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Customer Experience Operations Manager Jobs in Raleigh, NC

Netsertive

Customer Experience Specialist

Morrisville, NC · On-site

$16.50 - $20.75/hr

Netsertive's Customer Experience Specialist plays a key role in managing and growing customer relationships across. This position is responsible for owning a book of business, ensuring customer ...

Addison Group

Landscape Operations Manager

Raleigh, NC · On-site

$65K - $70K/yr

Addison Group is partnering with our client, a leading provider in commercial landscaping and construction services, to identify an experienced Operations Manager . This position plays a key role in ...

Addison Group

Landscape Operations Manager

Raleigh, NC · On-site

$65K - $70K/yr

Addison Group is partnering with our client, a leading provider in commercial landscaping and construction services, to identify an experienced Operations Manager . This position plays a key role in ...

Addison Group

Landscape Operations Manager

Raleigh, NC · On-site

$65K - $70K/yr

Addison Group is partnering with our client, a leading provider in commercial landscaping and construction services, to identify an experienced Operations Manager . This position plays a key role in ...

BrightView

Operations Manager

Durham, NC · On-site

Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience * Project Management: Lead and coordinate ...

BrightView

Operations Manager

Raleigh, NC · On-site

Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience * Project Management: Lead and coordinate ...

Tesla

Customer Experience Specialist

Durham, NC · On-site

$16 - $20.25/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

BrightView Landscapes

Operations Manager

Durham, NC

Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience * Project Management: Lead and coordinate ...

BrightView

Operations Manager

Raleigh, NC · On-site

Implement processes to improve customer experience. 8. Project Management * Lead or contribute to operational projects aimed at improving the business. * Coordinate teams in the branch to achieve ...

BrightView

Operations Manager

Durham, NC · On-site

Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience * Project Management: Lead and coordinate ...

CVS Health

Operations Manager

Louisburg, NC · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

CVS Health

Operations Manager

Cary, NC · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

CVS Health

Operations Manager

Cary, NC · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

CVS Health

Operations Manager

Morrisville, NC · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

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Showing results 21-40

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Raleigh, NC

Customer Experience Operations Manager information

See Raleigh, NC salary details

$43.3K

$120.2K

$131.7K

How much do customer experience operations manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer experience operations manager in Raleigh, NC is $120,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,300.00 and $130,300.00 per year, depending on experience, location, and employer.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
What are popular job titles related to Customer Experience Operations Manager jobs in Raleigh, NC? For Customer Experience Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Experience Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Experience Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Experience Operations Manager jobs? Cities near Raleigh, NC with the most Customer Experience Operations Manager job openings:
Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $120,218 per year, or $57.8 per hour.

Hardscapes Operations Manager

SiteOne Landscape Supply

Durham, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

SiteOne Landscape Supply rating

8.0

Company rating: 8.0 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

114th of 412 rated retail wholesalers

Job description

Company Overview
SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.
At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!
Position Overview
The Hardscapes Operations Manager plays a key leadership role in the hardscape yard by managing yard associates, signage and inventory, promoting safe equipment operation and material handling, and purchasing of material.
What you'll do:
  • Maintain and promote yard safety excellence
  • Maintain yard organization and execute merchandising initiatives within the yard
  • Maintain up-to-date and clean displays, including product signage, labels, and tags
  • Manage the fleet of equipment (including skid steers, rubber tire wheel loaders, and forklifts) and arrange for equipment repairs and replacement, as needed
  • Provide direct leadership, management, and training of yard associates
  • Ensure loading and unloading excellence
  • Perform inventory cycle counts
  • Assist in ordering hardscape material
  • Conduct yearly performance reviews and development discussions
  • Partner with leadership and Field Support to understand the impact of emerging technologies and ways of working on business performance, and actively support and lead their implementation

Skills We Are Seeking
  • 3-5 years of leadership or team-building experience
  • Operations and inventory management experience preferred
  • Experience in landscape, nursery, hardscape/masonry, or irrigation industry preferred
  • Must be customer-focused and safety-minded
  • Must be able to lift 50 pounds
  • Must be computer proficient (capable of entering orders, receiving purchase orders, sending emails, approving time, etc.)
  • Ready and willing to learn and adopt, and encourage others to learn and adopt, new technologies and ways of working
  • High school diploma or equivalent

Compensation & Benefits:
  • Competitive Compensation
  • Medical, Dental and Vision plans
  • Paid Time Off, Paid Holidays
  • DailyPay available!
  • 401k with company match
  • Tuition Reimbursement
  • Lucrative Associate Referral Program
  • Company Apparel and Work Boot Vouchers
  • Opportunity for Advancement
  • Paid Training and Business Certifications Available
  • Free Counseling Services/Employee Assistance Program
  • Life Insurance and Short- and Long-Term Disability Insurance
  • Product Discounts
  • Most Branches never work Sundays!

THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
If you are ever unsure whether a message is really from SiteOne, here's how to protect yourself from recruiting scams:
  • SiteOne will never ask for payment, sensitive personal info, or documents over email, messaging apps., or interviews
  • All SiteOne job openings and updates will be posted on our official careers page: https://careers.siteone.com/
  • SiteOne job related emails will be sent with a @siteone.com. All other variations are likely fraudulent.
  • You can always reach our SiteOne team directly at Recruiting@siteone.com to confirm

Starting pay will depend on factors such as location and experience, and will always meet or exceed applicable state and local minimum wage laws.

What SiteOne Landscape Supply employees say

Pay

Benefits

Hours and flexibility

Workplace

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SiteOne Landscape Supply logo

About SiteOne Landscape Supply

Sourced by ZipRecruiter

SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 630 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies.

Industry

Wholesale

Company size

1,001 - 5,000 Employees

Headquarters location

Roswell, GA, US

Year founded

2001

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