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Weekend Customer Success Manager Jobs in Raleigh, NC

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Hellios

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager Job title: Customer Success Manager Location: Raleigh, North Carolina, The United States Reporting to: Country Manager Job summary: To manage Relationship with multiple blue ...

3E

Customer Success Manager

Raleigh, NC · Remote

$74K - $84K/yr

We're looking for a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business. In this role, you will ...

Ecorobotix

Customer Success Manager

Raleigh, NC · On-site

S.-based Customer Success Manager, you will own and grow the customer relationship for Maya's North American client portfolio. As the first point of contact after the sales handover, you will drive ...

Safety Plus, Inc.

Customer Success Manager

Raleigh, NC · Remote

$60K - $70K/yr

We're looking for an experienced Customer Success Manager to join in helping to build and scale our Customer Success function. In this role, you'll engage with Safety Plus customers at every level of ...

DomainTools

Customer Success Manager

Raleigh, NC · Remote

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...

New

DomainTools

Customer Success Manager

Raleigh, NC · On-site

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...

Canals

Customer Success Manager

Raleigh, NC · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

Steer

Strategic Customer Success Manager

Raleigh, NC · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

WalkMe

Senior Customer Success Manager

Raleigh, NC · Hybrid

As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers managing a book of up to $6M in annual revenue, helping them achieve ...

WalkMe

Senior Customer Success Manager

Raleigh, NC · Hybrid

As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers managing a book of up to $6M in annual revenue, helping them achieve ...

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All JobsCustomer Success JobsWeekend Customer Success Manager JobsWeekend Customer Success Manager Jobs in Raleigh, NC

Weekend Customer Success Manager information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do weekend customer success manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for weekend customer success manager in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

A Weekend Customer Success Manager typically earns less than $4,000 weekly, as customer success roles often pay between $50,000 and $80,000 annually. High-paying jobs that can reach or exceed $4,000 per week without a degree include sales positions like real estate brokers, certain skilled trades such as electricians or plumbers, and entrepreneurial ventures like starting a business or freelancing in high-demand fields. Success in these roles often depends on experience, skills, and performance rather than formal education.

How can I make 2000 a week working from home?

A Weekend Customer Success Manager can potentially earn $2,000 weekly by working full-time hours, providing excellent customer support, and gaining experience in client retention and communication skills. Increasing your hourly rate through certifications or specialized knowledge and working efficiently during weekends can help reach this income level.

How much do CSMs usually make?

Customer Success Managers (CSMs) typically earn between $50,000 and $90,000 annually, with salaries varying based on experience, industry, and location. Many CSMs also receive bonuses or commissions, especially in SaaS and tech sectors, and strong communication skills and certifications can influence compensation.

What is the difference between Weekend Customer Success Manager vs Part-Time Customer Support Specialist?

AspectWeekend Customer Success ManagerPart-Time Customer Support Specialist
CredentialsCustomer success certifications, relevant experienceBasic customer service skills, sometimes certifications
Work EnvironmentClient-facing, strategic engagement, remote or officeSupport center, call center, or remote
Employer & IndustryTech, SaaS, subscription servicesRetail, telecom, e-commerce
Search & Comparison IntentCustomer success roles, client retentionCustomer support, troubleshooting

The Weekend Customer Success Manager focuses on building long-term client relationships and ensuring customer retention, often requiring strategic skills and industry-specific certifications. In contrast, the Part-Time Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles may be part-time or weekend-based but serve different functions within customer service and success strategies.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and human judgment. AI tools can assist CSMs by automating routine tasks and providing data insights, but the core responsibilities of managing customer success remain human-centric. CSMs who develop skills in data analysis, communication, and technology will continue to be valuable in the evolving customer service landscape.
What are the most commonly searched types of Weekend Customer Success jobs in Raleigh, NC? The most popular types of Weekend Customer Success jobs in Raleigh, NC are:
What are popular job titles related to Weekend Customer Success Manager jobs in Raleigh, NC? For Weekend Customer Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Weekend Customer Success Manager jobs in Raleigh, NC look for? The top searched job categories for Weekend Customer Success Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Weekend Customer Success Manager jobs? Cities near Raleigh, NC with the most Weekend Customer Success Manager job openings:
Weekend Customer Success Manager jobs near you
Infographic showing various Weekend Customer Success Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 49% In-person, and 51% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.
Customer Success Manager

Customer Success Manager

Clever Devices Ltd.

Apex, NC • On-site

$90K - $130K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 7 hours ago

Job description

As THE leader in transit technology, Clever Devices, (Hitachi Rail CD U.S. Ltd.) vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow, and are looking for a Customer Success Manager to join our team.


The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices customers. Their actions ensure customer satisfaction, fulfilment and retention. They advocate on behalf of the customer internally, communicating information and providing operational recommendations to strategic plans/projects. They will work with the operations team to forecast vehicle & solution deployment, develop preventive maintenance plans, prepare and complete action plans; implement changes, customer-service standards; assist to resolve problems; identify service trends and determine system/process improvements. They are also expected to own the communication and management of any service issue or escalation internally and externally.  They are responsible for ensuring timely and efficient service to our customers. This position will be responsible for Clever Devices’s most demanding clients.

Depth of Knowledge Required

High level of Customer Success/Service knowledge with the customer facing skills to go along with. Additionally, should have a good understanding of analytics, reporting, service improvement, and general business acumen is required. Public Transit experience preferred. This position is responsible for the success of all managed and support services for assigned accounts, as well as ensuring and maintaining a high customer satisfaction across all services at all times.

Internal & External Relationship Responsibilities

The Clever Customer Success Manager regularly influences internal and external stakeholders in achieving beneficial outcomes. The Clever Customer Success Manager is the primary point of contact for assigned accounts. This position will make recommendations to internal and external stakeholders about account related issues and ensure resolution of problems in conjunction with assigned team members. This position requires proactive planning, clear communication, expert execution and team work to coordinate resources within Clever Devices to support assigned accounts. This position must regularly communicate answers to complex questions and respond to detailed inquiries regarding client issues or concerns. This position determines Customer Success requirements by maintaining regular contact with customers; visiting operational environments; conducting surveys; benchmarking best practices.

  • This position handles and is expected to protect all internal confidential information and must utilize discretion and judgment based on company policies and procedure.
  • Manage and leverage relationships with internal and external stakeholders in order to achieve high customer satisfaction and retention.
  • Utilizes a network of relationships to collect and disseminate information, build support, and secure buy-in to achieve desired objectives

Key Responsibilities

  • Coordinate and contribute on weekly/monthly/quarterly/annual meetings with customers to present call and incident data, activity, utilization, trends, analysis, health, status, risks, and recommendations
  • Detailed understanding, reporting on, and delivery to SLA’s and SLO’s
  • Solicit feedback on customer satisfaction using survey, scorecards, etc.
  • Ensure all stakeholders are aware of requirements of maintaining high customer satisfaction
  • Proactive management of operational runbook for assigned accounts
  • Auditing the performance of the Clever Devices TAC and Field Service for assigned accounts
  • Review and comment on SOW development for new opportunities
  • Onboarding of customers to support phase
  • Ensure customer information accuracy across all platforms and databases
  • Responsible for conveying customer requirements during creation of new policies and procedures
  • Tracking, reporting and resolving escalations
  • Building relationships internally and externally
  • Organize and manage upgrades and other small, non-deployment customer projects
  • Planning, drafting, implementing and communicating Continuous Service Improvement plans
  • Identify and assist in additional end user training and adoption opportunities
  • Identify new revenue opportunities
  • Track and manage service renewals
  • Delivering customer communications and incident reports
  • Identifying, tracking, reporting and processing Change requests related to service
  • Uses knowledge of general financial and accounting principles to understand and communicate how decisions affect bottom line for assigned accounts
  • Work collaboratively across all organizational levels including executives, managers, front line, technical subject matter experts, and IT etc.
  • Continuously improve Customer Success Management process and methodologies
  • In depth understanding of operational service delivery key performance indicators
  • Strong customer orientation and ability to interface with VP level management in customer environments
  • Create SOPs for their position
  • Other duties as assigned

Clever Devices, (Hitachi Rail CD U.S. Ltd.) is an Affirmative Action/Equal Opportunity Employer

The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate’s experience, skills, training, education and/or physical location; internal equity; and, budget.


In addition, Clever Devices, (Hitachi Rail CD U.S. Ltd.) offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.