies and deliver a consistent and high-quality customer experience. Their goal is to increase customer satisfaction, loyalty, and retention by identifying pain points and implementing effective solutions.

What does a customer operations manager do?

A customer experience operations manager oversees the processes and systems that support customer interactions, ensuring efficient service delivery and satisfaction. They analyze customer data, coordinate cross-functional teams, and implement improvements using tools like CRM software to enhance overall customer experience.

How much should an operations manager get paid?

The salary for a Customer Experience Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Factors such as team size, company size, and required skills like data analysis or CRM tools can influence compensation levels.

What is a CX operations manager?

A Customer Experience (CX) Operations Manager oversees the processes and systems that support customer interactions to ensure a positive experience. They analyze customer data, coordinate cross-functional teams, and implement improvements using tools like CRM software to enhance service quality and efficiency.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a Customer Experience Operations Manager, and why are they important?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
What are popular job titles related to Customer Experience Operations Manager jobs in Raleigh, NC? For Customer Experience Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Experience Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Experience Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Experience Operations Manager jobs? Cities near Raleigh, NC with the most Customer Experience Operations Manager job openings:
Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $120,225 per year, or $57.8 per hour.
Operations Manager

Operations Manager

BrightView

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

BrightView Landscapes rating

6.9

Company rating: 6.9 out of 10

Based on 71 frontline employees who took The Breakroom Quiz

9th of 30 rated gardening and landscaping

Job description

The Best Teams are Created and Maintained Here.
Job Summary
  • The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring efficiency and safety. This role manages staff, resources, and workflows to achieve financial and operational targets while maintaining compliance with company policies. The Operations Manager drives continuous improvement, fosters collaboration between departments, and ensures that operations support excellent customer service.

Duties and Responsibilities:
  • Process Improvement and Efficiency: Analyze operational processes and workflows, identify inefficiencies, and implement changes to enhance productivity, quality, and cost-effectiveness
  • Team Leadership and Development: Supervise, train, and develop staff, conduct performance evaluations, foster a positive work environment, and address team issues promptly
  • Forecasting and Labor Management: Execute weekly and monthly labor planner, monitor expenses, allocate resources efficiently, and ensure the branch operates within forecasted labor hours/dollars/percents to meet financial targets
  • Procurement and Inventory Management: Source products from preferred vendors, manage inventory levels to meet demand without overstocking, facilitate equipment tracking and preventive maintenance, and ensure timely vendor deliveries
  • Safety, Compliance and Risk Management: Ensure operations comply with industry regulations, enforce company safety standards, identify potential risks and implement strategies to mitigate, execute compliance processes (e.g., Stretch & Flex, Gate Check, ETC), conduct audits, and maintain accurate safety documentation
  • Reporting and Performance Metrics: Track and report KPIs to track operational performance, report operational challenges to the Branch Manager daily, leverage company systems and tools such as BrightPath, Power BI, Leadr, Field Management Systems, and Estimating (CPQ) to inform data-driven decisions and drive continuous improvement
  • Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience
  • Project Management: Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals
  • Resource Planning: Oversee staffing, equipment, and technology allocation; anticipate forecast operational needs; plan for future resource requirements; and ensure sufficient capacity to meet demand
  • Collaboration and Communication: Partner with internal branch departments (Office Admin, Operations, Sales, Account Management) and external vendors/clients to support smooth operations and communicate/execute operational excellence strategies in partnership with the Director of Operations

Education and Experience:
  • Associate's or Bachelor's degree in a landscape or business-related field, or equivalent experience in a service-based industry
  • Minimum 7 years of experience in the construction or landscaping industry
  • Minimum 2-3 years of management experience within the landscape or service industry
  • Qualified Applicator License (Pesticide or Fertilizer) preferred
  • Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, as well as company systems such as FSM, BrightPath, and MFP/WAR calls.
  • Experience with mobile applications, including retrieving email, accessing and using mobile applications, taking, and sharing pictures
  • Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment.
  • Bilingual in English and Spanish preferred
  • Effective written and oral communication skills
  • Ability to create and foster a team-oriented environment

Physical Demands/Requirements:
  • Ability to walk, bend, twist, and carry up to 50lbs
  • Ability to traverse uneven surfaces on job sites for quality checks and inspections
  • Must be able to travel within the branch territory to visit designated client properties

Work Environment:
  • Field-based role; will have regular office work

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.
This job description is subject to change at any time.
BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.
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