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Customer Experience Operations Manager Jobs in Raleigh, NC

BrightView

Operations Manager

Raleigh, NC · On-site

Implement processes to improve customer experience. 8. Project Management * Lead or contribute to operational projects aimed at improving the business. * Coordinate teams in the branch to achieve ...

BrightView Landscapes

Operations Manager

Raleigh, NC · On-site

Implement processes to improve customer experience. 8. Project Management * Lead or contribute to operational projects aimed at improving the business. * Coordinate teams in the branch to achieve ...

CVS Health

Operations Manager

Cary, NC

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

New

CVS Health

Operations Manager

Cary, NC

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

New

Amazon

Sr. Operations Manager

Smithfield, NC · On-site

... quality and customer experience • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers ...

Amazon

Sr. Operations Manager

Garner, NC · On-site

... quality and customer experience • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers ...

Floor & Décor

Operations Manager

Raleigh, NC

... experience to every customer through established company guidelines concerning sales, customer ... Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence * Assist ...

Well

Client Operations Manager

Chapel Hill, NC · On-site +1

$110K - $135K/yr

Client Operations Manager Reporting To: Senior Client Operations Manager Location: Chapel Hill, NC ... Experience working with clients * Healthcare experience (preferred) * Excellent communication ...

Kuehne+Nagel

Operations Manager

Durham, NC · On-site

... customers. By doing so with precision, you not only contribute to the success of your team, but ... and experience 5+ years of warehousing experience 3-5 years of leadership experience in a ...

Eaton

Operations Manager

Youngsville, NC · On-site

$97K - $143K/yr

Salaries are based upon candidate skills, experience, and qualifications, as well as market and ... Coordinate production schedules and prioritize assembly activities to meet customer requirements ...

AURA Technologies LLC

Operations Manager

Raleigh, NC · Hybrid

The Opportunity - Operations Manager AURA Technologies is seeking an Operations Manager to help run ... Experience with Travel & Expense software (e.g., Concur), Smartsheet, and CRM tools. * CMMC ...

Amazon

Sr. Operations Manager

Garner, NC · On-site

... customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and ...

Air Clean Systems

Operations Manager

Creedmoor, NC · On-site

... to customers. * Help plan and administer procedures and budgets, both operational and capital ... Manufacturing experience with companies engaged in the manufacture of high quality, laboratory ...

Aqua-Tots Swim School

Assistant General Manager

Apex, NC · On-site

$40K - $45K/yr

Assistant General Manager - Aqua-Tots Swim School (Swim School Manager | Operations Manager ... customer experience, sales growth, and daily swim school operations to ensure families receive ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Raleigh, NC

Customer Experience Operations Manager information

See Raleigh, NC salary details

$43.3K

$120.2K

$131.7K

How much do customer experience operations manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer experience operations manager in Raleigh, NC is $120,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,300.00 and $130,300.00 per year, depending on experience, location, and employer.

How does a Customer Experience Operations Manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

How much does a customer experience manager earn?

A customer experience operations manager typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Salaries can vary based on industry, certifications, and the complexity of customer service operations managed.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Experience Director or Vice President of Customer Service, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What is a customer experience operations manager?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, implement improvements, and coordinate cross-functional teams to enhance service quality, often using tools like CRM software and data analytics. Strong leadership, communication skills, and understanding of customer service metrics are essential for this role.

What does a customer operations manager do?

A customer experience operations manager oversees the processes and systems that support customer interactions, ensuring efficient service delivery and satisfaction. They analyze customer data, coordinate cross-functional teams, and implement improvements using tools like CRM software to enhance overall customer experience.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a Customer Experience Operations Manager, and why are they important?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
What are popular job titles related to Customer Experience Operations Manager jobs in Raleigh, NC? For Customer Experience Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Experience Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Experience Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Experience Operations Manager jobs? Cities near Raleigh, NC with the most Customer Experience Operations Manager job openings:
Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 74% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $120,225 per year, or $57.8 per hour.
Operations Manager

Operations Manager

BrightView

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

BrightView Landscapes rating

6.9

Company rating: 6.9 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

13th of 34 rated gardening and landscaping

Job description

The Best Teams are Created and Maintained Here.
At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for a Operations Manager. Can you picture yourself here?
Here's what you'd do:
The Operations Manager is responsible for overseeing the day-to-day operations of the branch, ensuring that everything runs smoothly and efficiently.
You'd be responsible for:
1. Process Improvement and Efficiency
  • Analyze current operational processes and workflows.
  • Identify areas for improvement and implement changes to increase efficiency.
  • Streamline processes to reduce costs, improve productivity and quality.

2. Team Leadership and Development
  • Manage and supervise staff, ensuring they are motivated and productive.
  • Provide training, development, and performance evaluations.
  • Foster a positive work environment and address team issues promptly.

3. Forecasting and Labor Management
  • Manage and execute weekly and monthly labor planner as directed by BM.
  • Monitor expenses and allocate resources efficiently.
  • Ensure the branch operates within its forecasted labor hours/ dollars/ percents to meet financial targets.

4. Procurement and Inventory Management
  • Ensure procurement of products is properly and effectively sourced from preferred vendor.
  • Manage inventory levels to meet demand without overstocking.
  • Collaborate with suppliers and vendors to ensure timely delivery of goods.
  • Facilitate equipment tracking, auditing, usage goals and preventative maintenance.

5. Safety, Compliance and Risk Management
  • Ensure that operations comply with industry regulations and company safety standards.
  • Identify potential risks and implement strategies to mitigate them.
  • Ensure execution of all standard company processes (e.g., Stretch & Flex, Gate Check, ETC compliance, etc.)
  • Conduct audits and ensure documentation is maintained properly.

6. Reporting and Performance Metrics
  • Monitor key performance indicators (KPIs) to track operational performance.
  • Report operational progress and challenges to Branch Manager daily.
  • Use data to inform decision-making and drive continuous improvement; use of company systems and tools - BrightPath, Power BI, Leadr, Field Management Systems, Estimating (CPQ).

7. Customer Service, Satisfaction and Jobsite Quality
  • Ensure that operations support excellent customer service and jobsite quality.
  • Address any operational issues that impact customer satisfaction.
  • Implement processes to improve customer experience.

8. Project Management
  • Lead or contribute to operational projects aimed at improving the business.
  • Coordinate teams in the branch to achieve branch growth and operational goals.
  • Ensure client's work is delivered on time, within scope, and within forecast.

9. Resource Planning
  • Oversee the allocation of resources, including staffing, equipment, and technology.
  • Forecast operational needs and plan for future resource requirements.
  • Ensure that the company has the capacity to meet operational demands.

10. Collaboration and Communication
  • Serve as a bridge between various branch departments (Office Admin, Operations, Sales, Acct Mgmt. etc.) to ensure smooth operations.
  • Communicate and execute operational excellence strategies through partnership with the Director of Operations.
  • Collaborate with external partners, such as vendors and clients, to optimize operations.

You might be a good fit if you have:
  • 2 or 4 year degree in a landscape or business-related field or equivalent experience in a similar service industry
  • Minimum 7 years in construction or landscaping industry
  • Minimum 2-3 years of management experience within the landscape or service industry
  • Qualified Applicator License (Pesticide or Fertilizer) preferred
  • Working knowledge of Microsoft Windows operating systems and programs including MS Excel, Word, PowerPoint, Outlook, FSM, BrightPath, MFP/WAR calls
  • Experience with mobile applications and software including but not limited to, retrieving email from a mobile device, accessing, and using mobile applications, taking, and sharing pictures
  • Demonstrates ability to function successfully in a fast paced and ever-changing work environment
  • Bilingual in English and Spanish preferred
  • Effective written and oral communication skills
  • Ability to create and foster a team-oriented environment

Here's what to know about working here:
Here at BrightView, we're as passionate about caring for our clients as we are about caring for each other. Though we're the nation's leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home.
If you're looking to join a team of talented go-getters who tackle big vision projects other companies could only dream of, you just might have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there's no limit to what we can do, and what you can achieve.
Growing Everyday
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development. In addition to best-in-class opportunities and competitive salary, you may be eligible for benefits and perks like:
  • Paid time off
  • Health and wellness coverage
  • 401k savings plan

Start Your Bright New Career Journey
BrightView is an Equal Employment Opportunity and E-Verify Employer.
BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.
It's Not Just a Team. It's One BrightView.

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