Customer Experience Operations Manager Jobs in Raleigh, NC

Full Job Description

Job Title:

Operations Manager

Location:
Cary/Apex Area (Overseeing 5 Residential Care Homes)

Job Type:
Full-Time | Salaried Leadership Role

State of Transformation in Health Care: Join the Future with Avendelle Assisted Living: Where Your Leadership Meets Innovation

Ready to step into a role where you are not just supporting care, but shaping how care is delivered?

At Avendelle Assisted Living, we are redefining what it means to be an Operations Manager. This is not a traditional role. This is an opportunity to lead, to influence, and to be part of a care model where your clinical knowledge, leadership, and voice truly matter.

Evolve, Dont Just Perform

Our philosophy is simple:
Think beyond the traditional expectations of an Operations Manager.

Here, you are not confined to passing medications or completing tasks. You are an Operations Manager, a leader responsible for guiding care, supporting teams, and ensuring our homes operate with consistency, compassion, and excellence.

The Avendelle Community: Where Leadership Takes Shape

Just as every resident in our care is unique, we recognize that every leader brings their own strengths, perspective, and potential.

At Avendelle:

• You will oversee and support multiple homes
• You will train, guide, and develop staff
• You will play a key role in how care is delivered every day

We invest in your growth through hands-on leadership experience, real responsibility, and continuous learning, helping you build a career that goes beyond the bedside.

A Holistic Focus for a Wholehearted Impact

We dont just look at your license, we look at who you are as a leader.

Your ability to communicate, to stay grounded under pressure, to guide others, and to take ownership matters just as much as your clinical skillset. We believe the strength of our care comes from the strength of the people leading it.

Who Were Looking For: The Heart and Leader of Our Homes

We are seeking an individual who:

• Leads with compassion, confidence, and integrity
• Takes ownership of both care and operations
• Communicates clearly with staff, families, and providers
• Is open to learning, growth, and new ways of working, including technology
• Wants to make a meaningful impact beyond a traditional role

If you are ready to step into a role where you are trusted to lead, supported to grow, and expected to make a difference, you are who weve been looking for.

Be Part of an Intimate Community

Located in Wake County, our residential care homes are intimate residences that offer personalized care to six cherished residents. Be a part of a family, not just a facility.

Ignite Your Career with Avendelle Assisted Living and Be a Partner in Transformation

Step into a role where your leadership shapes care, your voice drives improvement, and your work truly matters, every single day.

We are not a traditional facility.

We operate with:

• We operate with intention and heart.
• We provide thoughtful, personalized care in a home-like setting where residents are truly known and valued.
• We support our team with clear systems and shared accountability so no one carries the load alone.
• We embrace technology in a simple, practical way to improve communication, reduce stress, and create more time for what matters most: our residents.

About This Role

We are seeking a Operations Manager to help oversee5 locations, ensuring that each home operates at a high level clinically and operationally.

This is a leadership role focused on outcomes, not tasks.

You will be responsible for:

• Ensuring care quality across all homes
• Maintaining compliance with NC DHSR regulations
• Leading, coaching, and holding staff accountable
• Driving consistency, communication, and performance

This role is a management role with operational oversight.

What This Role Requires

This role requires someone who:

• Thinks in systems, not just tasks
• Takes ownership of outcomes across multiple homes
• Is confident leading staff and addressing issues directly
• Can balance clinical judgment with operational decision-making
• Is comfortable using and learning technology to improve workflows

Operations Leadership

• Ensure all homes are staffed appropriately and running smoothly
• Address call-outs and coverage needs
• Audit documentation and ensure accuracy and compliance
• Oversee supplies and operational readiness

Multi-Site Oversight

• Lead operations across all 5 locations
• Ensure consistency in care, communication, and expectations

Training & Staff Development

• Train and onboard new staff
• Provide ongoing education and skills validation
• Reinforce DHSR compliance and best practices

Technology & Systems

We actively use technology to improve operations and reduce inefficiencies.

This role requires someone who:

• Is comfortable working on a computer daily
• Is organized with digital documentation
• Is open to learning new systems and tools
• Can adapt to evolving workflows and technology

Schedule & On-Call Expectations

• Leadership presence MondayFriday
• Weekend on-call: Friday 7 PM Monday 7 AM (every 4 weeks)

This is asalaried leadership role with defined expectations.

Compensation

• $45,000 $50,000 annually (based on experience and leadership ability)
• Quarterly performance-based bonus opportunities
• Additional fuel and cell phone stipends

Qualifications

• Minimum 23 years of experience in assisted living, long-term care, or a related setting with at least 1 year of supervisory experience.
  
• Passed the North Carolina Adult Care Medication Aide Exam
• CNA registration in North Carolina (can be expired) or an 80-Hour PCA Certificate
• Strong knowledge of (or willingness to master) NC DHSR rules for Family Care Homes (26 beds)
  
• Strong communication, organization, and problem-solving skills
  
• Demonstrated ability to lead, supervise, or guide staff in a care environment
• Strong clinical judgment and decision-making skills, including ability to triage resident concerns
• Proficient with computers, digital documentation, and basic software systems
• Willingness and ability to learn and adopt new technology
• Strong communication skills with staff, families, and healthcare providers
• Ability to manage multiple priorities across multiple locations
• Familiarity with state survey processes and compliance readiness
• Experience with staff training, onboarding, or performance coaching

Who Will Thrive in This Role

Someone who:

• Takes ownership and follows through
• Communicates clearly and professionally
• Can lead without avoiding difficult conversations
• Is calm, solutions-focused, and organized
• Is open to growth, structure, and innovation

Who This Role Is Not For

• Someone looking for a task-based position
• Someone uncomfortable with accountability
• Someone resistant to change, systems, or technology
• Someone who prefers being told what to do rather than leading

Apply Today

If you are ready to step into a role where you can lead, improve systems, and make a real impact across multiple homes, we encourage you to apply.

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Paid time off
• Professional development assistance
• Referral program

Work Location: In person

Please complete a full application at https://avendelle.com/careers/ and select "All CaryHomes" as the location.