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Weekend Customer Success Manager Jobs in Raleigh, NC

Steer

Strategic Customer Success Manager

Raleigh, NC · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

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SAS

Manager, Customer Success

Cary, NC · On-site

We are seeking a Programmatic Manager of Customer Success Managers in the customer success organization. This position is responsible for leading and developing a high-performing, expert team of ...

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All JobsWeekend Customer Success Manager JobsWeekend Customer Success Manager Jobs in Raleigh, NC

Weekend Customer Success Manager information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do weekend customer success manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for weekend customer success manager in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is the difference between Weekend Customer Success Manager vs Part-Time Customer Support Specialist?

AspectWeekend Customer Success ManagerPart-Time Customer Support Specialist
CredentialsCustomer success certifications, relevant experienceBasic customer service skills, sometimes certifications
Work EnvironmentClient-facing, strategic engagement, remote or officeSupport center, call center, or remote
Employer & IndustryTech, SaaS, subscription servicesRetail, telecom, e-commerce
Search & Comparison IntentCustomer success roles, client retentionCustomer support, troubleshooting

The Weekend Customer Success Manager focuses on building long-term client relationships and ensuring customer retention, often requiring strategic skills and industry-specific certifications. In contrast, the Part-Time Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles may be part-time or weekend-based but serve different functions within customer service and success strategies.

What are the most commonly searched types of Weekend Customer Success jobs in Raleigh, NC? The most popular types of Weekend Customer Success jobs in Raleigh, NC are:
What are popular job titles related to Weekend Customer Success Manager jobs in Raleigh, NC? For Weekend Customer Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Weekend Customer Success Manager jobs in Raleigh, NC look for? The top searched job categories for Weekend Customer Success Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Weekend Customer Success Manager jobs? Cities near Raleigh, NC with the most Weekend Customer Success Manager job openings:
Weekend Customer Success Manager jobs near you
Infographic showing various Weekend Customer Success Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 47% In-person, 6% Hybrid, and 47% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.

Senior Customer Success Manager

Studycast

Raleigh, NC • On-site

Full-time

Posted 19 days ago

Job description

About Core Sound Imaging
Core Sound Imaging, a PSG company, is redefining the future of medical imaging through innovative, cloud-based technology. Our flagship platform, Studycast®, is a comprehensive PACS solution designed to enhance operational efficiency, reduce costs, and accelerate the delivery of patient care.
Studycast seamlessly integrates the entire imaging workflow - from EMR to exam, to report, and back to EMR - within a secure, cloud-based environment. Its intuitive interface enables clinicians to view diagnostic-quality images and generate structured reports anytime, anywhere, ensuring timely and informed clinical decisions. Join us in transforming how healthcare professionals manage and share imaging data through innovation, reliability, and cloud technology.
Join us in transforming how healthcare professionals manage and share imaging data through innovation, reliability, and cloud technology.
About the role
The Senior Customer Success Manager (Sr. CSM) serves as a trusted advisor to our top-tier customers, driving retention, adoption, and measurable business value. This role is responsible for managing high-impact client relationships, leading executive-level business reviews, and guiding customers toward outcomes that align with their operational and strategic goals.
The Sr. CSM is an expert in understanding customer workflows, identifying areas for optimization, and framing technology solutions in business terms. Success in this role is measured by retention, account growth, and customer advocacy across an assigned portfolio of key accounts.
What you'll do
Strategic Account Ownership
  • Own the health, retention, and growth of assigned top-tier customer accounts.
  • Serve as the senior point of contact and advisor to customer executives, IT leaders, and key stakeholders.
  • Develop and maintain account success plans that align customer objectives with measurable outcomes.

Executive-Level Business Reviews
  • Lead quarterly and annual business reviews focused on customer business objectives, alignment between customer objectives and Core Sound initiatives/service, customer ROI, and forward-looking strategy.
  • Present product usage metrics, adoption trends, and business impact in a data-driven, consultative way.
  • Facilitate cross-functional participation (Sales, Product, Support) to ensure full alignment on customer needs and outcomes.

Customer Value Realization
  • Translate product functionality into business value by connecting technology outcomes to operational efficiencies and ROI.
  • Proactively identify adoption gaps or process improvements that increase value realization and customer satisfaction.
  • Collaborate with Implementation, Support, and Product to drive enhancements that strengthen client outcomes.

Growth & Opportunity Development
  • Identify and pursue expansion opportunities through consultative discovery of unmet business needs.
  • Partner with Sales to develop proposals that extend the customers' use of our platform and deepen integration across their organization.
  • Maintain an accurate record of opportunities and engagement in CRM.

Insight & Reporting
  • Monitor and report on customer health metrics, adoption trends, and engagement patterns.
  • Provide regular executive summaries and insights to internal stakeholders.
  • Maintain complete visibility into portfolio status and forecast risk or growth potential.

Continuous Improvement
  • Actively contribute to evolving Customer Success playbooks, reporting frameworks, and customer engagement models.
  • Leverage AI and analytics tools to summarize interactions, identify trends, and improve account strategy.
  • Serve as a subject-matter expert and peer resource in conducting business-level conversations with enterprise customers.

Product Expertise
  • Serve as expert on Study Cast products and competitive landscape.
  • Leverage product knowledge to able to address and resolve customer issues.
  • Serve as voice of Product Management when discussion product roadmap with customers.

Qualifications
Education and Experience:
  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field required.
  • 5-7 years of progressive experience in Customer Success, Account Management, or Client Services within a SaaS or technology-driven environment. Preferably, in medical imaging and/or PACS platform industry.
  • Proven history of managing enterprise-level client relationships and driving customer retention, satisfaction, and growth.
  • Experience in leading cross-functional initiatives with Sales, Product, and Support teams to enhance customer experience and achieve business outcomes.
  • Strong background in data-driven decision-making, including the use of CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot).
  • Demonstrated ability to develop customer success strategies, optimize lifecycle engagement, and lead strategic business reviews.
  • Proven experience navigating contractual and commercial discussions with customers at the executive level.

Success Metrics:
  • Growth: Deliver measurable account expansion and solution adoption.
  • Retention: Meet or exceed company retention goals for top-tier accounts.
  • Engagement: Consistently lead impactful executive business reviews.
  • Product Adoption: Drive initiatives that increase customer value through product usage.
  • Advocacy: Increase number of customer references, case studies, or positive NPS responses.

Core Sound Imaging, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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